we had reserved 2 king suites with jacuzzis&spa bath

drain plug was tricky on spa tub!!

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

the spa bath had hairs and a ring on it

the spa tub was nice and for the price of the room we were happy with it.

small pool towels, low pressure on spa jets

good room service and quietness

the pool area was nice had plenty of room for kids to enjoy themselves and adults toi

did not have black out curtains, only a sheer window covering so the parking lot lights shined in all night

since smoking is allowed in the hotel, you could smell it lingering in the halls

blinds let in the parking lot lights at night and the morning sun super early

very clean. nice breakfast. quiet. nice price. nice location.

decent restaurant with bar onsite where we had dinner and breakfast

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

lots of free parking, the breakfast was really good

wifi very good

the kitchen and living area were a great addition

no indoor pool

price was great it was clean and staff was great,great breakfast

food and pet fee cost per day

we enjoyed the pool

motel has a stand of trees across the parking lot which was nice to look out at

swimming pool was foggy

breakfast was good and there was a pretty decent breakfast selection.

breakfast great coffee !!!!cinnamon buns.

spa tub was great.

it was beautiful, staff was wonderful. loved viewing the other rooms and enjoying the spa tub!

there was free insight parking and the staff were welcoming and very friendly and helpful

the breakfast was very good and rich

they opened up the bar for us when we got in late one night

there was a continental breakfast. not many choices. muffins were fresh.

coffee was good, but the rest of the breakfast leaved a little to be desired

breakfast was fine.

i loved the pool table and the jenga set up

we were at the end of breakfast, so a little sparse.

bathroom counter space too restricted and mirror too high. wasn't able to access wifi.

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

loved the shuttle and the warm cookies and comfy

friendly staff. clean. quiet. comfortable beds. shuttle.

the gym equipment was broken and the overall building felt very dated

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

the cafe breakfast was great and so was the bar and speakeasy

both restaurants plus room service were top notch

the bar and restaurant staff were not stellar

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

comfortable bed. proximity to cleveland clinic. shuttle service.

very close to hospital and shuttle is convenient

gym could also a few more pieces of equipment (bench press,

some hairs from prior guest in the shower, thin walls, slow wifi.

to the clinic facilities, ease to access to everything, wifi connection

upon entering room, glass enclosed spa tub and shower on left

specifically booked this hotel for the spa bathtub

this was a suite - if we had stayed with other people in the room or even just kids, we’d still be showering

plus we was able to get early check in and late check out so that’s a major plus

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

the bed was very comfortable. the poor and spa were clean and well maintained.

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

pool and spa were used, as was the gym

hotel that keeps impeccablely clean rooms, great housekeepers, lovely restaurant, and the pool area is nice as

the staff made it right by offering to move to a different room, but we declined and then offered breakfast in

rooms are small, but what they lack in space they make up for with class and character

great valet service and bar and food was amazing as well

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

didn t enjoy the room service option

no gym, empty downtown, not the hotels fault, though it felt soulless

there s also a wonderful spa and a couple great restaurants in there as well

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

breakfast prices. we have 3 kids, a family of 5.

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade

also they have now added a spa - great reason to come back

spa as

i made the reservation the women told me that the spa was same day reservations

room service and valet parking

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

the bed was great nice tv room service was great

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

in room breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

great location in the flats. very clean, modern room. loved the bliss spa products in room

bar area would be great for a breakfast buffet in the morning

room service took to long.

the gym closed at 5 pm on a sunday which was a bummer

the free wifi was difficult to get on

bugs and cleanliness. carpet was very dirty and the bathroom tub/spa had mold

the kitchen was big and well appointed

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and

the common rooms and kitchen were perfectly stocked and made for a cozy stay

parking was free and the breakfasts were first class

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

the breakfast was so good and consistent

pool had such a strong odor of chlorine and is fairly small.

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

pool was down. i had two small kids and that sucked

much and clean it was and how you all were packed there was still parking for all the guests amazing i will

it s included in the stay not just that you have breakfast specify what is required like paid wifi for example

my kids slept on the floor

wish the treadmills in the gym were updated

kids running up and down the hallway all night