my room wasn't ideal, 115, near employee break room, and laundry

towels had an over bearing smell of a maple syrup not a laundry soap smell

no quarters for on site laundry

i liked that they had patios they had a fire pit and a pool table the whole experience was great

pool and gym were great! big room

nice pool

close to highway nice breakfast nice beds

liked that the pool was heated, made it easy for me to bring my 2 littles in and it stayed open until 11 what

staff was phenomenal! pool was warm!

there was a lot of truck noise from the parking lot

coffee and breakfast were very good

pool was gross

reached late night and i was given with a room where we encountered several roaches in the kitchen area and also

the lobby where breakfast was served it was extremely hot.

good easy to get to location easy on and off the highway lots of amenities bar in the lobby

the onsite laundry facility came in handy, as we were there for a week

laundry room was out of order my last 2 days

dont plan on clean laundry

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

the heated pool was nice too

comfortable room, 24 hour laundry room, 24 hours free drink

laundry machine and dryer only takes quarters so you need 10 quarters each to pay for the 2

the pool could be bigger, but we didn t even swim!

we did not utilize the breakfast.

the one-bedroom and kitchen are very convenient for families

wifi is extremely slow

large, clean room. loved that i was able to bring my pet who is a great traveler.

i am with 3 kids and needed towels and a clean room

closeness to all the wonderful shopping, dining and bars

the pool was being maintained the second night and was empty and i have 4 kids

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

told there was a laundry room on the 3rd floor

i also wanted to use the guest laundry which was also not

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

the smell of laundry detergent on sheets

there is no guest laundry

clean and comfortable rooms, great breakfast options, close to crocker park & huntington beach

i didn[t expect the breakfast that you offered. it was great!

breakfast was great with a good selection to choose from

nice flat screen tv with hd programming. wifi worked well.

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

pet friendly , clean, and friendly staff

pet friendly and free comfortable beds

price and pet friendly

went there to stay because it was a trip job and i went specifically to that hotel because the laundry and i

they offer her room service and it s not true

breakfast bar was very sparse

also, the pet fee of $25 per night was too high

floor i was on had a one smoking room, which caused the hallway to smell like cigarettes

beds, room temperature, large bathroom, good parking (especially for uhauls), walking distance to restaurants,

thing was great pool a little smaller then i thought but clean quite and staff was wonderful had a good

accomodations in the lounge area with a bar and breakfast / coffee

pool to small and no hot tub

hotel provided wrapped bagels, toast and a toaster along with bags that contained cereal, granola bar and water

staff were exceptionally helpful, and friendly to our pet and us

pool was not open ud83dude15

was much noise between pets and little kids by the hallway earlier

we didn't have a tub for the kids.

pool needs some type of ventilation, its like a sauna if you are just sitting in there watching

even though i couldn't enjoy the pool and the dinning room, it was still a great experience

the pool and dining room was closed because the virus but the room was wonderful and for cheap.

5 hour drive, someone tampered with my car in the parking lot and derailed our entire first day of our trip

when i checked-in, a used bar of soap was still in the shower, and there was hair in the sink

very comfortartabe, nice indoor pool.

breakfast is pretty good. fitness center and laundry machines available for use

we did call in advance to find out that no breakfast would be served and the pool was not open, understandable

better wifi

$182 room, charged $282 beware $100 pet charge per night not stated at time of booking

parking

laundry & snacks/food at front desk was a great bonus

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

there was no bag for dirt laundry

confirmed twice with front desk that hot tub was open and that they had guest laundry

the perfect location, to secure parking, to the welcoming lobby, to the excellence of kevin s check-in, to

although they didn't come in the room to clean or make the beds while we were there, there is a bar and restaurant

comfortable parking, kind staff

very convenient location, good pricing. ample parking, free internet.

and their parking was free

spent hours trying to operate it until finally got room service to do it

nice staff, clean and comfortable. good shuttle

good shuttle service

brought us towels, explained the airport shuttle and extended parking, very friendly and knowledgeable

airport shuttle

also loved the free laundry

shuttle is run in an efficient way

shuttle picked us up at the car return

the staff were all very friendly and accomodating. the airport shuttle was very convienient

that there is no hot food or room service

there is no outdoor pool.

while on vacation and the shuttle/van to the airport and back

good shuttle service. got a shuttle to the mall nearby and back.

friendly staff, airport shuttle, breakfast, everything seemed new and clean.

was clean, friendly staff, good breakfast options, and nice rooms

the 2nd level by the laundry room smelled really bad

no laundry

could definitely use some upgrades. it was fine but kids concerning after dark.

calling front desk, they immediately sent the shuttle to airport then at the property they were so friendly and

the breakfast is good and hot nice place to eat.

i had to pay a separate fee to use wifi

very clean, polite staff. pool and spa both extremely clean, and warm

part of hotel under construction, pool and hottub looked a bit dated.

were a bunch of kids playing hockey and making a lot of noise in the hallway at 930 at nite but when i called

breakfast was very good good location near airport shuttle bus good value clean rooms free wifi

breakfast was very nice with a lot of choices

it was clean beautiful and plenty for the kids to do in the area.

the staff in the morning for breakfast was very friendly

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

i love the breakfast and i love the location and the room

after an hour he went to laundry area & they gave us towels

room was clean. breakfast was excellent. staff was friendly .

gym has no weights.

will stay again to use free airport shuttle, and indoor pool

the pool was freezing. outside of that, we loved it.

pool and laundry room,

no pool, wifi

no pool, wifi

room, service, breakfast , and free shuttle exceeded my expectations

great variety for breakfast

there was no laundry facility, had to go to another hotel

working pool, luke warm hot tub, no working laundry

they said they were still doing laundry and that we would need to wait

the rooms were a great value and we utilized the laundry facility as well

wifi does not work in all of the rooms

shuttle from the airport picked us up

the woman working the front desk was amazing. pool was clean, rooms were clean.

the kitchen that they where t cooked all the way and to use the microwave so that people can eat

website says nothing about a 75 pet fee. website just says pet friendly

literally the only thing i would suggest is that the pool heat be turned up. it was quite cold.

need coin laundry inside.

not in the laundry, not in the room, not in the bedding

he was able to find one bar in the laundry room

the wifi and internet didn t work

they were pet friendly.

room had an odor of previous guests cooking and dirty laundry

we stayed for four days, one thing we didn't like was the laundry system

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

only issue would be laundry area and you have to pay to clean clothes

no laundry bag in closet

no place to do laundry

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

very comfortable bed. breakfast buffet was excellent! great selection & great service.

shuttle service , bar

no wifi, no pool, no breakfast, smelled awful.

clean good location would like full kitchen and complimentary breakfast

the staff was awesome and they have the best breakfast

breakfast and night staff were excellent

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was

self laundry facility was in the hotel

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

location, how easy it was to find, and the fact it was just across the parking lot from our conference

pool was inside only, but that is not a deal breaker.

also the laundry facility was terribly messed up

laundry facility needs updated working facility

of 2 elevators broken, ice machine on my floor was broken, laundry machines for guests was out of order, needs

the laundry doesn't work on either floor

extremely rundown ice machines not working no quarters for laundry etc. i could go on..

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

the free wifi was difficult to get on

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

about 10 unruly kids jumping and splashing about

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group

the rooftop bar was really nice and had wonderful views

it has a gym and stunning views of the ocean

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

the bed was great nice tv room service was great

in room breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

people shoving in front of us in the line up to having to carrying our suitcases with our small kids to our

joe at the bar was exceptional...location was key..they got us an early check in as requested.

staff in the kitchen were wonderful

they even gave us an early check in which was great

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

the gym was phenomenal

the gym was really nice, equipment was well maintained

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there is a pool, hot tub, guest laundry and workout room on the bottom floor

there were no laundry bags for dirty laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

that we didn t like although it would be nice if they had a laundry facility in the premise

rooms are fine -beds comfortable -full service bar and restaurant

we enjoyed our stay very much: we were particularly amazed by the size of the room and the gym

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a

only disappointing aspect was that we had to pay $150 for early check in

housekeeping left dirty laundry throughout the hallway til 8ish

a less formal meal but none was offered in restaurant, only when we got to room did we see the room service menu

no free breakfast but there is a restaurant

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

no breakfast or pool

great valet service and bar and food was amazing as well

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

the staff is great and also love the bar and food

no gym, empty downtown, not the hotels fault, though it felt soulless

i didn't double check but i believe they charge you for gym use which is extremely strange if it's true

i wasn't informed that there would be no room service so we were left to take our own trash out

breakfast was on point, the suite was great and the location was amazing

the kitchen is nice

breakfast bar was very nice; 5 min walk to baseball stadium; 15 min walk to rock/roll hall of fame

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

wifi was bad. breakfast was mediocre.

my sister left after helping me unload my kids and luggage and then left

clean and good breakfast

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

gym is outdated. breakfast is terrible, restaurant is mediocre.

the rooms, the restaurant, room service. the cost

staff from the front desk, to room service to maid service

the gym wasn t the best

room service that never came

the tv didn t connect to the wifi so you couldn t even screen your smart phone computer or ipad

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

on site parking very dog friendly room service food tasty

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

there also was no in room book with a list of attractions in the area, or a room service menu or anything

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

kids really wanted to swim and i picked this hotel because it had a pool but i got a email right

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

this was a suite - if we had stayed with other people in the room or even just kids, we’d still be showering

was right above smoking area outside and bathroom was small and fan extra loud also wasn't given wifi password

the breakfast eggs were fluffy. the staff very polite and helpful.

location & it s pet friendly

breakfast was fine - no bacon & eggs but lots of other variety

i liked the location and i was happy they excepted pets.

minor, but it would have been nice to have scrambled eggs and sausage or bacon as an option for breakfast, but

the pool, laundry, and gym were open

- no laundry bags, no in room directory (e

nice to have laundry facilities and exercise gym

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

convenient with laundry and gym room

bar way overpriced for what was offered

(4) the kitchenette was dirty

the restaurant was excellent and the bar was nice

great for us with hospital so close. shuttle service fast and also within walking distance

room service was quick and delicious

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

both restaurants plus room service were top notch

the equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

was noisy kids that were running and jumping both nights i was there not the fault of the

indoor pool was clean with extra towels as not to use room towels

help us arrange shuttle bus pick up to cleveland clinic

amazing staff, clean rooms and amazing breakfast

3 spots were being taken up by hotel shuttles

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

the wedding venue stage and bar area

booked this place because it had a shuttle service, which was good because i am not from the area

bar and grill staff are very friendly, and we overall enjoyed the room and stay

breakfast was great. the shuttle was a life saver.

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

breakfast: beautiful display

there is also a small bar downstairs that is open at night

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle service is very convenient.

and then i took a shower and there was a half used bar of soap with hair on it

the bar was not open on our second night when we returned from an early dinner

had to ask more than once for items needed. staff not at the bar when needed.

higher toilet, had a very noisy shower door, office had no quarters to facilitate laundry machines

friendly staff. spotless room. comfortable beds. great breakfast with lots of fresh choices

a few more options in fitness equipment would have been great

breakfast was great. comfort of beds

fitness center

parking and location were great!

gym cleaning materials needed a restock - outside entrance trash cans overflowing on a thursday

breakfast

pool area was clean and water was warm

to be moved to a new room as we found white hair all over the sofa and floor which appeared to be pet hair

ice machine worked, laundry room wasn t open, pool was down

pool and hot tub hours

the bar was ok

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

small pool