pool closed to early and that sucks for us night owls who like to relax during late hours

they expended 150% to meet my needs including a free shuttle to the train, assistance with transportation confusion, and overall wonderful customer

wifi was slow unless you pay for upgrade

late check out, no room service, pool closes early

free parking

breakfast buffet was good

no room service but with covid-19, quite understood.

had been under the assumption there was a pool because of the pictures online but there was not

bent over backwards to extend a late check out

room service didn't clean our room, we called the front desk and the person was like well it got

was tasty, room was clean and comfortable, pool was heated, fitness center was huge, right next to chick fila

i would have loved more christmas decorations. inside and outside. bar wasn’t open

lot of trash in the parking lot, cans overflowing outside (chick fil-a next door), no change for laundry at desk, shuttle not running because no driver, exhaust fan in bathroom not working…not

,.pretty much everything. loved the gym there, great facilities, breakfast was nice too.

nice bar inside

in a good location hotel was clean had a kitchen in it so saved some money that way and did not have to eat

pool

away from the wall and you have to squeeze between kitchen counter & frig door to access it

breakfast was hot and very good everyday

comfortable beds, kitchen was nice .

they were able to book us in early which was nice but when i called the day before to ask about it i was met with a not so nice

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

laundry machines broken

asked for early check in and didn’t get it when i arrived

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities are wide open just right of the main entrance

friendly staff clean rooms nice pool.

the exercise room, pool, hot tub and bistro restaurant were excellent

early check in made it possible to get lots of rest after several nights of little to no sleep

love the rooms the pool very clean and staff is so wonderful

very clean, nice pool and spa, large room.

the gym was very tiny... and only had one elliptical

renovated spacious rooms. extremely clean and very good and plentiful breakfast.

kitchen was fully stocked and ice maker worked

the friendly service and a hot breakfast.

was friendly pool was open all day they had a free breakfast which was nice the room was spacious and my kids

not lots of tables for breakfast.

close to everything. clean. good breakfast.

breakfast

good breakfast as well

the breakfast was good. from 6 to 9 am. the staff was friendly.

nice room with kitchenette if you felt like cooking

kitchenette was very nice

would be great to have paper towels and a pot scrubber for the kitchen

some of the corridors and the laundry need refreshing, maybe more light or new carpet

they have a pool and excise facility and where you con do laundry it's got all the things a person needs when go on a trip is one place with everything

location ! the guy at the desk was great ! little kitchen was pretty neat . very close to boston

laundry machine ate money

house keeping thru my dirty laundry away cause i had it in a trash bag

convenient location. clean. decent. has a kitchenette with stove

we liked the kitchen and full size refrigerator setup in this housekeeping unit

she was able to get me early check-in and late check out, which was a big help

breakfast was awesome

plus it had a kitchen area so it was like renting a small efficiency apartment

great staff and location also the outlet in kitchen was

the breakfast was wonderful

also emailed to request a possible early check in as we were traveling long distance

gym and pool

it has a gym and a pool

kids

the pool was nice for the kids

used pool, gym, breakfasts

the coffee bar in the room is under stocked and the bottles of water in the room are overpriced.

easy to get to. the kids enjoyed the pool. the staff was nice.

there was even an omelette bar that was included

facilities and bar ambience, the room is very modern and impecable

there was a free shuttle running 6 days a week up to 4 miles

was traveling with my family (2 kids, 2 and 5 years old)

super-friendly staff excellent breakfast reliable shuttle

enjoyed the hotel accommodations and the breakfast. the kids loved the pool and hot tub

large rooms with fully equipped kitchen, excellent breakfast (omelets

full laundry

there wasn’t any real breakfast

i work so i don’t know what the breakfast is like. i get home after it’s done!

cleanlieness, staff, kitchen.

options for breakfast such eggs and bacon would be nice

having a kitchen and sitting area was a bonus

kitchenette

loved that it offered a laundry room with multiple washers and dryers

the kitchen was a life saver on the first night as we had driven for 16 hours to get there and couldn't

nice kitchen and free laundry facilities

pet fee of $100 was awful esp when we were there for less than 24 hrs

i liked the staff was very nice and the pool

parking is first come, first serve, breakfast area crowded, first floor entry cramped and

not enough parking

room includes couch, kitchen, fireplace, table and chairs plus desk with good office chair; plenty of closet space and

i love the fact it is a pet friendly hotel, and they don't have a pet fee like the other hotels

was great, other than the pool being closed down for maintenance

the pool and laundry could have been cleaner also no extra blankets

let us get a late check out due to needing to get some work done using the internet

i wish they had a laundry room and breakfast

the pool and hot tub were clean and the temperature was perfect for both

exquisite room, love the mini kitchen! the fitness room has free weights

had to go to front desk twice to ask for towels for pool area

the location, the modern construction, the structure of the room with kitchen included

helpful staff on front desk, excellent buffet breakfast selections, well equipt kitchen.

the pool was amazing

hotel is 5 minutes from our kids' house has free breakfast, free indoor parking and free wifi -- all worth good money in boston

room with living area extremely enjoyed it with my three kids the indoor pool was just a perfect breath everyday after the breakfast for the kids to have fun in the extreme

ramona was exceptional.,the kids loved her.

there is a small pool and gym which we did not use

wish the bar or pool was open but understand people are still in the covid mindframe

restaurant and pool was not open :(

room and pool was fantastic

the renovations meant no pool, gym or restaurant.

just the pool was out of service and the grille was closed for most of our stay.

location, kitchen, free laundry and dryer. breakfast also was very good.

it was early october and pool was already closed.

only half of the washers in their laundry room worked.

having a free laundry room in the hotel made things much easier

pool and grill super clean

silence, room, kitchen, bath, staff, free 24/7 tea/coffee, all facilities including gym and laundry

size of the room, free laundry, friendly staff, privacy, the bathroom products, and the curtains can make the room very

also a well equipped gym

additionally, there were nice kitchen appliances, great bathroom toiletries and towels, and a gym on the premises

friendly staff. hot beverage always available. free laundry, and exercise room.

spacious rooms, location, and breakfast.

great service, clean room, awesome breakfast

clean, bright, spacious. great breakfast options.

was perfect… the only thing was that i was hoping for more weight in the fitness room but not a big problem

the kids love the make your own waffles!

amazing breakfast

great gym i loved it!

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

gym n breakfast rooms were great

breakfast was very good

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

the location was great as we have family a suburb away. the breakfast was really good.

the facilities were complete and comfortable, such as the fitness area, the lounge, and the workspace with computers

breakfast was great, but most of all the room was really comfortable

i did not see any signs for directions to the gym

like very much that they provided a paperboy breakfast when our departure time did not allow us to be present for the regular breakfast

slow airport shuttle frequency

helped me with early check in when i asked and even signed me to a late check out without me asking due to my

would be nice if the shuttle bus could take you to the train station (obviously with a schedule), not only to the

really enjoyed our stay especially the kids because they have an indoor pool

really enjoyed our stay especially the kids because they have an indoor pool

the hotel was super clean except the pool being kind of cloudy

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

we really enjoyed the bar and pool

we didn't have room service, i had to ask for towels, coffee etc

the wifi set up was difficult. we had to go to the front desk for help

understand it s due to covid)

family room, kids beds in separate room from adults

also , had problem connecting to wifi , tried calling front desk several times between 9:00 and 9:30pm on our first night , no one

pet friendly with no pet fee

gym equipment mostly not working

no laundry bag

great breakfast! close to wonderful shopping and restaurants.

the gym was not clean or taken care of

breakfast was excellent

folks hanging downstairs at the bar and bartender very friendly

the breakfast bar was also exceptional

know it's hard to keep up with the cockroaches that we seen in the kitchen there was only a few but there was still in there and i didn't say anything but it was very

handy to have kitchenette

the lobby was pretty and they have a pool, gym, and laundry on the same level

joe on the bar was lovely and working extra hard as he was doubling up as the chef for the evening

that the pool wasn't open

and the pool was closed

swimming pool area is a bit small but still ok for the kids

i liked that the hotel had a free of charge laundry.

good gym, decent breakfast including waffles, comfortable beds and a good sized room, and a convenient

the shuttle service to the airport was very reliable

breakfast was fair

gym available if needed

the lounge bar would have been open earlier than 5 pm, we would have appreciated that

pool and gym

pool was small, limited dining options

my car the women on the end was kind of rude, and i originally booked this hotel because it had a pool but when we checked in the pool was out of service

have liked a book of info in room, telling hot to use the tv, pool, gym and bar hours, where to find ice, restaurants and take out too, close by

great breakfast, fantastic location. dinner on the porch with concert in the park was excellent

everything at dinner and breakfast was top shelf

the service for breakfast was a little slow. but the food was great.

the hotel bar and restaurant (great wine list

fabulous in every way: the staff, the breakfast, the room and the decor

spacious room, modern and clean hotel, free shuttle to the airport

the complimentary breakfast was perfect and had many options

good variety of breakfast

location inclusive breakfast dog friendly indoor pool gym.

king sized bed, large room with kitchen and breakfast, as well as shuttle.

the place isn't 4 star quality, just has the 4 star boxes checked: newspaper/check, small gym/check, in room coffee/check, bar/food/check

staff was friendly and free shuttle service made life easier

nice staff. the gym was nice too and convenient because of our room location.

rooms are old, they smell like stale cigarettes, and the gym is poorly equipped

central location and they have shuttles to the subway and to harvard square

airport shuttle nice restaurant downstairs lounge, very tranquil atmosphere highly recommend gym

excellent shuttle service to and from public transportation

there is a nice pool and a great gym with state of the art equipment included

shuttle is convenience. having microwave, food from hotel shop, laundry machine

the amenities to be awesome - the bar and restaurant was well staffed and really fun, loved the gym and little pool and my room was very cozy

very clean, great location, felt safe at all times, fantastic breakfast

it has 2 bedrooms, 2 baths, a kitchen, and a living room with trundle daybed

we loved the suite, especially the coffee / kitchen nook

breakfast was amazing

the coffee at breakfast could be improved

no room service, although the restaurant can

very comfortable beds and bar was open late.

shuttle from airport took a while and it was freezing cold.

didn t note any room service

reliable and frequent staff were friendly food was good conference room was fine for our course gym was small but had everything you need

gym was boring, like all other

good location good gym

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

nice gym

breakfast bar was great

nice rooms with refrigerator. big bathroom. nice gym

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min walk to the

great full breakfast, good privacy and thick walls

early shut down of breakfast. most places do that.

but wondered why when i asked at the desk then woman said there really isn’t anything for kids to do here

accommodated requests for early check in which really helped me on this trip

quesadilla from the bar was delicious and lobster/creamy pasta dinner was fabulous

it has a lovely onsite bar and restaurant and the rooms are comfortable if a little small

bartender and bar were fun way to end evening

very nice diversified continental breakfast. newly renovated rooms.

room, breakfast, parking and cleanliness

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

this hotel offered a free breakfast w/a variety of hot/cold options

the laundry machine and dryer in the basement was very convenient

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

the wifi in our room was nil and void until we complained then it was made easy.

have to agree every day to wifi whrn i examined the folio it says internet access instead of room charges which is frustrating

ud83dude05 also by mistake they charged my room service for water, which i did not use

i had a problem with wifi

bottle of water in the room upon arrival no room service no fitness