service is excellent. staff is very friendly. food is excellent. bar service is good too.

we had room 404, kitchen was well equipped with kettle

kitchen only opens on week end

maybe to improve is the assortment of kitchen items in the apartment to make cooking a bit easier

no mini bar list

and also the breakfast was were poor - even any kind of hot meal, fried and scrambled eggs were for

terrific hot shower in gorgeous bathroom, fabulous food and wonderful staff, easy secure parking

amazing castle stay. nice restaurant. great breakfast

fantastic facilities. beautiful grounds excellent breakfast free drinks in room

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches nearby but

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches nearby but also close enough to drive to

breakfast nice but nothing special not easy to find someone to ask questions and get

pool was lovely

beautiful property - very stylish and tasteful decor lovely swimming pool relaxed atmosphere

parking was free and good

breakfast was nice and personal

easy parking

nice to have the bar at the bottom of the

being adults only there, it was obviously quiet with no children running along corridors

nothing particular to mention. maybe a terrace for the bar would be a plus.

there was a lovely bar lounging area but the bar did not seem to be open

excellent location and welcome. great adults only. very quiet and spotlessly clean.

the bar underneath does great pinchos and the staff are really friendly

osed sundays)

the bar downstairs was brilliant, just loved it

nice staff in the bar and reception. nice quiet hotel.

central location with good bar and pintxos. good value

easy parking on the premises

free car parking snd easy walk to/from town center

good buffet style breakfast

breakfast was lovely and staff were very helpful

the breakfast was amazing!

breakfast was ok, the surrounding was nice if you search clam and nature.

facilities including the jacuzzi and the dry sauna as well as a small little gym

beautiful, green location with a lovely pool, amazing rooms

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

large & clean swiming pool

the rooms were very comfortable and the pool and garden is very nice

the pool with a view and free wifi added to our comfort

very nice, cosy, modern and spacious apartment with all you need, quiet and lovely pool area, very delicious breakfast, very friendly staff, lovely location between the

rooms with a little kitchen, everything is new

very good freshly prepared breakfast provided

the peace and quiet, the breakfast and the staff.

we enjoyed walking, cycling, relaxing by the pool and cultural visits to bilbao

very nice hotel, beautiful decoration, relaxing environnement, good food, nice swimming pool.

the staff were very helpful and friendly and we enjoyed the bar setting

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for those who play golf the superior room was spacious and clean the bed was huge and

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

i also really enjoyed the great facilities, especially the pool and the well-equipped fitness room

close to bars, restaurants, and shops

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

eventually discovered a bar that

there was a bar where pastries and sandwiches could be bought, but there should be more choice

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

secure parking onsite

plenty of on-site secure parking

location is in a quiet area, offers free parking and has a big inside garden to hang out

kitchen facilities good, secure location, comfortable bed

kitchen was a little cram but that was not a major issue

good wifi

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

excellent wifi

location, tranquil setting, with ample free parking

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

parking was free and convenient

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

early check in; nice bathroom

bar with coffee, breakfest and lunch

thout password) worked though i had to go back down and ask about it

there is a nice free parking

clean, free parking and less than 10 minutes to the airport

wifi worked properly

excellent. just loud music from bar opposite.

no breakfast buffet restaurant, only a spanish style bar

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful receptionists and bar staff

helpful reception and bar staff free airport transit

restaurant or bar on site, there is a small one attached to the hotel right beside it

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

the shuttle picked me up at the airport within 10 minutes of calling

i arrived at dinner time and took the option to order in food from a local bar which was simple but excellent - made my evening

i also liked the free shuttle service

paid extra because i was traveling with my kids who are 20 years old

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

private parking, comfortable bed, decent size room for family with two kids, great customer

friendly, efficient staff. comfy, clean room. free bus shuttle from/to airport. breakfast.

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early flight

to find out adjoining rooms were not adjoining, just next to each other as we have two young kids

the hotel doesn't have any dedicated area for chilling/staying with kids

closed but roberto and his staff were excellent and rustled us up a lovely spread and kept the bar open and joined us for a drink

playground for kids

there is a children’s playground on the site which is great to keep the kids entertained for a while

hotel and facilities, a small pool to get refreshed after a day out

the spa of the hotel was worth the trip to durango.

we didn't try the spa or gym but i feel that they would have been superb as well

the kids loved the pool

spa centre with two saunas and swimming pool are working every day untill 21

room was exceptionally clean and comfortable, blind on windows and fully equipped kitchen in room

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is wonderful place to have your morning coffee abs get some

good value for money, has all the basics, even has a gym!

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

interconnecting single rooms with own en-suite and shared kitchen (not used) washing and drying machines available

staff. bar facilities. near town center

clean room and restaurant/ bar in the hotel

room, modern and fairly new, very helpful staff and they serve food and drink at the bar of the hotel, which allowed us to have some late diner when almost everything else was closed

a irish bar with great food

good breakfast and pintxos were available at the bar in the lobby

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

loads of comfortable seating in the bar

public areas were good and the bar prices were very reasonable

very handy to have outdoor pool despite having to share with gym

room service was nice too

gym and spa are excellent

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant attached

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

nice bar in the building and great restaurant around the corner

whole experience from early check in, car parking which was essential and sub-basement

small bar and lounge area

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

very nice staff, comfortable beds, very clean and modern . bar open 24h

it's small hotel with no restaurant, bar only

very comfortable bed and excellent room service and changeover

the gym is excellent

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

staff, facilated an early check in and always available to answer questions

room service at night came within 20 minutes as i had been notified

good gym

junior suite perfect for a family (two kids)

also i was pleasantly surprised by the gym

they even allowed me access to their gym shower off-hours because i flew

it has a small gym and sauna

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

facilities were excellent and i loved the gym

the wifi is a bit slow and unstable.

breakfast and room service really good

the gym could have more diverse equipment, though it's not a big deal.

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

great location. fabulous friendly staff. great bar & restaurant next door.

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the addition of the bar next door for a lovely breakfast was also fabulous

hotel bar is lovely, and used by locals too

the old town is right across the street check in time is 12pm no early check in

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

free wifi

room was very big and exceptional for traveling with kids

can t order room service

great for families and kids, close to tram for connection to metro so getting around was a breeze

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and transportation

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room service was limited times

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet brush in the bathroom

an early check in for us which was nice, easy check in and out, location is excellent,

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

the bar and the terrace has a nice view on the nervion river

garage parking was expensive but included ev charging

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn't find it great value for money towel in bathroom frayed

early check in helpful as we arrived on early boat at santander

we tried to check it out and it turned out they meant a hot shower cabin in the gym on the 7th floor, but there is no sauna - this was a bit of a

the gym is old and does not provide all you can expect.

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we felt the need to use it, tea-making facility

great breakfast and really friendly staff

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

staff was friendly and room service meant that my bed was cleaned very quickly.

good location in old town of the city

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

spa time limit is just one hour

staff were very helpful snd the rooftop bar was a lovely place to relax

wifi works well

amazing breakfast, bar and of course staff

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very wrong

they offered a wide selection of cold and hot dishes for breakfast both as a buffet and a la carte

the service was amazing, the breakfast unmissable

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you’ll ever

the breakfast is fantastic

very clean, new apartment, big bathroom, kitchen has everything very nice host raul

very kind to ring and say room was ready for early check in

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

super clean, comfortable, fantastic location, full kitchen, great shower

hosts help me with my request of early check in.

wifi is not so good (6 floor) and the breakfast could have more variety. (+)amazing location, great staff, comfortable and quiet room, great wifi (+)check in, super friendly staff, free wifi, great location (-) wifi connection was bad (-) no mention of wifi code, i had to ask (-)wifi could have been better

early check in, super friendly staff, free wifi, great location

the rooftop bar has a lovely atmosphere and great views

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

the breakfast also served from this area was the best we had in our travels throughout spain and

room was a bit small but not a huge issue room service - probably ordered the wrong thing

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

good restaurant, more than adequate gym, friendly staff

room service available, brakfast very tasty and a restaurant within the same building

quite expensive, and would like to have option for glass of wine in the room service not all full

awings with stickers which kept my 4yo busy for a while :)

little attention for the kids

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

wifi a bit intermittent but no real problem.

an excellent stay with young kids - highly recommended

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

i had to work for a while and the wifi was good

the wifi worked well

bright and clean room and bathroom with very fast wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

hotel was wonderful, complete peace, i liked the pool, the bar located next to it and most of all i liked the

great gym and spa facilities and fantastic breakfast

gym is great as well, staff is friendly

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

staff- very professional and polite, very clean room, good quality wifi, very handy and close to the center, large and secure parking

the wifi wasn t very reliable.

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

room service only until 11pm, no ice machine for guests

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

also i tried to order room service and they only had 2 things available from the menu

enjoy some free freshly cut coffee at the waiting room while scroling our emails with the free wifi

the bar was not well stocked

were having a drink in the hotel bar, the bar closed with no notice , as we were residents and it would have been nice to stay a bit

hotel in good location with parking garage equipped with ev charging station

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top quality and

perfect location, welcome desk decoration, all day free catering, kids welcome kit

gym is quite small but it is really well equipped and it was empty so there was no problem

room exceptional .breakfast good .location good

ada adaptations excellent excellent breakfast location excellent ac working great

also, there was the bonus of an ev charger in the hotel car park

staff were all excellent, wifi some of the best i ve had in a hotel for a long time

was old school comfy, with large hallways and rooms, very clean, lovely staff, lovely old bar that was great place to have a drink and unwind

the terrace bar was a nice oasis

lovely places to relax all over the hotel and the service in the bar was also excellent

had a bar for cocktails at night , wonderful full french