parking is terrible

breakfast was awesome and location was great!!

breakfast was very good and you was hot

this hotel was outstanding!! great staff. easy location to get to. wonderful gym.

breakfast options were a little slim.

outdoor pool, breakfast was great, the kitchenette in room. cleanliness

the fireplace was a nice touch

parking

clean spacious room, bathroom and having a kitchenette. great breakfast.

pool was an outdoor pool

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

very helpful, breakfast was good. pool open until 11pm, it was amazing!

no overnight room service

the bed was everything i loved it & so did my kids

i have kids who aren t a big fan of eggs and sausage

laundry room in the main building was nice , staff were very nice

breakfast provided many choices

breakfast was great. kitchen had all of the cookware and dishes i needed

room was great for the kids and i. breakfast was awesome great selection.

the kitchen had all the things we needed for our stay, it was nice to have those added amenities

room was right across from kitchen and laundry room and close to front desk

clean room and pool great service by staff

the pool area was very clean and there were towels, unlike many places

requested no room service while i was there and i believe that was honored

not enough parking.

no pool no laundry breakfast outrageously priced

laundry option

nice people, very cute room, good pool

no breakfast other than a bagels and muffins.

great location, very quiet room, friendly staff, super comfortable pillows & bed, great breakfast, wonderful

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

that they don t have a laundry machine s specially when you stay with a kids

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

microwave in the rooms and going outside to do laundry

no laundry facilities

kid friendly. has a laundry room.

there was laundry, office area and workout

good continental breakfast

we went for a funeral and all my kids and grandkids stayed and there wasn't anywhere we could be together

great location and the breakfast is amazing! kids loved the pool.

side parking lot not plowed very well

not crowded followed safety lots of sanitizer everywhere parking easy

that we wanted for a nice weekend bar restaurant swimming pool jacuzzi was available

the bar and spa were not open

staff were very mean and the shuttle was not running every 30 mins as stated.

it was also really nice to have a pool, hot tub, workout room, and laundry room

breakfast is great and having the laundry was really helpful

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

plenty of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry

we were able to enjoy the indoor pool and hot tub by ourselves

the pool was open but laundry and breakfast and everything else wasn't.

no guidance of laundry service.

room was clean, pool was good, the breakfast was

good breakfast, quick early check in

but i almost got stuck in my parking place when i left for dinner

best room service breakfast i've ever had

lack of broader shuttle service major problem due to out of the way location

rooms were great, very upscale, pool stays open late! loved everything about it

the pool area was smelled like sauna not a pool

great pool, adults only after 10pm. very clean and nice.

i was surprised that room service arrived in take-out boxes and not with traditional plates, glasses, and trays

pool for kids

were looking for a pet friendly hotel and they by far exceeded our expectations

bed was amazing!! room was large, room service was great every time. everything was perfection.

parking lot not maintained well in snow and ice

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

could hear kids running on floor above and hot tub was not very hot.

hot tub and pool area is great for large sports teams.

location amenities of choice convenient shuttle with staff that are very pleasant with excellent customer service

was placed in an adjoining room with screaming kids

the beds were comfortable, and the wife and kids loved the toiletries

very very loud screaming kids in pool area.

this is the first time we utilized the pool and hot tub and it was very nice

was being renovated so didn't get to use, the gym next door was covered in dust from the work

great vibe, lots of kids having fun, smiles, laughter. loved the decor.

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

breakfast was great. room was nice to

kids loved the swimming pool and hot tub. very clean and quiet.

fitness room and a pool are additional advantages

customer service restaurant/bar pool/hot tub comfortable clean rooms and beds

location, kitchen in the apartment, nice and helpful staff, laundry room

they offer free use of their laundry area which was a huge help for our family

free laundry

work out room is attached to the laundry facility which made it

laundry, breakfast and some evening meals

that they only had one laundry location

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

laundry was unavailable and i had to find a laundromat before leaving town after check out

the wifi would not stay connected

people didn't follow the rule about reserving the pool times.

there were luggage carts and a guest laundry

the laundry facilities weren't adequate for the size of the hotel.

our floor had laundry available, and the clean laundry smell permeated the entire hallway

the guezt laundry took way more then the $2 it said it would cost.

this is a nice location, breakfast included, laundry room has only 1 washer 1 dryer 2

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

sounded like laundry spin cycle

only one ice machine. hotel looks dated, no laundry soap.

location, clean, very nice free breakfast, close to restaurants.

kids enjoyed the pool, breakfast was great, and location was awesome

clean laundry in the main lobby being folded

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

traveled with 2 kids and requested a roll away bed for our room and after having to walk down to the lobby

this hotel cannot function fully because of the state restrictions i can only imagine what their breakfast would

our kids enjoyed swimming, and us adults enjoyed the hot tub.

laundry, price, breakfast, room size.

they also have a swimming pool, laundry facility and more

had guest laundry and a hot breakfast which was really good

highway noise kept little one up at night. pool area was very small.

we came with kids and teens and the room was spacious enough for everyone

the grounds, lobby, restaurant, and bar areas were in impeccable

parking lot was full forcing us to use the parking ramp

hoping to use the ev charger

room service was expensively priced

appreciate the shuttle service but be warned that best if you schedule a day ahead

laundry is more experience than that at best western

the breakfast was good.

it was right off the highway. parking lot was well lit

great breakfast because they offered gluten-free muffins and bagels.

wish the breakfast was served a bit longer on weekdays

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

the pool was cold

pool and hot tub area was also very nice and clean, and was actually warm

rooms are large to fit 2 adults and 2 kids

no grab bars inside shower. kids yelling and the loud echos in the pool area.

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

musty smelling hallway leading up to room from back parking

person walking around in parking lot when we got there, late that night and in the morning when we left

there was a strong smell of smoking through out the building

book in room said pool was open till 12 am for adults but at 11pm staff came and made us get out of pool

the kids had a great time in the pool area and loved the waterside

pool area and the built in hot tubs in the room

our fireplace and microwave did not work, but we were there only 1 night and mainly to sleep, so we

the pool was amazing

laundry hanging from balconies

the laundry room was very dirty

not sure if they don't do laundry or what

wasn't able to get extra blanket overnight. staff didn't have access to laundry.

waiting for towels until the next day because laundry was not done

the bar was well stocked with high-end liquor

pool area was close along with gym no notice of closing prior to arrival disappointing as we booked

parking not easy

location! like being next to the southdale mall. like the pool and hot tub

room service was just ok-food was cold by the time it arrived to our room

they also had a very nice laundry facility

i enjoyed using the fitness center and even used the laundry room in the hotel

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

laundry room was clean but you need to bring own soap

asked for the quietest room and got one that backed up to the guest laundry and ice machine

no airport shuttle and too expensive

indoor pool was nice but a little bit cold for the grandkids, although it was warmer than many other

there was nothing that we didn't like. staff was friendly and plenty of parking.

close to casino. clean

love the complimentary wine and snack for my kids

for my pet tripled in 1 year, staff was not friendly, like they were inconvenienced or just didn t like

and a decent enough gym

close the drink for kids to early

pet fee was $25 a night

i liked the workout room and the laundry room

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

it was also good to have access to the laundry

hotel had a nice pool and hot tub

nice breakfast

the front desk lady was very snotty to my kids

no shuttle bus comes to the hotel to get to the mystic casino

breakfast was decent and had a couple different options

it still had hair in bed and rose petal left under the couch from the previous

maybe more to choose from for breakfast.

also the fragrances in the cleaning and / or laundry products were strong, overbearing and may be unhealthy

no laundry and the breakfast was way overpriced.

dislike the pool being out in the open. very poor design. the noise of kids in the pool woke me.

great location and clean room, good breakfast

cleanliness & the bar service

chose this hotel because of laundry facilities- and no laundry

the room was never cleaned, the wall plugs didn t work, and we were denied the advertised airport shuttle,

decent enough of a location. interior looked presentable. parking was easy to navigate.

everything beside no shuttle to the airport

arrived a bit later than expected, but they gave us a 2:00 pm late check out which was nice

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

wish the pool hours were longer

decent breakfast options

location was located as close to a surgery center in chaska that we could find it was quiet & parking was

the breakfast was amazing

we were celebrating our 13th wedding anniversary and with 4 kids we barely get 5 minutes to ourself

nice and clean friendly staff good breakfast very quiet the pool and whirlpool was nice

friendly staff, great pool, excellent breakfast

breakfast was the best since covid changed most of them

pool & hot tub were clean and very nice

no laundry & no vending machines

worst stay they had no laundry on site no good housekeeping and no vending machines and always had trouble with

laundry smell

no laundry facilities.

no guest laundry facilities. only one very slow elevator.

we had to shuttle to the nearest hotel to swim

handicap parking was bad. only 2 spots. refrigerator was too cold. my sofa exploded.

a large group with kids was also staying at the same time; they had all been allocated rooms on a separate

free wifi . nice bathroom toiletries

the hotel was very clean, had a nice pool area, free parking, and wonderful, helpful staff

kids loved the pool. room was great.

the pet fee was $75. way too much. we won t stay again because the pet fee was too high.

the price , not a suite with couch as pictures, nothing i clydes, breakfast for an adult and two kids was more

pool

smart design, new amenities,access to decent bar and grill, nice gym equipment

parking ramp is a maze, parking a large suv could be trying. our view was the roof.

great staff, resturant, front desk, easy parking.

a little expensive for the area and we were disappointed the bar was open until 11:00 pm but the kitchen closed

amount of room service tip not up to the guest -- they automatically add 24%

and from the street we can hear the air condition from all the rooms and at the parking garage

had to go to laundry room for more

i also wish laundry rooms were kept better

filthy laundry room

great pool, great hot tub, fantastic breakfast

i loved the staff they was helpful and the breakfast bar was great.

the laundry room is very useful and the front desk has laundry detergent and quarters

and the breakfast delicious

we also made use of the guest grill near the pool, which is a huge bonus for my family

breakfast was great, staff was great, room was spacious and love the kitchenette area

the indoor pool was in another building in the complex, so the kids didn't have access.

good breakfast each morning, and on-site fitness center and laundry facilities make this a good option for any

the sink, good lighting, many electrical outlets, easy parking, fast wifi, very clean guest laundry room, super

and handy guest laundry

easy and cheap option to do your laundry

sound of closing doors in hallway near laundry was rather noisy (sometimes travelers sleep at odd hours : ) so

excellent breakfast

staff was amazing and so welcoming to us and our kids

gym wasn't clean

because of the pandemic we were given breakfast in a bag, to go

quiet, nice breakfast selection, location

having a gym and laundry on the same level as the room

complimentary laundry not so great.

my kids were happy not many people in the pool area left in uncrowded but lacked a hot tub.

also kids running back and forth from upstairs room

was clean, the room was comfortable, spacious rooms, excellent breakfast and great fitness option

there were plenty of elevators, and plenty of parking spaces as well

room service didn?t pick up for a long long long time.

big pool area

clean, feels more expensive than it is, pet friendly

hotel was in a great location, it was clean, a ton of parking, and the staff was super nice

there is laundry for $1 wash/dry so you can head home with clean clothes

loved the space and the kitchen

despite covid-19, my kids were able 2 swim safely & they provided a surprisingly good bagged breakfast because

i love that there is a kitchenette in the room. the view was great. the bed was comfortable.

hot tub but the pool was nice and warm

free parking

the hotel is also pet friendly and we had no problem with having our dog with us

parking lot was full one night and had to ask to park in the underground parking area

roof top bar was nice.

the rooftop bar is also very nice and has a good view of the city

thw only thing lacking is a laundry room at rhis ptoperty!!

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

had trouble finding laundry room and there was not change machine there

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

used the laundry facility and put my money into the dryer and the dryer didn t start

called down to learn that we were above the laundry

it didn't have continental breakfast.

breakfast isn t included but worth it to pay as it is buffet style with fresh food

the shuttle couldn t get to us within 1/2 hour though so they sent a lyft driver who was there in 3

plus breakfast for our

and a laundry room

i stay here every year for our family trip because you guys have a kitchen

nearby airport. hotel provides free shuttle bus, very convenient.

they had a shuttle to shopping but we didn't use

it would be nice to have 2 tvs, one for the sitting area and one for the bedroom so adults and kids could both

and, the laundry uses way too much bleach on the bedding

my daughter had to move bags of laundry and trash out of the way in order to get through

food pantry, restaurant, pool, gym, laundry, large room

the pool was awesome, had alot of fun with the kids

free shuttle service

room service menu is very small and they don t run 24hr

ordered room service for breakfast and it was great

rooms are well maintained and would suggest all to go for a golfcourse view

pool open, but these are different times.

in lot in winter storm supposedly there was valet but i only saw two kids talking never offers to valet

room service

the pool hours weren't as long as we wanted for the price we paid

the environment and activities for the kids

areas to focus on include buckets bar and grill - almost fully automated but still very clunky with a confused

had so many great things for the kids to do

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

water park was a pleasant attraction for the kids

the pool area for the kids and the breakfast

they have wonderful pool that has a play area for kids (great for 3-10 yrs olds)

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

liked the receptionist (alexandra) who was very helpful in providing details around parking services

also close to the airport with an airport shuttle

location and cleanliness plus swimming pool and workout room.

and i really enjoyed shuttle service to moa and airport

i wish they had laundry machines in addition to send out services

close to the airport too and they have a shuttle

i also loved the staff's (house keeping) diligence in helping me surprise my wife with rose petals and wine

an extra charge we could leave our car parked in their lot along with airport shuttle service to and from the

unclear wifi instructions

are literally no snacks available unless you order room service

the pool timing

i tried to call room service from the room phone twice and no one picked up

the swimming pool and bar are not open due to covid-19....that part sucks!

to call room service did not work

could use additional laundry fro guests. one washer and dryer for all.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

staff was very nice....front desk to the laundry guy and others. all very pleasant.

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

even our friday afternoon shuttle driver and our sunday morning (11:30am) shuttle driver

machine was located on only one floor, inside the laundry room

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

the laundry facilities are too small for the number of guests. breakfast needed more variety.

using booking.com i must've missed the $100 pet fee.

the room was like a small home , kitchen was great

only thing found that person in the evening did not know the luges laundry only accepted cards and sent me to

laundry accessibility, honestly that's about it.

also, there are only 2 washers and dryers for the guests, which can make doing laundry difficult

exercise room, guest laundry room, coffee/continental breakfast ready early, friendly helpful staff

workout center and laundry facilities were exactly what i was seeking in my stay

friendly staff, free tea and coffee in reception, clean, laundry available

covid restrictions on the pool and gym, but i get it, we gotta social distance

told we had to call to get are room cleaned and also whatever extra they put in the pool had my kids eyes burning

the gym had plenty of equipment. rooms are spacious and clean.

the neighboring room had kids and was loud enough for me to know all their names!

laundry and reception have been great

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

decent breakfast included and a laundry a bonus

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

rooms were clean, pool was so much fun, the breakfast was delicious and moa is just get away

had to walk across street for laundry and pay for breakfasts

staff was great we got there early, they allowed us early check in and parking

the gym and accommodations were great!

close to the airport, clean, good gym

lobby and bar area were very inviting and relaxing

had a workout room, pool, and laundry if needed

i liked the free laundry. we stayed 9 days and were very comfortable.

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

we loved that the laundry was free and there were plenty of machines

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

good laundry facility

free laundry services

easy check-in responsive staff laundry facilities

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

the laundry facilities were very old and outdated, and the bottom dryer was broken

also the breakfast was plentiful, and it was also great to have a shuttle back and forth to

earlier shuttle

wifi was intermittant