sounded like laundry spin cycle

only one ice machine. hotel looks dated, no laundry soap.

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

waffles were extra fluffy and the whirl pool was wondrous and rescued my aching bod

kids enjoyed the pool, breakfast was great, and location was awesome

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

dirty hall carpet. spa closed. nonchalant staff no heat in room

tight parking lot. extremely hot in pool area and very chlorinated .

the breakfast was amazing

decent breakfast options

person walking around in parking lot when we got there, late that night and in the morning when we left

there was a strong smell of smoking through out the building

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

musty smelling hallway leading up to room from back parking

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

breakfast is great and having the laundry was really helpful

it was also really nice to have a pool, hot tub, workout room, and laundry room

coffee maker, poor wifi, and tv had to call for help

staff is very friendly - the facilty is clean- especially the pool

breakfast was very good and you was hot

maybe have some cheese with the eggs for breakfast

the pool was alittle bigger

they had a very good continental breakfast. everything very clean.

great location and breakfast, clean and so comfortable.

excellent breakfast buffet with lots of variety and healthy options

wish they had an indoor pool

the size of the room and full kitchen for the price

outdoor pool, breakfast was great, the kitchenette in room. cleanliness

suite with full kitchen and couch

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

but the kids don't care

part of the experience was dampened by the obnoxious kids across the hall, too, so it may be better a different

nice breakfast and it was available until 10 am on weekends

part of the experience was dampened by the obnoxious kids across the hall, too, so it may be better a different

laundry room in the main building was nice , staff were very nice

having a kitchen, pool, friendly staff, able to borrow kitchen items and games.

kitchen, size of the room

only had limited fruit and breakfast.

size room, fully equipped kitchen, and fantastic service

there was a child out in the hallways at 3 am and there were kids in the next room screaming and crying all

manager happily changed our room to an area away from the pool and a number of happy, but loud, kids

the yogurt was just the trix, full of sugar kind, which is fine for kids but i'd prefer something more healthy

breakfast was decent and had a couple different options

hotel is advertised as a casino hotel

room was right across from kitchen and laundry room and close to front desk

lovely clean room, exceptional breakfast, great service.

wish the pool was a little warmer. haha

room way super clean and bed was big and comfortable. great service. free breakfast.

requested no room service while i was there and i believe that was honored

laundry option

no pool no laundry breakfast outrageously priced

no free breakfast

the only bummer is the pool area is closed for remodeling (i wish they could update online to let people

the only disappointment was the pool/hot tub were closed:( would definitely stay again

microwave in the rooms and going outside to do laundry

that they don t have a laundry machine s specially when you stay with a kids

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

no laundry facilities

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

there was laundry, office area and workout

kid friendly. has a laundry room.

well as the hot tub and there were plenty of pool towels available i stayed with my husband and kids for 2 nights

too many kids in pool for a small pool and hot tub;(

it is very clean, updated recently, wonderful breakfast choices, and a nice pool and hot tub

we enjoyed the pool and the spa.

we also visited the bar and the bartender didn t know anything and told us they thru him into the situation

it makes it convenient for our grands to spend the night with us and play in the swimming pool

i walked down to the kitchen to find out that the difference between a continental breakfast and a full

that we wanted for a nice weekend bar restaurant swimming pool jacuzzi was available

no guidance of laundry service.

the pool was open but laundry and breakfast and everything else wasn't.

also, the blackout curtains didn t extend all the way and the lights from the parking lot made the room

the renovating..pool door and back door key pads don t work.

but i almost got stuck in my parking place when i left for dinner

the laundry room was very dirty

not sure if they don't do laundry or what

waiting for towels until the next day because laundry was not done

wasn't able to get extra blanket overnight. staff didn't have access to laundry.

laundry hanging from balconies

pool was awesome nice for the kids

improve breakfast

we got to the hotel, i brought my confirmation along and our room was supposed to have a fireplace and a hot

the kids had a great time in the pool area and loved the waterside

breakfast, hot tub and a pool are a extra win ud83cudfc6

laundry is more experience than that at best western

no, just no fitness or pool, but its the covid

the hotel was clean, friendly staff and decent breakfast.

quiet and comfortable bed. nice breakfast.

that's just me, the kids loved it though

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

breakfast was great! my kids had a lot of fun!

nice staff, nice clean open space to eat, love the gym and pool

the quietness and the hit free breakfast.

not so many horse trailers in the parking lot...

asked for the quietest room and got one that backed up to the guest laundry and ice machine

location, breakfast and size of room were great.

there was nothing that we didn't like. staff was friendly and plenty of parking.

staff was very friendly. ample parking.

clean rooms + for real breakfast buffet

clean environment, wonderful staff and nice pool/spa/sauna

very comfortable, room was clean with no odor from the air conditioner, pool stayed open late, bar and kitchen

nicely updated hotel, comfortable beds, clean rooms, easy parking.

lack of broader shuttle service major problem due to out of the way location

room service for entire stay

location, ease of parking, style of room

amount of room service tip not up to the guest -- they automatically add 24%

and from the street we can hear the air condition from all the rooms and at the parking garage

great staff, resturant, front desk, easy parking.

expected rooms to be not so ordinary. parking garage was not marked well .

no laundry and the breakfast was way overpriced.

also the fragrances in the cleaning and / or laundry products were strong, overbearing and may be unhealthy

comfy beds, nice room, had a pool, fitness room and allowed my dog!

the bar was great, as was the bartender

my family enjoy the pool and thing

i also wish laundry rooms were kept better

filthy laundry room

had to go to laundry room for more

lots of kids running around and yelling in hallways (not really staffs fault on that issue).

i liked the hot breakfast!

staff was great from front desk to room service to bartenders and food servers

bed was amazing!! room was large, room service was great every time. everything was perfection.

very good gym

loved that we could bring our family pet along for our mini vacation and there was no extra charge

were kids everywhere

parking and accessibility was appreciated

spacious rooms, plenty of parking, efficient check in and check out process ; excellent gym with variety of

the wifi wasna

no breakfast or free wifi in our room

easy free parking and seems like a safe area

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

when we called room service there was no answer and no call back

the bar area was packed and noisy with convention groups, hard to even get near the bartender to order

super fast internet, good room service

no kids in the pool:)!

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

pool and hot tub in working order. hotel upkeep is good

kids loved it

very nice bar area with seating

breakfast should be free

work out room is attached to the laundry facility which made it

they offer free use of their laundry area which was a huge help for our family

free laundry

location, kitchen in the apartment, nice and helpful staff, laundry room

love the location close to normandale lake and having the free laundry facilities was really great

that they only had one laundry location

laundry was unavailable and i had to find a laundromat before leaving town after check out

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

pool area was small

food or drink in the pool area

our floor had laundry available, and the clean laundry smell permeated the entire hallway

loved that there was a laundry room available.

pay quarters on the laundry machines; various ice machines didn't work; cost of snacks was extremely high

this is a nice location, breakfast included, laundry room has only 1 washer 1 dryer 2

the guezt laundry took way more then the $2 it said it would cost.

great pool, great having adult only time

we were worried the store and bar would be over priced but it wasn't expensive at all

was a saturday night event/performance and there was no parking to be had for hotel guests even in valet parking

had an amazing time but the room was smoky smell and they had kids in the hot tub that says 14+

temperature was taken and hand sanitizer was through out the casino

the beds were comfy. breakfast/pool times were very accommodating.

breakfast was the best since covid changed most of them

super cordial staff. very clean, comfortable,and lovely facilities. excellent breakfast.

small parking lot for big vehicles.

breakfast was good , standard continental breakfast but did have 2 flavors for waffle mix which was

laundry smell

worst stay they had no laundry on site no good housekeeping and no vending machines and always had trouble with

no laundry facilities.

liked that it has breakfast and a place where you can do laundry in the hotel

no laundry & no vending machines

heated swimming pool

center and pool were under construction

it is just a 20 minute drive to downtown mpls and the parking is free

we had to shuttle to the nearest hotel to swim

handicap parking was bad. only 2 spots. refrigerator was too cold. my sofa exploded.

clean laundry in the main lobby being folded

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

nice location to our kids.

breakfast close to early

we requested late check out and a cleaning lady still came by, that was issue for us because we understand

kids loved the pool. room was great.

pool kids pooped in it

pool kids pooped in it

pool kids pooped in it

the pool was also small and no hot tub

had guest laundry and a hot breakfast which was really good

laundry, price, breakfast, room size.

they also have a swimming pool, laundry facility and more

i had 3 kids who made mess and certain things or mess i wouldn't expect for staff to do as we were staying

breakfast was

the kids enjoyed the swimming pool

the desk staff and the shuttle diver were very helpful and friendly.

pet fees are high, and deposit for room but you get it back if all is ok when you

it was new, in a good location with covered parking and friendly staff.

location price and staffing, shuttle and pool

laundry machines out of service

when we went down there it was full of a bunch of kids

i arrived late in the evening and had no trouble with parking my 30ft trailer

wifi was very slow and in the morning didnt work at all

wifi didn t work. kid threw up in hot tub and not sure if staf attendees to it or not.

room service was just ok-food was cold by the time it arrived to our room

one room service breakfast was very good

clean. good location. free parking

the bar in the lobby is good

pool area was close along with gym no notice of closing prior to arrival disappointing as we booked expecting

i enjoyed using the fitness center and even used the laundry room in the hotel

laundry room was clean but you need to bring own soap

they also had a very nice laundry facility

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

laundry was on main level in very well lit room so i felt safe when i had to go do laundry at

the size of the room and the fireplace

breakfast is excellent, and staff are kind, knowledgeable and

breakfast was great - hot scrambled eggs, sausage, potatoes and french toast sticks or pancakes

full kitchen in room.

the bar next to the hotel. and the staff

pet friendly as long as your pet is a dog and there's only one of it. the pool was really fun.

pool wasn t open

loved the kids could swim, hot tub was comfortable for me breakfast food pretty good

rooms, good breakfast

the kids running around. the overnight staff was unfriendly

the bar should be open at 3pm and stay open a little longer or have the kitchen open a little later

great morning breakfast for the family.

temperature in the pool area.

breakfast selection, the gym facility, the shower in room 513- it leaked all the time, the cleanliness in the

beautiful. in house restaurant and breakfast

staff was unsure about pool closing times and breakfast buffet time.

lots of kids

wifi was spotty, could hear the people next door loud and clear when on phone

wifi was terrible

i liked the workout room and the laundry room

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

it was also good to have access to the laundry

very positive experience, the hotel was very clean, the staff was helpful and the shuttle was also very good

we also really appreciated all the choices for breakfast

easy and cheap option to do your laundry

was super clean, laundry room was open 24/7 and the complimentary drink was a nice touch

there is also a laundry facility available for hotel guests, which is very convenient

laundry facilities are a little out-dated, though work fine

good breakfast each morning, and on-site fitness center and laundry facilities make this a good option for any

the laundry room is very useful and the front desk has laundry detergent and quarters

some of the staff were rude the pool was close

i really liked the little kitchen

was great, staff was great, room was spacious and love the kitchenette area

location, excellent. nice, tidy room with handy kitchen. breakfast was a little meager.

the hot tub and pool were nice and breakfast was good

our kids wanted to go swimming

clean hotel, had a great breakfast buffet, friendly staff, and my room was very comfortable

pool wasn't as big as pictured.

great breakfast. clean hotel great place to stay!!

complimentary laundry not so great.

having a gym and laundry on the same level as the room

also kids running back and forth from upstairs room

also kids running back and forth from upstairs room

the kids ran up and down the hallways throughout the night they took over the pool diving when there

pool is open 24/7, good breakfast you can purchase downstairs for a reasonable rate, and nice staff

the room service was kind

nice clean facilities, pool, spa, fitness

front desk employees were very courteous and offered suggestions for parking at event downtown

a big deal, but is there a limit on the wifi devices that can be used at one time

there is laundry for $1 wash/dry so you can head home with clean clothes

was expecting a hot tub and there was not one. pool was warm at least.

wifi was really poor, had to use my hotspot in my room

friendly front desk. i love the pool! nice clean and quiet large room . the breakfast was good .

great staff, rooms, breakfast & location! we d stay here again:)

onsite coin operated laundry

loved the breakfast, my room that had a mini fridge and a microwave, the pool room which was lined with cider

the pool and hot tub facilities were great

breakfast was subpar but the coffee was good.

the parking lot isn t meant for large trucks and trailer mostly just passenger vehicles

fitness center was perfect for what was needed for only one night

parking lot was full one night and had to ask to park in the underground parking area

not enough parking so we had to walk a little ways away.

very nice place. room was clean and comfortable. bar was very cool.

parking lot doesn t have enough spaces, which seems a bit ridiculous

chose this hotel because of laundry facilities- and no laundry

shuttle to the airport as promised, first room for our daughter & family had no working heat, had

the parking lot was a mess of human garbage

would have asked for a room away from the pool and breakfast wasn t included which i don t realize

my kids loved the breakfast and pool

only need a laundry room to be absolutely p

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

products used in the kitchen and bathroom (they are striving to be green, especially in laundry use)

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

had trouble finding laundry room and there was not change machine there

called down to learn that we were above the laundry

breakfast omelette freshly made, very good.

it has a swimming pool, and it has a shuttle to the mall of america.

ate st the bar nice and good service

i had dinner at jake's bar and the food was so good and i loved the fireplace

and a laundry room

the kids can’t wait to go back and stay when it is warmer to get out and enjoy the basketball court

there weren't enough burgers during our time for breakfast but was sorted out

nearby airport. hotel provides free shuttle bus, very convenient.

with kids, this is so incredibly helpful

my daughter had to move bags of laundry and trash out of the way in order to get through

and, the laundry uses way too much bleach on the bedding

food pantry, restaurant, pool, gym, laundry, large room

shower in room 334 had rust spots on the safety bar handle and the handle cover had come apart

our kids enjoyed the pool.

my kids had more fun than we expected

kids entertainment, make it ng sure masks were on everyone and

the staff was so helpful and friendly. everyone we encountered made our kids feel special!

the staff was so helpful and friendly. everyone we encountered made our kids feel special!

areas to focus on include buckets bar and grill - almost fully automated but still very clunky with a confused

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

experience with alexander he said gm how we like being in minnesota and he even talk to the kids

loved that they had the shuttle to the moa to made it super

the pool and how close it is to the mall of america

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

very friendly staff, comfortable bed, big parking lot, convenient location.

pool was large and had a deep end which was fun for the kids

the pool area was perfect for our two kids

plenty of parking

i wish they had laundry machines in addition to send out services

we found a gym which was open, a pool that was not (due to covid) and a restaurant which has an excellent

attached to mall of america and had an airport shuttle

staff monitoring pool area'

beautiful dpacious room. friendly check-in staff and room service. wonderful spa!!!

pool was closed b/c of maintenance but they extended our check out time for the next day so the kids had time

we had kids that needed a nap with the long day running around the moa and nickelodean universe

great gym and pool

also, when i tried to get ice for my room, i had to go to the gym on the second floor, where i found just a

disappointed there wasn't a hot tub in the pool area

pool and pool area was cold

wifi only if you had hilton honors, who does that any more? $9 for continental breakfast?!?

great location. clean plenty of parking

only two days there the parking lot was being resurfaced so parking was limited

it was great to have the bar and food available for purchase on property

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

staff was very nice....front desk to the laundry guy and others. all very pleasant.

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

could use additional laundry fro guests. one washer and dryer for all.

had to be changed had to have someone fix shower - only cold water lighting is poor in living/kitchen area