there is no guest laundry

proximity to family and friends, great breakfast, friendly staff

breakfast was great with a good selection to choose from

breakfast was a helpful plus

breakfast is free and there are both hot and cold options

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

a lot of outlets, wifi, friendly staff

parking near to rooms

red roof inn, franchise, charges for pet fee

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

the smell of laundry detergent on sheets

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

i also wanted to use the guest laundry which was also not

the little bar in the lobby is so cozy and a nice touch

only slightly negative thing that i can possibly comment on is parking

to park in a parking deck instead of at the hotel but the hotel covered the cost of the parking deck

he loves to swim, so we enjoy the pool

the breakfast in the morning was

dont plan on clean laundry

the onsite laundry facility came in handy, as we were there for a week

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

laundry room was out of order my last 2 days

facilities, loved the pool,kitchen had everything we needed

very comfortartabe, nice indoor pool.

pool wasn't open

also, the bar was not open for drinks or snacks

pretty hotel with great pool & hot

even though i couldn't enjoy the pool and the dinning room, it was still a great experience

breakfast is pretty good. fitness center and laundry machines available for use

breakfast could have been better.

they allow pets and had to hear a dog bark all night

buffet was unavailable due to covid but the hotel sill provided a bagged breakfast

friendly staff,comfortable fluffy bed,nice size room with kitchen

i loved the breakfast.

breakfast was excellent

plus this one had a bar right of the lobby that also served appetizers and flat breads if you wanted something

i like everything about the hotel/staff/breakfast and parking.

breakfast was delicious with plenty of variety

no quarters for on site laundry

my room wasn't ideal, 115, near employee break room, and laundry

towels had an over bearing smell of a maple syrup not a laundry soap smell

room service didn't clean my room during my stay

only hand free weights in the gym, no rowing machine

confirmed twice with front desk that hot tub was open and that they had guest laundry

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

laundry & snacks/food at front desk was a great bonus

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

there was no bag for dirt laundry

walmart is across the parking lot as well as some restaurants

wifi was good

the breakfast was not included in the stay, which we didnt discover until we arrived and saw the sign

complimentary breakfast not provided

there is no free breakfast, but that wasn't a big deal for me

hotel shuttle

- windows open and not pet unfriendly

thing was the pool area could use a slight make over

nice staff, clean and comfortable. good shuttle

good shuttle service

parking good

indoor pool would like it if the windows could be opened in the summer months

clean friendly staff airport shuttle

glad the pool was open-you had to schedule a time but it was available

included breakfast was very satisfactory

also loved the free laundry

pet stayed for free

gym could be better

fun lobby, decent gym

pool table,,bar area and the room layout

the 2nd level by the laundry room smelled really bad

no laundry

no breakfast provided.

aren't airport shuttles after midnight, so i had to take a taxi

we didn't know the shuttle ran only once an hour, so the staff was kind enough to give us an off schedule ride

cold atmosphere, not really friendly. gym was a arctic-room..., so cold in there.

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot

cleanliness,pool,gym

love the employees, love the pool and spa

very clean, polite staff. pool and spa both extremely clean, and warm

front desk staff very friendly and efficient. clean hotel and rooms. great breakfast.

the rooms were clean and the breakfast had a lot of options.

i'll be happy when fairfield gets back to their hot breakfasts.

free breakfast, too

staff was very friendly, breakfast excellent, shower was goid, and room was clean. it was quiet.

working pool, luke warm hot tub, no working laundry

the rooms were a great value and we utilized the laundry facility as well

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

no room service to clean or provide new towels

after an hour he went to laundry area & they gave us towels

again, cleanliness was a major concern, unstocked kitchenette was an inconvenience, but the staff was pleasant

there wasn't anything i didnt enjoy, only that the pool was closedud83dude22..

the kitchen for the hotel was closed

no shuttle service

pool and laundry room,

breakfast was wonderful

no pool, wifi

pool area was kinda digny and water was little chilly.

in the morning, phyllis was keeping the breakfast area stocked and then drove me to the car rental facility,

laundry machine and dryer only takes quarters so you need 10 quarters each to pay for the 2

comfortable room, 24 hour laundry room, 24 hours free drink

pool was a little small, fine for a few people but could get crowded quickly.

the staff was so courteous. the rooms were beautiful and comfortable! breakfast was quite tasty!

rooms are very comfortable, having a kitchen is nice

the breakfast was okay. there were not all of the traditional selections usually offered.

i liked everything about the property. wish on the weekends that the pool stayed open to 11pm

i also liked the gym

the staff in the morning for breakfast was very friendly

it was supposed to have a large kitchen corner counter and larger kitchen table

provided a shuttle service to the airport

of the pool and the privacy of the use during pandemic

com it was said that the hotel has free shuttle to the airport, but it didn't, we should have been informed of

pool was down for updates but looked nice

the room was wonderful. my kids loved the pool. very calm and peaceful.

he was able to find one bar in the laundry room

not in the laundry, not in the room, not in the bedding

need coin laundry inside.

you did not indicate an additional pet charge of 25

due to covid-19 there was no breakfast, shuttle, gym or pool, housekeeping

only issue would be laundry area and you have to pay to clean clothes

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

we stayed for four days, one thing we didn't like was the laundry system

room had an odor of previous guests cooking and dirty laundry

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

no laundry bag in closet

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no place to do laundry

they assigned us a room in the same hallway with some kids from a hockey team

the property is billed as adults only but there were kids everywhere

room smell old and no breakfast which i expecting with the price per night $83 parking is very good a lot of

no breakfast

clean good location would like full kitchen and complimentary breakfast

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

breakfast and night staff were excellent

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

bar was pleasant in the evening

hard to find a parking spot.

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean

whole hotel smelled like marijuana which was upsetting being i had my kids

that's a plus when you're traveling with kids/family

my wife also took advantage of the indoor pool

my kids had a great time

went there to stay because it was a trip job and i went specifically to that hotel because the laundry and i

discrepancy in extra fee per pet between booking

very convenient parking

i stayed for a iur a week recently and it was very nice especially for the price and it included breakfast

floor i was on had a one smoking room, which caused the hallway to smell like cigarettes

pool only open at 5pm during the week.

accomodations in the lounge area with a bar and breakfast / coffee

i loved the bedroom, the bathroom and the convenience of parking

pool is a little small

they did not salt the parking lot and it was a sheet of ice in the morning

pool was not heated

also, the wifi was not connecting to the internet

room next to us had noisy kids, but i understand that that happens, sometimes

it was nice and quiet. the staff was wonderful and breakfast was great.

we didn't have a tub for the kids.

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

late check out allowed us to sleep in and not feel rushed

laundry room was too small

laundry facility needs updated working facility

in the laundry room is filthy it needs to be thrown away and a new one brought in

the laundry doesn't work on either floor

extremely rundown ice machines not working no quarters for laundry etc. i could go on..

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

no wifi either

room service was excellent

pool but really everything

that in this day and age you still have to pay for wifi unless you are a member of their rewards

originally added extra items to my room service tab

the bed was great nice tv room service was great

nice corner view breakfast was excellent

in room breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

i asked about getting some food off the menu only to be told that the kitchen had closed

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

just have to say that it it specifies that i only have breakfast for two adults and not for my kids if we where

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the bar menu for main course meals

it was a little like uber eats from a near by deli not from a 4 star hotel kitchen

friendly and helpful staff, the gym, location was excellent.

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular

then after our second day nobody cleaned our room or took dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

that we didn t like although it would be nice if they had a laundry facility in the premise

a* gym

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate

bar and lounge on 2nd floor and the choc

even though, we had to walk to find spot for our pets to complete their business, the hotel was awesome to

housekeeping left dirty laundry throughout the hallway til 8ish

wifi is charged but is free to spg members

kids slept like rocks on the beds all night

she even help us with breakfast

great room, great gym, the higher floors have a great view.

rooms are small, but what they lack in space they make up for with class and character

the staff is great and also love the bar and food

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

great valet service and bar and food was amazing as well

breakfast was on point, the suite was great and the location was amazing

breakfast only open until 9am

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

we had a room with a fireplace we loved it

there was a full kitchen and fireplace

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no bacon in the breakfast bar

maybe the crowded breakfast area...

great location. free breakfast. good wifi.

staff from the front desk, to room service to maid service

our room was not ready, and we headed to the bar attached to the hotel (parkers' downtown and josh was a great

breakfast in the restaurant was good as well

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

excellent hotel and pet friendly. comfortable room and bed. friendly and helpful staff.

room service was incredibly over priced.

the hotel is not serving room service i assume to covid

also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for

vault bar not open on sunday

room service was not available, the television in the room wasn't working right and the door to our

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

the breakfast was great everything was wonderful the staff and the hotel

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

on my keys so i couldn t get in, had to wait over 30 minutes for help and couldn t access my wifi without

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

there was no wifi btw 12:00 am - 10:30 am

allowed early check in, very friendly staff, comfortable bed, good breakfast...

laundry room

the pool, laundry, and gym were open

near cleveland hospital. laundry services

i noticed there was on in the laundry

close to the hospital and laundry facility on site

convenient with laundry and gym room

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

room service was amazing and prompt!

bar way overpriced for what was offered

kitchen area needed silverware

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

the equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement

the breakfast buffet on the 14th floor was exceptional

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

the cafe breakfast was great and so was the bar and speakeasy

staff was screaming at kids using the f-word right at the entrance

ev chargers, while working when we first got there, stopped soon enough and didn't start again

we got in late, but the bar and kitchen was still open so we could have dinner

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

weren't enough dishes in the kitchenette for two

to cleveland clinic but hotel shuttle or walking

the wedding venue stage and bar area

breakfast was great. the shuttle was a life saver.

booked this place because it had a shuttle service, which was good because i am not from the area

if you use room service it's a 22% gratuity charge and also 2

parking lot very empty

breakfast was good and everything we needed we were able to walk to

was generally quiet with ample parking

and we had to place the two chairs from the room in front of the door as extra security parking lot needs

the parking lot had potholes in everywhere weeds growing in the landscaping everywhere

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

start with, they accommodated an early check in, which was great

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

the shuttle and the friendliness of the staff.

it had great facilities, including 24/7 gym, breakfast...

had to ask more than once for items needed. staff not at the bar when needed.

coffee in the room, gym and pool available, free shuttle service breakfast available

beds were very comfortable and that we had free shuttle service!!

ice machine worked, laundry room wasn t open, pool was down

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

weren't told the pool was under construction until we got there

good place to stay, and the parking lot has plenty of space to park.