the accommodation was clean and very comfortable, parking right outside

lovely room, great location. good facilities for bar and food

every mother and their aunt seemed to reside above us with kids constantly running around upstairs until 10

beautiful room in a beautiful setting, lovely staff and fantastic golf course

lovely lake, lovely club house/bar, lovely breakfast dining rooms, fantastic choice for breakfast, fantastic

good selection of food served in the restaurant or in your room (surcharge for room service

our room had a kitchenette, which was so useful and the bed was very comfortable.

parking is not secured

if i ordered from room service this was very expensive

waited long time in bar as staff doing multiple tasks such as serving food, serving room service

disconcerted to find them already hung on the towel rail as they did not look so fresh from the laundry

to control heat noise from the kitchen right into early hours room must have been next to laundry all we heard

beautiful views and surroundings, good walks, kids to enjoy watching sheeps, pigs, chickens,goose plus we all

the room was clean and modern and had everything you need - including bedtime milk for the kids which

if it had a spa/ pool it would be the ultimate perfect place to stay

lack of proper room service and proper laundry service

parking

set up, rude staff including manager, did not clean our rooms the whole time we were there no wifi in our 2nd

plenty of parking

we had a lovely meal in the bar area and the breakfast was great

no laundry service

laundry in corridor biscuits well out of date overall musty smell need major upgrade way over

as a solo female traveller, it was particularly awesome that they offered room service as well as the restaurant

spacious ground floor room with comfortable bed and free wifi

easy to park, great having restaurant and bar on sight

access to the rooms is via a rear exit with bags of dirty laundry stacked outside and black bin liners of

hot water bad wifi no early breakfast - i could nt wait until 9

bar could have been open later or been able to get a drink even if only bottles available and also

easy parking

everything! bar staff very helpfull and cateringone

my room next to the laundry shoot carried the sound to my room

of clean towells / laundry / cleaning is a pain but tough times for everyone so understand why there is none

no guest laundry

room spacious with extras, iron, hairdryer and option for laundry to be done made the stay very

sofa bed had sharp metal exposed on its sides constituting injury risk especially for kids.

before knew what to expect, a short walk to lots of restaurants, hollywood bowl, cinema and fun golf

not much variety for breakfast as a vegan but i was happy with what i got

at around 5 we went down to the bar to eat

love if you had small room with children s games , consoles or something to give kids a little bit of playtime

in the bar and restaurant staff were very friendly and welcoming and the food was excellent will be coming

this visit we were put right next to the laundry room so early in the morning we were woken to thre sound of a

lovely hotel in a great location with free parking

only complaint was we got the last parking space and couldn t reserve a space but there was a function on

tye wifi was not working properly

was great, room was delightful, staff were friendly, the location is excellent and parking is

i was also advised that the laundry service was available and the items were to be dropped at reception by 7

if you want to reduce your expenses then it would be better to do so by reducing the room service frequency

rooms do not have a bar fridge to store cold drinks, and no room service available

no water in room. refused room service.

were the beds, keep hurting our legs on the bottom were it over hung and the put up bed for the kids wasn't the

the garden is stunning and the breakfast is world class

wifi was very poor some things very expensive - 4 small scones 19. cocktails 15

breakfast on second day was excellent we were late arriving & room service only had sandwiches to order we were

breakfast room service was excellent and we'll cooked

parking and a lovely large lakeside garden

room #10 is by maids workstation- laundry. very noisy! pillows were hard.

parking is easy and plentiful

everything was spot on, food, staff, atmosphere, wine, room, grounds even parking

the breakfast was lovely, enjoyable beautifully presented really enjoyed it.

was a lot of activity in the carpark with work/delivery men which made parking a bit chaotic

throughly enjoyed using all facilities at the spa, the pool was pristine

room service was particularly good, much shorter wait times compared to any other hotel i've stayed

much the property but service, we thought it was a little invasive for the staff to go around the pool and tidy

the pool is very clean and has a sun terrace to sit outside and with a drink or just to relax

comfortable and spacious rooms; great restaurant, good gym facilities; lovely staff

no laundry room.

couldn't get wifi to work

table and very comfortable beds, large white towels, good choices for breakfast (included), free parking,

room and the hotel is very clean, friendly staff, and the manger max gave us a late check out of 1pm

good parking inky a few miles from st albans and right on junction 22 on the m25

no password or complicated login system for wifi

round good hotel and perfect location for us, kids were very excited and it just made our holiday extra special

breakfast include in the price which is good but the early morning continental break was abit poor

there s a bar at the front desk that was open when i arrived late

spacious room, good wifi, silence

were they not fresh, or was that the smell of the laundry soap

10 parking charge, no actual reception and worst of all the room above us must of been a laundry or something

room service was great

they offer breakfast starting at 4 a

room service staff was inconsiderate at 7 am, shouting in the coridors, shuffling trolleys and

there was a halloween party going on in the bar area which we went to and had a great night

the gym has got extra functional machines

room large and comfortable with good wifi

24 hour room service including pizza, desserts and

front desk was so lovely & helpful, & the gentleman on the bar was wonderful & totally spoilt our kids

no dramas, very straightforward and the hotel had ev charging points

someones leftover(clean)laundry hanging wardrobe door not

someonelses cleaned laundry still hanging on wardrobe

every member of staff were helpful the first time i ve seen that in a hotel from reception to bar staff

the breakfast was really good and the kids ate for free, happy days

limited menu. expensive bar. extractor in bedroom not working. poor wifi

it s age and location plus pool.

car parking is not great, it is tricky to get out of and a dark walk from the entrance of the

spent a lovely night at the hotel. the kids loved the pool.

room was excellent, the pool and gym facilities were great

parking- disabled parking- was key for us which the hotel was well able to accommodate

clean and good breakfast

i really enjoyed my stay with friend and her kids

room, bed, bathroom really good. restaurant and gym open 24/7 - great.

com but when we arrived (very late at night and ready to put kids straight to bed) the room was not prepared

wifi was great too

the bar didn t have any bottled water could only offer tap water.

room service was quick and food great

parking, check in, eating and drinking

hotel on arrival lots of kids out the front and rubbish left all around, looked untidy didn't get dinner,

the free wifi was excellent and didnt drop out once

.the staff are excellent and accommodating and very friendly. the early check in was excellent

could not get a parking space on arrival

the receptionist was very helpful with my early check in

quality breakfast, lovely staff, gorgeous building

the wifi is good, and the tea making facilities are good too

convenient for airport. clean. good wifi. good value for money.

breakfast because of covid-19 was a packed lunch sandwich pancakes breakfast bar and water

parking used by others

free parking and breakfast was good

no breakfast or cosy bar as advertised

guy at the bar was very professional and we had loads of fun with him

excellent room service and good facilities. close to town.

a meal on room service and only half the meal arrived, the veg and potatoes were missing, i had to wait

free wifi and charging ports breakfast was great

the bar and restaurant were great and reasonably priced

this hotel has great facilities, including a gym, laundry room, and ice machine

staff were great and really helpful, i particularly liked the laundry machines on our floor and the kitchen with

i get to travel allot first real time i've seen a laundry room available , microwave room with cutlery was also

wanted to use the laundry room too but couldn't again because of covid

measures very good staff very helpful room a good size and good work facility microwave room and laundry room

on the website ironing and laundry was an extra payment and then i found an ironing board in the room and iron

our toilet didn t flush well and took a couple of flushes to get it going and no laundry service

clean & good size room access to the pool etc lovely relaxing areas/bar good breakfast

wifi dipped in and out but i didn t really need it so not really a problem

the health spa minutes around the corner was so relaxing and available each day at no extra fee

everything. comfortable, clean, friendly...great food.... kids adored the pool...

chap was great with the kids

spa and gym facilities where spot on

party held in main restaurant and bar area if hotel had been upfront with this information i would have stayed

room comfortable. nice bar staff. gym well equipped.

to keep the doors to service rooms closed - opposite our room door we kept being faced with dirty laundry and

there were a couple of issues with our breakfast (room service), but these things happen and the matter was

already poured in the cups ie no pot and because of the difficulty of carrying the tray from the kitchen through

30 the kitchen had already

room 27 is situated above the kitchen, so saturday evening was a barrage of kitchen noise and chefs shouting,

no breakfast in morning

wifi was working fine and has free parking which was useful

bar was lovely and food was very tasty

breakfast was room service and very good

the free wifi was great and fast enough for browsing and there was complimentary tea, coffee and water in

also, amongst the amenities,laundry is listed but this misleading at best

bed laundry is poor

breakfast good value and well presented

i was with my young child and there was no kids menu

i just think for kids will be good if have tropicana juice or similar

room service asked for a jug of water as i m pregnant and was thirsty and took a hour to get to

stayed as part of harry potter studio tour package, which included nice little extras for the kids; hp themed

breakfast was lovely, noise from party in the hotel was an issue including noisy kids of said guests running

we had three kids under 5 in the car all desperate to get out and so we arrived, parked and went to reception

that the restaurant was closed on sunday's, but did manage to get a delicious burger from the bar menu with a

ve liked if they had more information on the services they provided and the costs, such as laundry

kitchen stank and looked like it hadn't been cleaned in years

tv kept flashing up a message about the wifi dongle every five minutes so i couldn't really watch tv

wifi didn't work all the time and room could do with little tlc

no fridge in the room, however, there is a communal kitchen downstairs by the reception desk which has a fridge

very clean rooms and comfortable, communal areas are lovely and bar is nice.

wifi and no mobile reception in the barn area of the hotel which wasn't ideal but made me and

the bar meal was cold (tia chicken curry) cold plate didn t help

good location. lots of parking. grounds lovely good wifi

stayed in the ridings which is separate from the main hotel and there was no wifi at all

doesnt do laundry

i have perfume allergies the fact that the environment is perfume free including the laundry is fantastic

cleaning room service, no hot water for 2 consecutive nights over a bank holiday weekend

was perfect for what we were staying there for, breakfast went down a treat with the kids

rooms, soundproof, clean, good nights sleep with kids too, breakfast good, staff very welcoming

to covid precautions the kitchen in the lodge was discounted, there was no laundry room, so ended up using a

kitchen was huge, the rooms were big and it had a toilet and a separate shower room

kitchen facilities and reception area with wifi and bar great too

loved how the hostel was built into wooden huts and each had its kitchen

the lodges were spacious with a separate kitchen in each and all double beds were spaced out to give plenty of

the view from the room looked out to the laundry

7am loading in dollies of supplies was loud and disruptive, as well as laundry carts loading in the evening

beddings are very clean, only laundry service is working properly

room service was quick and the waiter was incredibly polite

you had to pay for wifi

housekeeping was busy with the rooms, but there were carts and piles of laundry everywhere

ceiling falling down, filthy dirty throughout, changing rooms filthy, dirty towels piled up in a laundry bin,

and the sheets had a mark on which probably laundry rather than housekeeping

swimming pool was fun it was very clean and comfortable

parking was not close to entrance

noise between 12-2 am which sounded like laundry cages being moved and lots of noise from people talking

but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over

kids sized chairs that were almost on the floor they were that low, it just looked really tired it

location, we didn t come to play golf but i like the hotel, quiet and the air is fresh

we played 9 holes of golf on a well manicured golf course

and leaving crates of dirty laundry in the corridor

need to improve on room service

ordered room service, the breakfast arrived cold/lukewarm

needs to up date the room service was good

place to stay, very comfortable and excellent value for money, wish i had the chance to use the spa facilities

quite tired (no 11) - flickering lights, curtains need rehanging, needs a repaint, large pile of laundry sat

being able to see my car from my room ,good parking facilities

could be more updated kettle,tv could have been bigger, the decor could be updated too,and the wifi isn t that

was well located with plenty of private parking

unfortunately the wifi is not good from the rooms which makes it difficult for work

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

the gym had few machines not working

poor wifi

free parking was a bonus

shower appeared to leak, every other holiday inn that i have stayed at has had a guest laundry you can use for

saied was very helpful in organizing our early check in

also took advantage of the late check out allowing us more time to explore

breakfast was fantastic

wifi was at times unstable, especially at night, but that was the first time my family and i were