breakfast was sparse and no laundry

needed to do laundry since we had been there for a couple days due to a family member at stanford and the

pool not available

no food service after breakfast. you had to order food if you were not going out.

also the wifi ran very slow while in the room

they ve thought of everything, from robes, to a laundry basket, coffee maker in the room, make up mirror,

no restaurants open- no room service. in am, only coffee and muffin available. not even tea.

the friendly staff the location wrt stanford the outdoor patio/pool/fireplaces eating options

spa and room service are professional and efficient

pool could have been kept cleaner

faster wifi.

for a better breakfast next time

parking stalls are a bit tight but there's sufficient parking

free parking

location. easy access to my room. plenty of parking.

nothing straightforward: room service

but bar area was clean and bar well stocked

room service breakfast was delicious

we loved the liquid soap in the bathroom instead of the bar soap

had a great stay! room service was amazing, too!

laundry and free detergent and sheets, the friendly staff, the location, the cleanliness, the

parking available (although need to pay if staying overnight), excellent kitchen facilities, laundry facilities

loved all the extra amenities such as free guest laundry rooms, breakfast buffet, kitchens in the rooms, fruit

reception, surprise evening event with free drink and tasty soup, clean and spacious room, free laundry, very

breakfast was good, with a good spot to sit down

clean and quiet place with excelent breakfasts, helpful staff, big pool, gym and laundry, coffee and tea 24/7

no kitchen, no laundry facility

like a readily-available coffee machine, ice water and chocolate bowl in the lobby, and free laundry take it

felt home away from home, tea and coffee were available all the time, laundry was free and breakfast was wonderful

with a tinysmaill garden and pool

'continental' breakfast is a stretch. wifi is unencrypted

there s also free breakfast which is always a plus

breakfast did surprise me

liked the wine night and breakfast bar and fruit all day long

breakfast variation

laundry inside the gym choose 2nd floor to be near laundromat near the venue excellent and helpful

they also have a laundry room for guest which locates on 1st floor and the washing machine/ dryer cost around

need to remind the front desk to deliver laundry

laundry facilities closed at 9 and only one washer and dryer.

guest laundry is too small

no lobby hang out space with only a small bar and seating area.

gym was minimal

the room service food arrived barely warm and was not very good :/

the wifi here is not good (the speed is slow).

as we checked-in late (after 11pm) with 3 kids age 12 and under, esp after 6 hours flight, remind above requests

the pool area is nice, but the pool itself is a little dated

food, small details like yoga mats in the room, voss water everywhere, cabanas, eating by the pool, all inclusive

i could order breakfast anytime

the breakfasts are great, and the 24 hour open kitchen is a great amenity

breakfast was great as was the service

great rooms and great breakfast. very friendly staff. also top location in palo alto

restaurant excellent breakfast is really good calked beforehand for a recommendation for salon -didn t hear

bar and restaurant close at 14:30 and 22:00 and no service after

the cleaning staff removed the mugs and when i asked for them back and some additional tea bags, room service

the construction. the parking. the lack of room service choices.

one head-up is that in the manual it says that there is a laundry room, but in fact there is none anymore

the wifi was great and the amenities were great

this was a visit to play golf with friends and i can emphatically say that this is one of the nicest hotel

good location and good wifi

location with a small but useful gym

the bar is empty, the bar tender is not there

very tasty and healthy room service

didn t use the free wifi have my own mifi

clean, quiet, location, and room service

laundry, spa, remote control broken

he was very helpful showing me the laundry services and how to use them

location was good parking available for free laundry service available- though only one machine

s an app for the laundry which we could not use but there s a laundromat nearby

staff is friendly and the included breakfast, even being basic, was tasteful and a good start for the day

wifi didn't work in the

helpful and friendly staff. the breakfast is excellent. the laundry onsite is also great.

nice that they had a little gym and laundry too (didn t use the

it exceeded in the very nice new shower, spacious room (sofa and desk) and the on-site gym and laundry

the wifi connection, the noisy neighborhood (the inn is close to traffic)

no pool tight parking spaces/lot

expensive room service... bagel, coffee, oj > $30.

great location, good restaurant, pretty setting in the foothills. pool is very nice to swim in.

amazing overall service. pool is divine.

great gym. beautiful property. lux room amenities.

service, food, central location, gym

fully booked spa for 4 days. limited natural light in rooms (windows near ceiling).

many things close like the spa and the restaurant the gym is nice but its fairly small

room service dinner was unsatisfactory

decent restaurant, room service & coffee shop

wasn t clear about pool hours

nice hot tub and pool

nothing missing except breakfast food and room service

not able to order anything from the bar or restaurant until 4 pm, while by the pool

bar was pricey

comfortable beds, clean stylish rooms, balcony access, beautiful pool and bar areas.

it's an old out-dated premises with flaky wifi.

helped when traveling with kids to get going to do sight seeing n

wifi was strong in room 206

breakfast for jokes, only milk and expired cereals so rude staff poor quality of the room bad wifi did not have

the wifi would come and go

very clean, large size rooms and great to have coin operated laundry onsite

knowledge about laundry service one of the reception staff told me that they didn't have a laundry service

and last but not least i really appreciated the laundry room for guests ud83eudd17 it comes in handy

the rooms were very clean and there was a laundry facility near my room

laundry used the hotel's paid laundry service

laundry wasn t done despite handing it st reception prior to the cut-off time - no communication

presence of a coin laundry part of the hotel

the property also has a laundry room and a deli shop, which was very convenient

there is a drugstore and a coin laundry in the facility

breakfast was included, and although i didn t get to use them, there were a pool, gym, and laundry facilities

was some sort of disturbance with another guest which woke me up at 1am, as did the laundry truck every morning

seeing the outside glow of the fireplace

wifi didn't work

gym was small

cozy room with nice seating area out by fireplace

no laundry machines

no gym or laundry on premises

room was noisy during the day bc it was right next to the laundry where all the staff was just hanging out

it would be even better if they had coin laundry service.

was given room next to motel in-house laundry, which made noise all night.

parking could potentially be difficult if hotel is sold out.

location, cozy, clean room, comfortable bed, friendly staff, safe location, easy parking

limited parking

breakfast was a little meager

wifi didn't work on my second day

laundry room downstairs and a small gym

room size. breakfast. laundry on site. fitness room.

front desk offered to do our laundry if given to them in the morning, very kind but inconvenient

more than half a dozen times with these super loud carts that they use to bring sheets to the laundry

location great experience with the laundry room

they are touching dirty laundry anyways, so it doesn't make sense that i need to change my own sheets while on

kitchen was closed, we checked in later than usual after a long drive expecting the bistro to be

there shouldn t be levels of wifi such bs.

was not put in the room i requested, the water pressure was horrible and i could never get the wifi to work

this is blatant lie of having free wifi with your stay

didn t know restaurant and bar area totally closed on sunday

the room service was great with wonderful tasting food

would be nice to have an area to walk and potty pets since you are pet friendly

did not have internet on my room (the wifi has no reception to my room 369)

the room was clean and quiet. hot tub and workout gym.

stated laundry available but washing machines were out of order throughout our 5 nites stay

are super comfy, ice machine and laundry on site, fridge and microwave in room

clean rooms, very silent, nice property. staff is very nice. well maintained laundry.

the laundry is not working!!!!

it features a coin-op laundry for guests

free wi-fi, free electrical vehicle charging, helpful staff excellent front desk people free laundry

there is even a laundry room in one of the buildings you can use

laundry facility, location, the grounds are nice, well layed out and give a nice sense of privacy

self service laundry room

laundry room located building 300

cannot access laundry facilities, hotel staff have to do this on behalf, dated aesthetic

laundry facility

no laundry

you can eat only breakfast and dinner. bar is closed at midday

this is trivial but i ordered room service and the oatmeal was runny and barely warm.

the laundry room sink was filthy with sold dirty rags sitting on it

very courteous and patient attendant. low cost laundry.

dirty laundry room, sketchy vibe at night & people

were placed next to the laundry room and ice machine and heard the the other residents getting ice at diferent

no clock, laundry bag, tv guide for television, map of premises, no directory at all for nearby restaurants

we never found parking a problem

parking a little dark at night

nice people, clean accommodations and good breakfast!

it faced the interior of the courtyard and pool

very expensive for a best western. staff was noisy talking outside rooms by the pool at 7am

i was thrilled there were laundry facilities - also clean and well-maintained

the laundry room was appreciated and good value

clean, staff responsive, has a kitchen and location is central

the breakfast was awesome.never had better at a hotel.

booked because we manage allergies and i need a full kitchen

chinese restaurant , chef chu's within walking distance, nice clean pool to relax

loved the bar and bistro, didn't have to leave for something to eat

it is definitely not the right hotel for kids under 5, beds so tall that you are scared, if kids will fail down

for once in california the swimming pool is a real pool in the courtyard (instead of a water tank in the parking

parking garage; restaurant staff very nice; desk person got us ice cream from kitchen even tho the pantry shop

laundry cost to high

rooms and park like setting nice breakfasts hot tub, heated pool and fire pits for evening

maybe pool was not so clean?!?

included breakfast was decent

they should at least remove cigarette butts from the kids area

every floor had some little thing to use (free tea, free beads for kids, free painting papers pencils, microwave

quality, useless hand held fabric steamer - no bathrobes - the ice machine did not work - tiny pool - more like

pool very very small

fun, well-appointed hotel with comfortable beds and fast wifi!

no hot tub. pool closed. no sauna

com that the facility offered room service

the gym was incredible modern, thoughtfully equipped, and even included small details like chilled

we could walk our dog around the hotel which made it all easy for us to travel with our pet

amenities such as gym 24/7 and spacious room

bar area was very inviting

the pool and hot tub. the restaurant and bar.

great breakfast options ( note breakfast is at an additional cost) nice gym and swimming pool

great bar with chef who was able to create delicious vegan meal for me

very clean room,nice location very friendly staff. bar and restaurant located at lobby

unfortunately due to covid there was no breakfast available.

laundry facilities were clean and had probably 12 washer and dryer sets, great for fresh laundry

laundry room

nice lobby. 24h gym facilities. spacious room. friendly front desk staff.

the place is perfect for a family and the kids and us slept so well

i love the fact that the hotel is pet friendly

the room is clear. hotel has laundry. good to have it for long trip

laundry room

good room, tv, air conditioning, location, laundry

absolutely wonderful staff, laundry facilities for guests and great free breakfast selection.

there was some noise issues at the pool and she was really good helping us

could use some additional offerings, laundry room was way in the back of the community, and like all sf hotels

all fantastic - always available ice, infused water, and coffee - did not use it but they have a laundry room

laundry sub par

very quite and private! clean guest laundry great location

was woken up by the sound from the laundry cart

and air conditioning system; can also kept cutting out; tv set-up; lack of room

wifi was an unsecured network that didn't let me connect to my work vpn (in silicon valley

was better than expected and especially the lights in the room, and sauna and steam room and pool were awesome

amenities (pool,hot tub, gym, sauna, steam room)and excellent customer service

$125 pet fee was a bit of a surprise

they did not have a laundry room, it was a rainy day and i needed to dry some of our clothes

is only a limited number of parking spots, especially after 8 pm

parking lot

wifi very stable and had good speed

the parking spaces were really small.

no meat at breakfast but still satisfied

breakfast could be better, overall was fine.

loved the bar in the evening and breakfast in the morning

the breakfast was excellent as well as the fitness room.

wifi

gym is equipped very simple

24hour gym

the gym was available and spotless

breakfast selection is very weak

wifi was very unstable.

there's a gues laundry, which was super helpful

the laundry room machines have mobile app to operate after downloading and adding 25$ to this app

crew loudly talking in spanish between each other, dirty laundry left on the floor by the rooms by the cleaning

how to get there, where the elevators were located, what time breakfast was and where, where the laundry room

breakfast was awful, no pet area.

it was very loud from the staff having friends visiting and the laundry service ruined my nursing

remodeled rain shower, nice lush towels,great location neat many shops and restaurants, had a laundry machine,

good coffee machine inside your room, and they also provide laundry machine with coin and you can buy the

breakfast laundry does not accept credit card

the wifi was good for the office work i did on it

sadly no laundry facilities on site.

laundry; no housekeeping for four days even though it was requested daily; toilet didn t flush

early check in, late checkout, newness of hotel and design of room, free breakfast, accommodating

breakfast was good

the breakfast was okay.

meals at the bar are always great

location, the hotel had its own restaurant & bar

little food store was almost never open, the staff did nothing to control the rowdy waterpolo kids that were

great pool

comfy beds and bedding, being pet friendly is a plus

both kids and adults had a great time at the pool during the day and the fire pits and lawn area at night

pool was awesome

i would love for the wine rv to stay open longer as the bar and fire pits

the restaurant offered a solid menu with a kids' section (though a bit pricey), and the cafe was a great quick

they have an open turf area which was nice to let our kids run around

annoying ringing in room construction outside laundry facilities location & price

easier laundry access

i also made use of the laundry, and the parking was convenient and always available

and it has a pool and gym

t go to the breakfast so i can

even have laundry w/plenty of equipment

nice to have laundry facilities on site

friendly staff, laundry facility

breakfast was very nice . i liked having a 24 hr. laundry room!

pet fees

no breakfast (even a grab/go bag). no laundry.

reconstruction with limited garage space, no laundry services, breakfast or gym services due to remodel

i appreciated the free, spacious parking and the free breakfast

they let us eat breakfast even though it was cut off time.

the wifi in my room is poor, had to stay at bed to receive the signal.

could not use the laundry

i was disappointed about the laundry - it was available only for american app store holders

loved the fact that they had a indoor pool

spacious room, pelaton in gym and free breakfast

liked being able to get a two room suite with a kitchen

clean rooms, dining area, laundry available, my car was protected, i got a great night's sleep

she said, ' do i come to do ur laundry'

chose the hotel because of the gym and breakfast neither was offered

noise and some other guests were talking loudly in the parking lot at 5:30 am (not the hotel's fault, just

the breakfast had a lot of options plus there are vending machines and a small shop with other treats

the room was clean. it was close to the laundry machine and the parking lot.

fairly sound-proof rooms, nice and warm, window opened, and laundry easily accessible

had a laundry facilities and staff is friendly

the room is huge of course lots of laundry and dryer machine microwave availability

the vending area was nice and there were laundry facilities onsite.

the shuttle bus took us to where ever we wanted in the surrounding area

checking on how the stay is going, to being there to answer any questions and help during the breakfast area

rooms are fully-loaded, and i appreciated the diversity of food options at the small breakfast buffet

the breakfast was exceptional

breakfast was very good with many options

very close to restaurants, groceries, banks, and laundry mat

i liked the available parking, large room, comfy bed, clean, quiet and safe area.

poor parking

parking lot slopes dramatically so when someone opens their car door next to you, it can swing open

soft bed, free snacks, free parking

appreciated the laundry on site and a convenient location to hwy and google.

with all the amenities we needed in the room, plus on-site gym facility and coin-operated laundry machines

coin operated 24 hour laundry room and gym!

there s in-house laundry facility, a washing machine & a dryer

like the laundry room the environment seems so laid back for just the right age group that s here staying

to use a washer you need to purchase laundry detergent which is hugely overpriced if you buy it from their

they even had a laundry room on site

perfect for a long stay clean and spacious rooms with full kitchen, laundry room onsite, gym, a trail for

also, the laundry facility washing machine was horrible

not having a laundry facility inside our room, but no big deal.

there is laundry facility

a room on the ground floor near the water cooler where i could fill my water bottle and near the laundry facilities

hotel was a good surprise - clean, nice breakfast, felt safe nice fitness room, and had laundry perfect for

breakfast was nice, rooms clean but the only issue was the wifi was very unstable

the parking and no early check-in.

room was big, clean, with comfy bed! great bathroom. did not use pool but it looked nice.

enjoyed a glass of wine at the bar in the evening

the wifi could have been a lot better, and our key card took multiple attempts to work each time we

has a bar in lobby and breakfast area

it has a small pool, bar and restaurant.

no microwave no laundry mat on site

no laundry facility

absence of laundry facility makes a long stay of more than 5 days a bit difficult.

no laundry. no slippers.

room service is listed as 24hr, but is not 24hr

breakfast laundry machines

nice staff, great hotel with breakfast included in the price, laundry room available, calm terrace, nearby to

housekeeping left pile of laundry in hall over night and other items.

alarm went off in the middle of the night because of some mishap with their laundry machine

in was very easy and the accomidation of giving us an early check in was very easy

not e4ven a laundry bag

doesn t have guest laundry

it would be useful if there was a guest laundry

very clean, comfortable beds, great price, staff very friendly, free breakfast and free parking.

big rooms, plenty of parking

the free laundry machine was really helpful

use the laundry facilities we had to buy our own detergent, which is a bit of a waste when only washing

laundry is kind of tricky

heated swimming pool, bbq area, laundry

friendly environment,enjoyed the basketball court, the gym, the pool and we were able to do our laundry

the laundry and parking were both complimentary

tried to do laundry but there was no soap available

2) the hardwood floor in the wet bar area had deep scratches and

i like that there was no pet fee, also the cleanliness and how comfortable the bed is.

room service was a bite high

clean, breakfast area clean, laundry broken, location inconvenient, three front desk people: mexican man = rude

sink broken, laundry room dirty, machine swallowed my quarters.

no able to my laundry the laundry room was closed.

the laundry room!

your lock latched in case u sleep in which is hard to do with all the back and fourth walking laundry cart

there was not an adequate choice of food selection for kids

destination fee of $20 + tax felt a bit extortive it is a credit for drinking at the bar or using the

beautiful design and right on the vta train line. had an attractive gym and pool.

nice staff, very helpful, friendly, clean. gym was nice!

from sara greeting me at the front desk, the the gorgeous pool deck and seating, the super clean fitness facility