pool is beautiful and we liked having the exercise facility

and by the way we wish the customer service at the front desk and valet to the pool and spa matched

the gym....it was amazing...had everything you need and was clean.

the gym not being 24hours

room service is nice to have at night and so was the bar to get a drink

dining area for the breakfast was nice and clean

beds were good. breakfast was great! while experince was wonderful.

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

quiet clean breakfast ok

one night we went to the pool where there was at lest 15 young kids with 4 adults

no grab bar in shower. hand soap too small. soap in shower mounted too high.

well to no fault of there own but because of covid the bar was not open

hotel food and bar service very

onsite bar and dining was closed due to covid.

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

i really liked the gym with 24 hour access

el tapeo restaurant was amazing and room service breakfast was delicious.

it was date night for me and hubby kids free

but an overpriced spa was offered

late check out till 4pm was also a plus

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

the pool and whirlpool were clean and comfortable

pool deck was slippery and unkempt.

the pool room was a little small but nonetheless very relaxing.

room service

lack of parking spaces

parking sometimes was difficult to find but it didn t bother us

parking was very limited - ended up having to park on the street overnight - far from the entrance

the breakfast wasn t good. the sausages were half done, the breakfast should be improved.

liked the fact that it had a full kitchen and living room area

needs a bigger gym!

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car alarms going

shower had good pressure, lots of hot water, a free-flowing drain, a handy grab bar and shampoo & conditioner dispensers (would be nice if they would also add one for body wash)

swimming pool, the view, clean room

1. the employees. 2. the salt water pool and gym.

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

the laundry and ice were close but laundry always out of order

the laundry facilities

laundry is also available with purchase of detergent there

laundry room

there is a laundry room on the grounds and restaurants and shopping malls everywhere

location and gym was nice

fish, pizza, chip, burgers were good in the bar area

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

restaurant and bar on site .

additionally, your website advertises a gym, which was not functional or open while we were staying

no breakfast

to go breakfast

was continental breakfast every morning between 6a-9a

the grab and go breakfast was also a nice feature

breakfast on site

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

floor was all sticky, and the sink in the bathroom was clogged all the time so we had to use the kitchen sink for everything but everything else was exceptional and things

i liked the fact they included a utensil set for the kitchen

the little kitchen area and the room

the next morning the maid said laundry wasn't done to give extra

pool area wasn't impressive in such a beautiful hotel

couldn't hook up the game system to the wifi

not one time did room service offer me clean towels or sheets

the rooms were very spacious. breakfast was wonderful and my kids loved the pool.

fire alarm was as pulled by some kids and we did get the proper information about what to do

also, there's no pet fee, which is hard to find

love the shuttle service provided. the staff was very accommodating and professional.

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

gym could use a little love—equipment was dated and the machines didn’t look like they were

gym is a big disappointment

the breakfast area was nice, but it would be good to offer regular white bread as part of the menu

it was very quite and clean bed was comfortable breakfast was good

the breakfast was very delicious everything was wonderful we also loved the kitchen

did not have breakfast covid

freshly painted walls in the rooms and hallways, updated kitchen appliances and counter tops, and the bathroom was updated as well

i loved having a whole kitchen and a nice size room.

the laundry room and it was quiet

great kitchen and laundry.

it had a kitchen and living room. plus their staff were very helpful and friendly.

the breakfast menu

the free breakfast didn’t have any meat or eggs

a worker went and opened the door for me when she saw my hands full with breakfast

the room was really nice and loved the spa tub!

pool, internet and breakfast were available to me

basic breakfast, but enough

we chose the property initially because it’s dog friendly with reasonable pet fee, but stayed again because the location is great (starbucks less than half mile away) and

think there was a group of 40 kids that were in a dance team- they were running up and down the halls until 2 in the morning- i

the breakfast could have been better and our mini fridge didn't work

rooms were great, as well as bfast buffet & pool.

close to everything for our kids

no real breakfast!

staff friendly, room clean and breakfast was very good.

the pool is way too small and there is no hot tub!

i liked how nice and clean the gym was

the water in the pool

good and quiet environment, having kitchen equipment in other to cook by myself.

was great kitchenette were very nice hotel location perfect my only complaint is not the hotel its humans

i didn't eat breakfast.

kitchen was wonderful

'breakfast' very minimum, but okay for room price.

pool and room

smell is terrible, the wifi didn't worked, no free space in parking lot, heating in the room to complicated to operate, very dissapointed, cancelled my other

everything was exceptional, it would be nice if breakfast was complimentary

were in suite 221 returning for second day to find no room service

room nice and big. beds excellent. very quiet. wonderful pool. staff very attentive.

lots of parking for free

who seem to be up to no good constant loud music coming from other guests vehicles late at night kids running up and down the hallways late at

my kids loved the cable tv

check-in failed to mention no room service without guest request

amazing customer service thank you for accommodating early check in

i loved the pool the breakfast was good the shuttle service was great.

hot breakfast and indoor pool!!!!

staff was fantastic, they treated me and my three kids so wonderfully

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

more food options for breakfast.

no breakfast, even though it said was included. there was no breakfast offered

there was no breakfast available. ud83dude22

did not have breakfast, i had to rush to the airport

staff wonderful & their breakfast great, unusual too see.

shuttle picked us up from the airport

the breakfast

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

the breakfast exceeded our expectations

shower wasn t clean, and neither was the gym, unfortunately

terrible wifi

bath tub type shower and gym hygiene

sink faucet had a stripped knob. room service prices were high.

no free breakfast ☹️ maybe kids should be able to eat free something

wifi was out, no cable tv, no refrigerator, missing complimentary bottles of water as described,

it s very nice to stay. breakfast was wonderful

breakfast, swimming pool. close to family

breakfast was simple but ample and filling

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

customer service and everywhere was so clean. their breakfast is good

breakfast was good, loved the location

breakfast was good for being a grab and go box

onsite laundry! great breakfast!

i come here because it's so clean, quiet and good breakfast

airport shuttle bus is available, coffee/tea available anytime in the lobby, decent pool and gym, free parking, great breakfast with decent variation

asked one of my kids to take a muffin she had touched-even though it was packaged

the breakfast is good and they provide coffee all day

timely shuttle bus and rich breakfast, hi-speed wifi

we didn t try the pool because it was being well used by kids when we were there

pet friendly and you will be charged $25 for the pet fee

com did not mention the pet fee which was huge -$75/night

accept pets and a pet fee is due

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

free shuttle to & from o’hare

of running a shower every surface is soaked with steam, and i would've liked a hot tub/whirlpool in the pool area

very nice hotel. loved the bar area!

did have a working pool which my kids enjoyed

were sad that the restaurant and bar area was closed, but understand because of covid

some parts of the facility like the gym were a little dated and furniture in room a little worn.

  no microwave,  no laundry,  people trying to open your door

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

liked the motel, there is a laundry space which can be used using apps, which felt nice

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

laundry facilities on the premises is a great idea.

they even have a excellent food station and bar that's open almost all day

kids being loud, the shower and bathroom setup, and the small spaces for a large amount of people

a pool and gym available

that), good hair dryer (don’t find these in a lot of places), nice indoor pool, good gym, good food prepared by maria and another kind guy, kind staff and very close to malls (with

kids running down the halls loud late at night

to many unattended kids in pool

great place. nice bar and restaurant to be at if you have some time to kill while on the road.

room service lots of restaurants within walking distance easy highway access

how the pool schedule is set up

location, right off the highway makes it convenient. the fitness room was also very nice.

she was very kind and helpful and even got us an early check-in as we were coming in from mn and arrived earlier than we expected

no laundry room that i can see, snacks over priced

no early check in

was great if anything it sucks that all the amenities were closed because of covid no swimming pool you can even use the

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

laundry out of order

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was still there when i left the next day

no pool or laundry

laundry machines are not clean

keep clean in hall and laundry is very flithy

the front desk was very helpful in helping us plan for a shuttle ride to the airport the next morning

bad kids ran the hall all night

no bar or kitchen/food

staff was very friendly and extremely helpful with the getting the airport shuttle.

lkied the gym, the pool and access to a sports bar