the view from the room with jacuzzi, pool area, food, people, everything

every part of the hotel is perfect, from the pool areas, to the buffet, the spa, gym and rooms

was perfect just mini bar was empty seems better if at least be water view was perfect and breakfast was so good was amazing

breakfast was great. location was nice and romantic

gym is a plus

there is no area for kids

did not allow you to enjoy pool, please use flies repellent device to eradicate flies

location was great facing the sea front and breakfast was wonderful with lots to choose from.

the gym wasn't too bad either, though as usual, it was stuck away with no real view of anything

pool side customer service could have been abit better as we had to chase staff to order food.

kitchen large with lots of facilities for cooking and coffee

kitchen is in common, the same with little saloon with board games and books and washing room

the kitchen there is a really low door so we hit our heads several times on that wooden door frame

very well equipped kitchen, you can find everything to the smallest detail

comfortable bed, spacious room big, fully equipped kitchen, laundry, central location

breakfast was good and varied.

the hotel is really well set up, and breakfast is very good

the breakfast is excellent.

also had a nice small gym

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

the cocktails we ordered at the main lounge were all very good, as well as the ones served by the pool

kids club people perfect for single parents

room service

breakfast was superb, bedrooms and

ry basic food and the room service and lunch food is below average)

pools were only open until 18:30 which is too short in my opinion - having a nice swimm in the

even for kids

the property features excellent facilities, different pools and an excellent animation for kids

lots of fresh fish meats and pastas at the show cooking stations la gomera bar fabulous spot for a drink and watch the sun going down staff were very helpful and attentive

smoker friendly hotel no smoking areas apart from out the front not allowed by the pool or at bar

we loved our room & had a brilliant view of the pool & sea from our balcony

we only found this in the evening and in the reception bar area

we unpacked and headed for the sessions restaurant; the largest restaurant in the hotel open for breakfast, lunch and evening meals

amazing pools and room, fantastic views of the sunset and staff were exceptional especially the bar staff rafa and daykel at lago pool

the food was delicious with loads of options, and room service was always quick and spot on

staff is nice, the terretory is huge, many pools, kids are getting crazy with water attraction

there was a super friendly young bar man beside this pool from argentina so shout out to him

ny to choose from)

loved the infinity pool and the gym was also very good

breakfast was nice but it doesn't change so after 4 days you get a little tired of the same things

housekeeping came by twice a day, breakfasts were just extraordinary in variety and quality and pool surrounding and services were top as well

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were all fantastic

the gym was also well equipped

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

the bar was a bit over expensive

delicious breakfast

and helpful staff, lovely room and building, very complete breakfast, very good location, etc

traditional canarian hotel with antiques,hidden rooms and polished floors we arrived by bus early ,check in is 2pm but our room was ready and we were allowed an early check in which was great

breakfast is amazing

very nice breakfast with homemade cakes. eggs as you like , on demand.

no nice cocktail bar to use only pool bar as 11 year old not allowed

kids pool area had lots of unfinished and cracked tile edges around the walkways

we travelled with tenager and 11y old and spa gym michellin resturants and rooftop is adult only

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty of loungers and great pool service

kids loved the pool and it was not over crowded during our stay

the spa facilities were rather poor. wouldn t recommend if you want this type of holiday.

the gym was poor and the tennis court was in a dangerous condition

kids club staff was a1 - special thanks to them

ol bar service)

were on the second floor above the gym which when used early in the morning vibrated through our room the balcony was not up to much

never a sight for beds in morning and nice adult only area as well although kids were not a problem in main pool as so big

perfect hotel for staying with kids

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner had a cold, arrange for a mint and chamomile tea on the house

reception, room service, service in every single restaurant the hospitality was 10 out of 10

dog was welcome near the swimming pool and midget golf

beautiful view, the spacious suites and balconies, the staff, the gym/padel tennis, the food, the breakfast boxes delivered to your room so you can enjoy breakfast

room service could be more efficient

clean, beautify space, good breakfast and the pool with the view is amazing

if i didn't have the kids with me, it wouldn't have been a big deal

we stayed in 2 bed suite with private pool and beach area

the gym was big as well with some free weight area and mats

gym, swim, food, late check out and room service all so

the facilities in the gym weren t great.

pools were always a nice temperature, the kids pool was really warm

very good for families with small kids

adults only quiet oasis in the hear of the action if needed too - with friendly professional

gym is really small with not much options for trainings

service, room, breakfast, buffet, pool area, staff, the bed... everything

service, room, breakfast, buffet, pool area, staff, the bed... everything

the spa was closed due to refurbishment, but nothing to complain about.

with the spa area

breakfast was great. lots of choices, really fresh

perfect location,beach , fresh water kids pool, nice breakfast.

what made our stay exceptional was gemma the kids club caregiver

very kids friendly

big pool area, plenty of loungers. lots of facilities to choose from. clean & modern rooms

always available, great breakfast selection

this is the only thing could be improved or indoor pool for familys will kids

issues post renovation which weren t yet complete, some toilets not working and spa not

could be described in its best scenario as a big, old-style, 4 stars hotel with minimum room service and no sufficient middle-age entertainment options

gym could have been a lot better. my husband joined a gym up the road which was fantastic

the breakfast is huge and also there is another kids' room so parents can eat while kids are playing

and our airline left all passengers stranded without accommodation, to the restaurant and bar staff, porters and cleaners

as it’s a new hotel, not open long, the pool bar was a little unorganised

the hotel offers lots of activities for families (mini golf, mini water park, surfing, tennis, football, table tennis, basketball, teen club)

the pools are large, warm and there are enough sun loungers

- the room service menu was not available in the room, and the app did not work

nice kids pools and aminations

en 24/24), spa

no kids playground

refurbished and looks good the pool area and staff are great

the staff was vigilant and very responsive and the breakfast was absolutely

however the staff at breakfast could be a lot more attentive i think

is fabulous and the pool a la carte food and drinks outstanding s309 is the best room i have stayed in and over the

the pool was heated and the view was amazing

we were very near the pool, the staff and the facilities excellent

was there to attend a wedding so there was mostly adults and the bar in hotel closed at midnight and the hotel was dead then,does not realy cater for old people but

had the most amazing time, great facilities, lots to do (pool tables, 3 pools, jacuzzi)

friendly, love everything about this hotel,from breakfast to pools to room to mini club for the kids

great breakfast

the pool was very busy, the roof top terrace was lovely and peaceful

we enjoyed so much the activities particularly the aqua-gym

we took the half-board package and we enjoyed every breakfast and dinner

hotel staff very friendly with the exception of a couple of the bar staff working at the pool bar who seemed to be quite rude i can only assume because i was

a lovely hotel with lots to do for families and kids!

only let down was the gym

breakfast and evening meal was always cooked well with many choices with fish, chicken and meat on

the breakfast was excellent, quality food and a superb selection and the staff were exceptional

the sauna and gym facilities are very old

great breakfast

gym was good for morning workouts

privileges, pc with printer, calm areas, bluetooth speakers in thr ceiling of your room, endless pool area

swimming pool area is spacious and has enough sun beds and nice restaurant for afternoon snacks/drinks

the star prestige bar was constantly stocked and snacks provided

clean rooms, friendly staff, good quality breakfast and amazing pool

pool area was a little small but there seemed to be enough beds for all

gym being the prime example

the gym is limited in accessoires, which is usual for hotels

entertainment every evening for the kids

extra charges for pool snack bar for ai customers

atmosphere, helpful staff, star gazing event, spa, parking was easy,

the spa and gym are part of the package and are a very nice treat

there had been a less formal bar area i could have used prior to changing for dinner, it would have been nice

there were veggie options for dinner and a ready soya latte with my breakfast

no source of drinking water or water for the coffee maker, other than a trek to the bar area

view ) ; staff welcoming and very friendly; very nice , comfortable and clean room; very good breakfast

games, gym and the spa - we spent an afternoon in the spa and sauna

the spa was excellent and massages/masseuse's were fabulous ( ava in particular

cost of drinks and food around the pool areas is a little high, actually twice as high as in the surrounding area

apart from the restaurants, there is a snack bar and several lounges

gym disappointing some equipment not working.

our baby to make milk but on the last two days of our stay i was told to get a refill from the bar but i couldn’t because it was tap water

great for kids and spoil with some music for a change !

gym - underequipped and had some very old equipment

it’s hard to come up with anything, but if being picky, a better children’s pool area with a slide or something

breakfast and dinner at the restaurant were a very high standard, we loved all the food

the spa was also great and showed a wonderful view of the coast

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

fully equipped gym, very clean and enough equipment for a regular gym goer to get the job done

the spa is in another building so you need to cross a small road to reach it

loved the breakfast

looking forward to the trip and it certainly exceeded all of our expectations, food, drink, pool areas

staff were very friendly, the pools and spa were great and the room was always clean and made ready for me throughout my stay

g nobody explained that we have to get a special card at the reception and bring it to the spa in order to receive beach/pool towels, and to reverse the process before check out

location, gym, pools, buffet restaurant

kitchen is well equipped with

only reason for 9/10 points is the quite rudimentary kitchen, which falls somewhat short of the standard of the house

we had all what we could possibly need in the kitchen

we missed a playground or at least something to attract the kids to stay outside more

my kids enjoyed

staff were amazing, from the cleaners to bar staff to the animation team

very near to the beach staff excellent breakfast delicious sitting on the balcony, looking out very

staff is very friendly and the hotel has a lot of activities in the pool area

disaster in the kitchen- breakfast and dinner: -there are at most 3 cooks who had to put food on your plate because

were amazing, again very friendly and made a point of talking to each and every person at the pool

i would say hotel is not for families with kids, mostly for young who likes partying

staff, kids clubs, adults activities, bars and swimming pools

the bar/ swimming pool area is lovely with gated access to the beach front

great variety of food for breakfast . room cleaning high standard

views, clean breakfast

entertainment was non existent, we had 2 under 12’s and there was at least 5 kids consitantly and was told it wasn’t worth it

friendly and the food was quite ok(good variety and opening hours early -> good for families with kids) lots of good restaurants in the area, supermarket just near the hotel big parking lot across

no room service

od variety and opening hours early -> good for families with kids) lots of good restaurants in the area, supermarket just near the hotel big parking lot across

wouldn t say there is much for kids

special mention for the girl doing kids club she was just amazing so kind and patient the kids loved her

the property had a lovely pool area and gym , the bar and reception are are very nice

a luxurious hotel with plenty of activity onsite (gym classes, games, entertainment) and high quality facilities

the property had a lovely pool area and gym , the bar and reception are are very nice

very hard to get pool space, but that's not the hotels fault.

large duplex suite with golf course view, quiet location

room was very clean and organized, pool area great (one pool is heated), massages in spa were very professional and all spa area is lovely

entertainment more in summer season and kids love the pools

a great hotel, surrounded by a golf course

we used the gym several times during our stay which was adequately fitted out, again kept very tidy and clean

but it’s possible, just be careful :) equipment in the kitchen was ok (there was coffe machine for capsules and also for the filtered coffee) there was

there is an equipped kitchen if you want to use it

the pool area was excellent with plenty of comfortable seating

room was great, breakfast and the chefs were excellent

was almost perfect except quality of spa services

we got a little food poisoning from the room service breakfast

of food for room service was bad

rooms were clean and tidy, pool area was nice and staff were pleasant. wifi was also reliable.

i would have liked to see more of loose equipment in the gym

playing muzic to loud at the bar late!

breakfast was excellent and times excellent

also the gym has all you need to make your stay that little bit more active and burn all the calories

i have the utmost respect for the chef, i'm sure the dinner menu will be as exquisite as the breakfast and lunch offerings

when the staff brought round a late morning drink of fresh blended juice, drinks from the pool bar to purchase were great as was the food… we had the nachos and poke bowls, all great… no

the staff were friendly, restaurant food was really good & the breakfast was nice

the hotel at the evening has no food service or some evening vibe, to chill out by the pool

excellent hotel: great for relaxing ud83dude0d spacious, very comfortable. breakfast was perfect

the pool heater seem to be not working some days, as it went very cold.

perfect location, good staff, nice breakfast

breakfast was great. rooms were comfy and clean and pools are fun

the pool snacks and desserts at lunch and dinner could be better.

there is a health spa and we all had fantastic massages, and there is a stunning gym with beautiful views over the golf course and of the sunset

the mini-bar always stocked up with a wide selection

wonderful hotel and golf course with excellent staff

to the covid restrictions we missed out on the spa facilities this hotel offers, which was a little disappointing

pool

direct cellar access to the golf course with the hotel's own buggies and locker rooms for your golf clubs

problems with parking places.

see above , room service poor - not all persons can use and scan menus in rooms - found same difficult to use

breakfast-leaner bacon please! love pool area! staff fantastic!

are beautiful but if you are looking for a quiet room we recommend the rooms overlooking the pool as they are completely silent

breakfast, rooms are spacious and kept clean, all the staff is very helpful

near to the best shops, restaurants, bars and one of the best beach [with nice sand] very large parking places, large pool and quick acess to the sand beach [12 eur an umbrella and 2 sunbeds] the

also had use of the cleopatra palace pool and bar area which was very quiet

salad bar was good but sometimes they sneaked meat into things

requested early check in and our room was ready on check in arrival at 11 which made a big difference to our

the spa is located in a neighboring hotel with a direct access and requires an extra fee

tommy and the bar staff are fab

bar underneath hotel can at times be noisy - but didn't wake my child

room was clean, overlooked pool. nice hotel great location & staff. will return.

room was big and well equipped kitchen

the room includes a kitchen if you prefer to cook, though you’ll need to buy basics like oil, sugar, and salt

calm hotel ambience wonderful staff amazing breakfast great location

we booked the superior double room with a private pool, which looked fantastic

very good breakfast and outstanding service

the pool, clean, warm and great support staff next time i may upgrade to the rooms with a rooftop

breakfast was good , only slight complaint was waiting staff at breakfast not vey

the hotel has been renovated in recent years and has a beautiful roof-top pool with stunning views over los cristianos

location excellent staff friendly and helpful roof top pool breakfast excellent

breakfast ok location great

(c) the reception bar area seems very under-used

i also thoroughly enjoyed the pool facilities, which were clean, well-maintained, provided a perfect place to relax, and it had a

staff was professional helpful and friendly, the hotel was spotless clean, room service - excellent

excellent facilities, spa bath and walk in shower , walk in closet with loads of storage

an amazing choice of salads, cold meats, cheeses - everything you could possibly think of the pools were great and the kids aged between 3 and 8 loved the daytime activities and the minidisco

the spa is lovely and again, the staff are great

hotel and room, good breakfast, many nice pools, friendly and helpful staff and many activities planned for different

and clean bedroom great food at breakfast and dinner freindly staff i will go back to this hotel as it is in a great

tight at the pool seemed overcrowded looked bigger in brochure no disrespect but a bit to more kids inclined still value for

downside kids entertainment could be better no mini disco which my nephew was looking fwd

pool bar man ruben , was dreadfully rude , told me to go home , was arrogant and a real shame as

laundry at the facility was a plus

the area around the pool is cramped, and the wellness centre and gym is a very small area and there was no staff to book a massage

room service

poor wifi in our bedroom hut alright everywhere else

wifi connection in the room especially at bed was not that fast

excellent breakfast buffet and decent dinner for a very good value

2 lovely swimming pools and a spa pool

breakfast was good loads of choice and even when we went late they were still bringing out fresh

was impeccably clean and the pool area was open, beauty of overlooking the sea but the convenience of a

booked this hotel as i wanted a solo spa break/some peace and quiet

the breakfast was out of this world, fantastic!! it exceeded my expectations.

well equipped commounal kitchen with several tables

access to kitchen

i paid 50 euros to come back to the hotel

the kitchen is fully equipped and there is coffee and tea in the morning

rooms. pool. view. villa