the view. the swimming pool was perfect to rest after a long hike. the mood.

the breakfast was poor. there were ants in the room and a 'old furniture' smell in the room.

wifi worked only on the common area (which was cozy)

terrace view, parking lot, garden, traditional facade, atmosphere, silent, big rooms, big terrace, excellent

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

big territory, no noise, forest, wifi coverage and speed

bathrooms could benefit from a bit of improvement along with the kitchen

only thing i can mention is the lack of wifi, but owners are working constantly on improvements and i am sure

my kids enjoyed

fireplace inside is really nice) flowers around the house

but it’s possible, just be careful :) equipment in the kitchen was ok (there was coffe machine for capsules

there is an equipped kitchen if you want to use it

a very good experience, the room was in the renovated building with free access to the pool and gym

the gym is well-equipped and clean

parking can always be found around the hotel

parking was good compared to cities like puerto - there's a parking lot right next to the hotel and

wifi connection in the room might be unstable (depends on the proximity to the public spaces like

would need a bigger car parking area

less parking

there is a good pool, that is fun for kids

parking is a bit small for busy periods but there's lots of free spaces around so we always had

the breakfast as well as dinner was better than expected. the staff were more than friendly.

nice swimming pool and 10 min walking to puerto de la cruz, where you can find restaurants and beaches

was perfect : room view, clean bathroom, breakfast, swimming pool being warmed, tennis court, wide garden

have older children (we went with our 6 month old so not useable for him haha) the restaurant and bar were both

hotel is located on the heel, which makes a perfect view, but might be hard if you travel with kids and have to

we spent a week with my family ( 3 kids), we enjoyed the stay so much

small pool and sad pool bar

the room and the pool area had a good view of the ocean

heated pool

nice hotel, lovely staff and good food! enjoyed time at the swimming pool:)

a lot on offer at the pool bar and a bit costly, vending machines expensive and although the breakfast was great

on arrival i asked reception about the kids facilities such as their ball pit and play area, they weren't quite

good facilities, beautiful pool area, good gym, nice breakfast

could only access this pool if you purchased a daily or weekly pass for the combined pool, sauna, spa and gym

cleanless, good food, quiet at night, nice staff, big cozy room, comfortable bed, large clean pool

the reception staff are very helpful the kids club staff seemed very sweet and not rude or aggressive

overpriced wifi

evening buffet meal is okay but could be better and poolside bar not open

pool area made our granddaughter very happy

limit on free wifi, the seafront windows didn't close tightly, so the cold february wind blew in

biggest problem was the wifi, there is wifi but not very stable, it was not available in the room, but on the

wifi didn't really work at all and there was no plug in the sink so washing up was a challenge

walls and floors you hear everything even whispers so not do cool with small kids od you want some quiet time

location in a very, very nice property with a great swimming pool

kitchen well equipped

also there were a lot of ants in the kitchen

value for money. breakfast.

quality of food lack of entertainment opening hours of bar lack of heating in room

chill atmosphere that comes with not having to listen to kids jumping in the pool or screaming

heated pool comfort good service

very good everything, good breakfast, big pool, good personnel

very friendly staff, exelent location, delicious breakfast with view to el teide ud83dude0d

the charge for wifi is excessive it should be free in an hotel like this

the hotel is doing activities for kids every night and shows for adults every night as well

kids liked the pool, breakfast was great, rooms very specious

parking in the town wasn t super convenient but if you don t mind parking on a road and a 15

excellent wifi signal, ideal for streaming english programs as the television does not provide english

only thing i could say it can be improved, and i had hard times having one, is the breakfast options

pay extra for gym

the variety of the food and the pool area was amazing too

00 and they arrange an early check in without charging any extra

lovely pool and clean pool area

wifi works perfectly

wifi was free, tv could be set in english, although only a couple of channels i found

when the construction workers away, the kids playing all day, horns, screaming, everything you can imagine

i love the pool and the staff, always willing to help out.

the swimming pool was also spotless, and the water temperature was perfect, making it very enjoyable

i enjoyed the gym activities in the morning such as pilates, aqua gym

the pool bar and this area was really clean and well maintained

the pool has a nice bar and a restaurant and the prices are nice, if i have to be picky and cavil i would prefer

the view from the pool , cause you can see teide

pool is very nice, rooms are spacious and clean, perfect location, close to the center but quiet,

wifi worked and was pretty stable - reasonable price - good location, close to the main bus station

loved the hotel gym, it's large, well equipped and air conditioned

gym was excellent and whole place very clean.

was usually empty, pretty standard but decent and tasty breakfast selection, quiet area, and pool in the backyard

breakfast was excellent and we didn t bother eating out as the a la carte menu was varied, the

wifi was poor and aircon could not cope with the heat

- fast wifi

everything was wonderful. we would have liked a later bar service but it didn't impact our stay.

was excellent, the views from our room were lovely, the room very comfortable, the pool most attractive and a

finally, the staff at reception, in the restaurant at breakfast time and in the rooftop bar were very friendly

there are also nice gym and sauna areas

excellent wifi in the rooms and a really big tv-screen

spa is not for free (15 ), one has to pay a deposit for a towel at the pool as well (20 each)

pool, breakfast, wifi, staff especially receptionist jose carlos is a gemstone.

wifi is not as strong. coffee at breakfast was not good. gym needs maintenance.

no bar open on premises but value for money breakfast was lovely

great hotel near the town. clean room. good pool area.

wifi network disconnects every now and then on any device

overall, for those who come to the island to explore it, rather than to stay at the fancy pool hotel and nearby

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

clean, spacious, adults only, everyone very polite, lovely views and facilities, excellent breakfast

a good and fresh breakfast

the gym would be better if the

manuel in the lobby bar always has

rooms are very clean, spacious, breakfast was very good

complex, nicely maintained, very pretty garden and pool area

the hotel has facilities and even a pool, though we didn’t have time to use them

kind and available staff, nice pool, large bed, everything very clean.

i like the swimming pool

clean and comfortable room for one person. nice pool available, very friendly and helpful staff

was close to bars and the noisiest bar on the square, also near the bins so very noisy every day when they are

great kitchen, fast wifi, amazing views from the roof. very clean, large bathroom, good price.

a bit inconvenient wifi is very slow

beautiful rooftop and pool

loud drunks in the street culminating in a running screaming match between a bunch of spanish kids on the sat

nice pool with bar and lots of sun loungers available

gorgeous little bar on the first floor and another great bar at the pool (cash only just to make sure you re

hotel offers excellent amenities, including a swimming pool, a well-equipped kitchen, a rooftop bar with a great

good wifi connection

pool bar does not have a regular timetable for opening.

concierge not very helpful. bar staff very good

seems the place is more like a cafe bar with rooms

were a lot of noise outside from the bar next to the hotel

lots of restaurants and bars/cafes are a stone throw away

chairs in bedroom just stools noisy til 3am from bar below parking difficult and at a

the roof top bar and pool are very nice with great views over the city and the breakfasts are good

then the wifi in my new room didn't work

location, room, staff, atmosphere, rooftop pool and terrace were all perfect

the pool could have been a bit warmer, given the winter season

recently renovated room, swimming pool on the roof is very cozy

also, the room service wasn't perfect

the only issue was the slightly slow wifi.

also one day the room service didn t leave any towels in the room, when we called and asked for them we were

breakfast was ample but could be improved upon

breakfast exceeded our expectations, really good selection

the room had a seaview but unfortunately the breakfast kitchen extractor is located there so at 7am your room

only minus is wifi

didn t like that fridge not working when you are not in the room, wifi 30min free then you need to pay

spa & jacuzzi at no extra cost

chamber maid, bar staff and waiters all outstanding

spacious and clean room, lovely balcony,nice pool area.

the wifi didn't work on the 4th floor.

location, cleanliness, rooftop bar and pool, it was private and very quiet

the gym and the spa are completely underground so the air is a bit claustrophobic.

the gym and the spa are completely underground so the air is a bit claustrophobic.

from the kitchen late in the evening and then early in the morning (loud banging pots, music, people talking

hotel lobby could be a bit 'warmer', lobby bar feels like a canteen

to get swimming pool towels from the main hotel reception rather than poolside was a nuisance

hotel, fantastic location, fabulous breakfast

sand beach - hotel staff was so nice and accommodating we had a great room with a view to the pool and a lovely

friendliness and helpfulness of staff. view from pool side rooms. hotel location on seafront

wifi was terrible

- swimming pool was great , we barely used the swimming by the bar since it was always busy but the upper

swimming pool area is very nice and the price of drinks and food at the bar is very reasonable

tiles dangerous coming out swimming pool. 2 accidents in our company during our stay.

wifi wasn't great at times

very clean, good food and a good swimming pool

swimming pool was available but cold (travelled in january) not possible to swim

would be a good extra to have, cocktails at the pool bar better to have made originally and not from precooked

pool was a bit small but adequate for the kids to jump in and out

breakfast is reach however the same every day

in the bathroom every time you shower there are lots of water spilled due to lack of curtains wifi was

the rooftop pool was heated, offering incredible views

the hotel is right on the promenade, lots of bars with very loud music

wifi no parking neither of this was a problem and we were directed to a free car park nearby

noise from bar below was unexpected but stopped at 11pm so bearable

kids running in the room above me between 1-2 a

very nice staff. the location is great and the breakfast has all you need.

the location was great for walking around the historical area and parking was fairly easy

the breakfast was excellent

their wifi was unsatisfactory. no connection in our room and not good in the central area.

wifi signal was very weak

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

facility in the room to make tea/coffee so if you get back late you cannot get a drink and the bar shuts at 10

the local wine that ws suggested for me at the bar on thursday night.

the wifi only reaches right behind the door to the room.

we never found more than one or 2 people in each food and service in the 3 restaurants was good room service

great spa facilities for relaxing and quieter swimming pool by the spa

a great variety for breakfast

any animation for the kids

was very mixed, some nice things - fish, sushi, pasta, kids food - but lots of stale things (bread, prawn crackers

cleaning lady at 11th floor had the best attitude in the whole place, also young pool-guard

in beginning of november it was a problem in the pool area when +25 degrees

delicious breakfast, friendly customer service, desk staff

nothing for the kids!

slow wifi

breakfast needs more variety and the criossants need to be fresh

however, it would be wrong to suggest that it's all old-fashioned: the tv was hi-spec and the wifi functioned

parking outside to load luggage was difficult, but that is a function of the street, not the hotel

location, big room, nice service. parking is in front of the main door

is great, public parking and supermarket nearby

very good location. tasteful dinners, average breakfast. wifi access. room size.

food choices for breakfast and dinner, excellent food, cleanliness is at high level, location is excellent

gym could have been better equipped and open earlier in the morning

pool was very shaded

who likes massages, i can recommend the aroma spa nearby

breakfast was exquisite, so was dinner - a wide variety of dishes to choose from

son's burger was raw (ordered by room

dining room service very good, and alexi and all the waiters wear extremely kind

the breakfast is various and really tasty

customer service provided by the staff at the hotel from reception, room service, etc

excellent breakfast with fresh ingredients and home made food

no bar or nice places to sit in the hotel

no bar or cafeteria only lounge and restaurant

it was like the hotel was 'abandoned' and some of the services like spa, gym, horse back riding were no longer

breakfast was ok, and half decent home style gym

traditional yet modern and clean accomodation. would recommend.good selection for breakfast.

perfect location for exploring teide. breakfast is superb

breakfast was delicious and varied enough each day

the hotel is really well set up, and breakfast is very good

the breakfast wasn t fresh, all cooked meals felt precooked

comfortable bed, spacious room big, fully equipped kitchen, laundry, central location

kitchen is in common, the same with little saloon with board games and books and washing room

the kitchen was fully equipped (even with coffee capsules and wide selection of tea) and the roof

house is really great, the rooms, the garden and the kitchen are made so stylish and nice

you have a fully equipped kitchen with free coffee an tea and a fridge to use

there is a parking in front of the house, and areas in the garden to sit and chill

the room also had a tv, free wifi and was overall very cozy

parking was free, ample and easy (after a slightly tricky arrival)

some facilities for kids

the room with a private terrace and a small pool provided us with the peace, quiet and privacy we were looking

big, convenient parking

perfect for our family with small kids, very safe since all fenced

the cabin was large and cozy, with a nice kitchen and good wifi

good to know there is no reception (but there is wifi

great kitchen and bed

but in the living room and kitchen it is fast and reliable

the kitchen was very well equipped, everything you need will be there

fully equipped kitchen

wifi didn't reach inside room but not so important

what we found as a problem was no existence of a possibility to do a laundry - no washing machine, no laundry

and you live in the traditional canary house, everything is very clean and nicely decorated the kitchen is very

the pool, as well as the surrounding fruits, butterflies, and birds were the icing on the cake

excellent restaurant , easy parking

the restuarant was superb. plenty of parking. the rooms were huge. very quiet and relaxing.

also working there in the wifi room was perfect

wifi only available in lounge

wifi is very slow

spa and pool facility is incredible

the spa and gym are part of the package and are a very nice treat

teide; friendly staff - especially many thanks to angelo ud83dude4fud83dude4fud83dude4f, perfect spa for relaxing

there is also no bar, which would have been nice to have a separate bar area to relax in the evening, there

the pool has been rebuilt to a lounge area that nobody is using

restaurant and bar weren't working so we had to search for other options in the village

liked the silence, the landscape, the room (comfortable, good wifi, heating), the staff and especially the

nothing really. swimming pool would be a nice touch.

the hotel has parking and it is an ideal location if you have a car and want to explore the island - about 30

am giving 3 stars only for the big swimming pool you'll get access to just across the road and for the host

didn˙t know in advance that we won`t be able to use the pool, leaking in the bathroom, we expected more variety

we could not have time to spend in swimming pool or for breakfast, we had to leave early morning

the big swimming pool across the road, quiet location.

there is no pool available, but it’s not actually in the list of amenities included

the kitchen is well-equipped and everything works perfectly

comfortable with great views alfonso was so helpful loved the sea filled pool as

apartment has everything you may need for comfy stay - kitchen is fully equipped

the location is secluded and quiet, but it has a natural pool and a beautiful beach only a few meters away

a natural pool with sea water and a beach are just downstairs

the bar service was terrible. no table service and drinks in plastic cups.

good location, good breakfast, friendly and clean

that broke down (lift, jacuzzi, airco gym room) took a long time (days or even weeks) to repair

the bar was noisy till late and difficult to sleep

lots of old drunk people, no room service, bar service very slow

spa and gym also a great

coffee. maybe a wider food selection in the quiet pool area would be nice.

the hotel has everything for kids of any age

:) very tasty breakfast and dinner (we went hb)

choice of pools so we had the option of a quiet pool

the meals are also tasty, a big plus is the freshly squeezed orange juice for breakfast

room service is good

paid for the accommodation of 3 adults, but the room had just 2 regular beds + 1 folding sofa - the sofa was

we had dinner and breakfast with the room

sometimes the music round the pool was too loud. spoilt the peaceful ambience.

the infinity pool for those with platinum stay has a great view

this configuration might be a reasonable choice for a couple with kids, but really should not be branded as

there is free wifi and the signal is usually ok

we also used the gym twice and it was great with everything you need

tennis and archery were good fun pool was good, not sure if it is heated or not as some days were warmer than

so fun for kids, there's so much for the kids to do and its relaxing for the parents, defo use the kids club,

good gym

heated pool

for kids

it’s very clean , everyone’s friendly and 3 year old daughter had an amazing time with kids club , the

clean room, parking and next door patisserie

easy parking right outside property. hot shower.

hotel has parking spaces available

comfortable clean room. great value. good location close to airport. free parking. all good.

comfy beds, easy parking, centrally located on the island

spa was closed because of covid

had to wait 20 minutes the first morning, and 15 minutes the second morning to be seated for breakfast

love everything about this hotel especially the breakfast, the rooms are fantastic and the staff great

the infinity pool, the gym, the restaurants, peculiarly the italian

breakfast buffet is marvellous

rooms were very clean, spacious and recently refurbished, good size balcony with amazing views of the mountains

the restaurant and breakfast

breakfast was excellent. the dinners were good too.

no bar service in the early evening.

bathroom very small : door barely closed around toilet

the rooms are really nice and practical, there is a lot to do on site (beach, pool, restaurants, gym, spa, yoga

room service was great and the place is still very beautiful with the palm trees and the moorish

room service is excellent

gifts to excellent service throughout our stay at the hotel, its restaurants, the spa, the kids club

very bad wifi - but everything else exceptional

breakfast very simple

the spa was not available during our stay, which was a bit disappointing

clean and cosy room, fabulous views from any point of the hotel, nice breakfast, very delicious homemade dinner

the wifi doesn t work properly and i was unable to get mobile signal at that exact spot too, no

nice rural location, with nice views and a pool

we made use of the gym and spa every day, which were never busy and a great start to the day, or to relax afoinf

beautiful, relaxing, excellent breakfast choices (especially croissants) and smoked salmon and cold meats and

we didn't try the gym but it looked decent

spa treatments were exceptional

there is also a sister hotel close by and you re allowed to use facilities like the pool, gym and even the

no pool - the pool and restaurant are under construction, the parking lot is also under construction so there

unprepared to serve in such a high quality hotel (except from the lady serving drinks during breakfast) and the

the pool and jacuzzi were such a fantastic bonus, adding to the overall relaxation

the bar was entertaining and the cafe latte fabulous

and elaine prepared a delicious breakfast for us every morning, with great care for special wishes

we had a panoramic suite with a private pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully

the breakfast was exceptional fresh and varied

height in the gym is a bit low for certain activities, 5'6 not a problem, and the champagne we received on

while it does have a kids club and a small kids pool within that area, i wouldn t recommend it for

breakfast was exceptional with everything you could wish for

breakfast and location was amazing - everything was perfect

breakfast, one of the managers was often there at the restaurant and would hold conversation with

from the spacious rooms, to be phenomenal decor, to the wonderful services and the amazing spa facilities,

there was one thing i would change of the property i stayed in it would be the view over the golf course

especially enjoyed the room, the service and the breakfast.

how spacious it was & that there was more then one pool to chose from if one was very busy

there are multiple pools and walking trails

mabey there should have been more of entertainment for kids.

even for kids

the property features excellent facilities, different pools and an excellent animation for kids

wifi

the breakfast/room service food/restaurant food is all fantastic

good music all around hotel, guitar and saxophone players by the pool amazing

family friendly, loads for the kids to do

my kids didn't want to go away

my husband used spa and said it was great

it start this late before in any hotel i've previously stayed in and not much good when your on a golf tour and

the wifi was absolutely terrible and the fitness centre was a joke

one of the best breakfast selections i have seen

thought it was an interesting detail that the gym is open 24hrs

fantastic hotel! staff and room were amazing. private pool was perfect!

we had a relaxing afternoon in the spa and wellness centre

sometimes it takes awhile to reach room service and menu is a bit limited.

the ladies in kids club were really excellent so kind and caring towards our kids

wonderful modern suites, the sublime restaurants, the infinity pool, the amazing views, the outstanding service

had the suite for 6 people - 2 adults and 4 kids

breakfast had everything and more

if i didn't have the kids with me, it wouldn't have been a big deal

we had room service a couple of times and the guys bringing our things were exceptional

the gym was really nice too, quiet and partially outside

this is the only thing could be improved or indoor pool for familys will kids

air conditioning in lobby,gym facilities poor,pool and gym opening hours,loud music during day,kids in adult

there is no wifi

pool bar food ie more choice and child's menu

breakfast excellent/ staff excellent/ facilities excellent

price of ice creams at the pool bar

the food that there is no room service

also plenty for kids, plan to return with them at a later date

great entertainment for kids

families with small kids kept sun loungers reserved although not being used by their kids

underneath cool ample parking

the little things they do like when they see you leaving your room and offering you a lift in the golf cart to

wifi was free & worked resort wide

loved the pool, spa and bar to watch the sunset

parking was also free and close to entrance

room service was excellent / good food and excellent staff

the place was great so good for kids

have been better if there was bar service at the pool, rather than have to queue at the

wifi poor at pool area.

attentive, with great added extras such as a pillow placed behind your back for extra comfort, golf buggies to