fireplace perfect after a wet and windy beach walk, and i love the decor and charm

the breakfast was great

since parking near the inn is so easy to find, walking downtown was simply a matter of leaving my room

easy parking

breakfast was good. easy walk from the inn.

the biggest shock was that the hotel lost my laundry

a little disappointed with the location of the pool and how it's in a covered area with no real views

mini bar is empty, you have to call and ask to fill it

we played 9 hole golf and had a walk before going to the airport next day

the spa experience was just lovely and exactly what i needed

spa services were not available.

early check in

loved there rooms, location and pool.

we were on the parking lot side of the building and our 'view' was the entry to the lobby, not the santa cruz

friendly staff. pool jacuzzi. great location

the 24 hour help # she gave me a code for a concierge closet which turned out to be a laundry room with

and free laundry

the dryer didn t dry so well in the laundry room!

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

very close to restaurants, groceries, banks, and laundry mat

i liked the available parking, large room, comfy bed, clean, quiet and safe area.

thing that was a little inconvenient was the traffice on el camino at 8:00 am to get out of the parking lot but

rooms are too small and the parking is on a hill

the parking area is a little steaper.

no laundry service available! always reason for not providing service!air

there is no self service laundry machine and dryers.

we required a few things, quiet room, pet friendly, easy access to freeway but close to our destination (san

made my kids uncomfortable

it has a nice gym as well

very nice laundry facility and fitness room

operated laundry issues

needed the laundry facilities but the machine was broken

in the same area is a washer and dryer for laundry needs

aircon is not functioning properly room is really hot. self-laundry facility not functioning.

laundry inside the hotel helps us during our stay

good laundry

for breakfast, we were given a list of food items to make choices

get to work remotely before my trip, so this place provides a good wifi connection and a desk for me to get work

very friendly staff proximity to community around closeness to airport gym

the gym, room, room service, valet and staff was excellent. very friendly .

the airport convenience, shuttle, restaurant food & ambience, and most of all the staff.

the free shuttle bus and cleanliness

we were allowed for early check in

no designated pet area

24hour gym

excellent breakfast perfect room excellent service

clean, good staffing, great breakfast

no room service or hotel staff . air conditioner was not working

the breakfast is great

the location was so helpful to the airport, the facilities were excellent - loved the guest laundry

and maintenance team, extreme cleanliness in rooms and overall facilities (from gym, pool, laundry)

elevator was to far from the room, this didn t allow us to use the hotel pool or gym.

the kitchenette was very clean and the breakfast in the morning was really great

clean and comfortable. nice gym.

the breakfast was extensive and wholesome

they offer a smaller gym, relatively large rooms and a complimentary breakfast

the breakfast was excellent as well as the fitness room.

the hotel seems fairly new and very clean. breakfast spread was great and staff was friendly.

also, a few more machines and weights within the gym would be desirable

bedding and pet friendly

they were able to accommodate us to an early check in providing we paid an additional charge.

shuttle service to airport, great bar and restaurant staff, especially michael and jesus

hotel has an airport shuttle which picked us up at the airport and took us back to the airport the next day

arrived very late but still had a nice welcome with a warm cookie

it would be useful if there was a guest laundry

doesn t have guest laundry

not e4ven a laundry bag

big rooms, plenty of parking

the heaters was loud. their breakfast should be prolonged until 10:00 a.m. at least.

great breakfast, laundry facilities, parking, the amazing views

and comfortable with a view of the bay, lots of natural lighting and good lighting inside room, laundry facility

staff very pleasant & helpful great breakfast will store bags able to do laundry

fragrance of room fresheners was too strong in the room; laundry area had 2 washers and dryers, but only 1 set

hotel had just about everything you would need including laundry room and gym but maybe a swimming pool

laundry facilities if needed

nice to have laundry available but it was almost $5 per wash and dry

i called room service and took them two hours to come by and provide the needed amenities

beautiful bay view from suite, cleanliness, friendly staff, great breakfast selection, nice pool, gym, bar, good

the swimming pool and the gym were not open because it did not meet the county's reopening guidelines

to airport shuttle service clean nice front lobby all amenities laundry pool fitness room walk to stores and

in quarters to do one load of laundry (6th floor) but if you want to buy detergent it is for purchase in the

the amenities and decor. convenient shuttle. very close to airport.

bonus was a pool and fire pit area which i wasn t expecting

wasn t a breakfast included and the food offered to buy was basically packaged products with high

room was next to the busy laundry room

they had laundry on site, breakfast in the morning and were only a couple miles from the airport

flexible management as we first had a room next to the hotel's laundry

room next to laundry room can prevent you from sleeping at night; try to avoid

location, parking, nice restaurant (elephant bar) next door, close to airport but no noise level

only upon request, no laundry during weekend days, ac ground standing unit, parking with charges, closest services

basic necessities which you would normally expect, toothbrush, toothpaste, shampoo, conditioners, laundry bags

is no coin operated laundry ( i think there isn't one)

no self serve laundry facilities

should consider having laundry

there was a shuttle, laundry and a hot tub for sore muscles

elevator not working/laundry facilities not working had to ask for towels in gym!!!!

better maintenance of laundry facilities

rooms, super comfy beds, plenty of parking, laundry facilities as well as a fridge and kettle

laundry facility broken elevator broken

i needed laundry room, got that done

rooms great view on the bay nice restaurant area with a lively atmosphere hotel also has a guest laundry

nothing. despite advertising bars restaurant and pool etc there was not even a laundry

no pool no laundry service

the fridge didn't have a freezer, laundry was only located on 1 floor which was the 4th floor

it was very convenient to have an in-house laundry available for our use

i use the laundry room, i think the laundry is a little bit expensive.

the breakfast is good. the location is perfect for traveller, they shuttle too.

it was close to the airport and transportation by shuttle was easy

room service ie making beds, refreshing towels etc did not happen during stay

free parking, breakfast included, laundry room available, secure

kind of staff and they have somewhere you can do your laundry

clean, including bedrooms, dinning area, parking lot and laundry room

their laundry fee is good too.

because of the coronavirus, they had to shut down the gym and laundry rooms

great to have a laundry, and at a good cost

had to pay for laundry and the dryer doesn t dry some of the clothes even after 45 minutes

staff were friendly and laundry onsite

i also liked that they had laundry services although i didn't have the chance to

excellent and helpful reception staff. swimming pool. laundry facilities.

clean rooms and very nice pool area for the kids.

comfortable room and nice bathroom, good breakfast. pet friendly with grass to walk the dog.

loved the real gym: great updated equipment (i

the swimming pool's water was too cold.

early check in

had a laundry facilities and staff is friendly

also needed coins and or dollar bills to get coins in order to wash laundry

i had to ask for clean sheets and bed protectors and make the bed and put the sheets into the laundry bin at

fairly sound-proof rooms, nice and warm, window opened, and laundry easily accessible

the room is huge of course lots of laundry and dryer machine microwave availability

could not use the laundry

i was disappointed about the laundry - it was available only for american app store holders

the pool and spa are really good.

liked free breakfast ie waffle, yogurt, bagel, juice; liked heated pool, full refrigerator.

was clean, pool & hot tub area, plus outdoor patio nice to have available..

nice to have laundry facilities on site

even have laundry w/plenty of equipment

friendly staff, laundry facility

breakfast was very nice . i liked having a 24 hr. laundry room!

breakfast bars too old! they crumble before you open them to eat.

laundry was upto 9.00pm and opens only at 6am

the convenience of the laundry room was a bonus

the laundry facilities also had a line and perhaps they could consider more than one set of machines

laundry facilities were useful

the 24/7 coffee bar with a variety of drinks was very nice, especially the hot chocolate for kids

not having a laundry facility inside our room, but no big deal.

were renovating and failed to mention no laundry facilities

they even had a laundry room on site

perfect for a long stay clean and spacious rooms with full kitchen, laundry room onsite, gym, a trail for

the laundry room, gym were all well kept, clean and easy to use with nothing

there's a gues laundry, which was super helpful

how to get there, where the elevators were located, what time breakfast was and where, where the laundry room

the laundry room machines have mobile app to operate after downloading and adding 25$ to this app

crew loudly talking in spanish between each other, dirty laundry left on the floor by the rooms by the cleaning

room its spacious when you have kids that loves to move

i had called for laundry bags and they never brought them to me

would be great if you had a laundry facility and a continental breakfast within the hotel premises

it has a small gym and heated spa and pool

clean, quiet room with some ocean view, and room service from moonraker restaurant.

the view, the room, and the room service.

friendly, the restaurant serves excellent food, the rooms are spotless and comfortable, and the gym is well

we started off with cocktails at the bar and enjoyed chatting with our bartenders and watching the basketball

an exceptionally good gym - a cherry on top

great view! good service! happy smile! all is perfect for my kids! they are all exciting!

room service was basic and more like bought in order than kitchen food.

laundry room

laundry facilities were clean and had probably 12 washer and dryer sets, great for fresh laundry

the hotel room kitchen was well set up

breakfast was fantastic as was the room and the pool.

the kids did fine on it but were a bit tired and grumpy the next day

convenient 24h gym with free weights, cardio machines and a pulley

comfortable rooms and great amenities (swimming pool, bar, restaurant, espresso bar with seating or grab'n' go

comfy beds and bedding, being pet friendly is a plus

the plus side was the lagoon view and seeing the jelly fish made the kids so excited

pool is definitely heated and beautiful

24 hour self service laundry using the app was perfect for a long time stay

very clean and spacious. central location. good breakfast. nice laundry room.

the restaurants are very good as well, we were happy with the in room dinning and the breakfast buffets

room service every other day was fine

very good breakfast selection comfy beds clean room and facility heated pool

laundry room

good room, tv, air conditioning, location, laundry

absolutely wonderful staff, laundry facilities for guests and great free breakfast selection.

the room is clear. hotel has laundry. good to have it for long trip

the price was amazing for the room, hot breakfast, and its vicinity to many great restaurants

we never found parking a problem

the swimming pool was clean

nice pool area

convenient, very good breakfast, reasonable price

wifi

guest laundry was out of service. washer and dryer both broken

our room was also next to the laundry: whenever it ran, the entire room vibrated and droned

wifi ok plugs in room didn t work front desk not friendly pillows were awful

great location, ample parking, clean

i also really appreciated that parking was free

i also saw a laundry facilities available

reception was helpful and a laundry on site (payable) was very useful

near to airport and quiet. laundry facilities. underground parking.

very very cute, laundry service machines

good bathroom, laundry on site

also, a guest laundry, exercise room and a breakfast area with a free breakfast

good laundry facilities, good kitchenette

these were suite with kitchen and well maintained

very clean and comfortable room, equipped with everything one could need (kitchen, office, iron board)

hotel has free parking, great free wifi, and a great breakfast

laundry, which is still only $1 per wash

laundry facilities, swimming pool, service center, close to a big shopping

gave me an authentic 1980s experience free wifi.

comfortable beds, good wifi, covered and plentiful parking next to the hotel.

friendly staff, clean rooms and pool

there are laundry services available on the second floor and also a dry cleaning service available

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

it was for 4 adults, however, when we checked in they had it notated that it was 2 adults and 2 kids

we were here for volleyball so kids leaving to be at courts by 7

breakfast was simple: yoplait yogurt, white bread for toast, jam and butter, keurig coffee (medium

parking spot for free

but what i liked most was that a lot of facilities were provided without extra cost; wifi was available 24x7

large, well lit parking lot, friendly staff, large room, clean room

i don't eat breakfast so i can't say anything about it - but what i loved was this: the cleanliness sparkled,

coin laundry and comfortable clean rooms are pluses

friendly staff, free airport shuttle, nice room

super comfy beds, spacious for 4, located 5 mins from airport, free airport shuttle.

room service

the shuttle service worked perfectly

the rooms were very clean and there was a laundry facility near my room

lied to my face, after refusing to pick up the phone the second time i called the desk when the laundry room

very clean, large size rooms and great to have coin operated laundry onsite

knowledge about laundry service one of the reception staff told me that they didn't have a laundry service

and last but not least i really appreciated the laundry room for guests ud83eudd17 it comes in handy

they are touching dirty laundry anyways, so it doesn't make sense that i need to change my own sheets while on

got neither one good thing a couple of his staff were really great summer okay but sarah and the kitchen is

this is blatant lie of having free wifi with your stay

the floor were our room was located there were also a group of young kids, they were very noisy, they were

are uncomfortable could not accommodate us kids had to sleep on a sofa bed rooms are too small

doing laundry for free and having good breakfast.

i also love that their laundry is right across the gym

breakfast was included. laundry service available. pool area

plenty of room, brillant laundry service, staff exceptional from the moment we arrived especially ray

some improvement shown short term, laundry facility lacks equipment that does service well, a drop leaf folding

nice that they had a little gym and laundry too (didn t use the

helpful and friendly staff. the breakfast is excellent. the laundry onsite is also great.

it exceeded in the very nice new shower, spacious room (sofa and desk) and the on-site gym and laundry

very good hot breakfast, and fast wifi.

wifi was also solid

had a guest laundry

guests can also enjoy various amenities, including an on-site gym, a laundry room, a hot tub, and a pool

guests can also enjoy various amenities, including an on-site gym, a laundry room, a hot tub, and a pool

the laundry room was much appreciated

more laundry facilities would be helpful. washers and dryers busy

clean has laundry, also the jacuzzi was amazing

use of laundry facilities and the spa/hot tub were well needed and much appreciated

the breakfast was good.

the facility was clean and well kept and i was given a late check out.

none,excep will be nice to have a pool in this beautiful hotel.

he was very helpful showing me the laundry services and how to use them

location was good parking available for free laundry service available- though only one machine

s an app for the laundry which we could not use but there s a laundromat nearby

laundry, spa, remote control broken

free parking slot 4

laundry is just two washing machine and one dryer

this location with heated pool, laundry, close to airport with shuttle

laundry on site and friendly staff

laundry facilities on site

no frills room, but reliable airport shuttle, guest laundry, and pool. helpful staff as well :)

expensive room service... bagel, coffee, oj > $30.

great location, good restaurant, pretty setting in the foothills. pool is very nice to swim in.

amazing overall service. pool is divine.

great gym. beautiful property. lux room amenities.

service, food, central location, gym