the breakfast, though it was good, was also not close to the other relais chateau hotels

i liked that all mini bar drinks were included in the price

mini bar was free, which was very nice

no mini bar list

the food was excellent for both dinner and breakfast

parking was free and good

breakfast was nice and personal

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches nearby but

breakfast nice but nothing special not easy to find someone to ask questions and get

house is right on the highway, so when you’re relaxing by the pool or in your room, you might hear some noise if you’re a light sleeper

breakfast was simple but good

pool was lovely

kitchen only opens on week end

maybe to improve is the assortment of kitchen items in the apartment to make cooking a bit easier

we had room 404, kitchen was well equipped with kettle

service is excellent. staff is very friendly. food is excellent. bar service is good too.

nice to have the bar at the bottom of the

being adults only there, it was obviously quiet with no children running along corridors

nothing particular to mention. maybe a terrace for the bar would be a plus.

there was a lovely bar lounging area but the bar did not seem to be open

excellent location and welcome. great adults only. very quiet and spotlessly clean.

the bar underneath does great pinchos and the staff are really friendly

osed sundays)

the bar downstairs was brilliant, just loved it

nice staff in the bar and reception. nice quiet hotel.

central location with good bar and pintxos. good value

easy parking on the premises

free car parking snd easy walk to/from town center

easy parking

good buffet style breakfast

breakfast was lovely and staff were very helpful

the breakfast was amazing!

breakfast was ok, the surrounding was nice if you search clam and nature.

facilities including the jacuzzi and the dry sauna as well as a small little gym

beautiful, green location with a lovely pool, amazing rooms

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

large & clean swiming pool

the rooms were very comfortable and the pool and garden is very nice

the pool with a view and free wifi added to our comfort

very nice, cosy, modern and spacious apartment with all you need, quiet and lovely pool area, very delicious breakfast, very friendly staff, lovely location between the

rooms with a little kitchen, everything is new

very good freshly prepared breakfast provided

the peace and quiet, the breakfast and the staff.

we enjoyed walking, cycling, relaxing by the pool and cultural visits to bilbao

very nice hotel, beautiful decoration, relaxing environnement, good food, nice swimming pool.

the staff were very helpful and friendly and we enjoyed the bar setting

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for those who play golf the superior room was spacious and clean the bed was huge and

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

i also really enjoyed the great facilities, especially the pool and the well-equipped fitness room

close to bars, restaurants, and shops

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

eventually discovered a bar that

there was a bar where pastries and sandwiches could be bought, but there should be more choice

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

secure parking onsite

plenty of on-site secure parking

location is in a quiet area, offers free parking and has a big inside garden to hang out

kitchen facilities good, secure location, comfortable bed

kitchen was a little cram but that was not a major issue

good wifi

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

excellent wifi

location, tranquil setting, with ample free parking

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

parking was free and convenient

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

early check in; nice bathroom

bar with coffee, breakfest and lunch

thout password) worked though i had to go back down and ask about it

there is a nice free parking

clean, free parking and less than 10 minutes to the airport

wifi worked properly

excellent. just loud music from bar opposite.

no breakfast buffet restaurant, only a spanish style bar

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful receptionists and bar staff

helpful reception and bar staff free airport transit

restaurant or bar on site, there is a small one attached to the hotel right beside it

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

the shuttle picked me up at the airport within 10 minutes of calling

i arrived at dinner time and took the option to order in food from a local bar which was simple but excellent - made my evening

i also liked the free shuttle service

paid extra because i was traveling with my kids who are 20 years old

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

private parking, comfortable bed, decent size room for family with two kids, great customer

friendly, efficient staff. comfy, clean room. free bus shuttle from/to airport. breakfast.

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early flight

pool

pool gardens fact that it was very very dog friendly . house location

pool not available, but present on photos

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

hotel and facilities, a small pool to get refreshed after a day out

we enjoyed eating and drinking on the terrace, swimming in the pool

the spa of the hotel was worth the trip to durango.

the kids loved the pool

i even managed to take advantage of the outdoor pool

gym that the place offers is far from ideal, maybe for someone that has never lifted could work,

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is wonderful place to have your morning coffee abs get some

did not expect all the kitchen facilities but great

room was exceptionally clean and comfortable, blind on windows and fully equipped kitchen in room

hot drinks machine wasn’t working during my stay, and several pieces of equipment in the gym, including the bikes and treadmill, were not functioning properly

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

good restaurant & bar food. close to airport

friendly bar with snack food available

temperature a little too high and a soap bar would be great in the bathroom

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

location, really helpful staff, great bar and facilities, super safe parking.

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

playground for kids

closed but roberto and his staff were excellent and rustled us up a lovely spread and kept the bar open and joined us for a drink

the hotel doesn't have any dedicated area for chilling/staying with kids

property seems more focused on being a bar than a hotel and isn't very covid-safe

to find out adjoining rooms were not adjoining, just next to each other as we have two young kids

whole experience from early check in, car parking which was essential and sub-basement

small bar and lounge area

there is staff 24/7 and a bar with snacks

the staff very helpfull, there is a bar open 24h highly recommended

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

the gym is excellent

evening menu was limited in the restaurant but the lobby bar served good food.

room service was below par the shower had mold on the sides and the drain was semi clogged and

the gym is a joke. is a very small room with no space for anything.

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have ever come across

nice hotel at the river. pretty close to the old town, nice gym

they even allowed me access to their gym shower off-hours because i flew

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

junior suite perfect for a family (two kids)

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

location and the roof top. staff were friendly and the bar was excellent

warm welcome & unexpected early check in. good breakfast

the bar area a nice place to chill and have a drink

well situated to walk to guggenheim and old downtown, exceptional staff and room service

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

lovely staff who gave us an early check in and fab restaurant/bar

the addition of the bar next door for a lovely breakfast was also fabulous

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

the bar is also great

the old town is right across the street check in time is 12pm no early check in

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

hotel was in an excellent location close to everything and great for traveling with kids

an early check in for us which was nice, easy check in and out, location is excellent,

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

got the impression this might be an ongoing thing) so

perhaps book spa treatments before arrival?

hotel, great location, very good breakfast, room and front desk very helpful

room was very big and exceptional for traveling with kids

great facilities - gym was basic but great

cleaned every day, staff helpful and friendly, breakfast great , soundproofed rooms gym accessible at all

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

fantastic location, comfortable beds, great staff and a lovely breakfast.

great location in the old town. great sized rooms and breakfast was fantastic

location and great breakfast!

staff was friendly and room service meant that my bed was cleaned very quickly.

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

location, very clean, confort, fast room service

used the laundry service twice and both times we received our garments back already in the afternoon: this

excellent up market tapas bars nearby

i found myself having to go to the hotel bar each morning to purchase a coffee to go

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

service, room, breakfast, restaurant and bar and location

the bar and the terrace has a nice view on the nervion river

lovely bar terrace where we sat later and had sundowners

great rooftop bar with a nice

limited hours for swimming pool and spa

the gym was small but adequate for a short trip

the rooftop and the gym are the cherries on this beautiful cake

located, clean and modern hotel complete with an outstanding rooftop bar and gym/spa facilities

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very wrong

❓bar did not serve a glass of cava

the service was amazing, the breakfast unmissable

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

also the prices at their bar were very high

the wifi worked perfectly too

reception & room service staff were really attentive and helpful

room service food and breakfast is poor quality.

gym is in basement and a little too warm for working out.

wifi was

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

very kind to ring and say room was ready for early check in

hosts help me with my request of early check in.

super clean, comfortable, fantastic location, full kitchen, great shower

items in the kitchen were missing like tea towel, insufficient (2) dishwashing tablets given we stayed for 6

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone was so friendly and helpful

breakfast was perfect, especially the guggenheim museum view

fast room service, every request is done in a few minutes

we loved breakfast on the terrace

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced the (+)amazing breakfast, great gym (-)they gym was amazing but the open lobby was comfortable (+)gym is something out of this world for a hotel (-)they didn't have combs and in my room there weren't amenities the gym was closed at 9 am. (+)small gym. bus connection to the centre. delicious and versatile breakfast buffet. (+) the gym is spacious with modern (+)best gym in hotel i ever been before (-)couldn't work out if there were any facilities like gym but not really an issue (-)no water in the gym

the little play area for kids at breakfast was fantastic

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

our room, the bar and restaurant. the staff. the location

was spatious with fold down bunks for the kids and comfy beds

the wifi worked well

i had to work for a while and the wifi was good

wifi was a bit sporadic

wifi wasn t working

wifi is blocking certain network services without giving you upfront or during usage a warning

also very clean, room service daily

nice room amenities such as mini bar, toiletries, and super fast wifi

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and helpful staff

wifi a bit intermittent but no real problem.

check in late cleaning perfect late check out

breakfast bar had a huge choice of food

lovely friendly staff and nice gym

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

well equipped gym and spa

gym is great as well, staff is friendly

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

gym needs upgrade

hotel in good location with parking garage equipped with ev charging station

room service food was not good by any means unfortunately but we loved the woman who delivered the

free coffee in the bar area was a bonus

spa was ok but the hammam not hot enough

the honesty bar was a great idea

the breakfast was varied and delicious

perfect location, welcome desk decoration, all day free catering, kids welcome kit

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

reception, room, staff, breakfast, helpful tips for shopping and eating were simply great

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

t the staff quickly helped and fixed

wifi was not reliable on the mobile phone, but on the laptop it was really good

united match in the bar as i am an avid football fan

also, there was the bonus of an ev charger in the hotel car park

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

friendly staff, early check in, comfortable room. very close to guggenheim museum.

staff. bar facilities. near town center

good breakfast and pintxos were available at the bar in the lobby

a irish bar with great food

breakfast was at the bar with limited options available.

room, modern and fairly new, very helpful staff and they serve food and drink at the bar of the hotel, which allowed us to have some late diner when almost everything else was closed

friendly staff, also towards our kids

great location with park and playground on the doorstep for kids

also, room service was late when needed just for a cup of tea

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

the bar downstairs is lovely

would have liked interconnecting room for the kids.

with small kids it would have been reassuring to know in advance

amazing buffet breakfast with everything you could want

able to accommodate with the kids rooms

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

room service far too expensive

many little presents for parents and kids

room service, accommodation and provisions were exvcelent

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean