good: friendly staff ( although the young man behind the bar ignored me when i arrived )

breakfast but the rooms the food were great staff on morning were great very helpful young man on bar in afternoon really

the staff we’re extremely friendly and welcoming the bar and the room we’re very clean

the prices at the bar and in the restaurant were very reasonable

bar excellent staff

com overcharged us and manager messaged to say a refund would be ready at the bar for us

central location, nice and quiet. lots to do for kids

we walked to the beach and came back for supper to find the kitchen had closed early due to lack of customers, but the barman gave us good advice on other

pub singer and local kids were very noisy

access to wifi - onerous method/too intrusive - just give guests free access without insisting on inside leg

room service menu a little limited, but excellent quality

the pool area in the hotel was amazing and the thermal spa experience was fab

to order room service, and was told the kitchen was too busy

from the warm welcome, spa, breakfast, bar area & most of all the staff

breakfast was excellent and the evening meal was good

light airy bar and restaurant overlooking the dee marshes with fantastic views of the bird life at breakfast

breakfast had plenty of choices and was enough to keep us going all day

perfect location nicely refurbished v clean great food great bar atmosphere 11 out 10

allowed early check in as going onto a function

lovely rooms and bar area.

gym was a little bit small but i didn t expect to much anyway from an hotel gym

the breakfast buffet was good and most importantly all the staff were extremely helpful

locations had been the reason we chose the malmaison, very close to bars and restaurants and obviously the water front was a bonus

kids had a terrible night's sleep due to being too hot

extremely accommodating with late night room service and great

we chose to have room service for breakfast which was lovely

i had a family room and the couch bed was very uncomfortable for the kids.

great wifi according to the kids and we were nicely located for the albert dock and the city centre

were really accommodating and friendly hotel was very clean room service was great room with the mersey side view was

staff blondy in the bar and great receptionists and house keeping staff and breakfast staff had a late check out with no fuss i will be back great stay thank

ginos restaurant bar is a 5 mins walk and panoramic 34 amazing place also 5 min walk 10 mins and your on water front

customer service and late check out were all fabulous.

breakfast was delicious, room was lovely

us a room with amazing view of albert dock and a free late check out to 6pm as our flight was later that

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

just a small thing the lighting in the bar in the evening, it was very bright.

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

the facilities were excellent, especially the gym which was put to good use during my

in a town house suite as a 40th treat without the kids

the room service, staff were extremely attentive, modernised stylish room

there was no room service menu

gym was great, sky bar is fab

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

shepard's pie on the room service menu is fantastic

nice breakfast

having mini bar in room was a definite bonus

no rowing machine in the gym

unique hotel with added bonus of a gym

the rooftop bar was fantastic to sit and look at the view

the rooftop bar gives great views of the city both by day and night

space in the room was fantastic

lovely hotel 2nd time going with 6 kids and they don't complain at all and so very helpfull

the presidential suite was a nice room, the kids were really excited about the big bath

big rooms, ac, wifi

no facilities for breakfast but lots of places and supermarkets around

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

good wifi, comfortable beds and decent bedding

the wifi was a bit slow but really got no complaints at all

was very clean and the duty manager was nice enough to give us late check out

staff was fantastic, room service on point ud83dudc4f

late check out policy makes no sense whatsoever!

chicken i ordered

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which was perfect for us

extensive choice of breakfast and the restaurant food was very

great breakfast, close parking, fast room service etc

size of the gym and small choice of equipment

the front desk clerk was very helpful with a late check out, very accommodating

wifi was not working properly

great location, lovely staff and really accommodating, great bar next door serving good food.

it was a little noisy above a bar but they did provide ear plugs to help with this

in the heart of the city close to all the attractions liverpool 1 and matthew street lots of bars and restaurants around but enjoyed the bar attached to the hotel lively and live

had dinner in the bar below (the best steak and guinness pie i have ever had wow

late check out at 11 was brilliant and they do breakfast in the pub

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

late check out time of 12

location was excellent. late check out big bonus too.

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag it was £2

gave us late check out/early check in for free as it was a birthday group

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

brought my sister over for her birthday, staff were so kind and helpful, they gave us late check out for free and put up balloons and banners all for free too and offered us free hot

charges for bag drop with in an hour and extra charges early check in, no coffee and tea facilities quite confusing finding the room had to go to 1st

they offered us their early check in and helped with accessing the room prior to the official check in

great laundry round the corner

a number of very fair priced items in the mini bar my wife had a canned cocktail that was only 2 ideal while getting ready

large room with a great view, right in the heart of the city. wifi worked great

rooms were clean and fresh laundry every day

good free wifi throughout

the tv the signal kept on breaking up making it hard to actually watch anything this may be a wifi issue with signal strength at a guess

wifi not working

tv, wifi, shower was really nice and refreshing

to find with parking

gym a bit shabby.

room service breakfast was stone cold this was the only disappointment of our staff everything else

only annoying thing was arriving at 10:05pm and finding out that there was no bar food and 90% of room service food is not available after 10pm

probably the last thing i needed to hear after travelling with 2 kids under 12 for 3

to everything , decorated lovely for christmas both inside and out , helpful staff and great breakfast

the bar only opens on match days, but it was clean and the toilets were immaculate

squeaking floorboards and bar downstairs was quite loud

the new everton stadium next door is a golden opportunity for this hotel to get the bar and accommodation up to standard for this business to prosper

is to the hill dickinson stadium (everton fc’s new ground) and how lovely the staff were at the bar down

) was able to use the bar after the match

location of hotel. late check out. reduced parking price. size of bed.

location was great, no issues with the kids playing the table games and being noisy.

the 24hr gym was a

bar staff was super, loved the passionfruit martini

the hotel has a huge bar / restaurant area and has a good selection of cocktails and beers, but there are cheaper

such warm welcoming staff, lovely bar and restaurant

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

venue was brilliant, live band playing in the bar and lovely food

room, good public bar and friendly staff

of room, good access to the bar with a great selection of food and drinks

late check out, nice big bathroom, great location, lovely shower

no early check in. no option to pay cash in restaurant/bar

although we didn't use it there is a restaurant and bar and breakfast

late check out.

hotel staff are friendly, didn’t use the bar but had good bar facilities with live sports playing

breakfast and late lunch were very

room service was excellent the staff were so friendly loved our stay thank you.

is brilliant, and the staff were really helpful when we were calling to request early check in

we ordered room service for the first time, it was delicious, presented lovely and it arrived quickly with a

no late check out

good size room clean decent breakfast .secure parking

early check in request wasn t met and they didn t have adapters for european chargers

excellent great management and very accommodating for late check out

helpful staff and nice rooms. the gym was an added bonus.

don't like self service breakfast so next time i would use room service

drinks etc

small gym

wouldn t work , needed different key for gym so kept locking ourselves out

the gym was small

lovely selection of breakfast well equipped gym

etstion dhops and for us ideal to walk to liverpool cruise terminal,clean and tidy with a good breakfast and staff who are friendly snd

to the breakfast but not an issue as the breakfast was lovely, adding some more gin to the bar area and extra soft drinks for the non

liked the unusual reception arrangement with no fixed desk, the bar and restaurant the staff were all very friendly, attentive and helpful and we would definatly

nothing except maybe the bar was expensive £10.60 for 2 pints of lager shandy !!

staff were rude asked for early check in was willing to pay told

the room service menu could use a few more traditional meal options.

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

spa was my highlight the woman were on hand to help and the facilities blew my mind room cosy gym 24 hour so loved the workout food exceptional stayed here a few times love it

the wifi was terrible.

the bedroom was excellent, far better than expected. the spa facilities were also fantastic.

next door to a casino

clean, beds incredibly comfortable, friendly staff, bar and restaurant very reasonably priced, convenient location, free car park

late bar available

location was fab, not too far from albert dock, a casino, food outlets

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

good location, excellent wifi, fridndly staff, nice bar and clean

location, bar and staff

bar was good with discount if you were a guest

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

good bar prices

the hotel is comfortable and friendly vibe hotel bar is nice

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

room, clean, loved bath in room so could have a spa bath whilst watching a film ud83cudfa5

on arrival early check in paid for, receptionist not very welcoming

no room service, scruffy rooms. awful

the longe bar is also very nice and all staff we came into contact with friendly

the bed was especially comfortable and the free wifi and reduced parking was a bonus

the member of staff told me i would either have to pay 20 early check in to leave my bag or put it in an off site locker

although small the gym and pool were a bonus

we got there early and got an early check in which was great

lovely hotel and lovely staff, kids enjoyed the swimming pool. great location.

tried to order food through room service

there was no water in the room, and no phone so we can call reception or room service

nice beds and fully equipped kitchen

location; fit out and kitchen facilities

the fact that you could make food for kids rather than eating out all day

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

for 4 on day 3 the weather hit highs of 20 degrees and the apartment was an absolute sweatbox our kids were feeling it and were super upset and annoyed by it, we reported it and someone came to

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

also the room wasn’t ready so they gave us a late check out

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

late check out option was ideal

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

the hotel bar is relaxed, friendly and food/cocktails/live music is not to be missed

the room & spa bath was great!

beds a little hard but room was clean and warm , breakfast was lovely

kids loved it too

the staff were so pleasant and even gave the kids colouring packs whilst we were waiting to check in to our

fab breakfaat pleanty of choices and real cereal - kellogs went down a treat with the kids

room was great for 5 of us and kids loved the jacuzzi bath as well

kids in particular loved the decor-we were in the jungle room & they adored the theming & we all

shame we asked for early check in, still waiting around after 3

bathroom of the room we stayed in (the flamingo pool room) started smelling very strongly of sewage as soon as we started using the showers,

spa bath is a really nice added extra

the bar the shower the bed

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

super clean, friendly staff, bar area good

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

bar and night security

everything, decor, toilets were black which i loved mini bar was marshall amps

the 24 hour bar was a massive hit

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

receptionist & bar team really welcoming, friendly and more than helpful

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

breakfast was amazing staff very friendly and helpful great location very clean and comfortable

and it was in the centre of town staff and breakfast was amazing would recommend it

location and breakfast.

hotel is only a 5 minute walk from lime st station - the staff were really friendly - breakfast was good

lovely and clean good location and very good breakfast . staff all friendly will stay here again

allowed early check in and great location

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

bar not open at all during stay

decor when you first walked in was so lovely, nice bar with good selection of drinks

very well run hotel with a proper reception staffed by two helpful staff and with a nice looking bar and

loud music from the bar downstairs

really nice hotel,good breakfast and in a good area.

staff allowed early check in after a long flight and train ride-this was so amazing to get to rest before touring

breakfast was plentiful, warm and tasty

were quality, bar was open late to have a few beers on the way in from a night out

selection of food for breakfast, something to suit everyone's taste

left waiting to order drinks at the bar as only one staff member serving and then he had to abandon this to go and check in guests

the expensive tariff for an early check in

beds were comfortable, pool was small but the kids enjoyed it

no pool available. we booked this hotel as it had a pool for the kids.

location and gym facilities. the bar and football on the tv

size room, very comfy bed, very clean room and bathroom, excellent room service and very friendly, helpful staff

heat in the gym was a staggering 32degrees on arrival in the mornings

good gym equipment

they accommodated an early check in and were really helpful with everything

early check in. staff were so professional and accommodating.

room finish was beautiful and the bar down stairs was fantastically set out very high

it s above a bar but don t let this put you off as we didn t hear any noise at all

is great area but no place for car parking and there in the bed too much hair i think dog hair my kids not sleep on that s

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect our stay

could have done with a television especially with having kids in the room

there were colour led lights in the room that you could change so could be fun for someone with kids

27am and my kids and i were awake until after 2am on our holiday

the bed was very comfortable, and the breakfast was very, very good

rowdy kids , screaming and going rampant in the next room to me.

the breakfast is amazing, staff are so friendly, relaxing bar area, hotel is central to everything

the breakfast was excellent

staff really accommodating. facilities and breakfast good.

some noise late at night..kids running around corridor.

in staffs are very nice anytime you meet them have public area have self laundry service have gym

room was amazing the room was a good size and the kitchen was fully equipped with everything you needed

immaculately clean and well equipped kitchen

food. gym. bed and room very good.

lovely breakfast

could have been more gluten free options on the kids dinner menu and main (adult) dinner menu

is great, very good breakfast and cute bar area and restaurant if you want to eat in the hotel

staff on reception were amazing the one guy in particular helped me get early check in - was super friendly

great for visiting family in the area, play park for kids and free car parking

staff were friendly, the bar and restaurant area was spotless

very close playground for kids, our daughter loved it

beautiful surrounding, very friendly staff, great room service

hotel was very clean with a kids play area outside & a lovely decking area overlooking the lake

we had a twin room with the kids,which led us to go from one room to another

no room service which would of been a bonus for us to order for a snack on arrival and before bed

it's value for money and the kids loved the pool

loved the bar areas, staff, and the busy holiday vibe in general

very good location kids friendly. excellent breakfast.

no bar or cafe.

called me a liar for saying i booked early check in especially when i even showed them proof

the mini bar was just basically the same price as going to the shop

was offered to pay for early check in but i had plans anyway

mini bar facilities if needed

room was just down the hall near the breakfast/ bar area was brilliant located near city

early check in from work

staff were excellent early check in and lock up for bags on check out the staff were very welcoming and

the bed was comfy and they donr late check out staff were friendly

receptionist was very accommodating on arrival, we arrived early and she was able to give us early check in which was ideal as we arrived on an early flight

early check in, friendly staff, ability to leave our bags in reception on check out day

spa was amazing and quite after 8pm we will be back.

lovely and clean staff really helpful breakfast amazing would stay again

well appointed, comfortable rooms with good wifi

really nice people enjoyed the stay nice clean an gym an baths was brilliant

gym was brilliant

front door coming and going have to walk in to the bar but not to bad

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was very

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

location and staff offer me laundry for free and early check in

would definitely use again great value for money in the bar too

a takeaway shop and unfortunately our room was right beside what i assume was the back of their kitchen

secure location, friendly helpful staff, allowed early check in when room was ready

the room was huge with a great bathroom well stocked kitchen & really

the bar was very cute and reasonably priced

got confirmation that we could have an early check in from bookings

we're really friendly and their bar adjacent was such a good place to spend your evening

the staff connected to the bar and rooms couldn't have been more helpful

although the bar below was busy our room was very quiet and we got a great nights sleep

easy to check in with staff in the bar below who were really friendly

the staff are more than lovely and there is a great bar attached

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

no complimentary breakfast on a week day

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

very good breakfast, for free, like a preasant, for everybody.

we didn't have breakfast

obviously, no access to bar or restaurant but the room service breakfast was fine to start the day

on departure allowed us to extend our parking beyond our allotted time

downside was the shower and bath etc were just a little outdated, there was a few laundry bags outside our room from the begining to the end of our stay

hotel was spotless we found location good staff are very helpful smiling chatty breakfast was great the choice is suitable for every 1 even fussy eaters staff listened about the

great bar and restaurant and the breakfast was wow

on arriving from glasgow we were given early access to our room and staff arranged a late check out for us due to reason for our visit

very clean & the beds very comfortable tea coffee hot chocolate making facilities in the room & room service was a bonus the hotel is central to all attractions & although a stones throw from

a selection off cocktails drinks and light meals was tucked away for a bit of fun be it a game of pool watching the tv or catching up with friends for a chat

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived weirdly, only one kettle between two joined

lovely room, good wifi for working

wifi not always available in room

a huge, fully equpped kitchen diner, decent twin room, and a bathroom though compact, was perfect

signal and couldn't get the wifi to work, probs are own fault tho cos we didnt even ask how to use it and were both thick

wifi kept disconnecting

well equipped kitchen, quiet location despite being in city centre

the spa was amazing

more importantly the wifi was very erratic and slow so very poor for a 4 star hotel pertaining to be good for business

location amazing furniture was uncomplicated and stylish . restaurant and bar gorgeous

lacked for nothing with a great gym

the wifi was weak

sheet with some information about wifi code and shower switch would have been great

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

need to do breakfast room service

only negative side

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

the bar and restaurant are really lovely

could be hand soap in the bathroom/toilet and a kettle in the kitchen

so i felt incredibly comfortable sitting in the hotel bar for a drink

spa bath was very nice

of the suite was fantastic and the jacuzzi spa bath was out of this world

no breakfast available and neither was the bar open

lad on the desk was great, arrived a bit early and accomodated me and my friend with an early check in and upgraded me to a double room with

was no breakfast available and no bar

the bar offered a fairly decent choice of beverages, but the staff had no till to tally up the cost of

however they could :) we were early and they allowed us to check in an hour early and use the bar access without any

the entrance is very welcoming with outdoor seating area for couples or families , the inside bar is beautiful decorated as is the stairway leading up rooms, the room i stayed in was on the 3rd

the pillows were kids-sized - very uncomfortable for a grown person to sleep on

kids felt really comfortable staying there

room was big enough for our short stay and had a really cool bar downstairs which was really convenient for a few drinks before heading off into the city

only sugary kids cereals, barely any fruit, old croissants

6 rooms 2 shared bathrooms and a shared kitchen

really appreciated all the little touches and having food available for breakfast and snacks, it really makes a difference

place was absolutely spotless, the kitchen was well stocked for a continental breakfast & the location was also

tghe facilities were clean and comfortoble, the breakfast exceeded our expectations and the staff was very approachable, friendly and very keen to

the kitchen well stocked, breakfast generous and location perfect

good location, breakfast, cheap double room for two and friendly and helpful staff

breakfast included

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next morning

breakfast was good as well as the showers, bed & complimentary coffee &tea

hospitalty very good late check out free