pool kind of small. would have liked a hot tub

the lobby / bar area was inviting with a pool table and board games

bar does not open until 5 & check in at 3

i thought the decor and rooms were very nice. liked the little food bar thing in the lobby.

pool table, jenga, cozy couches, tables to sit at

breakfast was very good and also you can take any time coffee if you wanted

very clean and comfortable beds. the breakfast was extra tasty.

breakfast better than other hi express stayed at

breakfast and location

meat was not really tasty, the rest of the breakfast was really good

with kids, it would have been nice if we didn't have to all go downstairs to reheat our food

staff were nice and attentive. bar was nice. very good red sangrias.

we were able to have a late check out option at 2 pm, which was very helpful

so called bar type of setting could use a major upgrade

the pool was really nice for kids

lack of room service

good nice hotel. no parking problem.

ample parking

when my significant other and i left for lunch after the first night, we requested that room service come while we were out

parking facility is good and value of

nice clean rooms, pool, gym, starbucks, bar and restaurant, breakfast, peaceful.

parking, check-in and wifi access were a breeze

were great, warm and friendly room was cleaned every day, new towels and bedding decent gym and pool good location shuttle bus to local mall excellent value for

close to retail and restaurants, near to the climbing gym where my daughter was competing

and what happened to room service

they had a shuttle that could take you to 3miles but not super convenient

nice hotel, gym , pool , cleaning staff,

in was a breeze and the pool was clean and quite big

the little cafe/starbucks, pool with towels on tables, sitting area with fireplace, aveda shampoo, evian water in room, very

drain was clogged, pool wasn't opened and wasn't stocked with towels as advertised (3 hours after when it should have

he enjoyed the pool with other kids

breakfast was awesome, but could use a better waffle mix recipe

my kids enjoyed the pool and having kitchen in the room

i didn’t like the breakfast but it was ok due to it being covid.

the sofa bed needs to be changed bad mattress, lighting in the kitchen was dim

i loved their breakfast was pretty great as well

location, breakfast, beds

had to go get clean ones before the kids could go to bed

the staff was very nice to me and my kids

kids friendly hotel and people complaining about the noise so that bother me but beside that

chose the hotel based on the pool and gym room amenities but both were closed due to renovations

clean hotel and breakfast was great

and gym are under renovation which i am told only when i was checking-in with my family and with all my

couldn’t get in the pool

i wish the pool was bigger and the breakfast time was longer, but that's fine.

the pool made my son and my skin red and very itchy.

there is no hot tub and the pool is a little small and the water was a little cold.

staff was professional at every turn (from check in to serving breakfast the morning after)

breakfast yummy

we appreciated the free boxes breakfasts and also being able to reserve time at the pool

the hot buffet breakfast and pool are open and in use and everybody is just fine, unlike other places that shut everything down

gym had only one 45lb set of dumbbells and no other weights

everything was fresh and restocked and the ladies took exceptional attention to my kids needs

the kids loved the pool, fountain, fish tank, and

overall was a great experience and my kids enjoyed their

it was nice to have a bar and restaurant in the hotel

it has an indoor pool and breakfast included.

pool was a little small and the breakfast was one entree instead of a buffet style

i did not use it but the pool looked tiny.

it had a small pool and no jacuzzi

i also enjoyed the pool

the 930 am closing for breakfast on mon

the full kitchen was perfect

people was in the pool being to loudddd

the kitchen was fully stocked with all of your needs

it’s was very clean the breakfast was great

business center, fitness room, free breakfast

elevator, ice machine, vending machine, fitness room equipment were all out of service

good breakfast, friendly staff, great location!

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

breakfast wasn't free and cost $15 person, even kids.

this hotel and staff set the bar and standards high

granola bar oatmeal and cereal in cups

pool was a disappointment for my kids who were looking forward to swimming on vacation

that is really dangerous when you have kids and could risk them putting it in their mouth

pool was not open

no pool.

breakfast was good, very convenience and easy location for my visit purpose

a hour later she put us in an upgraded room with a kitchenette

polite my room was clean restrooms where clean no smoke smell we had enough tails the swimming pool water was

beautiful grounds staff was able to accommodate our request for early check in

large rooms clean pool area great staff

the floor on the swimming pool was a little aggressive.

the pool area was clean and chlorine wasn't strong like other hotels i've been too

also, lady that checked us in could have pointed out we would be next to the pool

they also have a guest laundry where i could wash my clothes

breakfast was satisfactory and fresh' the crew was nice and the gym was great, would be happy to stay

the breakfast was a poor suggestion

the hotel overall was wonderful from the service, rooms, breakfast, and pool.... and so on!

loved the access to the gym nearby and the breakfast and pool

nice hotel, breakfast was good and employees were nice.

very clean, spacious and quiet room, excellent breakfast, friendly staff

breakfast was very good. my stay was perfect.

in addition our booking was advertised as a 1 bedroom suite that separated from the kitchen area, this is not what we got

parking- it was a busy time and parking was really scarce

), the modern super clean rooms, the bar offering local brews, and the spacious, fully equipped fitness room made this our most

no breakfast

the breakfast the eggs wasn't very good but i really have nothing to complain about

breakfast that they offered really wasn’t the best

thought there was breakfast - i guess i misread

breakfast was nice hot waffles and hot breakfast sandwiches. the coffee was so good

i loved the kitchenette and the layout

with me on accommodating me arriving a day early as well as me needing to have a room near the ev charger, i would definitely recommend this hotel to anyone who asks

calm,clean, good kitchen,breakfast

the breakfast and the pool

only microwave available is at their snack bar area, near the pool

staff was not overly friendly but enjoyed the pool and breakfast

the pool was very nice and clean

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

it is in the airport . the food and bar are available untill 11pm.

the facility my kids loved the pool area very nice a clean the breakfast buffet was really good loved that you pay

no room service

no room service which was weird

the pools

nice rooms, great pool and hot tub, wonderful workout facility

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility, outdoor pool, and gym hearing accessible pleasant and

the location and staff were great, laundry and basketball court also a plus.

the room pool customer service!

no indoor pool or gym offered

would clean the rooms beside/below us, the door would constantly be slamming on the lock bar waking me up

i liked that there was some food right next door in case the kids were

the indoor pool was a welcome relief for the kids

hotel was clean, we had free internet and free parking

parking

good gym. clean room

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

gym, good breakfast, easy to park

very nice affordable room with everything i needed. the breakfast buffet options were perfect.

comfortable room, free breakfast. good value for money.

breakfast

breakfast was ok, small selection but ok the gym was clean and simple, had basic equipment, ok for getting a quick workout

was very helpful that we were allowed to take out our breakfast

shower is amazing, delicious breakfast and got a early check in!

best breakfast buffet. great location. clean.

breakfast was excellent with lots of options

breakfast was very good and room was very clean.

room service seems to each scheduled

the pool was closed.

customers have to ask for wi-fi/gym access, book there own airport transport with a third party company

i also liked that parking was free

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

allowed late check out to allow me complete business zoom conference call

i was hoping for a pool to relax in.

there was no pool

breakfast was carb & gluten heavy.

no pool ud83dude22

1 bar of soap on bath matt on the floor for shower, none for sink

between just feeling welcome, the pool, and the outside fire pit

only thing i did not like is the fact that the hot tub in the pool area was closed

their pool and their gym were big enough to spend some time training or playing with the kids, the pool was really warm,

location was good for what we had planned and the bar tender was great

yes ! the swimming pool was out of order

it was nice they had bar downstairs it was very clean

the bar was not open

right now they don't serve breakfast every day and, when they do, it's not a large selection, but they're remodeling a section

rooms were very clean and updated and they had a really nice bar downstairs and played music

early check in was possible

i was a little confused about the breakfast timing or what to do during breakfast.

i overslept and missed breakfast, but it was still offered to me

great stay and great breakfast. great staff as well

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

pool, spa and gym were pretty good. walking distance to shopping mall.

the free breakfast

it was next door to a sports bar and the location was good for us.

our last major complaint is the wifi

parking door key kept stop working got to the breakfast 45 minutes before it closed and there was

early check in, clean room, pleasant staff, lowest rate in the area

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

strong odor of natural gas immanent from laundry room

elavator not working laundry machine out of order

the laundry facility was $3

pool and jacuzzi also parking was very easy

pool is open

it was great to have a shuttle to the airport.

since it was being renovated, the pool was closed. but we knew that prior to booking

the staff were very accommodating. my 2 year old loved the pool.

breakfast great

great breakfast

love this hotel, our room was huge, great breakfast, amazing location, love the underground parking

older folks or those with bags and kids may not appreciate that

kids running up and down hallway

great deal, clean, good dining options, great indoor pool

airport is not so close, it almost took 30 minutes to arrive and there is no shuttle option

the price, the pools, restaurants, saunas

the new woman working at the bar was great at her job

there was a very large group of children there for a dance convention over 500 kids

very lovely, big rooms , comfy beds and nice little breakfast buffet

that the pool gave my kids a rash maybe too much chlorine not sure

the pool was great for the kids

the pool was great for the kids

great breakfast, with many options

everything except no laundry for guest ! that’s extremely hard when staying a week or more

staff not so polite and helpfull , when my wife asked him to help her set up the tv in the gym area, he was acting surprised and replied that is not his job to do this

the restaurant and bar are a great feature

lovely bar and facilities

com app they only allowed me to stay on the bottom floor, next to the bar and casino

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

pool was open had amazing time with my family of

everything except no hot tub but there is a pool.

the pool was open in timed slots but because there were so few guests we had it for hours all to

the bar was closed due to

breakfast and the cleanest

she even got me a bagel and another snack from the kitchen when i missed the breakfast

very friendly staff, super clean facilities. solid breakfast!

the hotel was quiet, and breakfast had more options than expected

breakfast was mostly carbs with few offerings.

hottest hot tub/spa that i've ever encountered in a hotel. it was magnificent.

late check out $10 til 2pm

is difficult to find the shuttle at terminal 5, but this just because of the huge number of the parked machines and

the only reason i chose this hotel over others was the indoor spa / hot tub

the fitness center is small with just three machines and no weights or stretching area, but i

it sounded as though they had kids and they were letting their kids stay up all night

the breakfast could have been changed on daily basis, for 5 days i was having same stuff

breakfast was good, service was excellent

the pool water temperature was way too

except food right now because of the covid19 but they do supply coffee in the rooms plus for breakfast they give you a brown bag with a fruit a muffin a bottle water they are greatðŸ

facilities and cleanliness of the hotel shuttle bus service to airport

nice hot tub/pool area! room was clean!

courtyard, fitness center, bed, balcony

the shuttle was unavailable when we needed it.

indoor swimming pool, restaurant and rooms!

we asked about the bar if we could get a drink when we came in a friday night, st patrick's day, mind you

pool very small . bathrooms outdated needs some attention .

) the pool is nice and clean but very small

from highway, super comfy bed, clean facilities, on site bar and grill

the bathroom floor also pooled water when using the shower

pokeman gyms and nice place to stay

no pool, tiny gym. staff not the friendliest

breakfast choice awesome.. pleasant workers.

selection of breakfast, nice area, right behind a gas station and down the block there's an amc movie theater

eggs were chewy, didn't taste fresh. rest of free breakfast was great!

location is close to everything you need, there’s plenty of parking, and even an outdoor pool

great room and pool

breakfast was good, the bed was comfortable and well-made with plenty of pillows, the wifi was

i was surprised by the very nice job they did on the rooms, the common areas and the pool

bath rooms are kinda small and breakfast was understaffed we waited 20 minutes for clean plates and

went to the hotel just to take the kids to the pool

nice desk and mini bar w/sink and refrigerator and coffee service

great location, yummy breakfast, friendly staff and the property management was great.

the pool was out of order!

the rom was nice and clean and my kids and there friends had a blast in the indoor pool

small pool. we were upgraded to a suite, so that made up for it.

not the typical continental breakfast from years ago and maybe from a cut rate establishment

at the front desk is so awesome and can't say enough good thing about beatrice who keeps the breakfast going

pool was not warm enough

pool was dirty the morning after

nice rooms, everything very clean, nice pool area, business center, and breakfast every morning

the pool was at the correct temperature and very clean

breakfast was very nice and offered a great variety

missing stationary bike in the fitness room

breakfast was excellent ! very clean hotel,

omelette bar and pool!

very accommodating staff. good breakfast. great location for us. pool for kids.

pool was to small, it was to crowded

the pool was also very clean and well kept

breakfast pool rooms were so comfy

location, price good for the area, pool and breakfast area spotless, breakfast better than expected

it s nice that they have laundry for guests

breakfast was the best i've ever had at a best western

ants by swimming pool

wifi was on the slow side

breakfast was really good

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of been bad weather we would have gotten exposed to the

was looking for a nice overnight getaway for me and my two kids, ages 12 and 9

my kids really enjoyed the big pool

jelly at breakfast despite having everything else available

the breakfast was very good with a lot of options.

front parking and reception area.

i didn t make it to breakfast

the staff was very pleasant and you couldn't ask for a better breakfast

breakfast was excellent

sports bar was underwhelming

like the bed and room, they allowed me early check in

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

the restaurant and facilities were excellent. nice indoor pool and jacuzzi.

gym is fine business room is good , you can take printouts of you want shuttle service for near

shuttle works until 5pm only

the breakfast was good, not outstanding

the breakfast is delicious and plentiful

clean and comfortable room. shuttle to the airport.

pool, large room

it was a bit loud on the first floor next to the gym.

great location and shuttle service was great

close to ohare airport, clean, and safe. shuttle driver was nice and announced airline gate.

everything. shuttle to the airport.

hotel is located very close to the airport and with a shuttle running 24/7 every half hour makes it the best choice for travel

breakfast was great. pool and fitness area clean location was great

good position, good prices, comfortable room and very good breakfast!

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants, and easy access to all the highway system

breakfast, front desk staff

pool temp could've been much warmer as the cleanliness of the pool room could have been

breakfast

location and shuttle were perfect for ravinia

had to leave too early to try breakfast

comfortable bed, quiet, good breakfast, easy airport shuttle

was perfect including the closeness to the shops and on time shuttle bus with lovely staff especially

very clean, comfortable, nice breakfast

great hotel .. wonderful breakfast

very clean, friendly staff, quiet, nice pool, spacious rooms, nice breakfast, safe feeling.

friendly staff and free hot breakfast!!

breakfast shower

both breakfast and bar not open at time of my visit

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

very friendly and helpful staff. free parking. pool.

rooms on the first floor lack of sun light. cold pool. tiny fitness room

staff, pool, room setup

gym needs to be amped up, but it’s okay.

the morning breakfast was a good start to the day

there used to be a guest laundry but it was no longer functional

safe and convenient location and great breakfast and beds! staff were really nice!

friendly staff-great morning breakfast-place was clean- overall 4.9 stars out of 5

comfortable room, nice breakfast and a decent little gym/swimming pool.

staff was very friendly, the room was comfortable and clean, the gym was clean, and the breakfast was very good

friendly, helpful, and made sure i knew about the shuttle getting me back to the airport in a timely manner

the space in the rooms the channels the pool

the breakfast but i understand because of covid-19!

nice rooms, clean facilities, pleasant staff, good breakfast, and good location.

breakfast was great but wish it lasted longer....til 10 am not 9 am

breakfast was adequate but not the greatest

clean room for a good price, breakfast is ok. 20 min to go to the airport from here.

cannot speak to the pillows as we always carry our own but the beds are comfortable and the breakfast is good

gym was clean and much better than several years ago

the room service would have automatically applied, we kept forgetting to place the 'service needed'

o out of three treadmills are broken)

we were able to pay for a late check out which was handy for our late departure time

staff was able to accommodate a late check out to better match our travel plans

pool hours and workout room

airport shuttle drivers and staff were very friendly and helpful; truly an asset to the hotel

very near at the airport , free shuttle bus is reliable , staff are courteous

nice pool size for kids to enjoy. prompt response from room service.

close to decent food and casino

the suite includes a kitchen that you could cook in if you wanted

more breakfast options. also a microwave in the room

breakfast is nice and the gym is also functional and to my liking

also, they have a laundry where i did my load and it just costed me $4

it is very close to the airport and has a free shuttle

was alright, i wish there was room service for in house comfort instead of having to go outside to find food

oating hair, debris)

the so-called sun terrace does not really exist. restaurant and bar have very limited hours.

bar in lobby became a starbucks in morning for coffee drinks and ala carte breakfast menu

hoped the bar would be opened a bit longer at night

the beds where comfortable. the kids enjoyed the pool

i then called the front desk and they said no so i had to drag my kids out of bed with only fifteen minutes because no one would give me an answer

cleanliness, and comfortable bed, location, breakfast was good, complementary items

breakfast was amazing

the beds where comfortable. the kids enjoyed the pool

getting their shuttle was a mess, took 1hr before it arrived and doesn't start early enough to take early flights

it was the perfect solution, and the fact that there was a kids' menu at all was not clearly indicated on their website

many things you should pay to use it. for instance, gym,call, and breakfast.

and the bed was super super comfy, the staff carried my bag and made sure i was on the right shuttle bus back to the airport in the

room service

had missed a flight and had two families w kids

also room service knocked on door too early 9 am to check if i was still

we tried room service the night we stayed but no one answered

amenities include gym, parking but didn't say we had pay for it which was misleading

wi-fi hard to access room service never picked up

walking distance from the airport (with no bags of course) but the shuttle service is perfect running 24 hours a day

shuttle picked us up in exactly 7 minutes when it was expected

that it had onsite laundry room

provide a shuttle bus from the hotel to o'hare airport per 30 mins, it is really convenient

location and the bar restaurant. room was very nice.

i appreciate that the staff is accommodating to simple requests. i also enjoy the gym.

parking is a bit far in adjacent lots.

the pool was a really fun feature

beds were comfortable. pool area was nice and clean

i had to walk quite a bit from parking spot but happy parking was free.

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

location and ample free parking

it was a great room but the pool was amazing, kids had a great time

the pool, and location

loved the pool and very clean hotel

great gym and pool. friendly stuff