plenty of towels i like that they were a restaurant and an indoor pool that staff were very friendly

the pool was the best part.

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

i liked how they have a restaurant, bar and gym inside

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car alarms going

the parking was further away than we thought, but the shuttle driver dropped us off on the return

check-in failed to mention no room service without guest request

kids enjoyed the pool

hot breakfast and indoor pool!!!!

the pool and breakfast and the bed

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

hotel offers free breakfast in the morning and there was only coffee and tea available

there was no breakfast available. ud83dude22

limited breakfast choices

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

pool deck was slippery and unkempt.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

room service

the pool was nice and the outside patio

room was nice, staff was friendly, pool was warm... location was perfect for us...

no breakfast

the grab and go breakfast was also a nice feature

a hot breakfast would put the establishment over the top!

was continental breakfast every morning between 6a-9a

to go breakfast

location and gym was nice

close to slot of things. the bar tender was great and we had fun.

i liked the location and the gym area.

fish, pizza, chip, burgers were good in the bar area

been great: the staff, breakfast, the gym

i definitely appreciate them always having rooms available for early check in and not killing the rate for doing so

laundry is also available with purchase of detergent there

laundry room

the laundry and ice were close but laundry always out of order

the laundry facilities

room service and meal very costly

i really liked the gym with 24 hour access

right next to the mall and several great bar and restaurant options to choose from

it was date night for me and hubby kids free

kinda pricey and the hotel bar closed early in my opinion

we woke up and had breakfast which was really good

the room kitchen was nice. i liked it for sure.

one night we went to the pool where there was at lest 15 young kids with 4 adults

also, when me and my kids went to the pool it was not over crowded

loved the size of the room, having a full kitchen was great with kids

shuttle to airport and full hot breakfast

the breakfast

24/7 bus shuttle service

shuttle driver was on a video chat call the whole way from ohare to the hotel

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

the room was very nice. the breakfast bar was great!

the rooms are amazing free breakfast free laundry 24 hour pantry

the breakfast was nice the free beer and wine and appetizers were excellent clean rooms

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping, a decent exercise room, and shuttle service to nearby areas

excellent breakfast, quiet facility, friendly staff

well to no fault of there own but because of covid the bar was not open

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

onsite bar and dining was closed due to covid.

just that the bar wasn't open lol

the service was excellent, the bar poured good drinks and the room was immaculate

small bar inside

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

the facility's bar and snack shops still closed but this is a great spot for a business traveler

restaurant/bar

excellent gym we really enjoyed our stay

didn't advertise that access to the gym and pool was $8 per day per person, lame

the pool area was of particular interest and enjoyed every day of my stay

the spa was

the bar was nice, staff was friendly and helpful.

the swimming pool was a big hit as was the gorgeous breakfast with a great waffle maker

the bathtub was spotless and i felt comfortable enough to let my kids bathe in it

front desk clerk was not friendly and clear about where to go in the airport to catch the shuttle bus

the beds are comfortable, their breakfast, the pool and gym are nice.

friendly staff and good breakfast

pet friendly and you will be charged $25 for the pet fee

com did not mention the pet fee which was huge -$75/night

accept pets and a pet fee is due

we thought it was the sonesta with a gym and pool and continental breakfast.

this is an extended stay so no restaurant or food available except for a micro market (full kitchen in room)

the bathroom & kitchen were both nicely updated

did not attend the breakfast.

the breakfast could have been better

did not have breakfast covid

the breakfast area was nice, but it would be good to offer regular white bread as part of the menu

also, there's no pet fee, which is hard to find

stay  i guess just a nit pick  the housekeeper, forgot one of our glasses on our wet bar but everything was clean and nice  and i didn’t use any of the glasses so didn’t bother

very clean, quiet and the pool

the pool was massive and the room was very comfy!

gym could use a little love—equipment was dated and the machines didn’t look like they were

laundry

they could have had a better selection for the continental breakfast food choices.

it has a kitchen and living room

it had a kitchen and living room. plus their staff were very helpful and friendly.

the breakfast menu

room had small but noticeable crack in window ceiling light in kitchen

room had working kitchen full size fridge etc

floor was all sticky, and the sink in the bathroom was clogged all the time so we had to use the kitchen sink for everything but everything else was exceptional and things

good to see that the room has kitchen but when i walked in the room i smelled oily all around the room

laundry on site.

never did get the wifi to work

staff was very nice at the breakfast area and front desk lost and found department

staff at the breakfast bar had excellent customer service

room service available for the price of the room

hotel said we was gonna get breakfast and they always have great breakfast, but they had eggs potato s and turkey sausage

pool goes to 9ft. lemon and orange water.friendly staff

clean and plenty of parking

perfect location. pool was big and warm. plenty of parking

clean, friendly staff, easy parking and located where we needed to be.

pool ,room ,fitness center, house keeping, service desk, and the bar .

wifi worked well, the bed was comfortable and the air conditioning worked

laundry not working and i really needed it

issue is they dont have room service for water and stuff and we have to come down all the time

they have a small swimming pool and decent fitness area

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

liked the motel, there is a laundry space which can be used using apps, which felt nice

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

  no microwave,  no laundry,  people trying to open your door

laundry facilities on the premises is a great idea.

we chose the property initially because it’s dog friendly with reasonable pet fee, but stayed again because the location is great (starbucks less than half mile away) and

the pool was crystal clear well maintained

the pool wasn't open at all during our stay and my kids were really looking forward to swimming.

very clean, staff friendly and the best breakfast included in your room price

and with excellent odor, staff was excellent and helpful very quickly to check in and check out breakfast was include in the price and was an excellent

wifi is stable. but you always have to login again.

loved it here however the spa prices way over priced we didn't use the the spa.

the spa pricing.

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of been bad weather we would have gotten exposed to the elements, not

pool was open

friendly front staff -great pool

the pool was open in timed slots but because there were so few guests we had it for hours all to

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

pool key. keep them is 30$ additional no one said anything

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

gym was phenomenal, very well-equipped and open 24/7 which was perfect for jet lag

room service was a little late

24 hour shuttle service to the airport so no problem getting to my really arrival

hotel near the airport with shuttle and nice fitness center

the shuttle drivers, i can't express my appreciation enough

the kids and me watch movies on our ipad

airport free shuttle

bed, location, service, gym

the pool was nice

facility was very clean. gym and pool were nice. they had a very cool outdoor space as well.

also my main reason for coming there was so my kids can have something to do

was absolutely no bar fridge items for me to eat and also no real coffee

also my main reason for coming there was so my kids can have something to do (pool) but it was closed

food room service

the bar in the hotel

need larger pool w hot tub; broken handle on dresser

the pool area was clean

great deal and comfortable bed with shuttle to ohare included. would definitely come back!

rooms design of hotel good for kids swimming pool hotel restaurant was the best hotel airport shuttle was perfect on time with a

it was clean and the pool area was super great for the kids

shuttle service was convenient. bed very comfortable

very clean, smells nice throughout, great pool==i only had room service--great.

very clean convenient and shuttle to airport

airport shuttle

pool was closed and no breakfast. the bar may have been a bit pricey.

room service on 7/15 on floor 3 was exceptional

d patient: my daughter called and bugged them for the wifi password three times and there was no issue on their end)

wifi didn't work properly, i couldn't work from my room in the evening.

little expensive especially when all the taxes and fees added on a few more selections for room

no pool but the gym was very nice :)

they are awesome after whole day on the road with kids

no weekend shuttle service.

lack of room service.

location, familiarity, gym access, cleanliness but common areas need facelift.

there was a very large group of children there for a dance convention over 500 kids

a room with a kitchenette, not even simple silverware was stocked and had to be asked for

i wish they would extend breakfast/coffee to 10 like the other facilities.

the room was large and had a kitchenette with a full size fridge

breakfast was not what i expected

the breakfast could be better than that but with this price i think is fair.

when asked for a spoon at the bar we were told they could only give us plastic

the gym facilities were really good 2

the hot tub ! pool for the kids .

the room service food was great! and the bed and shower were comfy

also, i never received room service or towels

i also like that there was no pet fee for bringing our

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

is very clean, the staff is really kind and the breakfast is the typical american huge one

the kitchen girl stood at front desk chatting , surely she had time to load a dishwasher

equipment in fitness room did not work

i did not like the pool area right in the front of the hotel.

the jacuzzi was close and the pool has poor maintenance

staff were great, the room was nice enough, and i really enjoyed the gym and pool

very clean, good value, allowed me to early check in, good service.

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

staff were friendly, room clean , beds comfortable as guest laundry

nice pool size for kids to enjoy. prompt response from room service.

laundry

at a late check in the staff offered us a late check out at no extra cost

the breakfast each morning was very good, with plenty of options

great breakfast. convenient to airport. shuttle service. great staff.

need more area to sit for breakfast

great rooms and facilities like the gym and pool

their pool and hot tub was clean and the perfect added bonus for us and our kids, so they could play while we relaxed

breakfast , they always clean the room, friendly staff

breakfast was great and shuttle services to go to the airport

booked for my two college kids who travelled in europe for a month

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

nice laundry and vending

strong odor of natural gas immanent from laundry room

the laundry facility was $3

two different bank cards in laundry payment option for dryer

snacks, shuttle, text message asking if i needed anything and they actually were responsive and helped with

shuttle service ends at 10pm and breakfast starts serving at 6am

the breakfast particularly the egg and sausage never had we had eggs this bad

the free shuttle and prompt pick up at ord was so refreshing after a long day of travel.

beds were comfy, location was ideal for the all state arena. the shuttle was a massive benefit

east is across the parking lot as well as a casino

conveniently located with nice sized rooms and a good fitness center.

bar and restaurant hours yet i understand that it's secondary to covid and the work force shortage

no towels, sanitation wipes or water cooler in fitness room

a casino across the street, famous chicago deep dish pizza within walking distance and the free shuttle to the airport

pool, internet and breakfast were available to me

pool, internet and breakfast were available to me

the room was really nice and loved the spa tub!

spa jacuzzi tub in the room

breakfast was great!