how early the spa close

the spa and the experience was pretty great

easy reservations for spa services

steps up and down to the rooms and spa services .

there are several driveways and the hotel entrance is behind the parking lot and not clearly apparent

location; friendly staff, especially evening front desk manager, and bar/restaurant and room service

the pool area is amazing and so is the backyard

for overnight was excellent, staff was realy friendly on reception and bar too

for visiting hiram college; hotel has a bar & restaurant

ry important

guests entering and exiting their rooms all night and car doors opening and closing from the parking lot outside my window

very helpful staff. the rooms are clean, the breakfast was tasty.

parking only on one side of the building making for a long walk with luggage to my room

while not a scenic spot, managed to have pleasing landscaping and enough trees surrounding the parking area to screen the neighboring buildings and streets

a great variety of food was offered at breakfast and the staff were very accommodating

bedbugs in bed. no room service - bed was not made and bathroom was not cleaned.

plus they did offer room service but i didn't take advantage of that

was no room service and ran out of towels

would have stayed and enjoyed the pool longer but water was a bit to cold for me.

the pool was clean and so was the rooms

clean and comfortable rooms and one of the best breakfast that i've had at a hotel

the waste can under the kitchen sink wasn t emptied & overflowing with the last guests garbage

loved the shower and kitchen

the kitchen was very useful

breakfast was upscale

almost missed the breakfast on the second day

parking lot full of broken glass

the towels were dirty, the wifi sucks, their parking lot has pieces of glass

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

the parking lot and surrounding property was littered

room service menu and kitchen didn't seem to be in s

no snack shop or room service.

room service menu is sparse no beverage list

room service available as well

great room service this time.

very happy with the room. enough space and everything i needed in the kitchen. would stay again.

cleaners had missed some areas in the kitchen area

wasn t as clean as i would have hoped. could not use pool as was freezing.

also the kitchen area was nice

large fridge and mini kitchen are so nice

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

lots of easy free parking with wide spaces

have had a larger pool area and it could have been slightly cleaner

not enough staff to take care of customers especially in the restaurant and bar areas.

clean, quiet, lots of parking, comfortable,cand good coffee.

never any room service for the entire 5 nite stay

can't get room service cleaning when you're staying multiple days

the accommodating staff and room service options.

was food for room service left outside the doors for hours at a time

had to re-clean my room, specifically the bathroom

workers allowed the little kids staying at the property to run wild

kitchen, nice room, good bed, nice breakfast.

easy access to the interstate, great breakfast! superb staff.

location was perfect, service was good, bed was comfortable, very clean surroundings loved the kitchen

coffee the breakfast rooms were great and staff very nice easy check in

no room service which was part of the reason we stayed there

major complaint was that we did not get room service the entire time that we were there

there was no room service

not as many amenities , no room service

the room service the room itself was amazing

would have loved to have room service but it wasn t available so i had to leave my room to get my meal for the evening

you show in your listings that you have room service, but you don t have it and haven t for quite awhile

we ordered room service which worked well for our family which included two dogs

we ordered room service and the staff was super friendly and the food was amazing!

room service took about an hour, and it cost $16 for a brownie with ice-cream

t your usual hotel breakfast buffet), lots of selection of many hot items: eggs

wanted breakfast to last a about 30 minutes longer.

also nice to have a restaurant and bar inside the hotel with space to spend time with other guests in your party

nice gym and 4 hbo

location, courteous and professional staff as well as the free full breakfast.

breakfast left a lot to be desired

breakfast was expensive for what was offered

breakfast much overpriced!

the breakfast was lovely, fresh fruit cut into bite size pieces, egg, granola, pastries

no meal service on sunday evening but breakfast on monday morning was good

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

if you use room service it's a 22% gratuity charge and also 2

to order room service for breakfast 2 days and there were problems both days

we also did room service for

from front desk to dinning to room service and housekeeping, i always feel at home when i stay

only thing that was disappointing was that they didn't serve lunch either in the dining area or room service on the weekends

is practically no house keeping, no drinking water, no room service/cleaning, not even after reminders

50 to order room service then you still feel that you have to tip

vending machine on floor took my money but did not dispense drink. pool did not look clean!!!

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

room service was quick and delicious

both restaurants plus room service were top notch

excellent location, amenities, room service and staff was very helpful!

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

as with many accommodations nowadays, no daily room service

we did call room service and the front desk for extra towels and they never brought them.

great staff and room service

it had a very good breakfast buffet and the wine bar was excellent

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

room was very good and room service was excellent

parking, the room service menu, and lack of amenities

it's difficult to get room service to answer their phone.

room service was great and most of the staff were friendly

we weren t informed of the $50 copay for valet and room service before staying

we ordered room service the food was delicious ordered the half chicken, cesar salad, crispy pickles and humus

no room service

i would be nice if the reinstated room service

pool area was nice for kids.

the pool and hot tub were closed

pool was closed that's the only reason we booked there cause we thought was open

the gym had nice

hotel still had jacuzzi, inside pool, patio, bar, and breakfast advertised and was mostly why we decided to stay

no room service available due to shortage of staff.

the menu for room service was not

also - no room service/cleaning

there was no room service

they didn't provide room service at all

no room service no room clean daily

they had room service, although only until 10 i

website stated the hotel offered room service - which i had planned to use fathers day morning, but this location does not do room

responsive room service and towel

the restaurant is closed, so are all the amenities. no room service because of covid

room service food had a good menu but the actual quality of the food was only okay.

towels were worn. no room service done yet when we got back sunday afternoon.

the rooms, the restaurant, room service. the cost

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

staff from the front desk, to room service to maid service

they also have convenient eating options located inside of the hotel available for dine in or room service

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

room service food wasn't that good after 11pm

also the breakfast room service was delicious

room service was quick and delicious