staff is excellent, like the daily breakfast.

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast is ok.

great gym i loved it!

breakfast was not great. missing bread and some other things.

very clean, comfortable room with a nice kitchenette. i would be happy to stay here again!

american-style, just about everything i could want was offered for breakfast

breakfast was nice and convenient. sofa bed was comfortable.

space, the bathroom, the location, the metro in front, the breakfast, mostly the egg and ham english muffin, the coffee

breakfast was great, but most of all the room was really comfortable

pool is small but really most people don’t come to the boston area to hang out in the hotel pool

really nice breakfast buffet, modern and clean decor, gym

the hotel was super clean except the pool being kind of cloudy

we really enjoyed the bar and pool

really enjoyed our stay especially the kids because they have an indoor pool

pet friendly with no pet fee

not enough breakfast variety

location ， shuttle bus to mgh and airport. thanks.

you can purchase laundry soap at the lobby

slightly run down, the gym had some broken equipment.

hotel is 5 minutes from our kids' house has free breakfast, free indoor parking and free wifi -- all worth good money in boston

and the place having a good hot optional option breakfast and had a pool and i believe also a gym

a lot of restaurants walking distance, nice neighborhood, free breakfast, free internet and free parking

very good food, especially for kids.

in the morning we were able to visit the gym and work out for a bit

the breakfast was ok

awesome gym. quiet rooms. clean. walkable to the commuter train, grocery store and restaurants.

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

i also used the gym and laundry services which were very convenient

close to a lot of stores not far at all from the casino the beds are very comfortable and everything is

the room was spacious and the breakfast

nice to have a bar with food open late in the evening

breakfast exceeded expectations check out market basket food store across the

breakfast was excellent

the breakfast bar was also exceptional

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min walk to the

breakfast bar was great

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

gym equipment very basic

breakfast is good and tasty

the laundry machine and dryer in the basement was very convenient

everything. free garage parking, breakfast, very clean and extremely polite personal.

laundry and gym within the premise is really good

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable bed,

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

the pet fee is quite modest compared to other hotels

my kids really appreciated the pool

very clean the pool & gym r amazing because not alot of hotels pool are open right now

i loved the 24 hour gym. i loved the pool. i loved the location. i loved the staff

early check in and late check out were so very appreciated. the staff took great care of us.

gym was boring, like all other

good location good gym

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

nice gym

can't buy a beer when the bar is open.

a bar would have been nice. the fitness ctr could have used a universal.

very clean. full kitchen. comfortable. great staff. hotel in great condition

the gym was not fully equipped

i also appreciated being able to relax at end of evening in the hotel bar with a beer or glass of wine

breakfast was delicious & free with booking

excellent, made to order, breakfast was included in the price of our room

room, friendly service, early check in / luggage storage, clean and quiet, nice large modern tv, 40 second walk from north

the kitchen was being remodeled and the breakfast was scarce

on the very first moment i had to call the hotel, i talked with the front desk to ask for an early check in they were very polite and helpful

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

the location is great, the sunday brunch awsome. gym well equipped. mirror tv.... and keep going

nice service, love the free coffee

protocols prevented any kind of room service

i know that the reception told me where to refill water but i only remember in the gym

the gym and common areas

close to the airport, nice rooms, super comfy beds, bar on site.

the lobby was pretty and they have a pool, gym, and laundry on the same level

comfy beds, ac worked perfectly, great shower, pool was by reservation for an hour which was awesome

the swimming pool and the fact that it was open the staff was really nice

also the lady who tended bar was superb

excellent room service and staff, with very helpful reception personnel

only thing was my room was right next to the gym so there was a lot of door slamming during the evening but i didn t bother me however it

it wasn't easy to connect to wifi

room service charge was too high9 $

and we were given a voucher for $12 at their coffee bar in the morning, which was a surprise

the place isn't 4 star quality, just has the 4 star boxes checked: newspaper/check, small gym/check, in room coffee/check, bar/food/check

they gave me a voucher for the gym down the

shuttle should be available additional hours

the restaurant / bar staff was amazing.

@ restaurant very helpful at breakfast time, @ the bar very friendly when we need a drink to relax at the end of the day

allowed early check in and staff was accommodating and friendly

the next best part was the guest laundry and super comfy beds

there is a bar and eating area that is indoor/outdoor that has a great crab cake and lobster roll

value, beautiful building, nice pool and gym, fantastic bar

modern, clean, has a gym, and great staff

the kids loved the pool, i loved the shuttle service to the airport

the only good thing i was grateful was the early check in without additional fees

timely shuttle, comfortable room, on-site food really good

the pool was beautiful

very friendly staff. easy check in. 24 hour shuttle. pool was nice.

restaurant and bar were amazing

they accommodated my request for an early check in and were very professional, polite, and caring

the shower was the size of a high school gym locker

fantastic location, nice gym, nice bar, great hotel history section in the basement level, and a beautiful lobby

what i like best is the cleanliness, decor, room and room service, staff, hotel is lovely.

we used the fitness room and ate breakfast at the hotel two times

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

part of town to walk around right across the street from boston common and beantown grill and bar right next-door that has fabulous food and drinks and the bartenders and staff are amazing

i also used the fitness centre which was very good

great staff. clean. smelt nice. nice bar / gym area

small gym for hotel size no pool. small shower but typical for area

no room service

fridge, food thru room service

staff went above and beyond to help us during our stay, the hotel was spotlessly clean and we had room service on every day we requested it

to ask twice for room service

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

even though there was no breakfast included in my rate, there is a pub beside it, with a connection to the hotel, serving

there were restrictions at the hotel like no bar and no food but the front desk had compiled a list of who was offering takeout and delivery

also, we arrived early in boston and kept trying to reach the front desk to check in early check in options - never

i just stayed for one night, they let me do early check in and upgraded my room for a better one at no extra cost

after paying over a thousand $$s it would hv been nice to hv a donut or scone or anything for breakfast

location. dog friendly. bar and restaurants. comfortable beds.

a big shout out to the bartenders and bar manager

oh, they have a fantastic gym

the hotel also had a really great cafe and bar attached to it

and the best gym i've ever seen in a hotel, loved it

big quiet rooms, good well equipped (for a hotel) gym, small pool but looked good, staff excellent

excellent staff, very clean, great gym and nice pool. good and regular airport transfers

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not handy to local

the lobby bar and restaurant has a great caesar salad

having a shuttle ready for early flight

bond bar was fab

the room was well appointed and the restaurants and spa were superb

the pool spa area and the dinner at the bond with my family

it would be nice to have access to printer via wifi

wonderful pool and high speed wifi

could have had a proper gym

the butter pasta for kids from ruka should have been better

the bartender at the bar in the lobby was also great

very clean and luxurious installations and the bar experience was great

late check out

making arrangements for our kids to stay with friends for the night, my wife and i booked a room at the taj to celebrate our

the room service was out of this world. all of the food was delicious.

excellent room service menu

clean, great location, great lobby bar and restaurant upstairs

we also received a complimentary late check out

the bar was most of the time closed and there was no foodservice at our arrival available

room service got every item on my dinner order wrong

the room service is excellent

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

the bar area was lively with great service and drinks

swimming pool was small

you could have room service as an option

location was excellent overlooking the park and close to the spa and pool

our room had a great view of the park and the pool / gym were great

did not like the room service

at the front desk/check-in was awesome (my kids called him ross-ume

we enjoyed the pool, the rooms was comfortable and clean, and the kids loved the room service

pool for the kids, nice rooms, and a place to eat and even a small bar area

nice rooms. comfortable and modern. great gym.

did not have breakfast. we were out most of day with marathon evenrs

the spa facilities were amazing!

after calling room service they came up with 2- 6 ounce bottles, no ice, then they had to get me ice because i

star hotels are very nice, but being a family with 2 young kids i felt like an alien there

gym had no view, being underground is a bit depressing

no coffee facilities in room but there are in the gym

ominique) was very helpful m let us have early check in

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud and boisterous

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

central location, top notch. early check in.

no room service on christmas day

nice location, close to everything, breakfast included, very clean and modern hotel

perfect location. walking distance to aquarium and legal seafood. clean and great gym.

bar closed at 8:30 limited but pricey breakfast options

the bar area wasn?t the greatest but the bartender?s welcoming demeanor made up for it.

breakfast was delicious

the hotel bar with the dj was nice

room service was extremely good and received fast

extremely disrespectful… continuing their parties in the hallways after 2am and families with kids screaming woke us up on our last morning

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming woke us up on our last morning

cool hotel, friendly staff, kids loved it.

great location and fun theming. check in was easy, and they allowed early check in, no problem.

the style of the room. the location. the staff . beautiful hotel. got use of the gym.

the food options at the bar could have been better.

it also came with a free rooftop bar drink ticket but there was no one else there and it's just a server stuffed in the corner with

is a bar at second flour also is the check in place

gym is nice but underground so no windows

no refrigerator., coffee maker not very good. vending machines empty. could not find gym.

charging for wifi for paying guests is not good

of the gym is very odd as literally next to street level glass doors

wifi was extremely slow, we couldn't do anything

absolutely beautiful hotel with darling rooms. room service was delicious.

room service was prompt, friendly and delicious

staff kindly accommodated our request for early check in

great location, old world charm, impressive lobby. good gym.

fun for kids

bed, clean room, room service great

see above re breakfast. room service was good generally.

room service was very quick and delicious

hotel staff went out of their way to solve all our requests - early check in included - with a smile

fitness center ok

gym super nice

spa is very expensive but good.

spa is good

the spa was incredible!

the gym is super.

we requested an early check in and were accommodated

location was excellent, there is a nice trendy bar below ground level but outside

reception staff bar staff

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty of space in the bathroom for toiletries etc

would love to be able to stay again next time possible with kids

loved the amenities. the kids played in the pool and had a lot of fun.

our room has very large which was great with two teenage kids

we were early but they found us a room and allowed early check in

there was no room service menu or any hotel packet that told you when checkout was or

the guest bar should be open with more hours. the television service should offer more channels.

the gym facilities were expectional

rally liked the spa and the gym

the kids in the hotel were very noisy and i do not think hotel management did anything about it

for late check out went well

mini bar wasn t stocked

the sofa bed our kids slept on was very uncomfortable

breakfast was pretty mediocre, but there are plenty of other places nearby to go.

i was asking late check out if possible - my flight was at 7

breakfast was good

thank you soooo much for everything and the easy handling of our late check out request

the cleaning staff left their laundry and cleaning carts in the hallway overnight

perhaps a water cooler in lobby outdoor pool not just sport on television in restaurant

we got there from the airport with tired kids and there was a long time to check in

pool, jacuzzi, gym were beautiful

airport location great when flying out. shuttle to airport.

room service cooking soup that warmed my stomach

ce, in 4 breakfasts)

breakfast was pre-fab

location. doormen. butler service. room. housekeeping. room service.

beautiful hotel with an excellent pool, spa, and restaurants.

wish there could have been room service after 11:00pm! and i wish i could have stayed longer.

loved the location of this property and the 24hr gym access. the room was spacious and modern.

beds too soft. bar closes early.

the hotel's restaurant and rooftop bar were very cool

very busy lobby with rooftop bar traffic