pool and spa was under maintenance. but i didn t think it would be open after the pandemic

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

the staff were incredibly helpful and friendly. the pool was great for the kids.

luckily the breakfast buffet opened by six a m with nice fresh coffee

good breakfast with lots of choices and friendly staff

much and clean it was and how you all were packed there was still parking for all the guests amazing i will

nice premises, big parking lot

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

loved the pool for the kids and staff was awesome. the club was the best!

very clean & plenty of parking.

breakfast on the go was great, kitchenette was wonderful, staff was great

parking around back and having to walk in the cold rain to the front is not very fun

is excellent everything in walking distance and right off highway close to everything, pet friendly, awesome,

parking was a bit tight, but overall, no.

the breakfast was only oatmeal

bugs and cleanliness. carpet was very dirty and the bathroom tub/spa had mold

is no breakfast, just a communal kitchen

wifi password didn't work

they had a private parking lot that is gated late at night

the private parking lot was gated and locked overnight, so i didn't have to worry about my car at all

the bed was great nice tv room service was great

originally added extra items to my room service tab

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

in room breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

upon entering room, glass enclosed spa tub and shower on left

specifically booked this hotel for the spa bathtub

not a place for families with kids

this was a suite - if we had stayed with other people in the room or even just kids, we d still be showering

would have liked longer breakfast hours for the weekend

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

pool and spa were used, as was the gym

the bed was very comfortable. the poor and spa were clean and well maintained.

clean, great location and early check in and late checkout.

lightning in room in section where kids stayed was very poor. onlyhad a floor lamp

access to cleveland clinic and ease of obtaining shuttle service as needed

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

electronics, tv and wifi could be better. dated

rooms are small, but what they lack in space they make up for with class and character

the staff is great and also love the bar and food

loved the extra touches with the purity coffee in the room the gym was also nice

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

didn t enjoy the room service option

loved the shuttle and the warm cookies and comfy

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

to order room service for breakfast 2 days and there were problems both days

got accused 3 times and profiled for smoking in the hotel room

we we re able to get early check in and late check out which was a huge help and the staff is polite and

and my daughter loves the pool

spacious and beautiful hotel, convenient restaurant, pool, gym, cleanly rooms, friendly workers

shuttle to cleveland clinic.

also, there is a pool but it is tiny and shallow which would be better for little kids rather than older ones

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

there s also a wonderful spa and a couple great restaurants in there as well

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

we enjoyed our stay very much: we were particularly amazed by the size of the room and the gym

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms,

i made the reservation the women told me that the spa was same day reservations

spa as

also they have now added a spa - great reason to come back

the gym was amazing!!!!

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

great location in the flats. very clean, modern room. loved the bliss spa products in room

no room service!

bar area would be great for a breakfast buffet in the morning

amazing gym, bar and breakfast!

the location and the room service was great.

we also booked a spa room for the extra price and unfortunately you cant have the jets on and light off at the

for a spa room that didnt exist

i did however wipe down the surfaces and the spa tub due to my personal preference

we had a spa tub in the room

parking was good

room 'spa kit' was wonderful

pool and spa were closed

think the only thing i didn't like was the fact that the you guys didn't offer any kind of free breakfast, even

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

no laundry bag in closet

specifically picked this hotel because of the spa

price was reduced due to covid restrictions, but it should be for not having any access to pool, spa or breakfast

adequate parking and easy access into building and elevator with

the breakfast was small!

beautiful. loved the decor, lit fireplace, dining room, pool, comfortable and clean bed!