it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

nice location. great pool.

i told him he needs to figure something out because i have 3 kids with me who are hungry

the wifi was a little slow

quick check in parking access to restaurants

heated pool

there was use orange juice drink in the fridge every time i try go in hot tub there was little kids in it then

didnt like how small the gym was and that the stuff in there didn't work

breakfast was good and adequate

the folks who facilitate the breakfast really work hard to run a nice operation

i brought my kids to swim for their birthday, pool and jacuzzi could've been cleaned better

she was very nice and accommodating when we needed a late check out.

good location, very nice hotel, clean nice pool

indoor pool, coffee in room, nice size bathroom.

pool is open, but you must reserve ur time time slot

there wasn't any channels to watch for kids

breakfast was ok had a sandwhich that wasnt that great

kitchen, spacious room and excellent breakfast included

super clean comfy beds, no hallway noise. pool pet friendly. free breakfast options.

was good for our purposes and allowed some privacy between parents and kids with the separate room

laundry breakfast

breakfast was good. staff was helpful. glad you had laundry facility!

the laundry facility was useful

cooled nicely while i did laundry and checked email

location, guest laundry and business kiosk.

the dryer in the guest laundry room tore 4 of my

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

the fire alarm going off at 1 a.m do to kids in a room smoking a lot of pot on the second floor.

continental breakfast was extremely disappointing

the breakfast wasn't even worth going too

they didn't have breakfast or a gym

of marijuana when i went for breakfast in the morning and shower curtain was torn which permited water to go on

having a laundry facility

elsse was great the pool even doe the grill needs replacement we were able to use it but we also let the staff

the room had a full size kitchen in it. and was clean when i arrived.

the breakfast staff was also very nice and the food was

friendly accommodating staff and kids loved the pool

also we were in rm 720 by the laundry

friendly staff, easy parking, easy access to the interstate. clean and modern looking.

friendly professional staff and spacious rooms with full kitchen

the room should bigger. they charge me for a pet and didn't bring no animals there.

space of rooms and the bar and food were good

front desk clerk laundry shuttle

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

i loved the laundry facility as

i was charged $10 for parking

unexpected parking fee of $10.00 per day.

the pool and laundry facilities are a nice plus

no water in the fitness center, fridge didn't work

the kids loved the pool we loved that we chosen this hotel

the breakfast wasn’t complimentary. would have been nice to eat for free

they also had yard games for the kids to play

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

wifi is worse the dail up

when we left my friend ripped his bumper off as it got stuck on the rebar in the parking block

old and abused furnishings. strong smoking odor in non smoking room. towels stained.

non-smoking room reeked of cigarette smoke

plenty of parking too

i might have stayed longer to try the gym and the pool, but i was just staying over to catch a flight

the bar and restaurant area

room service screwed up and only brought half our order

parking was free and convenient

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

accommodating attentive staff, clean room, basic amenities, great parking, quiet neighborhood, price/ value -

location not that great, some shifty characters in parking lot at night

smoking room

booked a non smoking room but we're given a smoking room and the smell was unbearable, windows didn't open so

dated, laundry was laughable, breakfast offering was terrible

our room was next to the laundry! very noisy

pool water was murky, laundry area is not 14 hours and it s limited space

laundromat is also close by and right across laundry mat is a seafood

we finally asked laundry staff for some an they were

free parking, laundry, and a bar attached to it!

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

staff was very friendly, wifi worked with no issues and breakfast in particular was very good

everything was great and the breakfast was a nice added bonus

a lot of traveling school teams stay here, so the lounge, pool and gym are packed.

laundry and exercise equipment in operational for indefinite time

no pool no laundry room no workout room like it said

most of the facilities are shutdown including the lounge, the restaurant and now the laundry area

laundry onsite is convenient but you'll need to bring quarters

need fix new carpet replacement of smell and laundry dryer need be more expecting of heat that'd

the gym and pool facilities were also very nice and clean

well located. great room service. comfortable surroundings.

hotel bar opened late and starbucks.

it has swimming pool and little gym

location was good for new years activities. pool was great for the kids. room was comfortable.

why charge for the breakfast when it should be free for all guest that stays at the hotel.

pet fee

said it was pet friendly ($75 fee) but no place nearby to walk the dog

pet area is needed

the pool and gym

also not being able to do laundry on site same day is a little annoying

no room service, old building need modernization.

chosen bedroom did not have a fireplace in it

i wish there was room service and a restaurant

room service and restaurant was closed

lost some point because of the laundry room

had a laundry room available

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

the laundry room is still out of service

close to rail & buses not far from city centre laundry facilities

has a laundry room

also, maybe add a shuttle to the hartford amtrak station

the shuttle driver was wonderful

shuttle driver 10/14 was exceptionally friendly and helpful with suggestions of where to eat

pool and hot tub well-maintained

laundry from the prior guest sat outside for a day u til we said something about it and the body

i had 3 people with me including kids so we used a lot of things

let the hotel know that we had 6 kids and at 8pm we were being told by the downstairs people to be quiet

the log for fireplace was a little expensive,and better directions on how to work it.

in addition to a very good breakfast, they also offer drinks, and food in the evening making you forget you

there was an annoying noise from the laundry room that adjoined my room

no laundry bag - gave me when asked a 30 gal trash

perfect stay spot for a bicycle tourist: guest laundry

was close to the laundry room so it was always very loud

my carpet was soaked from a leak in the laundry room

the pool was dirty.

only complaint is that the pool was closed and it was not disclosed at booking

shuttle service was great as well

called for room service and they forgot to come

parking in the back does not have an easy entrance for guests.

hot wate in room, paid extended stay parking

very thin walls i could hear everything..souded like the kids were in my room

friendly staff. spacious rooms. good wifi signal. great breakfast choices.

husband was waiting for me in the parking lot at around 11 pm, and the indian man at the front desk called the

the cleanliness of the hotel n the use of the pool

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the laundry room was clean and very useful

the room i stayed in had a lovely little kitchen, a living room area, and a fantastic bed

the fact that it had a kitchen so we could our own food.

to add: very clean room with kitchenette, pleasant staff and great amenities

elevator didn t work .. kids were out if control in hallways

the pool is nice

the bar was available late enough to enjoy a cocktail while visiting with family

was amazing , building is so clean and fresh , the pool and hot tub are warm and not at freezing temperatures

comfort (loveseat), safe and secure parking and neighborhood .

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

close to airport, very clean, room was very nice with nice chairs and kitchenette, free laundry

quiet, nice staff, free laundry, location

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

i like the rooms and access to the gym and laundry services

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

you have to take them to laundry room n waitvto they wash them

the front desk lady and drivers of the shuttle were very polite and helpful.

long term parking fees

laundry washer and dryer was dirty

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

sauna was broken and very small laundry room

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

was great, the wifi is better than expected, and the room was very clean and comfortable

the pool water is cold

courteous staff cleanliness breakfast availability perfect location shuttle service

gym is minimal, but functional

your mins from places to eat and entertainment, the pool is also fun for the kids

wish pool was open kids really want to swim when we come.

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

room great for sleeping and nice gym! loved the microwave and refrigerator.

breakfast, clean pool, comfortable bed, and room was pristine

hotel is charging full price for the rooms knowing that the pool, front desk and some other amenities like the

there wasn't room service but i understand due to covid

fitness area and pool

the kids were very disappointed to learn there wasn t a pool

no restaurants were open. had room service for dinner and it was great.

atmosphere depressing in bar and food poor

it has a pool, fitness center and laundry

pool spa gym

parking lot was not salted after a snowstorm and it was all ice

location.?free parking.?breakfast

was unaware at the time of booking that the parking lot was being repaved, which began at 6am directly outside

they wont give you a laundry bag after asking 10 times

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

yes pool and gym was closed

breakfast was excellent

breakfast was fine location was also fine

suggest that move the ice machines on first floor out to make it a laundry room

laundry bag or pad and pen in the room

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

they have laundry onsite, we didn't need it this weekend, but that's good to know

warm staff, home feeling but with all amenities of a hotel, sister hotel close by with the huge pool and most

there were also three couches cozily ringed around the fireplace, but they were occupied by guests who were

location was great. hotel had lots of character and parking seemed ssecure.

building, easy access and parking, ev charger on-premises, own restaurant, friendly staff

good continental breakfast selection by a warm fireplace

service was good and the gym was a nice bonus

more gluten free options on continental breakfast please please

the pool was warm and sunlight streaming through the windows there created a lovely experience

restaurant menu could have had a few more simple options, like kids foods

complimentary breakfast in

guest laundry available

the laundry room was clean and easy to use for my daughter's field hockey gear

was closed the whole day we booked just to swim with my kids

wish there was more chairs around the pool

pool and gym were fine - gym would be better with all-in-one machine or smith machine but dumbbells and

pool was nice

the water pressure in the shower was good, according to some of my family the gym and pool were good

) pool area was very small

sink was clogged in bathroom. gym is not very well appointed.

pool it seems bigger but it was too small

perfect for a family with young kids who need big space to run around

could have had more choices with the continental breakfast

rest was closed - no room service when we arrived at 9:45pm

the game room was a nice opportunity for the kids to play and unwind

perfect for a family with young kids who need big space to run around

appointed room, comfortable beds, clean, gym very well equiped, very convenient for bringing along our dog

my husband and i got a night away from our young kids and i picked it bc it had an indoor hot tub - most in

was not great for my toddler kids who were splashed several times and it was

and really enjoyed the pool and hot tub

it s always clean, it s in the perfect location and i enjoy swimming in the salt water pool

was very disappointed that the breakfast was not served by 8am

staff and feeling of home and kitchen

the staff. and breakfast was delicious! thank you

the gym was small but efficient

the room design was good with a small kitchen and a sofa bed

room clean, like guest laundry, staff friendly

breakfast, parking, staff, room.

chose this hotel for the location and the ev charger

heated pool, free breakfast

indoor pool could have been heated

the laundry on the same floor

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

bed was comfy. loved the kitchenette!

pool was closed which was a major disappointment for my kids

the pool was not warm enough and the pool area was chilly

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

wifi wasn't working in the building for 2 days

kids loved christmas decorations and crafts

also the only thing that is missing is a swimming pool

the staff was kind and allowed us a 1 hour early check in

we reserved this place specifically for the location and the pool for the kids

authentic italian with fresh seafood also does the room service

to figure out how to get room service

gym was small, but nice enough for all the basics we needed

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

plenty of free parking

the water temperature in the pool could have been warmer. it was quite cold.

we loved the size of the room and the breakfast.

no free breakfast for the kids.

pool not in service.

parking in front can be challenge at night, there are some parking available in the back but

the bar next door

pool and room

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

hotel has free parking, the staff was very nice and our room was great

and when the random kids running in the hallway they will go to your room knocking most of the rooms with kids

there was no grab bar in the shower and toilet

to pay for parking which is ridiculous

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

the location was excellent... the staff was excellent... the parking was excellent... nice

was never told or given breakfast

gym was poorly organized and beastly cold

laundry facilities weren t utilizable

laundry room came in handy

room service, hot tub, comfy beds

pool, gym, right beside basketball hall of fame, right beside pizza/pasta place.

best air conditioner! secure parking lot with a guard monitor.

brightness comfortable access to things like computer gym laundry breakfast quit no

indoor pool!! cleanliness! complimentary good breakfast. parking. comfort.

good setup for breakfast.

the kids and i were asleep, but my husband was awake trying to use the bathroom when she just walked in

went to springfield to go to mgm casino the hotel was with walking distance- great hotel was very clean and

on this trip, i needed laundry service, which they do not have.

that we where next to the laundry shoot and you can here it early in the morning.

i was able to do some laundry with the hotel machine

in addition, the hotel has a public laundry room, you can buy laundry powder at the front desk

lastly the pool has a constant flow of staff going to laundry room looking in on me swimming

for parking in there own garage, also there was some sort of conference with kids so the place was packed, i

indoor pool they don't promote that it's not heated and very cold, too cold to swim in with young kids

the breakfast was good and the restaurants in the hotel was awesome.

was some type of kids hockey convention going on and a dog show of some sort

was some type of kids hockey convention going on and a dog show of some sort

no laundry room.

the hotel lobby and bar were freezing

i m not sure if the bar is part of the hotel or the indoor mall, but the service there was very slow

location, cleanliness and pool...staff was great too!

allowed me to do early check in when my plans changed due to the weather

the bonus for us was the coin operated guest laundry which made travelling easier

good variety considering pandemic, close to amtrak/bus station dunkin donuts right next door, laundry on site

they only had $3 worth of coins at the front desk so we couldn t let the kids do arcade or laundry

amenity s very comfortable great staff i was able to do laundry while my son swam in the huge pool, then we

all the towels were rather small and very thin perhaps this reduces the laundry burden and helps the environment

they have a laundry and machines are reasonably priced

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

clean facilities, free breakfast, and the vending machines and laundry facilities are very

hotel smells really good, affordable laundry that works great