we decided to have room service

loved the room. very comfortable and quiet. very nice bathroom. efficient room service.

we ordered room service for dinner, it took quite a while but the food was delicious

room service took a long time as it was coordinated somehow with the dinner time at the restaurant

the room service pizza we ordered was 35 and it wasn't even the pizza toppings we ordered

suite was a good size, with a spacious bathroom, a comfortable double bed, and a sofa bed for the kids

travelled with 4 kids and a dog

gym is good, room is good, location feels good, and the food at the restaurant was lovely

suite was a good size, with a spacious bathroom, a comfortable double bed, and a sofa bed for the kids

best of all - dogs allowed in the bar and dining room big secure parking with easy access

parking is available near the hotel and there is a kitchen/bar downstairs

friendly staff, wifi, interior of public zones

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

location was great. lovely room service food.

room service evening meal choice very limited and not very appealing

hoice from the scan code which did not work properly and was full of advertisements

room service menu was very limited

because dogs are not allowed in the public areas, our only option for food would have been room service

attractive and stylish rooms and a friendly welcome from the host and bar staff

bar staff seemed detached and impersonal - not a big problem but makes a difference when you are a

the room was immediately above the bar and therefore very noisy

wanted a hotel with parking and easy access to the motorway and this ticked the boxes

restaurant on the website is only open lunchtimes - weekday evenings food is served in a scruffy bar area on plastic tables

the breakfast, beds, staff and the comfort

place in a good location, everything is immaculate & they provide a great breakfast

they seem to have put the prices up somewhat

the bar was located at the lower floor with good coffee and pintxos and visited throughout the day by

breakfast buffet a little sparse.

staff at the bar was very nice and also the pintxos + snacks & drinks were good

lack of water and breakfast only average

bedroom very hot, without ac basic breakfast

the spa were closed in the weekdays

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well maintained

continental style breakfast but you could order eggs

beautiful setting, excellent dining facility and food, wonderful breakfast, towels and linens are luxurious, bed is fabulous and comfortable, housekeeping is quick

the hotel offers a good continental-style breakfast and i ate two evening meals in the restaurant, both of which were excellent

view, interior design, staff, food, parking, warm welcome, honesty bar

a lovely start to the holiday, couldn't have been more welcoming - & there was an honesty bar which was lovely, nice to be somewhere that trusted their

there is no parking on site

parking outside property. this was the only negative point.

secure parking for our motorbikes and member of staff was excellent

parking was a challenge the first night as there was an event in town and all the parking lots were

no on site car parking

coziness, breakfast and quiet location. staff were very welcoming and nice.

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

breakfast was perfect and very tasty, served on the table with sweet and savoury options

service, cleanliness, breakfast could not be better

as others are reporting, the breakfast is a lovely touch

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

location, comfortable bed, good breakfast, convenient off road parking, very friendly and helpful

friendly, convenient access to bilbao ferry terminal, good kitchen facilities, very nice host

easy access from motorway. off street parking. good breakfast.

easy access from motorway. off street parking. good breakfast.

lovely kitchen to do your own cooking if you want to

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant attached

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

nice bar in the building and great restaurant around the corner

the main negative i will give the fact that room service took my cup, plate and cutlery

room service, one of our orders was a burger without vegetables and with goat cheese instead of

had room service which was excellent and good value

there wasn't room service either

room service only until 11pm, no ice machine for guests

had room service on the last night - the burger was great and the wine good

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

no room service menu in room, no coffee making facilities in room.

the bed was really comfy and the room service was tasty.

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

- and we also enjoyed the spa and the breakfast

one minus - the small bedrooms are not made for two adults

great vibe. roof terrace and bar were superb.

the pool, gym, and spa are amazing

quite expensive, and would like to have option for glass of wine in the room service not all full

room service available, brakfast very tasty and a restaurant within the same building

shame that nothing was open

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

guess because of covid) so couldn t eat in / get room service etc

staff was friendly and room service meant that my bed was cleaned very quickly.

beautiful breakfast

very good breakfast

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

location and great breakfast!

very clean room, friendly and helpful staff, nice room service

limited choice in restaurant although room service was good

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

the bed was a bit hard for me, also it could do with room service.

the room service and cleaners entered as they pleased without ever knocking.

but using room service menu is not allowed

room service after 2nd night they did not refill anything nether shower gel nor water

we however ordered room service which took close to an hour for fries

no one answers the ring for room service / house keeping

restaurant & room service & bar on the rooftop

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi wasn t working

to 120mbps)

also i tried to order room service and they only had 2 things available from the menu

room service wasn t great but that s a minor issue

there was no room service for food etc in the advertised time as the cook was sick

no room service until 8.30 pm

they seemed to be having a little bit of trouble with the room service

location, very clean, confort, fast room service

room service

size room, bed, room service

we could not reach room service or the front desk

we ordered a pizza through room service