quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping amenities

old school italian restaurant on the first floor--- decent food & friendly bar staff

lots of free parking, the breakfast was really good

breakfast is simple but delicious, and staffs are very helpful

free use of laundry facilities

they gave me fresh towels good room service.

no room service, asked for extra towles and blankets never reciveved them

room service isn t the best

good room service and quietness

long check-in time room service short staffed

yes it's was no breakfast in the morning

pool wasn't open but that's due to the times i'm sure.

kinda close to the public pool area

starbucks, swimmimg pool, fitness equipment, and the light and space of the room.

they didn't have a free continental breakfast

there was no room service

major complaint was that we did not get room service the entire time that we were there

no room service which was part of the reason we stayed there

not as many amenities , no room service

room service was a bit suspect. took three tries to get our order and it still was not correct.

location was perfect, service was good, bed was comfortable, very clean surroundings loved the kitchen

there's a pool and gym.

the bed was comfortable. the gym and pool were excellent.

the kitchen had dishes and a dishwasher

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the accommodating staff and room service options.

ilet and tub) and i did not get room

there is no room service. booking info needs to be updated.

desk staff an smell of room stuff was broke an called for room service they told me come to front desk for extra things 3

had to re-clean my room, specifically the bathroom

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags, limited bath supplies, very noisy

clean. bar maid was so kind. food was good

free parking and staff was great

lots of easy free parking with wide spaces

very clean and convenient! great breakfast. staff was very friendly.

the pool and restaurant at the hotel were closed for renovations at the time we were there.

comfortable beds, clean room, quiet, breakfast, friendly staff

there is a nicely maintained pool in facility as well as a bar, and exercise room

how i couldnt't close the curtains in the room and the light was shinning in the room from the parking lot, they had a shear and the curtain wouldn't pull all the way across the windows, need a

great staff and room service

as with many accommodations nowadays, no daily room service

we did call room service and the front desk for extra towels and they never brought them.

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

from the hotel desk clerks to the fabulous guy bar tending and the maids - all very nice

great restaurant inside the hotel. great service and room service.

room service was great

the pool is not heated

the pool was in the front of the building and not in the back

the bar was cozy

if you use room service it's a 22% gratuity charge and also 2

we also did room service for

to order room service for breakfast 2 days and there were problems both days

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

good i had room service

room service was quick and delicious

room service was exceptional and the bathrooms are huge and nice.

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

room service was amazing and prompt!

room was very good and room service was excellent

parking, the room service menu, and lack of amenities

our room service dinner was excellent

it's difficult to get room service to answer their phone.

i would be nice if the reinstated room service

used room service fir dinner. 40 minute air but the pizza was delicious.

room service

room service was great and most of the staff were friendly

room service came within minutes of me call for assistance

staff greeting us and the staff at breakfast was incredible

the pool was perfect for kids

no bathtub in our room and the pool was not very clean and was small.

the shower was huge and i loved the little kitchen the room came with

clean and comfortable rooms and one of the best breakfast that i've had at a hotel

no room service no room clean daily

carved me double, and room service left cleaning chemicals in room when i have a child, took towels and didn t replace

we were also not informed ahead of time that room service does not clean unless you stay for 7+ business days

room service was not offered because the hotel was sold out and i didn't pay for that because of

responsive room service and towel

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

super nice staff. clean facilities. breakfast. good location. comfortable beds.

the parking lot and surrounding property was littered

almost missed the breakfast on the second day

parking lot full of broken glass

the rooms, the restaurant, room service. the cost

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

only complaint would be room service came in togo containers

staff from the front desk, to room service to maid service

room service food had a good menu but the actual quality of the food was only okay.

called for room service never received items, wasn t charged

of breakfast service, neither in-person or through room service

plenty of towels on daily room service but no wash clothes.

what we didn't like was the closing of the urban steakhouse and non-access to room service

no room service

was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

clean good breakfast

good breakfast

morning breakfast were sufficient

staff was super friendly, the room was spotless and even the free buffet style breakfast was great

room service food wasn't that good after 11pm

room service was fast!

this hotel is offering daily room service for making beds and linens- thank you

also the breakfast room service was delicious

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

room service was an extra $5 to bring food to the room

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

room service and valet parking

room service was great except the pasta of the day

free and easy parking, delicious room service, great staff

room service. pillows

room service was slow- quoted 30 minutes, received food over an hour later

wish they offered room service

room service took to long.

room service took an hour and a half

needed more room service options.

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

no room service!

no room service or breakfast was provided

i didn t like that you couldn t get room service all day

check-in in there were dirty room service trays on the floor in the hallway, including one in front of our room

food, room service

in room service

the breakfast was wonderful, drinks at the bar where wonderful, prepared by mary , who was a one woman show

breakfast was pretty basic standard, expected more from suck a unique place

) and that a) distracts the staff and b) creates noise, parking issues, etc

great wifi

only drawback was that breakfast was served in a dark basement that felt a bit dungeon-like, which didn't match the warmth

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can walk next

eyes burning and some kids in out group broke out in rashes

water in the pool was very cold

the bacon at breakfast was like leather.

the room is clean and the room service is very proactive

very clean. comfortable bed. nice shower. friendly, helpful staff. nice breakfast choices.

sausage gravy for breakfast

wifi did not work most of the stay

it didn t have a indoor pool

also loved the room

i was told by desk when i checked out that they do not do room service for an overnight stay

the bedding wasn t in our room for the couch bed so we had to wait an hour for room service to bring it to us

room service wasn't available at the time

i wish there was room service. i could hear the door slamming to the stairs.

room service, leaky tub, stained carpets, dog food in the scratchy elevator, broken ice machines,

but we always got whatever we asked for cleaning wise and room service wise

the room service quickly replaced my towels when the old ones were dirty

were unable to utilize the room service as your website indicated that payment could be made in cash upon arrival

also, the restaurant on site didn t answer the room service

it was a peaceful experience overall, and extremely convenient to have the spa and restaurant all inside one location

i loved our room, loved the spa robes and the technicians at the spa were very professional and friendly

easy reservations for spa services

the spa and the experience was pretty great

there are several driveways and the hotel entrance is behind the parking lot and not clearly apparent

location; friendly staff, especially evening front desk manager, and bar/restaurant and room service

we hit the pool after checking into our room and it was relaxing and a comfortable temperature

only con was that my teens wanted to use the pool but too many little ones in there

the parking was a bit difficult and confusing.

for visiting hiram college; hotel has a bar & restaurant