no indoor pool

the kitchen and living area were a great addition

parking, exceptionally welcoming staff, hot chocolate bar

price was great it was clean and staff was great,great breakfast

the free breakfast was awesome

and gym not open which i understand, but the if some of the amenities aren't available then that should

if you need a decent hotel that has free parking, it's your place

we loved the restaurant, very nice breakfast buffet (not your usual hotel breakfast buffet), lots of selection

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your

lots of free parking, the breakfast was really good

small pool towels, low pressure on spa jets

if you're traveling, you want to at least get in the jacuzzi and let the kids swim to tire them out

spacious rooms got in door swimming pool. food restaurants bars and highway is al around

the pool area was nice had plenty of room for kids to enjoy themselves and adults toi

if you're traveling, you want to at least get in the jacuzzi and let the kids swim to tire them out

inconvenient parking

i don't remember there being any other breakfast

on-site parking was convenient

gas fireplace in our room as well as a turntable with vintage records

coffee was good, but the rest of the breakfast leaved a little to be desired

the spa bath had hairs and a ring on it

we had reserved 2 king suites with jacuzzis&spa bath

drain plug was tricky on spa tub!!

the spa tub was nice and for the price of the room we were happy with it.

the tub and spa was dirty

the wedding venue stage and bar area

loved the shuttle and the warm cookies and comfy

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

to order room service for breakfast 2 days and there were problems both days

room service was quick and delicious

excellent location, amenities, room service and staff was very helpful!

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

ditto the breakfast in another restaurant

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

the buffet bar was not extremely warm, and i couldn t get the tv sleep timer to work.

the pool, laundry, and gym were open

room service

i noticed there was on in the laundry

convenience to cleveland clinic was awesome. and the late check out was what we needed.

specifically booked this hotel for the spa bathtub

upon entering room, glass enclosed spa tub and shower on left

2) wifi was extremely slow couldn t work off of it 3) a/c was not the

i wish they had a airport shuttle

plus we was able to get early check in and late check out so that’s a major plus

the bed was very comfortable. the poor and spa were clean and well maintained.

pool and spa were used, as was the gym

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

i didn't like that there was no continental breakfast.

breakfast was tasty too

rooms are small, but what they lack in space they make up for with class and character

didn t enjoy the room service option

the staff is great and also love the bar and food

loved the extra touches with the purity coffee in the room the gym was also nice

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

there s also a wonderful spa and a couple great restaurants in there as well

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade

also they have now added a spa - great reason to come back

i made the reservation the women told me that the spa was same day reservations

spa as

we liked the burger & bar offer. it was worth it & everything was great

the fitness area/gym was great.

nice corner view breakfast was excellent

originally added extra items to my room service tab

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

in room breakfast was excellent

the bed was great nice tv room service was great

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

an ok breakfast to get us on our way

screaming in hallways , kids running around , people getting ice from ice

pool had such a strong odor of chlorine and is fairly small.

i loved the spacious rooms. the look for the place. the bar on property.

to many kids and not enough adult supervision

much and clean it was and how you all were packed there was still parking for all the guests amazing i will

the waiter in the breakfast buffet felt like he was rushing us

loved the pool for the kids and staff was awesome. the club was the best!

breakfast served each morning of our visit was a great value

great location in the flats. very clean, modern room. loved the bliss spa products in room

the bar closed early

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could

of things to go do outside of the hotel, comfy bed, awesome room setup, pleasant employees and bar staff

late check out allowed us to sleep in and not feel rushed

bugs and cleanliness. carpet was very dirty and the bathroom tub/spa had mold

parking was convenient, breakfast was lovely

parking is provided in a lot behind the inn so no worry about finding or paying for a spot

parking was free and the breakfasts were first class

is no breakfast, just a communal kitchen

indoor pool and spa was nice

they room was nice. had a spa tub and very clean.

i could have got offer a discount on a soft night so my kids could enjoy the pool since that's all we came to

room had pet hair all over carpet and the staff didn t seem to care much when i brought it up to

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

our spa experiences, our meals at the cabin, and our accommodations at the resort were all amazing

how early the spa close

we want to come back to enjoy the spa downstairs and restaurant/bar

messages and spa were fantastic.

it was a peaceful experience overall, and extremely convenient to have the spa and restaurant all inside one

we went down to the bar on saturday night to have a drink but i guess they closed early

check-in i was charged an exorbitant $80 pet fee for a 1-night stay- much more than i've ever had to pay before

the pool area is amazing and so is the backyard

parking in side lot. fast talking front desk clerk was hard for me to understand.

teen swimmer enjoyed the large pool

specifically picked this hotel because of the spa

price was reduced due to covid restrictions, but it should be for not having any access to pool, spa or breakfast

we have stayed here several times it s very convenient to the highway and the casinos

the feee breakfast was lacking but the coffee was good!

adequate parking and easy access into building and elevator with

an immaculately clean hotel, new, fresh, modern and comfortable with great amenities including pool, gym and

breakfast was fine but not exceptional.

great breakfast, warm pool, very comfortable beds. would recommend!

pool and workout areas above average for price range

perfect location, breakfast buffet was fabulous, staff was wonderful!