it was beautiful, staff was wonderful. loved viewing the other rooms and enjoying the spa tub!

spa tub was great.

simply lovely, with ample parking, always clean, good food and drink a delight close

there is a small bar for an after dinner drink and plenty of restaurant recommendations to try

only drawback was that breakfast was served in a dark basement that felt a bit dungeon-like, which didn't match

how the he'll is it ok to use their gym with people sweating all aver and not a pool

to the lobby was blocked due to parking lot repavement

breakfast great coffee !!!!cinnamon buns.

pool and workout areas above average for price range

pick just 1, but it was very quiet, clean, great area, pool was a plus even though it was kind of cold (winter

we had reserved 2 king suites with jacuzzis&spa bath

drain plug was tricky on spa tub!!

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

the spa bath had hairs and a ring on it

small pool towels, low pressure on spa jets

no wifi

all hotel phones should always be working funct ional(no continue excuse about wifi)

pool closed at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim

throughout hotel pool hours were limiting and area was always a swarming madhouse of unsupervised kids

there were only two handicap parking spaces near the front and side entrances

and gym not open which i understand, but the if some of the amenities aren't available then that should

also nice to have a restaurant and bar inside the hotel with space to spend time with other guests in your

decent restaurant with bar onsite where we had dinner and breakfast

bed was incredibly hard and the parking lot was not plowed in a timely manner

the spa tub was nice but only one person

the only thing that would have been easier was that we filled out the spa consent form online but they did not

i loved having breakfast delived to my room! it was great having a spa available!

amazing lake front view, spa and restaurant on site are fantastic, excellent accommodations!

the spa was fabulous

kitchen floor around refrigerator was dirty

the couch had pet fur or it was shedding. the sheets had stains on it

breakfast had fresh fruit, which was a treat. having a stocked kitchen was a real benefit.

the kitchen and living area were a great addition

the gym and laundry were helpful to have onsite

there was a continental breakfast. not many choices. muffins were fresh.

and the parking was tight

room service unless requested

breakfast was fine.

breakfast was only adequate

bar and grill staff are very friendly, and we overall enjoyed the room and stay

to cleveland clinic but hotel shuttle or walking

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant

the bar and grill has good food and a nice atmosphere

in bar was not the best buy ok if you could not venture out

both restaurants plus room service were top notch

the bar and restaurant staff were not stellar

breakfast could have been having slightly more variation

the dining area and breakfast and lunch area were lovely.

room service was quick and delicious

gym could also a few more pieces of equipment (bench press,

pool was not cleaned (we found long hair ) as often as it needed to be

sauna needs to hav tint on window bcuz lil kids be in there swimming,

exercise room and pool great, clean, and available

pool very small for size of hotel.

upon entering room, glass enclosed spa tub and shower on left

specifically booked this hotel for the spa bathtub

shuttle to cleveland clinic in a timely manner for appointments

room and breakfast

i asked about the hotel shuttle, the response was 'it goes to the hospital'

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

the bed was very comfortable. the poor and spa were clean and well maintained.

pool and spa were used, as was the gym

why don't you let older people have pool & whirlpool / jacuzzi time to themselves without the kids like maybe

lots of activity; holiday lights, pop up bar at jack casino, dinner at mabel s, cavs game

rooms are small, but what they lack in space they make up for with class and character

didn t enjoy the room service option

great valet service and bar and food was amazing as well

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

loved the extra touches with the purity coffee in the room the gym was also nice

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

there s also a wonderful spa and a couple great restaurants in there as well

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms,

was perfect for all the local restaurants and bars

i made the reservation the women told me that the spa was same day reservations

spa as

also they have now added a spa - great reason to come back

room service and valet parking

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

the bed was great nice tv room service was great

originally added extra items to my room service tab

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

great location in the flats. very clean, modern room. loved the bliss spa products in room

from the front counter to the gym

no beverages in room room service starts at 11 am so you have to walk downstairs

felt as if the kids were running the store

great to be able to travel with a pet

bugs and cleanliness. carpet was very dirty and the bathroom tub/spa had mold

is no breakfast, just a communal kitchen

also had a well stocked kitchen to share and lovely living and dining areas to relax in

the shared lounges and kitchen were clean and well stocked with flatware and cups and cooking utensils

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and