the pool was closed which was a huge let down

convenient location - breakfast was good - variety of options

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

there were only a total of three cars in this motel's parking lot

more variety in breakfast.

i was accommodated with early and late check out

breakfast didn

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

good location for us. great parking. fast elevators. nice staff.

the water in swimming pool was not clean

swimming pool, hit tub too small

during pandemic, breakfast every morning, housekeeping everyday

fast wifi, great breakfast, friendly staff, clean room, nice swimming pool and hot tub.

the swimming pool and included breakfast was very convenient for my family

actually had breakfast... clean, good pool

there are several driveways and the hotel entrance is behind the parking lot and not clearly apparent

we also booked spa treatments and they were fabulous

steps up and down to the rooms and spa services .

the spa and the experience was pretty great

our spa experiences, our meals at the cabin, and our accommodations at the resort were all amazing

location; friendly staff, especially evening front desk manager, and bar/restaurant and room service

restaurant and bar are convenient!

parking lot should really have been paved before busy tourist season

on the first floor, there is a bar that serves great food

there was a bar which we did not get a chance to experience they were only open tues 4pm to 9pm thru sat and we

very helpful staff. the rooms are clean, the breakfast was tasty.

breakfast room and breakfast toast is were exceptional

guests entering and exiting their rooms all night and car doors opening and closing from the parking lot outside my window

breakfast lot of selections

a great variety of food was offered at breakfast and the staff were very accommodating

room service delivered food and a bottle of beer was delivered with meal

room service ate our donuts while we were out but left the trash

the room service was not as good as i thought it was going to be

but we always got whatever we asked for cleaning wise and room service wise

a face mask and practicing proper covid mitigation tactics through out the hotel, maintenance, room service, front desk no where

i wish there was room service. i could hear the door slamming to the stairs.

no room service.

room service came knocking loudly at 9:30 am and opened my door before i had the chance to make it

room service wasn't available at the time

i was told by desk when i checked out that they do not do room service for an overnight stay

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags, limited bath supplies, very noisy

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

had to leave before breakfast, but the bar service saturday was great

the fact the pool could be warmer haha

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can walk next door to eat at a

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can walk next

the bacon at breakfast was like leather.

screaming in hallways , kids running around , people getting ice from ice

kids loved the trundle bed

food, room service

room service took there time bringing extra towels

i didn t like that you couldn t get room service all day

check-in in there were dirty room service trays on the floor in the hallway, including one in front of our room

no room service or breakfast was provided

no complaints whatsoever about staff! only complaint was the pool was a little cold.

very happy with the room. enough space and everything i needed in the kitchen. would stay again.

large fridge and mini kitchen are so nice

i was surprised that the room had a kitchen sink, full sized fridge, microwave, coffee machine, and dishes

wasn t as clean as i would have hoped. could not use pool as was freezing.

plus they did offer room service but i didn't take advantage of that

was no room service and ran out of towels

bedbugs in bed. no room service - bed was not made and bathroom was not cleaned.

there s also a laundry room available, a refrigerator in the rooms, and fresh coffee provided in the lobby come

feel more bleach or stain lifter needs in laundry

the room is clean and the room service is very proactive

wifi was sketchy

wifi did not work most of the stay

the staff is friendly & helpful. the breakfast is exceptional!

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

the accommodating staff and room service options.

also housekeeping felt that it was ok to sit the dishes that my room service came in outside of my door and leave it there all weekend: for 200+ dollars a night i

desk staff an smell of room stuff was broke an called for room service they told me come to front desk for extra things 3

there is no room service. booking info needs to be updated.

was food for room service left outside the doors for hours at a time

gym with free weights, possibility to wash clothes, fairly versatile breakfast, very handy shop

free washers and dryers are available 24 hours in the gym

some of the rooms should have tubs for the little ones like kids and not a shower at their age

often kids do not read the warning

the spacious room, the amenities, the breakfast, the gym, and the friendly stay.

the room service the room itself was amazing

major complaint was that we did not get room service the entire time that we were there

not as many amenities , no room service

there was no room service

no room service which was part of the reason we stayed there

didn t like the fact that we did not get room service on the second day of our stay

we ordered room service and the staff was super friendly and the food was amazing!

room service took about an hour, and it cost $16 for a brownie with ice-cream

you show in your listings that you have room service, but you don t have it and haven t for quite awhile

room service orders were wrong and delivered in takeout

great room service this time.

room service menu is sparse no beverage list

room service menu and kitchen didn't seem to be in s

no snack shop or room service.

room service available as well

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

to order room service for breakfast 2 days and there were problems both days

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

if you use room service it's a 22% gratuity charge and also 2

we also did room service for

pool was out. unforeseen circumstances but a big disappointment

bar and bistro were closed

pool area was nice for kids.

why is the pool closed?

pool area was nice for kids.

good i had room service

room service was exceptional and the bathrooms are huge and nice.

room service was quick and delicious

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

both restaurants plus room service were top notch

parking, the room service menu, and lack of amenities

our room service dinner was excellent

room service was amazing and prompt!

room was very good and room service was excellent

it's difficult to get room service to answer their phone.

we weren t informed of the $50 copay for valet and room service before staying

used room service fir dinner. 40 minute air but the pizza was delicious.

room service was great and most of the staff were friendly

we ordered room service the food was delicious ordered the half chicken, cesar salad, crispy pickles and humus

room service came within minutes of me call for assistance

as with many accommodations nowadays, no daily room service

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

great staff and room service

we did call room service and the front desk for extra towels and they never brought them.

the bar was closed

no room service in the evening or mid-day.

also - no room service/cleaning

we also tried to order room service only to find out they only served breakfast during the week, which isn t noted

no one picks up, same with house keeping and room service

there was no room service