very clean, complimentary breakfast was good and staff was very friendly

gym was closed and that was disappointing

free laundry great for long travellers

the self serve laundry facilities were a huge bonus and came in very handy

awesome gym. quiet rooms. clean. walkable to the commuter train, grocery store and restaurants.

were clean and a good location restaurant and bar downstairs full kitchen in the room all in all the fantastic

pool was good for kids but not adults, gym could use some real weight machines.

was super efficient and very very nice (what an asset for the hotel); the lady tending the bar was also super nice, and in general the staff was superb

the breakfast was fabulous as always

very large room with kitchen

very comfortable beds and bar was open late.

wifi in room could not connect to internet

nsidering the price)

the only good thing i was grateful was the early check in without additional fees

hotel does not have room service, the staff said we had to order from outside like grubhub to eat

the pool

the swimming pool and the fact that it was open the staff was really nice

that the pool wasn't open

nice swimming pool

size of room, tia was very helpful, swimming pool

the shuttle was very prompt and the driver very friendly and helpful.

us wonderful tips on area sites to see, helpful w/distributing breakfast tickets and with airport shuttle

shuttle was wonderful, punctual, and safe

accommodated my early check in request

excellent shuttle service to and from public transportation

convenient and timely airport shuttle

we even spent some time in the pool and jacuzzi, which was also very clean and relaxing

nice clean nice gym on site

gym was clean, new equipment and had everything for great workout

restaurant and bar open late

we were able to get an early check in and the front desk and valet were very friendly and accommodating

perfect location, wonderful staff, spacious room and nice hotel bar for a night cap.

you select breakfast included on booking, the voucher only covers 2 meals

the restaurant is great and breakfast very good

bathroom for the hotel restaurant/ bar was downstairs & down the hall, not anywhere the

king sized bed, large room with kitchen and breakfast, as well as shuttle.

clean, new hotel. well planned rooms with mini kitchen

pool area was extremly hot and ice machinesdown

the complimentary breakfast was perfect and had many options

the convenience of the full kitchen was really nice

the swimming pool was quite small and the bar prices quite steep.

the location from the metro laundry facilities rooms in itself quite big and comfortable

really enjoyed our stay especially the kids because they have an indoor pool

that there was a 24 hour gym

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

the hotel also had a really great cafe and bar attached to it

that we couldn’t stay longer, kids begged to stay

got woken up by band in bar nearby.

really good gym

room, complementary nespresso machine in the room, and a fantastic and very well equipped gym

pet friendly with no pet fee

plus to add they should have a bar or something,maybe an arcade,i have lots of grandkids and sometimes when your in a inn,hotel or something kids should have something to do

free laundry machines and comfortable beds.

shuttle; free breakfast; quick elevator service; front desk well staffed and friendly; coupons for

location ， shuttle bus to mgh and airport. thanks.

convenience, the staff, courteous and professional, the am breakfast was great!

my family and i found the breakfast was sufficient to start off the day

breakfast was nice and convenient. sofa bed was comfortable.

availability of a tray would be nice to carry breakfast from buffet area to table area, but not really a big deal

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

amazing breakfast

the staff was so friendly, breakfast was amazing, and the room was very clean

breakfast is ok.

the continental breakfast was well served

staff is excellent, like the daily breakfast.

the spa facilities were amazing!

the spa was also a great place to workout, relax and unwind

beautifiul hotel great location . kids liked saltwater pool and hot tub.

great pillows.. great spa bath.

the gym and pool area are fantastic, lovely views of harbour

worth the money - i paid almost $1k per night and i didn t even get room service the first day

coffee bar could be a little better

of covid there was no room service

even gave a complimentary late check out

there is no room service

everything. free garage parking, breakfast, very clean and extremely polite personal.

the breakfast was not good.

very nice diversified continental breakfast. newly renovated rooms.

healthy breakfast choices

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable bed,

nice breakfast included located near most attractions clean friendly staff self parking

nice rooms with refrigerator. big bathroom. nice gym

location, fast lift, gym

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min walk to the

gym equipment very basic

the bar was a bit too old fashioned

our guest service attendant was awesome brie and jonathan at the bar were awesome keith the doorman was awesome along with nathaniel they were all very professional

first up, i got a free upgrade on arrival i requested for late check out and i got it

the room was well appointed and the restaurants and spa were superb

no buffet breakfast wifi not always working in the room bit old bathroom

the pet fee is quite modest compared to other hotels

breakfast was fabulous! pool was clean and the grounds were beautiful!

great location, beautiful views! kids loved the gym and pool!

across from the hot is shopping mall and restaurants it’s so convenient for us that have little kids

pool could have been cleaner.

one small thing. i thought it was a bit much to charge for wifi services.

the staff were all very nice and attentive location was perfect staff brought up surprise room service for our birthday girl of the group

great buffet breakfast at a reasonable price but wifi is $10 a day which i was surprised at expected free wifi at least

the room service was excellent.

great attention to detail. milk and cookies delivered for the kids!!!

wifi was

great location. awesome staff. nice little gym on site

location, wifi

adequate gym for my needs

excellent solution of the pub attached both for breakfast and for a comfortable

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

the location was good. the bar and dining area are good, and so is the food provided.

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

part of town to walk around right across the street from boston common and beantown grill and bar right next-door that has fabulous food and drinks and the bartenders and staff are amazing

i also used the fitness centre which was very good

wish there could have been room service after 11:00pm! and i wish i could have stayed longer.

loved the location of this property and the 24hr gym access. the room was spacious and modern.

fridge, no coffee, no tea, you are obliged to order room service

booked a room with city view but what we got was a room where we looked at a gym acres the street

internet was pretty slow. no squat rack in the gym

hallways seemed to always have bags of trash and laundry in them.

extra coffee pods, extra bed, etc ud83dude01 the only downside that the gym and spa were closed due to covid

bar closed at 8:30 limited but pricey breakfast options

wifi so i left one day early because of personal reasons wanted to check out before time and they

very luxurious hotel, extremely friendly and helpful staff, delicious breakfast.

hotel, very clean and comfort bed good breakfast , good location if this is what you are looking for to a bit far from down town but

like very much that they provided a paperboy breakfast when our departure time did not allow us to be present for the regular breakfast

helped me with early check in when i asked and even signed me to a late check out without me asking due to my shuttle to the airport time

also, i like the attitude of the people at the front desk and the shuttle bus

i did not see any signs for directions to the gym

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

had a room available for early check in and provided luggage hold after check out

no room service or vending machine for a late night drink

great little gym, and would have loved to use the bikes but were short of time to do so

the bartender at the bar in the lobby was also great

double levels of elevators was a tad annoying at first, but, as we had young kids with us, we found it comforting on a security level

kids received a small welcome package on arrival

pool for the kids, nice rooms, and a place to eat and even a small bar area

room, swimming pool for kids staff and valet were great

restaurant was too fancy for kids and teens for supper

the beds were very comfortable! great breakfast!

nice breakfast included

the room was very spacious with a kitchen which we could however not use due to lack of time

the walls are thin and we could hear kids screaming above us… the garbage pick up early morning

the breakfast buffet was delicious

sofa in suit was a little grubby. bill has odd wording, transient wifi = room with wifi.

the valet also handed my 2 kids

bathroom in room didn't have a tub which was fine with our kids - the hand held shower head didn't have great water pressure

rooms, allowed a very early check in at no extra cost, gorgeous pool and exceptionally comfortable

the kids really enjoyed the scavenger hunt

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the bar was not open

had difficulties during check in

the bar area was lively with great service and drinks

the room service is excellent

bartender at top bar was a bit miserable but it was a great place to stop

we used the gym that was sparkling clean and also had a gorgeous view of the harbor

the noise of the gym above us..

the bar was great! staff was excellent and very knowledgeable

breakfast was meh

i'm an early riser so didn't bother me but something to think about if you have kids or are a light sleeper

the location and amenities were great!! the lobby coffee bar was great super convenient

incredible property incredible spa incredible pool. incredible prices

the spa and restaurants far exceed our expectations. would happily return!

kids jumping and doing cannonballs in pool!

the bar area was a nice place to hang out, there were many comfy chairs and tables where some people

the style of the room. the location. the staff . beautiful hotel. got use of the gym.

the gym was excellent, with top end cardio machines, and the ability to do a strong hiit program with

it also came with a free rooftop bar drink ticket but there was no one else there and it's just a server stuffed in the corner with

gym was well equipped with nice machines, weights, punching bag

pool with lots of towels available, excellent gym, filtered water available near the ice machines, shower had the sprayer function, restaurants

loved the gym and pool excellent property in the seaport

the kids loved the pool and i used the gym

location, cleanliness, room service daily, staff were great

pool with lots of towels available, excellent gym, filtered water available near the ice machines,

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

and they say room service is

room service was extremely good and received fast

it was clean, spacious, and had a great gym!

the hotel bar with the dj was nice

the gym is very small and needs a renovation.

our room had a great view of the park and the pool / gym were great

also, great gym with a beautiful pool that must have one of the most stunning views in boston

did not like the room service

r that price it seems fair) - the room service food could be improved

excellent room service menu

location, extremely friendly staff, fantastic room, great bed, spacious, amazing bar and great service

room service was good, but was

room service

our flight got in very early morning and we were able to get an early check in as soon as we got there

helpful staff accommodating request for early check in.

of room service

breakfast was excellent

breakfast/dinner restaurant option, 10 post fit the basic requirements, a true restaurant w/room service would have been perfect

breakfast was delicious, and michael, our server was great

very modern and comfortable stay. wifi is included. staff is friendly and ready to help.

location comfy beds very clean and we got early check in

though small) was well equipped and had everything i needed staff were very polite and

we also arrived earlier than expected and they were able to get us an early check in

spacious and luxurious room, amenities, gym and pool, bar

room has everything one needs especially the kitchen

good facilities (gym, laundry room) and the staff was super nice and helpful

overall cost was bit high though room had kitchen, pull out couch, and we had bed brought in.

spacious room with full kitchen

the breakfast was tasty and the location made it easy to order in or go out for a meal

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud and boisterous

delicious and very fast room service

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

enjoyed our stay with our two kids

had a pull out couch for our kids and housekeeping didn’t touch it during our stay- was a little disappointing - we had to

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

we even used the gym and small swimming pool

the breakfast was phenomenal for an included breakfast.

the pool was amazing, the breakfast was great and the staff were friendly

we took advantage of the facilities-pool, gym and bikes

the bar was closed but wasn’t the hotel fault due to covid 19

the gym on site is clean with nice equipment

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night - great bartender

the decor and that you have the gym, office space/laptops accessible and bar area.

the bar area was also a fun place to go after

when asked for late check out, i had no problem

in the hotel, complimentary tea and coffee all day in the lounge with a bar and restaurant with room service options

reception staff bar staff

bar seems to be a popular after-work spot for young professionals, which makes the ground floor

of 44 usd + tax for three nights on one room and two nights for the second room where my kids stayed

loved the dogs!! the bar downstairs was great too! location great!

early check in helpful reception

just that the bar and restaurant next door were not open but still had an amazing stay.

restaurant and bar down stairs

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

bonnie at the bar made our bar meal just great

location breakfast bar

no free wifi

very close to nice part of boston

there is even an option for pups on the room service menu, which we ordered and he loved

breakfast was pre-fab

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had

breakfast, but i still prefer the european mix of buffet and a la carte menu

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

beautiful hotel with an excellent pool, spa, and restaurants.

they allowed early check in and bag storage

they were able to accommodate an early check in and late check out

they were able to accommodate an early check in and late check out

the gym was small

they don’t have laundry room

amazing location good service amazing breakfast nice staff

redeemable card at the restaurant on one side or the deli on the other side, or to use toward room service- so you say great thank you, and you proceed to use it but it s a scam

corner room with connecting doors to another room where there were loud kids, so you can hear everything

the kids in the hotel were very noisy and i do not think hotel management did anything about it

bar 10 was great

room service breakfast was very fresh, and delicious

friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh water

boutique hotel in fabulous location. staff were lovely and even had a lively irish bar onsite.

bed, clean room, room service great

room service and meals available via room service was/were excellent

the spa was incredible!

the spa facility and staff were terrific.

spa is very expensive but good.

the gym is super.

spa was terrific. room service very good. staff throughout the hotel were outstanding.