laundry piled up around bedroom in corridors

room was very noisy woke early every morning by laundry or rubbish collection

view of car park and laundry bags but not the river as advertised

room was large and comfortable but we were right by where the maids prepared the laundry and stored all their

laundry left in corridors and didn't appreciate then another fee for use of hotel car park

there were piles of dirty laundry in the stairwell too

room was near the laundry. so could hear the machines. bathroom was a bit shabby.

from the courtyard whilst we were trying to sleep, the lack of the wifi code in the room, the lack of any kind

the room, amenities and bed were lovely, the snug bar cosy will go

i ordered room service and they struggled to understand their own menu (which is all in french and a bit

breakfast was freshly cooked to order with plenty of choice

peaceful setting overlooking the river thames. well kept grounds and plenty of parking.

bathroom needed upgrading, no food on sunday evenings but room service

it s out of season but a real find, nice pool and gym too

of temporary club membership during our stay which gave access to the fitness facilities and pool, although we

location superb we sat by the river watching the world go by staff friendly and helpful had a bar meal in the

a fridge in the room. wifi a bit weak at times

plenty of convenient parking

great restaurant/bar service, amazing breakfast

not really - would be nit picking to say bar lacked some atmosphere when we were there.

resulting in us spending part of new years eve struggling to do bank transfers on the very poor wifi connection

spa bar could have had more choice/ better stock or drinks and snacks as was quite limited

good gym and spa

hotel is gorgeous, spa is always spotless and food/drinks always of an exceptional standard

and pool great; all the staff fantastic from reception/ check in, spa and breakfast

basically it is room service, with all the

tired, no tea making facilities and no room service

wifi was not good at all but

during the booking, however the hotel does not open restaurant for breakfast and they offer room service free

- wifi just didn't work at all - ended up using a 4g dongle.

a laundry room would be good for overseas travellers

one young man barged through the front door coming towards me of the hotel carrying laundry as i was walking

i arrived the top of the stair well was partially blocked with a hoover a fan and dirty laundry, they were there

awoken at 4am by a laundry

night due to this and the room window was by the road, which although not busy had a very noisy laundry delivery

also having live music and dj at the bar area was so fun

breakfast was great with lots of choice

the early morning teal and the late night duty manager - all outstanding - and the guy behind the bar who made

the position of the hotel breakfast was good

everything was to an exceptional standard the staff, the room, our evening meal, the breakfast everything

location is good for henley regatta. they provide a good laundry service.

room service was very efficient as we enjoy fresh milk with our tea and coffee

room service breakfast seemed a little mean - ordered toast and pastries for two and received 3

my pet hate

location and comfortable beds. products were of great quality and free parking.

elevator wasn't working so its difficult to reach gym which was on 9th floor

also it stated fully equipped kitchen, unfortunately after we done a little shop at the local m&s, we realised

you have to use the drawers in the kitchen

bar and restaurant show of a very impressive culinary excellence with good selection of wines &

the food was good and the bar and dinner service was excellent

hotel lost my wife s laundry, she is distraught

lack of mini bar in room no laundry services welcome

no minibar in room , no laundry service and reduce standard all round

amazingly quiet given it was first floor and all the reading festival kids were roaming the streets all night

wifi very good

small rooms laundry availability

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

laundry service is too expensive

were unhelpful with early check in

only time i went to the bar to get a drink after a very hectic day i had the misfortune of coming across a very

bath towels - laundry was too busy, so hand towels had to do

center close to train stations, restaurants, and shopping centers there is an activity area for kids in the

everything was spotlessly clean and the little kids play section was really loved by my

we used the gym, pool

also very good preparation for our arrival, with welcome gift and other extra things such as rose petals,red

very clean, room service was excellent.

it was christmas but the room service food options were limited to a selection of just one!

late check out on sunday really makes a huge difference

nice late check out- 12pm standard

bed really comfy. late check out time. friendly staff. would stay again.

excellent pool for kids

wifi did cut out a few times and room service is expensive, your paying a lot for simple dishes and

great selection for veggie kids in the restaurant, chaotic breakfast and the swimming pool had very restricted

the friendliness of the staff, room was immaculate, room service was fast and food was good

room service food was also great

breakfast was lovely and i had a bar meal in the evening

gym needs free weights to become fully functional

ample parking super quiet place

mordern throughout our room in the coach house was clean comfortable had a fridge microwave and kitchen sink

the gym was available 24/7 which was helpful as we needed to use it late in evening

wifi didn't work and the tv didn't work properly and i though i was getting breakfast but i didn't

room was cleaned daily tv, wifi,kettle

clean, comfy, excellent wifi and tv, and friendly owner/staff

free wifi connection

parking

no view other than the laundry rooms

the room smelt of damp laundry and the windows couldn't be fully

lovely spa and restaurant and roons

also, the wifi was incredibly bad

the breakfast was superb and with it being served until 11am we didn t need to rush

power shower and the car parking

parking, but this wasn't the hotel's fault

we had parking but if you arrived later you might have had to park on the road.

spacious, nice clean bathroom, good wifi

wifi barely worked and because of lack of signal we couldn t use our hotspot very well either to

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

i was hopeful it was laundry powder

seem to smell of smokers in foyer, possibly from people smoking outside main.

also the fact that as a smoker i can have a smoking room

nice big desk to work on with laptop, free wifi (no codes needed) with good signal strength

large comfortable room early check in and free

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

good wifi

good large parking

there was wifi but no notification of the password so it was unusable

location for party at the golf club

no laundry room

spa really good and check in they were really helpful

slow wifi.

enjoyed the facilities swimming pool steam and sauna rooms

facilities gym sauna pool food

quiet tv with chromecast wifi bathroom

the staff were excellent very impressed with the girls on the reception, breakfast very good and beds comfy

quality and condition great friendly efficient helpful staff delicious breakfast &

spacious and comfortable room, great breakfast, and also a bar and restaurant (with room service available too

room service charge of 5 for 1 floor up given how expensive food was.

in room with no electric in all wall sockets, this was sorted after an hour, ordered room service, then to be

wanted a place to stay near nirvana spa - lovely hotel nearby

spacious, comfortable room with spa bath in large bathroom

were staying in a suite that was supposed to be for a family (2 adults/2 kids)

fabulous old building, nice big room, great view and the spa bath was amazing

up at 7am as laundry was being delivered outside our room

outdoor seating area for drinks and pool closed during our stay but other than that couldn t fault

room, great bar area, and restaurant food was good

the best the kids loved it..it was clean and amazing

free sweets for the kids on arrival

no laundry service during my stay as it was suspended due to covid-19.

friendly and polite staff. good size room and parking. excellent breakfast. ud83dude0aud83dude0a

comfortable and clean. plenty of parking and good wifi.

the staff were lovely and friendly, both at reception, in the restaurant and bar and in the health spa

and large room, shower and bath combo, bar and restaurant if required, free parking, walking distance to food

the laundry is piled up in the hallway

laundry looked clean but not the appliances

an amazing riverview and excellent breakfast.

the car parking is very tight , depending on what size car you have .

beautiful and memorable breakfast-wonderful taste and amazing choices of food.

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

guy at the bar was great and the food was absolutely amazing

the breakfast was so awful i didnt let my kids eat it

room service rectified this when the room was cleaned

only kids cereal,, no side plates for toast the room was a deluxe twin for 93 a night

kids menu would have been nice

kids room was just a bit tired and in need of some love

that was connected to the wifi so i could use netflixs and prime on my own accounts

breakfast staff couldn t do enough for us and were very friendly to the kids

staff excellent, rooms clean and bar area well maintained

which i have done every time as the rman behind the bar is very vigilant in making sure that you do this

good sized clean rooms with microwave and fridge. nice bathroom with bath. wifi

excellent location and had a fab burger bar next door

the free wifi was excellent

parking was a bit tricky, but we arrived at a very busy time.

wifi is flaky - slow and keeps dropping out

the restaurant the herd was fantastic (but not cheap - i think you can have bar food in the bar which is probably

beautiful decor the bed was awesome & the staff were just so lovely caring & very polite & in the bar

the breakfast is excellent

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

we had no phone signal so wifi would have been a bonus

drinks were expensive and the hydro pool in the spa is shut, and no availability for

great breakfast and food in the bar area

spa pool wasn t open

charged extra 10 for accompanying pet

secure car park. free wifi

was only one thing wrong and that was the wifi being not great but to be expected vintage location didn t make

parking right outside the hotel free of charge

no wifi

off road parking was good, room facilities were basic but absolutely fine and clean.

price, lots of parking, easy to find location, friendly and helpful staff if there was something missing or you

parking was a problem

good location and good parking as i have a large van, good price and friendly staff

booked, what i thought was an annex room/apartment with kitchen/bathroom, but found we had been put in the main

friendly staff, ample parking.

limited parking

leaking radiator broken shower cracked walls terrible wifi

comfy bed, ground floor room. secure covered parking.

the room service and the people working there they were so good

being able to order a coffee on the room service menu

beautiful junior suite cam with a gas fireplace which was an unexpected although welcome addition over the long

room service was little patchy - had to wait an hour for a simple lunch

due to the covid19 curfew of 22:00, we ordered a pot of mint tea to the room for 6 via room service

it is well located, has ample parking, has heaps of character, and all facilities are well maintained, in good

large family room, clean, easy check out process and good parking access.

appear to have any bar or restaurant

there's nothing we disliked. we can't comment on the breakfast or the bar as we didn't order it.

breakfast, cosy historic building with traditional furniture, pictures and ornaments, adequate parking, feeling

and sticky laundry labels on the bed sheets

only thing would be for fruit to be have been provided at breakfast

everything had a perfect and great stay for 3 days with my kids.

excellent gym and pool facilities

the gym/spa facilities and breakfast

had trolleys of laundry outside the window which ruined the view

breakfast was great but kitchen was very slow for made-to-order items

the included breakfast was generous and delicious and we also paid for an afternoon tea just to soak up more

30 for breakfast

not all staff were aware property had a (albeit small) gym which was a bit strange as we had to ask several

on arrival, we were presented with a delicious treat and little goody bag for the kids which absolutely set

restricted timing for kids for swimming pool

there were also lots of facilities eg a swimming pool and a large gym

beds were a little hard and it was difficult to arrange room service

parking was easy and staff on reception were friendly

room, no desk to work at, shaky wifi, laundry service produced still-wet clothes with a strong odor

fast free wifi and free on-site parking, great friendly staff, all good

wifi can be temperamental room 1 is above reception and at the front, so for a family room it can

clean, comfortable and well located with ample parking space.

really lovely bathroom! great parking, lovely staff.

breakfast bed

breakfast pricing £14.99 - not the best value for money

the room and bathroom size was massive, and the bar has awesome menu

was away for work and it was my 30th birthday, when i ordered room service i mentioned i was treating myself to

pet friendly, quiet and comfortable

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

brilliant facility, location,, staff and food and drinks. great safe free car parking

really nice garden, lots of space for kids to play and generally quite safe for the kids

parking very easy and even had free charging

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

the pool was a little small and not a place to hang out for any length of time.

the grounds are stunning in spring and the spa facilities like sauna and steam room are all free to

it was out dated and the room service staff had difficulty speaking english, which made some requests regarding

good pool and spa and loved the outdoor terrace

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

in the room providing interesting history of the hotel building and a sheet of paper giving room service menu

staff is friendly and helpful, bathrooms are modern and clean, and the wifi is great

the gym on site has a great selection of equipment too and the trainers in there were sanitising

loads of dogs, kids and family groups too, which although we were there as a couple gave it a nice relaxed

no room service.

location; lovely river views from our room and the restaurant; cosy bar options; great service

in the bar as well as the room and facilities being excellent with the added extra of free wifi

unfortunately there is not enough parking for hotel guests and coppa club customers