bed $ pillows outstanding breakfast super!

airport shuttle available

adequate towels airport shuttle was probably the best kept secret of the hotel

i wish they advertised their free shuttle service

but we were offered shuttle service who can drop us off

the staff was very friendly. our room was very nice and clean. the breakfast was delicious.

breakfast of just ok, and location was great.

great breakfast, very clean, near shopping center, fitness room

the price for breakfast included, the beautiful and clean room was fair

cookies at check in were a big win with the kids

swimming pool closes way too early, my kids were very upset

there is a coin laundry right behind the train station so it’s like 8 mins walk from the hotel

my kids were not happy but we had to find another pool else were and long beach wasn’t too far away

breakfast is your choice of what you want to eat,scrambled eggs fried potatoes, sausages, waffles,

checks all the boxes for us, and the hot breakfast items change slightly each day -- perfect for a multi-day stay

the pool wasn’t open.

to much young kids being

however my kids enjoyed the pancakes

the pool is under repair

swimming pool not available. coffee in rooms was very poor quality.

i asked for a late check out and it was done

had a pre check in process to go through early in the morning, i had asked the receptionist for a late check out since i would be leaving at 5am and coming back at 11:30am to shower and catch some

& passion meet that’s all i can say , they arranged a van to the airport free of charge , breakfast was free , rooms were clean , their services are transparent no hidden costs , i loved

at the end of the hotel, it was very quiet and no noise issues, except for people using the laundry from 2200 hrs to 0600 hrs

laundry facilities and vending

view from the room was the best, the rooftop pool, restaurant service and food was very good too

the pool on the roof was amazing. live music was great in the lobby at night

pool was great .. beachfront was amazing. breakfast was good.

they charge a $38 a night resort fee for the pool the gym and wifi which we did not use any

the person in the beach hut was nice and tried to get extra for our kids, but apparently the manager said no

the bar menu is good and tasty

the receptionist to the cleaners and bar and waitstaff was excellent

only the bar food was available at the bar lounge

location to beach low pet fee

had the gangster feel white decor and a bar and restaurant on sight near were we travel frequently i would come back again in a

the bar food was delicious and the drinks were perfectly balanced

king bar and red salt restaurant are truly exceptional

definitely book your spa appointments ahead of time that is no pop in service :-)

was great, the bar man, german, was an excellent chap

the swimming pool is super small compared to the size of the hotel and so is the gym

the staff were really helpful and freindly and allowed for an early check in.

the staff was very friendly and accommodated my needs to help me out regarding early check in

comfort, cleanliness, early check in

late check out

friendly staff. early check in

held my kids hands

early check in

the business centre was great and the gym on site

breakfast is brilliant! the staffs are professional.

free shuttle from train station, offered late check out.

i workout daily and the small gym was well appointed with equipment in excellent condition so i got a decent hour workout upon my

very accommodating for my early check in due to an early flight

staff helpful and shuttle service was very useful

didn't work, took 3 times of asking to have someone look at it, when booking it said it had a spa in the room but did not

shuttle service, continental breakfast, location to airport

continental breakfast with waffles made on the spot

free shuttle noise outside. people talking yelling,

convenience of the location, because of were i was able to park my 18 wheeler

breakfast was very good and the pool was very useful, rooms very well equipped and beautiful

loved everything about the space , location , pool and the breakfast

complimentary breakfast ends too early 7-10am would be better

close to adelphi university water at front desk with fruit cleanliness breakfast

waffles for breakfast were great for the kids

the front desk, shuttle and restaurant staff were super nice and accommodating

we used the shuttle, the restaurant and the gym - everything suited our

mind you it's 25 degrees outside so then i have to close the window every other hr so the kids wouldn't be too cold

eting room and gym area) that i could find

also the lack of room service was disappointing especially for a hotel that caters for air travellers

rnard was wonderful)

didn't like that i was asked to pay for parking for the first time

pool and gym a bit dated

nothing. only wished pool was open

not a great variety breakfast menu for in room service

m) and the wanted us to pay 66$ for 3 hours extra time, i think with the priced

didn't no there was not room service . parking is what it is .

food ordered from bar was terrible ( burger and fries) (+)enjoyed the free coffee bar when you walk in, chips and snacks available for purchase downstairs (-)there was no water in the bar fridges which is helpful for late check ins (-)baggage door to the shuttle bus was damaged and had to be opened with a crow bar by the driver and my husband (+)staff in the bar the evening i checked in were super accomadating and facilitated a late meal which was much (+)nice location , good breakfast, nice bar area (+) it was close to the airport, has a free shuttle to and from the airport, a bar and food (-)the bar could be open later than 10:00 (-)that the bar had good food selection

shuttle services to jfk airport.

staff was awesome, gym is great

great gym clean bed. nice decor.

loved the kitchen

there is a fitness area and even a laundry room which is great

is the limited food options, which was indicated by residence inn perhaps, there could be a kitchen serving some food options especially for overnight stays

though close to the airport (with free shuttle to it, we didn’t hear a thing

the shuttle driver and check in experience was good

nice bar and restaurant

staff was amazing, especially the bartender

there was over charged room service, was a nice wrap but completely overcharged

next to the airport so easy to catch a flight next day and staff was kind enough to give me a late check out time

my kids were so exhausted that they were willing to just sleep on the floor at this point

very untidy since i was travelling with my 3 kids and my wife

the hotel was decent, it has gym facility, complementary water and 24/7 service from hotel to the airport

there wasn't any carts for luggage's and we had to take up n down all out stuff and tend to our kids

conveniently to jfk, with a shuttle, clean comfy rooms.

they always accomodate my requests either for early check in and my preferred floor...

kitchen ran out of breakfast. i got there in the last hour.

pool seemed dirty the gym was way too small and didn’t have necessary equipment that man would use no windows so the

breakfast was acceptable. the room was clean.

large room, very comfortable bed & bedding, fridge in room, continental breakfast

more than one occasion guest had to stand in line for over 15min waiting on food to come from the kitchen

i liked everything, including the breakfast buffet.

there's free breakfast and free wifi

a nice hotel but a bit pricey about 200 a night with tax, there could've been a better variety at breakfast however i loved the fact that there was real orange juice and real bacon even though it

gym... needs more weights

free parking. breakfast ok.

had a suite that had a terrace that leads to the pool

pool closes early.

paid for a room with a patio and pool view but the room did not have a pool view rather the end unit near bushes and a hot and noisy

big rooms. nice, spacious pool.

rooms are very large and all have a patio that faces the pool

everything especially the bed and the pool.

the breakfast

the pool was locked . said to talk to the front desk but i didn't want to

location was perfect, and the breakfast wasn’t what i’m accustomed to but it wasn’t bad it was a nice covid free

everything was wonderful. comfy bed. immaculate room. loved the breakfast choices.

having access to a full size refrigerator and kitchen made me feel like i was home

unable to use the jacuzzi or pool at the time of my stay

though breakfast was included- i think the cereal seemed a little stale

broken equipment in the gym no shower in the pool area. no jacuzzi

(if i’m correct) sad that you can’t do laundry on the

didn't have the breakfast since room service didn't answer the phone

wifi

room was hot and muggy and air couldn't get the temperature cold enough for any of my kids to sleep

free shuttle

breakfast was poor. bar & pantry expensive. no room service

very near to the airport and the complimentary shuttle service

the gym was a hole in the wall with no tools and few machines

shuttle to and from airport, modern clean room, small gym - good for a quick stay near jfk

room was clean and spacious, good common area, very small gym but able to get the job done.

good location and transportation to airport able to get late check out

breakfast but not varied; it might be an idea just to add/replace one or two items per day

breakfast- n/a location great

we didn't have breakfast on site but there were also a few chain breakfast places on the same street if people

breakfast was not included so we skipped it. i thought it was included

not breakfast

helped me by offering a late check out time

the breakfast tasted pretty good as well

i did not have no breakfast, was in a hurry too leave for work

hotel, clean room, especially the bathroom, good breakfast

guys were very accommodating and understanding when our flight got delayed and allowed us to do late check out on such a short notice we really appreciated that very much

staff was friendly and allowed me to get an early check in at 12 noonud83dudc4c

the beds were comfortable and the kids enjoyed the pool. i enjoyed the hot tub.

spacious room they actually serve you breakfast not just bagels and cereal

from the staff, room cleanliness, exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there

was very friendly, the room was big enough for me and 3 kids

i always love my breakfast , the pool and hot tub so close to many activities

had a good time at the gym

no complimentary water, the room didn't have a book of guide listing features or numbers, the bar area

pool very nice and loved fire pit

we were early so we used your wonderful pool and outside tables

the only flaw we found was the pool tile is dangerously slippery!

breakfast - apple juice was a good

breakfast was not outstanding . location was however ideal

we didn't try the breakfast

no water bottles or kettle, minimal snacks for breakfast

breakfast was included, and we also got small snacks daily, like a yogurt, some biscuits and a

breakfast included and it’s delicious. place is very clean. good customer services

breakfast is standard as you’d get in a best western or holiday inn express

no parking/ a choice of breakfast meat

location is great/ breakfast was good

staff very friendly. breakfast very good.

the spa bath jacuzzi was very relaxing!

the spa was nice the room was clean and the service was good ?

the towels was ruff for price of spa tub room should have better towels

the jets in the spa bath in this particular room did not work properly

didn't like the fact that there its no refrigerator in the spa rooms

gym

noises way past posted 5pm gym closed at 5pm after a 4pm check in which is insulting

the shower had good pressure, there was also a small bath, good size for our kids, and plenty of nice towels to use

the little gym area and business room was a plus

the gym was well equipped

room service from sugar factory came quickly

parking little bit of walk

ile most hotel had it) so we had to book our rental car one day earlier; also no room service available

room service was not available

lyft needs updating so they don't turn into the parking lot rather than hotel entrance

ey have a restaurant but was closed) as most of the

free parking just outside

- carpets on the floor -no internet connection due to bad wifi

d bar attached to it

most european) feel and

to notifying the front desk for room service

like the gym- clean and sufficient equipment to get a good body workout

early check in , room makeup timely, cleanliness is top notch

bar barely had alcohol and closed very

super clean, great room service and super comfortable beds

very convenience and breakfast,

everything! breakfast is amazing, really clean and the staff is excellent !!

nice breakfast served by another excellent staff member

clean and the breakfast was great

the complimentary breakfast was delicious

very good free breakfast.

omg the breakfast was excellent

we switch up to 3rd floor because some ignorant kids was running stomping at 3 am

easy parking. close to everything.

my kids had to get an airbnb

friendly staff, rooms were clean, good breakfast

location and parking

great breakfast, room accommodations and amenities

did not appreciate the inconsistency with the breakfast buffet one morning was full of options the next not so much

parking lot is small to maneuver in

safety bar needed on the shower wall, not just in the tub

there is no gym and the breakfast included is really poor

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

loved the lobby and bar area, had lots of options

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

hole stay bad breakfast dirty bathroom had to call for room service room was severed cleaned to after 4 pm very bad parking had to park and feed meter on

there was no breakfast. or take out breakfast. toilet was child size. why?? need bigger toilet

wifi didn t work and only valet parking was available

glad breakfast was included especially saturday

does not close fully leaving you able to hear the noise from outside which was a bartmiza and the kids screaming

were greeted with sparkling rose, upgraded to an apartment for free, and they kept the pool open a little later for us since we arrived late due to the global tech outage

bar and cafe area were really good

when we arrived we were greeted by the om alina who was awesome as well as the pool attendant tara

the pool. the room. the rooftop. margie s.

upstairs bar on a nice night would be lovely

rooms were comfortable and clean. great free breakfast.

the kids loved the pancake machine. in our second night the staff was wonderful.

kids noisily running around in halls at all hours

wonderful free breakfast

group of kids were playing hockey in the hall, called the desk they knew about it then went to say something

i made use of room service for a late supper which was fine, but i was disappointed with the choices

nice hotel, staff, great little bar area with fireplace.

room service is way too expensive

restaurant was closed. no 24 hour room service. no refrigerator in room.

meals in the restaurant downstairs were excellent, as was the room service breakfast

fitness room. location. bar. room.

if you happen to go to the bar and get alex as a bartender, you just hit the jackpot - he’s great

the spa was also very nice

great for an adult weekend away from the kids

hotel & spa has become my home away from home

location was perfect. breakfast meal was good. bar was also very nice.

the gym (which i used to 3 times during my 4 night stay) is nice but could have better equipment

swimming pool and gym

the hotel has a resturant, snack place, gym and pool

the pool wasn’t heated! lol but it was a great place!

daily breakfast, easy access

the breakfast room is large with a tv and the assortment of breakfast food is amazing

asked for early check in on the arrival day and the staff was so helpful, we managed to check in 3 hours

good breakfast.

breakfast was good

to “breakfast” on your website’ views of the food such as eggs sausage bagels; was not available

breakfast is just ok and there should be a microwave in the room

there was no breakfast offered. there was coffee.

lack of breakfast options

they always have fresh tea at the lobby and great breakfast at the roof

the fitness center was decent and clean

ordered room service for 8:15 and they woke us up at 6:15 in error

the location great, very close to the subway station and multiple busses, clean, airport shuttle

location to citi field/subway. no pet fee.

and the worker there are negative people and they were bothering me and my kids

included breakfast and shuttle service to airport

have to buy at lobby bar for over $3

no room service until requested

rooftop and gym room was a great addition to the stay

awesome breakfast and great view of citi field.

location and size of the room is great. gym is small but nicely maintained and equipped.

didn't like the breakfast that was included

easy to use gym on-site

the dinning room was closed and so was the gym

didn't care for the breakfast very much

clean quit the moon bar on the 8 fl and the one on the roof top i always stays there every time i go to

the room was very modern and had a beautiful spa tub.

stayed in a king spa room

the rooftop bar was closed but the oo lounge was great.

the spa tub the balcony and the staff we're amazing.

they also offered breakfast in the morning between 7-10am

you get free breakfast in the morning & free wifi

rooms, comfortable bed, quiet, helpful staff, free breakfast, good wifi, satellite tv, reasonable rates, no extra fees

breakfast it's same all day.

we were lucky enough to get early check in which was greatly appreciated after a long flight

free wifi

about the wi-fi they usually give me the pass word when i pay but no wifi was giving to me to sign in into it

sheets, stains on the blanket, the moldy ceiling that was coming apart, no television remote or wifi access, dirty carpet, moldy tiles in bathroom, super hard bed, black hairs on the pillow cases

was in poor condition room was not clean up or change sheets next day after requesting front desk room service came and fixed same old dirty sheets for three nights towels were washed but smelly

not room, phone in room not working, room was extremely cold, no heating instructions, no info on wifi given by person at desk

the hotel offers shuttle service to and from laguardia

would have been nice if they offered a shuttle service to citi field for the concert

gym is great and the terrace with the view

sleep and some one just come inside my room without my permission and i didn t request any room service i feel like unsafe live this hotel by someone come inside my room while i was alone

the shuttle wasn t available so the hotel paid for our taxi to the airport which was awesome

breakfast area was well maintained, clean, food was great

the complimentary breakfast was a nice bonus and the room was super clean

staff at the front desk were super nice and friendly, they let us have an early check in which with a toddler is inmensely helpfull

early check in fee

i never put 10 because wifi was so bad my kids not enjoyed much our stay keep on complaining about wifi

it also had a complete kitchen, stove, fridge, microwave

convenient, centrally located; very good breakfast offering; free coffee and water all day; fast enough and reliable

spacious room with a wonderful kitchen both range top and microwave cooking available

everything was great my kitchen was spotless staff was very friendly

daily room service made our room very inviting each of our 6 nights we returned from exploring nyc

they gave me early check in at no cost and we're very attentive to answer any questions

the shuttle service to the airport was great and there is a train from hotel to time square

i liked the large room, liked the view, laundry facility, etc.

the free shuttle to and from lga is also a fabulous perk

the gym, the lobby, the patio and the second floor, the water pressure ❤️ i have no complaints and

free shuttle from/to the airport, so convenient even if you have an early flight

the next day i asked for a breakfast item on the menu, they did not have it either

our 2 kids slept on the sofa bed, comfy enough

the breakfast is very good and warm.

lady at the front desk wanted to trick me to pay breakfast for my two kids

no restaurant or bar except coffee bar until 10

the shuttle, staff, cleanliness.

stopped into the bar, the gentleman jumped up from eating to welcome us

there is no floor diagram! the swimming pool and gym are only open for 4 hours.

very nice new hotel with a shuttle to laguardia.

absence of a bar and seems under staffed

very accommodating and even offered late check out

the room was really small so not worth the price paid but i guess that’s from them having a late check out which was

the bed was comfortable and was happy with the late check

parking laundry service staff

kitchen

was very nice, and room was clean and our room had kitchenette witch was a plus and also very clean

there could have been a broader selection for breakfast.

in rooms, side doors left open not safe, wish they leve the kitchen supplys in room and not have to ask for things

staff allowed a late check out

the breakfast and the housekeeping

breakfast is just a brown bag, and you can get a hot coffee downstairs

train close to the window could not sleep very well and the breakfast was very confusing in a bag would have preferred a

breakfast is horrible

wish they had more breakfast options but still good food options