most of the time the staff were excellent, we encountered (as an example) laundry carts blocking the hall

old & no laundry.

nice clean room. friendly staff. nice breakfast.

great place, clean, excellent breakfast

excellent beds. great breakfast. perfect for family with kids.

onsite laundry is a huge plus for those staying multiday - hard to find elsewhere

nice room, helpful staff (john, jacob, anita), easy parking, laundry facilities.

my kids were very upset about that

they provide liquid body soap, shampoo, conditioner, body lotion and a hand bar soap

nice room, spacious, good amenities, everything worked, nice fitness room, very comfortable

laundry facilities available

our room was close to the laundry room and we were smelling cleaning supply

nice to have laundry facilities and the breakfast

gym

chose this one because they had a gym

no guest laundry or pool

staff was phenomenal, the room was great, the place was clean, breakfast was great

hampton inn location is very convenient for families that have kids in wellesley college, about 9 minutes drive

was seems only for 1st night friday, on saturday i got huge headaches bcz it was arriving a team kids with their

i know it was late but there were only a couple of parking spots available

laundry facilities for guests

laundry facility

breakfast was great and fresh!

friendly staff, room was so spacious and clean, and breakfast was tasty (full continental and other tasty bites

pet friendly but very clean.

rooms were clean, breakfast was very good.

breakfast was very good

it was a nice breakfast, staff was very accommodating

very clean, nice staff, great fitness room and breakfast spread, quiet, comfortable.

breakfast is a typical hotel breakfast

asked the lady at the front desk for the laundry and she said i had to give her my room number before she can

contemporary, spacious rooms; good gym and connected to restaurant and bar in adjacent sheraton

excellent breakfast. comfy beds. on point decor. helpful staff.

contemporary, spacious rooms; good gym and connected to restaurant and bar in adjacent sheraton

breakfast far exceeded our expectations

bag for laundry

the pool was great for the kids

made bathing kids more challenging

the architecture is awesome the bar and restaraunt was great as well

staff accommodated my request for early check in and late check out due to the wedding events taking place at

it had a laundry room

quiet despite nearby pool area and laundry area

1:00 am on saturday when getting in, i smelled gas near the side entrance which is next to the laundry

i go to put the kids to bed, and the pull out bed is broken

love the location, the people who work here, the rooms, and the breakfast in the mornings which is free

it has everything we need-laundry, food, kitchen, gym

kitchen! beautiful!

it has everything we need-laundry, food, kitchen, gym

fabulous breakfast

gym

you have to walk through the laundry and bar service areas to get to the room

frayed synthetic, the rear stairs and only access from the parking lot smelled badly of mold and laundry, the

noisy since the trucks load and unload all the time, there's also a humming sound coming from the laundry room

should have daily laundry facilities and owner should remove carpet running between restaurants, serving area

bathroom area was very small and also it doesnt have on property laundry services.

laundry on site was important as we were there for a lacrosse tournament

free laundry powder and dryer sheets as well as the staff

there are laundry facilities on site

room they assigned was loud next to laundry mat for the entire hotel

it also has a very nice gym and open social area

nice indoor pool and gym.

wish the breakfast was complimentary and i wish the bar was open for lunch

loved the cleanliness, really nice room with a beautiful bathroom and closet area, and nice pool

was good, bar was nice

it also has a restaurant with room service so you don t have to go out to eat

breakfast is better than many hotels, but still, eggs aren't great

indoor pool, our room was very convenient to elevators and exits

free breakfast with variety of options

small pool

spacious room and whole place was clean. staff was very accommodating. safe parking lot (free)

also nice to have laundry facilities

of laundry stacked in the hallways wasn't clean no staff long lines restaurant wasn't open as

laundry room smelled horrible

room smell lightbulbs not working in room dishes in hallway no plastic laundry bag in room

laundry room was smelly and wasn't very clean

i have wrongly been charged extra laundry of $14 which i had complained has not yet been

excellent breakfast

never got to have breakfast

bar with limited hours

there was unfortunately no breakfast due to covid-19

no direction to the floor where the laundry room is located in the building

wifi is very slow

rooms smell like pet dogs and cannot be cleared.

wifi connection wasn't available or was not in service

the gym & pool

front of my room there was a laundry room and because of the fact i was sleeping in a living room it was a but

laundry was expensive too

we took advantage of the gym and the laundry facilities

no trash can in kitchen area.

shower was not good for kids and family

there is no laundry facility for guests

this hotel as it said it had a guest laundry but it didn't - you had to send clothes away and we didn't have

no self-service laundry, shower pressure was weak, and started in a damaged room.

no laundry

very pet friendly

we especially loved that the pool was open until 11pm

apex center in areea is a draw for kids so hotel has lots of families

to the closeness of the entertainment center there are a lot of kids, who were a bit loud and running around

kids running in the hall

hockey kids staying there were running around the halls yelling & banging on doors

liked the very comfortable room and amenities as well as the swimming pool and workout facilities

no wifi

like paying for parking, swimming pool and very small and gym doesn't have enough equipments

pool was smaller than expected

the gym was well equipped

the facility and suite was great. the breakfast was very good.

sam was there when we checked in and i'm blanking on the lady who helped us with a late check out so that we

loved the well stocked kitchen

the kitchen and the location

big property, nice pool and outdoor areas loved thr fully stocked utensils in the kitchen big

laundry facility in the building and bbq

everything is provided minus your own laundry

guest laundry

laundry facilities were handy

it was located right above the laundry room, so all the chemical fumes and steam came directly into our room

laundry facilities and equipment in the lower level were dirty

wouldn t have anything to complain about except i was told that the bar was open until 11pm

the lake. gym had plenty of equipment. wish i had brought my swim suit

we ordered room service for dinner and it was very good quality and there is a starbucks in the lobby

didn't like my dinner at the bar but it was reasonably priced

location. laundry on site. pet friendly.

one of the amenities was that the hotel is pet friendly

nice and big gym

was underwhelmed by the size of the pool but loved that it was positioned next to the outdoor courtyard

location. laundry on site. pet friendly.

laundry room excellent

breakfast, laundry facilities, pool

the dryers were all out of service so i could not do any laundry.

s a comfortable hotel with the necessary facilities (the laundry room was a great benefit ) and very nice

the kitchen was poorly equipped, the microwave interior was dirty

to do laundry, dryer was out for my stsy, working so i didn't have time to go to a laundromat so had to

parking, location is very convenient, room was clean, breakfast bar was clean and the food was

parking. breakfast. very clean and appealing room.

breakfast clean

clean room, nice staff, kept up, not worn down,adequate parking, payphone

maids forget to replace laundry bags, towels (leaving a different number daily) and ice bucket bags

didn t have a laundry room

the restaurant staff is not good. it is much better if the hotel has coin laundry service.

i had left it in the drawer and it was finally found hours later by the police in the laundry room in the

no onsite washer, dryer for laundry

one plus was that we arrived at the hotel with quite a bit of dirty laundry

it has a guest laundry which we used. staff very helpful.

cleanliness, nice staff, breakfast, gym, laundry facility

1 small bar soap, no lotion or makeup remover) -no conditioner in mounted dispenser in shower -no laundry bag

cleanliness. breakfast varieties. dimmable lighting. coin laundry.

need more laundry machines..

my room (222) was next to laundry and shook in afternoon due to that.

didn?t have laundry bag

non functional laundry

need more laundry machines..

had pool, fitness room and laundry

laundry underneath my bedroom was very loud too

laundry

the self service laundry was out of order for the 3 nights we were there.

really clean and pet friendly. the kids love the pool!

discovered dirty laundry (2 items) from a previous guest at the bottom of the window drapes when i opened the

gym was great. room was a good size. shower was nice

i could feel the bar from the sofa in my back

great location with lots of parking

this property does have nice and ample parking all the way around the building

stom eggs for breakfast, restaurant and transportation recommendations), a full apartment, laundry& exercise,

room had a tinge of dirty laundry smell

room was next to the laundry and i heard loud banging when i was settling in

separate coin-operated laundry facilities

there is a coin-operated laundry room on site

restaurant not open no breakfast no laundry on premises

great bar with restaurant style seating

pet fee too

no microwave in the room. parking set up not great when it's raining

they had it in the bar but not the rooms

and the gentleman who checked me in was busy doing laundry

fire in laundry room and stairwell door for exit was blocked

breakfast due to covid

i stayed up and watched my children sleep as i was petrified to go to sleep

it was concerning there was a parking spot designated just for the police

clean hotel with several good amenities, a bar that also makes food, gym, pool, laundry services, a snack area

some improvements could be done for the rooms like providing room sandals, and also laundry services made easier

clean hotel with several good amenities, a bar that also makes food, gym, pool, laundry services, a snack area

gym is too small

staff was great, hotel is modern and fun (pool table in lobby)

guest laundry. kitchen in room. comfortable bed. great ac.

long stay guests by providing regular towels, trash, toilet paper, shampoo etc & a complimentary laundry card

1) we liked the laundry area. 2) two very helpful and nice front desk guys: bernie and ethan.

i was offered to move to a different room, but with kids (and a baby) not possib

price, kitchen and breakfast

the staff laundry room had flooded and thus the whole hallway smelled of mist and mildew

the ice machine was not working, no guest laundry- it was taped off with trash bags

pool, laundry, ice machines all work properly

the walls were stained everywhere and the laundry room was in terrible condition

the guest laundry services;great idea loved the fitness facilities loved the pool loved the location

i loved that i got to book both the fitness room and swimming pool for personal use without having to use the

clean. friendly staff. great breakfast.

the facilities like the gym and pool were

the rooms were clean and the pool was great too. loved the shower as well.

location, cleanliness per friendly, breakfast, gym.

breakfast was fabulous with a menu that changed daily

quality was terrible it s not the artistry on the green food that you get for room service and even the food

great breakfast, fantastic location. dinner on the porch with concert in the park was excellent

everything at dinner and breakfast was top shelf

complimentary continental breakfast was exceptional

laundry services are forcing the user to pay cash only, without possibility to have coins paid with

there is a great laundry facility and the breakfast was good

workout room and laundry facilities very convenient

laundry is available for 2$ only

location, laundry room for long term stay

the breakfast i ordered farmers breakfast, scrambled eggs, bacon, and an english muffin

on weekend nights, it gets quite noisy outside with kids running around

right below gym with weights slamming all day and evening

a lot of the time it sounded like the ceiling was going to cave in due to kids jumping around above us

the gym area was nice

laundry was terrible, not a good service, i do not know if this was a one time issue they had

true bonus was fact they are pet friendly

some guest are demonstrate zero courtesy with dogs, small kids running the halls etc.

pool a bit small, but i got to use it solo, so no complaints.

location, free parking big apartment ( 2 rooms) very well equipment kitchen even washing machine

couldn't find the laundry machines even though there was signage

breakfast was adequate...selections could be better.

breakfast is basic

kids loved the pool we go mostly every weekend

kids enjoyed the

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

missed laundry services but it was ok.

no laundry facilities, no safe in rooms

kids live in newton, so this hotel s location is pretty much perfect

i took my kids to go swimming would not have stayed and would be charged if we did

very clean and new with nice pool and gym

very clean and new with nice pool and gym

also used the indoor pool

pool too small

in laundry room and room

the laundry room was filthy with only two dryers working and sombody went thru my clothes in the

laundry was not free vendor machines were not in working order loss money to much noise

location, kitchen, and laundry on site

the room was next to the laundry/maintenance room and the machines were running all night along with this

downside of our stay was the lack of laundry facilities within the hotel

we also liked the free parking that was both covered and uncovered

not room service for breakfast

gym very well equipped, airy, bright

the area where the bar was kinda reminded me of a cafeteria. poor placement of the bar.

friendly staff. hot beverage always available. free laundry, and exercise room.

size of the room, free laundry, friendly staff, privacy, the bathroom products, and the curtains can make the

hot chocolate and use of a laundry

silence, room, kitchen, bath, staff, free 24/7 tea/coffee, all facilities including gym and laundry

very nice beds. free laundry

the breakfast was decent and free laundry room access

laundry

would be nice to have free laundry.

having free laundry facilities is a fantastic amenity and having a laundry basket in the room was a wonderful

laundry is also available for free and easy to use

in time too long and terrible room service they don t clean your room even on the third

parking for the hotel was convient

super comfortable bed, great pool and super friendly staff. couldn't have been happier!

i really liked the pool. it was spacious and clean and warm!

wifi is good to work in the room room is clean and comfort location is convenient to meet our

laundry machines take quarters (i hadn t used physical cash in two weeks, but then had obtain

pool, laundry room

delicious breakfast friendly staffs

the breakfast was great

had to go to the front desk or kitchen for ice

none. but if i can make a suggestion, laundry room would be nice.

no fridge no laundry

not an issue but would like to suggest that a coin laundry for guests would be great.

laundry is worst i ever had in my travel life

was horrendous, no on-site laundry, tv access was extremely limited

i used the laundry and it was great

the whute light in the entrance/ kitchen and a not so friendly face at the front desk whe i did the check in

breakfast had very limited choices but that more than likely is attributed to covid protocol

large free parking, a large shopping mall next to the hotel

big parking lot! clean room, kind staff. breakfast was very good!

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

it's new and clean, the breakfast is good. our kids love this hotel.

the front office lady luana was excellent. got me a room quickly despite being an early check in

the room was great! the pool was a great bonus! staff was fantastic!

facilities still not functioning, guest laundry, pool and bar/cafe/buffet all closed

no guest laundry facilities

there was also a build up of trash over flowing from the can on the 2nd floor laundry room

parking is convenient

the wifi did now work for 3 out of the 5 nights i stayed at the hotel.

laundry room

for more towels they only could give me hand towels cuz the cleaning crew never finished the laundry this was

smoke in the kitchen

also, very well kept pet exercise area with plenty of pet bags if needed

super friendly staff; very clean facility and outdoor pool area; comfortable beds.

did not gave more on request, answer was all towels were in laundry

hot water, ants in room, laundry facility was small and dryer did not work, no air circulation in room led to

i was able to do laundry! pool was great and room was amazing!

limited laundry facility and one of the 2 dryers would not dry

i was told it was the laundry room which isn t even near our room

staff from housekeeping to front desk to shuttle drivers; very clean hotel and excellent clean laundry facility

the laundry facility is great

on the thermostat, yes, but you could hear nearly everything- cars/ trains outside, the laundry room downstairs

the cost of laundry in the room rate would be a nice touch

there was a gym and laundry facility on the property which would have been great

good breakfast, there is a laundry room

wifi was good

they should have in a future, a restaurant that can serve room service.

did not have breakfast, the kids wanted mcds

room service did not deliver towels requested

laundry room / microwave

convenienct access to i-495; free breakfast; parking; shopping mall nearby

unexpected charge for a pet

the breakfast was probably one the best of any hotel at this level and price-point - and i have been

liked having the small kitchen in the room

very clean rooms complimentary guest laundry

kids running loudly through hallways at night

facilities and bar ambience, the room is very modern and impecable

the best gym accomodations~~ wonderful hot tub and pools

we swam with a child ourselves, so this isn't an anti-kids comment

was told twice by the front desk that each of the four floors had a guest laundry room

great staff. good breakfast.

more parking please

noticed several dogs in the hotel. what is your pet policy? we prefer to have pet free rooms

possibly find a place to put microwave up higher. kids kept trying to play with it.

we needed a laundry, i think every hotel needs laundry facilities this was difficult for us staying 4 nights

laundry out of order, apparently for days

they have laundry service but no coin machines available for guests which we did not like

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass

they also have a laundry onsite and they serve breakfast daily

i could hear the ice machine, the laundry machine and people talking in the hallway all the way from the bed

kids running in hallway

breakfast was excellent. fresh fruit not canned. lots of options.

adequate parking, 2 tv s,

now onto the hotel, it was truly convenient for our needs, the rooms were very clean and todays breakfast was

put me in a room that was above the laundry, which shakes the room and is very loud

went to the pool at 9:30am and they were out of towels and said it would be an hour before the laundry was done

the location, the cleanliness, parking our car was easy.

parking was not a problem

facility, clean, plenty of parking, decent breakfast, all staff very friendly and

i didn't like that i couldn't get wifi. didnt like tbe hours for the restaurant.

there is no parking fee (again, looking at you, sonesta), and the staff is extremely cordial

was not aware that there was limited room service until i got there

indoor heated pool and gym

convenient location and plenty of parking

guest laundry; breakfast; pool; proximity to my destination

everything and the breakfast

parking with no entry way at the back of the building

they were repaving the parking lot so parking was a bit confusing and the workers were there till after 9pm

the property had no issues it was just hard to find things for kids near by

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

room service presentation

the lobby was great. friendly staff. awesome fitness center.

the laundry room is closed

go through the front desk and then they lost the key so for 2 of the 5 days i could not exercise; laundry machine

very convenient location and parking

it's a shopping area with a bowing alley, bar & karaoke

there was an issue with the wifi internet connection though

elevator access to floor 3 where the gym and laundry room was

they have a laundry facility for guests which is great if you are travelling a couple of days

spacious, tidy, clean, facilities, equipment and the world cup shuttle bus!

in bedroom malfunctioned - got bad info about food on 16th floor, but had a great meal in bar on 2nd

business school where i was spending some time immediately after i also really appreciated the gym