only thing i can mention is the lack of wifi, but owners are working constantly on improvements and i am sure

we missed a playground or at least something to attract the kids to stay outside more

i was especially impressed by the kitchen

plenty of space, a well equipped kitchen with one less wine glass

kitchen is well equipped with

but it’s possible, just be careful :) equipment in the kitchen was ok (there was coffe machine for capsules

there is an equipped kitchen if you want to use it

the view. the swimming pool was perfect to rest after a long hike. the mood.

terrace view, parking lot, garden, traditional facade, atmosphere, silent, big rooms, big terrace, excellent

there is no reataurant or bar in this area

wifi or reception did not extend to my room (though this is only a small negative for me)

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

the kitchen could have been a little better equipped.

beautiful canarian house split into several apartments, with lots of outside space for kids to explore or to

comfortable beds and a well-equipped kitchen

kitchen well equipped

wifi in the room we were in as well as the mobile reception was hard to come by

parking outside to load luggage was difficult, but that is a function of the street, not the hotel

would be useful to receive information in advance regarding parking

a delicious breakfast with a good variety of food

location, big room, nice service. parking is in front of the main door

excellent breakfast

also loved the late check out

the breakfast and dinner were very tasty, although the quality of the drinks could be improved

gardens were gorgeous, and the pool area was clean and spacious

anyway we will return again, when the kids are older

we absolutely loved it and so did our 2 small kids

there is a good pool, that is fun for kids

parking spaces but easy to find some spots but away from hotel ( not an issue

wifi available only on balcony :)

was spacious, with living room, small kitchen, clean bathroom and big bedroom with comfortable beds

the parking was small, and the wifi wasn't the best

rooms with excellent sea view (might be a bit loud for someone because of the waves), excellent breakfast, great

lots of thanks to them for helping me through my travelling alone with 3 kids

pool heated, but the water was still chilli (especially for the kids).

it might be possible to add some fish and seefood in the buffet, but my kids love it and i found a good variety

the building itself is gorgeous, with a lovely pool and stylish decor throughout

the swimming pool is big enough and has a nice view, it is heated

for adults food selection was fine, fresh veg, chicken, pork every day

the breakfast was very diversed, with a lot of options

they even didn't want to give initially access to the wifi until we paid for the second time at the reception

wifi in our room was absolutely terrible

*charge for wifi

wifi is for extra cost but didn't work right after i paid for it

additional fee for gym

good wifi connection, spacious rooms

no free wifi. poor parking plot.

limit on free wifi, the seafront windows didn't close tightly, so the cold february wind blew in

wifi useless

pool was great and the staff food wasnt that good as expected just plain and simple just the same

at reception (check-in and paying restaurant and bar bills) were slow, possibly due to a slow computer system

nice small-size pool and relaxing facilities

comfortable bed. well stocked dining room at breakfast. pleasant staff.

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying

quality of food lack of entertainment opening hours of bar lack of heating in room

good location and plenty of choice for breakfast

the food, the pool, the activities organized at the premisses.

the choices for breakfast and evening meal were huge, so varied, something for everyone to eat

wifi was mainly ok but connection was not always possible.

everything at breakfast was really good except the bacon

swimming pool is available from 10am to 6pm only, so you cannot swim before breakfast or at the evening

wifi works perfectly

free wifi in room - not expensive but it already free in most places no water at dinner

the charge for wifi is excessive it should be free in an hotel like this

good variety of food, a lot of things to do with kids, very big rooms (around 50m2, for the same price in other

we enjoyed the pool and the view from there as well

bed was quite hard. you have free wifi only in some public areas.

great pool, view, and free mini golf

very nice staff, phenomenal gym, great food

nice relaxed evening experience at the bar with some light entertainment and dancing

pools, jacuzzis, nice surroundings to the pool (well done gardeners) also there was a bar/bistro

kids club twice daily which they loved

loved the hotel gym, it's large, well equipped and air conditioned

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that

gym was excellent and whole place very clean.

little bit more hot food at breakfast

was really tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar

nice pool supervised with lifeguard and a kids club even in low season

good location, very kind people, perfect breakfast and dinner luxury swimming pool and gardens

we ended up ordering coffee from the hotel bar after breakfast every day because, unlike some of our friends,

nice and kind personel, very nice garden with a pool

the swimming pool was also spotless, and the water temperature was perfect, making it very enjoyable

no wifi in room.

and the roof pool is top

wifi at reception area only

small spa in the hotel was a nice extra: they always have some offers for massages

though i'm not a swimmer or sunbather the rooftop pool area had a bar where you could sit and get reasonably

wifi regularly dropped out and for some crazy reason the air conditioning was switched off because

wifi signal was poor.

breakfast was excellent, the views from our room were lovely, the room very comfortable, the pool

the wifi was also really bad, but luckily the 4g was fine

a bit from the center but very quiet and the hotel restaurant and bar is very nice

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

nice rooftop area with pool

i wish the wifi was in the breakfast patio or in

comfortable, very nice breakfast, the terraces gym and pool

gym could do with some better weights (and if they had this i'd stay here every

no bar to buy a drink tea or coffee during the day.

they show a pool bar in the photos but it is not open, that was

in the heart of puerto de la cruz. everything on the doorstep. two rooftop pools and loungers

there is a swimming pool in hotel as well

kitchen allowed me to cook healthy nutritious evening meals/home from home

friendly welcome by the hosts a quiet comfortable room, private bathroom, a kitchen with all i needed and a

breakfast provided a huge variety of food however the overall quality of the breakfast was somewhat

bar area was not a relaxing space

the staff were amazing from the hotel reception desk to the dining area and from the bar to the pool

breakfast was great

manuel in the lobby bar always has

i like the swimming pool

complex, nicely maintained, very pretty garden and pool area

there is a swimming pool and you can use it for free

the hotel has facilities and even a pool, though we didn’t have time to use them

lovely hotel, good facilities, liked the options of pool, breakfast, microwave and fridge

concierge not very helpful. bar staff very good

seems the place is more like a cafe bar with rooms

were a lot of noise outside from the bar next to the hotel

chairs in bedroom just stools noisy til 3am from bar below parking difficult and at a

in took forever as receptionist more interested in talking to bar staff and was quite ignorant and unfriendly

things - there was no ironing facility at the hotel and the rooftop bar was not yet open in the evening

nice breakfast, view from terrace

great location, clean room, helpful stuff, tasty breakfast!

the staff,the breakfast and the location was excellent

breakfast was also great and the terrace is as nice as in the photos - worth it

room comfortable and a small kitchen is included

for short balcony breaks, so wanted a room with 1) a nice view from the balcony and 2) good wifi

kitchen lacks a little basic cookware and they don't provide you with soap, towels or sponges ; no

put a free spong in the kitchen for cleaning and easier access to wifi

nice pool with bar and lots of sun loungers available

the location, the view from my room, the pool.

rooms very comfortable, very nice breakfast

location, price, room pool half bourd option

the dining room, terrace and bar staff were all very proficient

staff were helpful, nice small pool on the roof, clean rooms, nice bar and restaurant to sit outside and watch

breakfast selection is a bit

30 minutes of free wifi per day is a bit silly, should be unlimited in the public areas

the added bonus of a new gym facility, & new furniture in public areas

the swimming pool is small but on the rooftop and very clean

brilliant location great price and excellent breakfast. impromptu stay and glad we did it

spacious and clean room, lovely balcony,nice pool area.

the gym and the spa are completely underground so the air is a bit claustrophobic.

no wifi in room. tv not good

need for intensive use of air freshener spray on the 5th floor ( public area with restaurant and bar ) opening

internet wifi only in reception and restaurant

location, cleanliness, rooftop bar and pool, it was private and very quiet

hotel, fantastic location, fabulous breakfast

was an extra charge for a 7 year old child, the gym opens after 8am and there wasn t coffee available before

the gym was small but well equipt

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned

the gym was great to work off those calories

concerning the breakfast room (after a renovation i presume)

one uk channel on tv for nighttime but not a big deal pool slightly small

bar snacks available at a good price

very clean, good food and a good swimming pool

pool was rather small.

both pools were a nice tempreture, was easy to be in and around the pool

that you basically had to walk with a watch the entire time, to figure out for example which bar will be open

stayed for one night and loved it ,the room was probably newly refurbished and breakfast was served buffet style

wifi was randomly connecting and disconnecting

breakfast was lovely plenty of choice.

the view was amazing, the breakfast was very nice and it had many options.

great variety of bufet food, clean and well-equiped rooms with comfortable balcony, beautiful pool beach with

pool, comfy beds, location, views, staff particularly alicia ( in restaurant and pool bar

and the beautifully prepared food ,both at breakfast and dinner was mostly cold

lovely hotel staff friendly and helpful. location great. excellent breakfast

a lot of the amenities you have to pay for including gym, heated pool (which kids are not allowed - so that

really enjoyed swimming in the excellent 25 metre pool everyday, one of the main reasons we chose this hotel

the pool area was lovely with 2 x pools, one for kids and one for adults

we were treated very differently, we waited 4 days for ice when we called room service, then charged per day

a lot of the amenities you have to pay for including gym, heated pool (which kids are not allowed - so that

and a spa that matches the best western facilities (including well equipped gym) with the tranquillity of the

any animation for the kids

breakfast all restaurants very good beautiful spa facility and good size outside swimming pool

the staff are really great..the spa facilities were excellent.

was very mixed, some nice things - fish, sushi, pasta, kids food - but lots of stale things (bread, prawn crackers

very good location. tasteful dinners, average breakfast. wifi access. room size.

the breakfast is amazing and the staff is super friendly

location, friendly staff, clean room and fantastic food selection for breakfast and dinner

food choices for breakfast and dinner, excellent food, cleanliness is at high level, location is excellent

breakfast was amazing, to many options to choose

the only caveat of the hotel is the lack of parking space in the surroundings.

the wifi in the rooftop rooms isn t great, but outside is fine.

kids running in the room above me between 1-2 a

parking close was difficult

please note that parking is a 10 minutes walk away

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part

only small thing was that our stay was on a tuesday night when the bar and restaurant were closed and so we only

wifi sometimes works in the rooms

facility in the room to make tea/coffee so if you get back late you cannot get a drink and the bar shuts at 10

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part

breakfast was exquisite, so was dinner - a wide variety of dishes to choose from

son's burger was raw (ordered by room

dining room service very good, and alexi and all the waiters wear extremely kind

the breakfast is various and really tasty

customer service provided by the staff at the hotel from reception, room service, etc

excellent breakfast with fresh ingredients and home made food

no bar or nice places to sit in the hotel

no bar or cafeteria only lounge and restaurant

it was like the hotel was 'abandoned' and some of the services like spa, gym, horse back riding were no longer

breakfast was ok, and half decent home style gym

traditional yet modern and clean accomodation. would recommend.good selection for breakfast.

perfect location for exploring teide. breakfast is superb

breakfast was delicious and varied enough each day

the hotel is really well set up, and breakfast is very good

the breakfast wasn t fresh, all cooked meals felt precooked

comfortable bed, spacious room big, fully equipped kitchen, laundry, central location

kitchen is in common, the same with little saloon with board games and books and washing room

the kitchen was fully equipped (even with coffee capsules and wide selection of tea) and the roof

house is really great, the rooms, the garden and the kitchen are made so stylish and nice

you have a fully equipped kitchen with free coffee an tea and a fridge to use

fully equipped kitchen

the beds were comfortable and wifi good

room was clean and spacious, there is a small garden with a pool, a kitchen if you want to cook your meals,

was there wifi?

stayed 5 nights , my room on the first 2 nights had zero wifi , i was only getting a signal from neighbouring

awesome spa wellness sauna gym and restaurant

the spa and gym are part of the package and are a very nice treat

loved the spa , so relaxed. had coffee by the pool in the sun.

also didn't no where to get a drink from without ordering room service or been in the dinning area

beautiful and calm place, relaxing spa area, very friendly staff

no pool but 2x jacuzzi

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

kettle, no water ( as advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact

free, private parking

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

kids are entertained and happy

food was delicious and my little girl loved the mini disco and the swimming pool

the hotel has everything for kids of any age

i will definitely be returning as the hotel is amazing for kids and we had a lovely weekend

of activities for kids and adults sports grounds for all ages friendly staff new a la carte restaurants organic

for the coffee machine at breakfast evening entertainment could be a little better (rock band very

was perfect just mini bar was empty seems better if at least be water view was perfect and breakfast was so good

very poor wifi

every part of the hotel is perfect, from the pool areas, to the buffet, the spa, gym and rooms

very quiet relaxing resort, switch off time, was unbelievably relaxing, first time at an adults only hotel,

there is free wifi and the signal is usually ok

mini bar in the room is very poor

there are shows in the evening, breakfast, lunch, and dinner throughout the day, activities for kids, they can

there is a small gym with a variety of slightly aging machines, and a small spa area where you can get a

my kids had a lovely time

all good. parking spot. food awesome. staff friendly. heaven for the kids.

all was good. beautiful place. great kids program.

very professional staff, loved the location of the hotel, nice pools and gym

you want to find the place close to the pool, you need walk up 7 am and go to the pool and leave the towels

breakfast, great pool areas for kids, comfortable beds and everything was great

sufficient parking space

the path between the parking area and the hotel is cobblestone, which makes handling of luggage difficult, in

in the room a fridge and a coffee machine, no kitchen and kitchenware, except for coffee cups and a spoon,

parking was free, ample and easy (after a slightly tricky arrival)

we noticed a strong smell of cooking food in the room (the kitchen was on the floor below).

big, convenient parking

all of them were very kind, helpful… especially kids club staff

furthermore we had food at the mexican pool restaurant, the asian restaurant and room service

the tranquility pool area for over 16-year-olds was lovely, and the vast infinity pool was great for longer

the infinity pool, the gym, the restaurants, peculiarly the italian

the availability of the beds around the main pool.

thankfully the tagor villas section offers kids free swimming being adults only accommodation also

should be quicker there should always be waiters available i found myself having to go up to the bar to order

lots to do in the hotel, kids love the pool and play area

we really liked the area by the beach, including the bar and

could expand their juice bar with fresh juices not just upon special request but to the general public

could do with some more kitchen items - cutting board, dish rack.

the kitchen has all the amenities and it was wonderful that the room was pre-heated upon arrival, as it

we also enjoyed a lot playing and just being on the finca itself, i think families with kids may appreciate it

perfect for our family with small kids, very safe since all fenced

great kitchen and bed

hotel with excellent dinner and breakfast as well as very nice and professional staff

free parking within the park

the restuarant was superb. plenty of parking. the rooms were huge. very quiet and relaxing.

the swimming pool was nice and there were loads of parking spaces in the parking lot

bedroom didn't have a window in the side walls, there are no separate bar nor bar at the

the spa is in another building so you need to cross a small road to reach it

the spa area is a bit dated.

spa area was also decent but could have been opened a bit longer in the evening

the wifi is very weak and the vodafone cellular network is almost impossible to access (unlike in

bathroom very small : door barely closed around toilet

hotel is uniquely rustic, with plenty of charm and character, the gardens and pool area are very nice and relaxing

the parking available, the quiet

view from upper hills , enjoyable property with swimming pool and sauna nice meal for diner at a convenient

quiet, beautiful, clean, great staff, really nice breakfast

pool to be warmer

there is no pool available, but it’s not actually in the list of amenities included

we could not have time to spend in swimming pool or for breakfast, we had to leave early morning

the big swimming pool across the road, quiet location.

neighbourhood with use of a very good community pool just opposite the accommodation

were many photos of pool in the description of the place and room, but on the arrival we heard the pool is not

there are two wonderful beaches near the apartment - one with a natural pool, the other sandy

the location is secluded and quiet, but it has a natural pool and a beautiful beach only a few meters away

apartment has everything you may need for comfy stay - kitchen is fully equipped

we were told the swimming pool downstairs is from time to time flooded by the tides and the building itself

the kitchen is well-equipped and everything works perfectly

gym could have been better

far the best place i have ever stayed, everything you can ask for in a place , a private pool , spa and gorgeous

notwithstanding the hotel being five star, we found the restaurant and bar to be quite pricey and the hotel

no bar at night for a evening drink and menu needs to change nightly

amazing breakfast, lots of choice & items prepared by the chef at request.

your larger to shots or shorts cocktails tea coffee all maner of fruit drink and slushes for the kids

could have some free weights in their gym. needs a little more equipment

the adults only pool was excellent

pools, food, room bars, staff all spot on

only 2 devices allowed with free wifi access per room

we made our way to the lagoon pool bar and set up camp

the pools, the spa, and gym were just perfect

excellent (very tasty and fresh desserts especially), the overall ambiance and concept (music, kidsclub, the

room service staff were extremely accommodating as were all

it's like paying for a round of golf and only being able to play 3 holes, but still pay full price

the best menu was the room service menu but that ment having to eat in your room

housekeeping came by twice a day, breakfasts were just extraordinary in variety and quality and pool surrounding

the gym was also well equipped

new quality bar beautiful rooms beautiful facilities 5 star

the breakfast was exceptional fresh and varied

place, everything is beautiful and luxurious, from the parking to the private villas and public pools

area with couch, big tv with chromecast, dining area with minibar and of course the outside pool area with the

the common areas - the rivers, pool areas, restaurants, rooftop bar etc were beautifully furnished and comfortable

the mini bar is also not ridiculously priced

room service was great and always brought us buckets of ice etc

clean rooms and all facilities, amazing food, great activities for kids

wifi was good for work, stunning surroundings to walk about

is supper kids friendly hotel along side with a lot of fun programs that keep your kids busy and you can

the provided no information at check in about anything regarding the restaurants, towels, wifi, shuttle to the

it was easy to go to the bar to grab a drink and snack and the infinity pool is just amazing

the owner went out of his way to create a parking space for our motorcycles close to the hotel

wifi not working

parking was also easy on the road outside the hotel, we could always find a space

f) there was no wifi signal - wifi was advertised as available g) most of the tv channels were not available

a free parking is available very close

& rice was overly salty and too dry like it overstayed it's welcome in the oven) dirty swimming pool (maybe just

nice pool (unheated) and pool area

rooms are nice with original touches, breakfast room still to be finished, but swimming pool is ready and very

pity we had no time to try the pool it looked great

we arrived late and left early, so we didn t have a chance to use the swimming pool or try the breakfast

lunch/ snack menus at pool bar unless you were all inclusive very outdated, tired property

pool basic but kids enjoyed

sometimes problems with wifi

nice pool & gardens & excellent breakfast

good location, good breakfast, friendly and clean

kids pool area had lots of unfinished and cracked tile edges around the walkways

we used the gym daily and it had a good selection of equipment and the ice cream bar the children loved so they

area for young kids to play would be definitely an asset especially that there is a room on the lhs of the pool

we travelled with tenager and 11y old and spa gym michellin resturants and rooftop is adult only

room service food was terrible, not allot of options and no taste and the bread was burnt !

kitchen and cooking facilities great staff for adults and service great child friendly

only one uk tv channel - itv which was a let down when you put the kids to bed and that’s your only option

maybe wish there was better food on room service menu

free practical parking

suites were outstanding, our view was out standing, the staff were so outstanding, the gym was great the food

whilst rooms were a little functional, (could have done with pool towels and hairdryer), the place was beautifully

very nice stone houses. pretty view. very good wifi all over, with mobilephone.

take a walk and day by the pool

wish we had time to enjoy the pool and scenery

swimming pool is not a swimming pool it's really tiny

easy parking right outside property. hot shower.

plenty of parking spots for guests

hotel has parking spaces available

drive to teide national park and anaga mountains, there is a supermarket downstairs and some parking spaces

comfy beds, easy parking, centrally located on the island

kids club staff was a1 - special thanks to them

there are about 6 pools on site including two heated and a mini kids waterpark

everything was great. the staff was friendly, great hotel for families with kids.

it was good all round the bar was excellent staff amazing

the grounds and the pool were excellent

the smell from the laundry cloths dryer on my balcony in room 1115.

gym that doesn't open until 10am

beds and very helpful snd friendly staff breakfasts first class and lunch and drinks at pool bar very reasonably

great pool area which was very clean

away from the crowds and kids

over priced for what you get, poor wifi, over priced mini bar this should be included in room price for price

in was quick & welcoming, with a drink provided, golf cart transfers to our villa plus a complimentary mini

pools, staff, breakfast, spa, parking , location , especial thanks to all staff i

breakfast & dinner you are spoilt for choice

colonial style is beautiful, the people are kind and polite, and francesca the yoga/pilates/gym coach is the

was surprised that sauna and spa area pools were not included in already high price of the room

the gym was good

found the furniture in the outside bar area very uncomfortable

it’s great for adults with kids.

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner

pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald

attentive, with great added extras such as a pillow placed behind your back for extra comfort, golf buggies to

& professional staff, lovely facilities especially the pool & gardens

didn't use the spa or any of the other facilities

fabulous breakfast