the restaurant is closed, so are all the amenities. no room service because of covid

website stated the hotel offered room service - which i had planned to use fathers day morning, but this location does not do room

no room service no room clean daily

carved me double, and room service left cleaning chemicals in room when i have a child, took towels and didn t replace

we were also not informed ahead of time that room service does not clean unless you stay for 7+ business days

only complaint would be room service came in togo containers

staff from the front desk, to room service to maid service

the rooms, the restaurant, room service. the cost

towels were worn. no room service done yet when we got back sunday afternoon.

room service food had a good menu but the actual quality of the food was only okay.

we ordered room service from the 1890 restaurant at the hotel

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

they also have convenient eating options located inside of the hotel available for dine in or room service

room service was fast!

also the breakfast room service was delicious

no beverages in room room service starts at 11 am so you have to walk downstairs

room service took to long.

night room service was convenient but would have liked more menu choices

needed more room service options.

room service took an hour and a half

room service was ok but could have been better

room service was an extra $5 to bring food to the room

did not like the behavior of the room service employee, and there are not many facilities services, as well as the cleanliness of

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

the room service menu could be a little more robust.

room service was good. beds were great. shower was great! view was excellent!

room service was slow- quoted 30 minutes, received food over an hour later

room service was excellent

room service is a must if you stay the breakfast was delicious

the food was not good. more of a selection needed at the restaurant and room service

what we didn't like was the closing of the urban steakhouse and non-access to room service

a less formal meal but none was offered in restaurant, only when we got to room did we see the room service menu which has better

no room service

of breakfast service, neither in-person or through room service

service express room service timely and good food

the room is clean and the room service is very proactive

the wifi worked very well for my laptop but not on my iphone - not sure why

wifi was sketchy

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

the staff is friendly & helpful. the breakfast is exceptional!

food, room service

room service took there time bringing extra towels

i didn t like that you couldn t get room service all day

check-in in there were dirty room service trays on the floor in the hallway, including one in front of our room

no room service or breakfast was provided

pool was down. i had two small kids and that sucked

eyes burning and some kids in out group broke out in rashes

kids loved the trundle bed

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

i wish there was room service. i could hear the door slamming to the stairs.

room service came knocking loudly at 9:30 am and opened my door before i had the chance to make it

no room service.

the bedding wasn t in our room for the couch bed so we had to wait an hour for room service to bring it to us

also loved the room

the room service quickly replaced my towels when the old ones were dirty

also, the restaurant on site didn t answer the room service

the room service was not as good as i thought it was going to be

but we always got whatever we asked for cleaning wise and room service wise

room service, leaky tub, stained carpets, dog food in the scratchy elevator, broken ice machines,

room service was great and most of the staff were friendly

we weren t informed of the $50 copay for valet and room service before staying

room service

room service came within minutes of me call for assistance

used room service fir dinner. 40 minute air but the pizza was delicious.

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

room was very good and room service was excellent

room service was great when we arrived late at night and the room was set up great for my wife's

it's difficult to get room service to answer their phone.

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

room service was quick and delicious

the room service was really good

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

to order room service for breakfast 2 days and there were problems both days

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

we also did room service for

if you use room service it's a 22% gratuity charge and also 2

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

wasn't very clean (used cup under the bed; toilet seat had flaws; towels had some stains) -room service didn't refresh the room (-) no room service (-) check out is at noon but be prepared for room service to knock and open your door at 9am asking if you checked out (-)room service daily, not serviced any of the 3 days (-)minutes later, someone opened the room door and made his way into the room, turned out to be the room service manager who was checking on the room (+) no room service to clean or provide new towels (-)room was next to noisy people. no room service. no hair dryer. (-)room service never cleaned my room or even knocked on my door (-) it also said there was room service which was false (-)lukewarm water to shower, cloudy pool, restaurant & room service not available ( overnight on holiday monday )br door won't open once closed

the location and the fact that it had a fitness room

hotel with large hallways, comfortable rooms, nice pool, spa and gym

travel a lot for work and the one thing i need its a 24 hours shuttle since sometimes i land late in the city due to delayes in my flights and they only offer

pool not working

as with many accommodations nowadays, no daily room service

we did call room service and the front desk for extra towels and they never brought them.

great staff and room service

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

didn t eat any breakfast no room service for the two night they didn t even clean the room or change the sheets or the towels

ample parking was available

hard to find a parking spot.

pool was inside only, but that is not a deal breaker.

convenient location. great parking.

never got around to breakfast.

the breakfast was okay. there were not all of the traditional selections usually offered.

hotel was quite nice, good parking and close access to roads/freeways/airport etc

parking was limited

i love the breakfast and i love the location and the room

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

nice pool

pool was not as warm as it should be for a advertised heated pool

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags, limited bath supplies, very noisy

the hotel restaurant was open and the gym

kitchen, nice room, good bed, nice breakfast.

pool was being worked on, so it was closed. but it wasn t a deal breaker.

some of the rooms should have tubs for the little ones like kids and not a shower at their age

location was perfect, service was good, bed was comfortable, very clean surroundings loved the kitchen

i went to the desk for some laundry detergent and was told it s two dollars

major complaint was that we did not get room service the entire time that we were there

not as many amenities , no room service

there was no room service

room service was a bit suspect. took three tries to get our order and it still was not correct.

no room service which was part of the reason we stayed there

the room service was inconsistent

ilet and tub) and i did not get room

from the front desk the the made and room service it is and also the kitchen area and everyone that worked in it and it was the greatest

was food for room service left outside the doors for hours at a time

also housekeeping felt that it was ok to sit the dishes that my room service came in outside of my door and leave it there all weekend: for 200+ dollars a night i

hotel shuttle

airport shuttle

good shuttle service

the pool and hot tub

thing was the pool area could use a slight make over

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

almost missed the breakfast on the second day

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

the pool was closed which was a huge let down

nager ended up giving me one

the room service was good too, fast, hot and home made

room service came every 3 days, spacious rooms with balconies.

wasn't working and they didn't have a sign hallways were hot and elevator smelled horrible and no room service and safe in room didn't work

outside of our room when we arrived, there was a room service tray of partially eaten food on the floor in the hall--the tray and its disagreeably

information we received said the hotel had room service