laundry facilities were clean and had probably 12 washer and dryer sets, great for fresh laundry

laundry room

the pool and hot tub were nice

room with a kitchen and everything you need from forks to pans, warm pool, barbecue zone, nice gym safe location

the only knock was the wifi, which both my co-worker and i experienced

the room is clear. hotel has laundry. good to have it for long trip

good room, tv, air conditioning, location, laundry

absolutely wonderful staff, laundry facilities for guests and great free breakfast selection.

laundry room

the breakfast very very good - i always stay here when i come to san carlos

we never found parking a problem

convenient, very good breakfast, reasonable price

the parking with the restaurant next door was dfficult

parking a little dark at night

very expensive for a best western. staff was noisy talking outside rooms by the pool at 7am

they offer a smaller gym, relatively large rooms and a complimentary breakfast

loved the bar in the evening and breakfast in the morning

ev charger would not work on my vw ev. no receptacle by bed for cpap machine

the staff was wonderful and breakfast was delicious

the sign at the bar said, wait a minute, we ll be right back

gym is equipped very simple

24hour gym

excellent breakfast perfect room excellent service

gym facilities are

the breakfast is great

how to get there, where the elevators were located, what time breakfast was and where, where the laundry room

crew loudly talking in spanish between each other, dirty laundry left on the floor by the rooms by the cleaning

there's a gues laundry, which was super helpful

the laundry room machines have mobile app to operate after downloading and adding 25$ to this app

family and i loved it, it was over all great and the staff was excellent, everyone loved my kids

the plus side was the lagoon view and seeing the jelly fish made the kids so excited

we appreciated the location, the gym is incredible

i also ordered room service on last day,i wanted soft scrambled eggs,which was not communication to the chef

beautiful property . we like the location and kids liked the pool.

the gym had everything i needed and the bar was good as well

they are touching dirty laundry anyways, so it doesn't make sense that i need to change my own sheets while on

kitchen was closed, we checked in later than usual after a long drive expecting the bistro to be

had room 309, no view and the smell of the kitchen is in the room

above but meals were not available over the weekends and the bar was not open during the day and limited to

no wifi problems whatsoever

nice to have laundry facilities on site

even have laundry w/plenty of equipment

breakfast was very nice . i liked having a 24 hr. laundry room!

friendly staff, laundry facility

the 2 most important factors for me is they allow pets and provide free parking

could not use the laundry

i was disappointed about the laundry - it was available only for american app store holders

i love that we had a full kitchen and access to a bbq

everything. the variety at breakfast was wonderful. very pleasant stay.

loved the fact that they had a indoor pool

clean good tv easy parking

location, cozy, clean room, comfortable bed, friendly staff, safe location, easy parking

i don't eat breakfast so i can't say anything about it - but what i loved was this: the cleanliness sparkled,

too plain breakfast

breakfast was simple: yoplait yogurt, white bread for toast, jam and butter, keurig coffee (medium

i had to ask for clean sheets and bed protectors and make the bed and put the sheets into the laundry bin at

laundry

also needed coins and or dollar bills to get coins in order to wash laundry

had a laundry facilities and staff is friendly

the room is huge of course lots of laundry and dryer machine microwave availability

very close to restaurants, groceries, banks, and laundry mat

they have the parking ground that you can use

i liked the available parking, large room, comfy bed, clean, quiet and safe area.

parking was nice plenty of room site was really clean

parking lot slopes dramatically so when someone opens their car door next to you, it can swing open

perfect for a long stay clean and spacious rooms with full kitchen, laundry room onsite, gym, a trail for

also, the laundry facility washing machine was horrible

laundry machines required quarters, and i never carry change

they even had a laundry room on site

were renovating and failed to mention no laundry facilities

the rooms were very clean and there was a laundry facility near my room

very clean, large size rooms and great to have coin operated laundry onsite

knowledge about laundry service one of the reception staff told me that they didn't have a laundry service

and last but not least i really appreciated the laundry room for guests ud83eudd17 it comes in handy

laundry used the hotel's paid laundry service

helpful and friendly staff. the breakfast is excellent. the laundry onsite is also great.

nice that they had a little gym and laundry too (didn t use the

it exceeded in the very nice new shower, spacious room (sofa and desk) and the on-site gym and laundry

not a lot of parking. no wifi in the room.

and excellent yummy breakfast the veggi patties, the eggs and the potatoes were amazing

doesn t have guest laundry

not e4ven a laundry bag

it would be useful if there was a guest laundry

no fruit at breakfast except bananas

large breakfast area

he was very helpful showing me the laundry services and how to use them

s an app for the laundry which we could not use but there s a laundromat nearby

laundry, spa, remote control broken

location was good parking available for free laundry service available- though only one machine

also, the wifi was not working

very clean and spacious. central location. good breakfast. nice laundry room.

24 hour self service laundry using the app was perfect for a long time stay

the kitchen set up

the gym needs a little more equipment but overall the stay was great!

room service every other day was fine

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard

there are laundry services available on the second floor and also a dry cleaning service available

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

desk, bar and housekeeping staff were all great

the gym had been expanded and they removed the pool all

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent

and free laundry

the dryer didn t dry so well in the laundry room!

the 24 hour help # she gave me a code for a concierge closet which turned out to be a laundry room with

good laundry facilities, good kitchenette

also, a guest laundry, exercise room and a breakfast area with a free breakfast

also, a guest laundry, exercise room and a breakfast area with a free breakfast

very convenient for san francisco airport good breakfast (buffet) very clean and comfortable

breakfast, parking included

laundry facilities, swimming pool, service center, close to a big shopping

laundry, which is still only $1 per wash

comfortable beds clean rooms great food int the bar and buffet breakfast

5) loved the pool

did not like having to review the room service menu on the tv; it was quite cumbersome

no kitchen, no laundry facility

like a readily-available coffee machine, ice water and chocolate bowl in the lobby, and free laundry take it

clean and quiet place with excelent breakfasts, helpful staff, big pool, gym and laundry, coffee and tea 24/7

felt home away from home, tea and coffee were available all the time, laundry was free and breakfast was wonderful

there was plenty of parking for cars as well

our room was also next to the laundry: whenever it ran, the entire room vibrated and droned

guest laundry was out of service. washer and dryer both broken

clean and parking lot well lit for coming back later at night

that it had on-site bar and restaurant

also, free parking

bar was pricey

not able to order anything from the bar or restaurant until 4 pm, while by the pool

hotel is new and very clean pool. also staff are so nice

facility was beautiful from rooms, pool, and outdoor garden

take note that we were very proper just swimming and having fun with our kids and he was so prejudice

the bar service was slow

first access wifi, then log into hotel to find menu, then call dining room to order and it was obvious person

valet parking only, bar closes very early

had a great stay! room service was amazing, too!

nothing straightforward: room service

reception, surprise evening event with free drink and tasty soup, clean and spacious room, free laundry, very

parking available (although need to pay if staying overnight), excellent kitchen facilities, laundry facilities

loved all the extra amenities such as free guest laundry rooms, breakfast buffet, kitchens in the rooms, fruit

laundry and free detergent and sheets, the friendly staff, the location, the cleanliness, the

bedroom/two bath suite with kitchen was perfect for a family (especially at the end of a week long trip)

very tasty, high-end breakfast

parking was tight

parking stalls are a bit tight but there's sufficient parking

healthy breakfast was missing for a just perfect. (no dislike still).

i really appreciated the free parking being rights at the hotel

they ve thought of everything, from robes, to a laundry basket, coffee maker in the room, make up mirror,

small swimming pool long waiting time at breakfast safe box didn't work properly

was no breakfast service (apart from some slightly stale pastries at the bar), nor was there any room service

the friendly staff the location wrt stanford the outdoor patio/pool/fireplaces eating options

floor room with fireplace is super cosy, but not for the sensitive hearing/sleepers as you can hear the train

needed to do laundry since we had been there for a couple days due to a family member at stanford and the

breakfast was sparse and no laundry

why doesn’t the kitchen have a back up coffee maker

pool is not working, reception girl is not smiling, dirty floor in the room.

:) the property was very clean and the parking was free

great gym. beautiful property. lux room amenities.

service, food, central location, gym

amazing overall service. pool is divine.

expensive room service... bagel, coffee, oj > $30.

great location, good restaurant, pretty setting in the foothills. pool is very nice to swim in.

breakfast did surprise me

had to send husband down to ask for wifi and how to turn on tv

breakfast had lovely hot options it was s hock - i expected continental muffins - and it was omelet

breakfast was delicious

the hotels fault but there was a noisy bar next door just below our room (315)

ice is only available through room service

i also think the staff was exceptional, clean rooms, room service came in early in the day and has done an

no on-site amenities like bar or restaurant, but they are all around the immediate area

it would be great to have a gym

clean, quiet, location, and room service

rooms, super comfy beds, plenty of parking, laundry facilities as well as a fridge and kettle

elevator not working/laundry facilities not working had to ask for towels in gym!!!!

laundry facility broken elevator broken

guest services - laundry - business center are excellent !!

there was a shuttle, laundry and a hot tub for sore muscles

one head-up is that in the manual it says that there is a laundry room, but in fact there is none anymore

this was a visit to play golf with friends and i can emphatically say that this is one of the nicest hotel

good location and good wifi

the wifi was great and the amenities were great

the restaurant nobu on 1 st floor serves pretty decent breakfast and other meals

bar and restaurant close at 14:30 and 22:00 and no service after

in the evening the bar seemed too crowded

the gym was fine but small and the lobby was also fine but small

location, excellent restaurant in the hotel, gym equipment is new and includes peloton bikes, super clean

they also have a laundry room for guest which locates on 1st floor and the washing machine/ dryer cost around

need to remind the front desk to deliver laundry

laundry inside the gym choose 2nd floor to be near laundromat near the venue excellent and helpful

guest laundry is too small

laundry facilities closed at 9 and only one washer and dryer.

didn't appreciate getting a call for picking up utensils for my room service with barely only done half the way

the bar has an onsite starbucks

the room service food arrived barely warm and was not very good :/

the room service is in paper containers and very over priced.

location was good, we did not use the pool, i'm a member of spa and i didn't pay for the

when our breakfast came, they forgot the orange juice and coffee drinks we had ordered

we had a hard time getting through to the concierge by phone to place room service orders

check-in was quick and smooth, and they even helped us with valet parking

food, small details like yoga mats in the room, voss water everywhere, cabanas, eating by the pool, all inclusive

breakfast was great as was the service

then when i went to the coffee bar they were extremely

turn the screen on, maybe you can, but there wasn't much info in the room, like no book with pool hours, wi-fi

many things close like the spa and the restaurant the gym is nice but its fairly small

many things close like the spa and the restaurant the gym is nice but its fairly small

swimming pool was close and no notification at time of booking

wifi didn't work in the

basic necessities which you would normally expect, toothbrush, toothpaste, shampoo, conditioners, laundry bags

should consider having laundry

only upon request, no laundry during weekend days, ac ground standing unit, parking with charges, closest services

no self serve laundry facilities

is no coin operated laundry ( i think there isn't one)

laundry facilities if needed

nice to have laundry available but it was almost $5 per wash and dry

when asking about early check in, i was told $75 after completing she knocked it down to $50

pool area i feel should have somebody there

hotel because it had free airport shuttles every half hour to and from sfo, my son wanted to a gym, and it was

shuttle service to airport, great bar and restaurant staff, especially michael and jesus

shuttle service to airport, great bar and restaurant staff, especially michael and jesus

airport shuttle

hotel has an airport shuttle which picked us up at the airport and took us back to the airport the next day

room service was prompt

there is no self service laundry machine and dryers.

no laundry service available! always reason for not providing service!air

my wife and kids couldn’t physically do it

the breakfast is very good, the room is very comfortable with the beds are are soft and comfortable

i loved the inside swimming pool. specially for the kids.

very quiet, close-by parking, good wifi, good heating

your id and credit card, then the kiosk spits out a key card and a receipt with the hotel s wifi info

it's an old out-dated premises with flaky wifi.

it is very reasonable priced, clean and the wifi is free.

traveling with kids its nice to stay

the attention to detail. laundry, tea and coffee station, nice size room. nice staff.

quiet room with a great breakfast and laundry room.

one guest to use laundry facility all day, had to hunt people down towels, no one answered front desk phone and

gym was great , laundry facilities were good

in the same area is a washer and dryer for laundry needs

very convenient the laundry for the guests

-laundry room and fitness center opened late

the property also has a laundry room and a deli shop, which was very convenient

rooms are big and nicely decorated calm with view into a garden self-service laundry was super clean and efficient

laundry wasn t done despite handing it st reception prior to the cut-off time - no communication

in, clean room, everything working, quiet, wifi, nice bed, check out

was a pool party with expletive music and adults consuming a lot of alcohol at the pool and i did not

hotel is minutes from the airport and they have a shuttle

bar, restaurant and gym

location is fantastic and the gym was top notch!

was some sort of disturbance with another guest which woke me up at 1am, as did the laundry truck every morning

one guest/party were allowed in the gym at one time

fresh design and spacious rooms! loved the fireplace outside the lobby.

wifi good enough for video meetings

it had plenty of parking and a fabulous outdoor fireplace and patio winebar for some late night r&r

staff very pleasant & helpful great breakfast will store bags able to do laundry

fragrance of room fresheners was too strong in the room; laundry area had 2 washers and dryers, but only 1 set

laundry facilities

laundry facilities. one dryer was out of order.

laundry service on site as well as a computer station with printer

room was noisy during the day bc it was right next to the laundry where all the staff was just hanging out

no laundry machines

was given room next to motel in-house laundry, which made noise all night.

no gym or laundry on premises

it would be even better if they had coin laundry service.

room next to laundry room can prevent you from sleeping at night; try to avoid

they had laundry on site, breakfast in the morning and were only a couple miles from the airport

room was next to the busy laundry room

flexible management as we first had a room next to the hotel's laundry

not much parking , bad tv service , beds not to comfortable ,not heat in the room

the fridge didn't have a freezer, laundry was only located on 1 floor which was the 4th floor

no pool no laundry service

rooms great view on the bay nice restaurant area with a lively atmosphere hotel also has a guest laundry

nothing. despite advertising bars restaurant and pool etc there was not even a laundry

i needed laundry room, got that done

i use the laundry room, i think the laundry is a little bit expensive.

it was very convenient to have an in-house laundry available for our use

clean, good water pressure in shower, thick towels, good breakfast with hot & cold options, gym, and great

mel was so very nice and we also enjoyed the friendly room service robot

the next morning the breakfast was just what i needed, and the staff was again friendly and

room size. breakfast. laundry on site. fitness room.

location great experience with the laundry room

front desk offered to do our laundry if given to them in the morning, very kind but inconvenient

security by the laundry's room

cleaning and the laundry room

indoor pool only, bar closed, no restaurant and no towels at hot tub

loved the service n indoor pool

all of it. the indoor pool/spa awesome!

someone came in our room unrequested!!! no room service or maintenance needed!

the room was a decent size and had most of what you needed in it and the wifi was good

petty poor considering star rating

waited a long time for shuttle from airport

comfy beds, shuttle timely, good price

we could hear the music and kids screaming

my son loves the indoor pool because let s fave it kids love swimming regardless of the time of

in quarters to do one load of laundry (6th floor) but if you want to buy detergent it is for purchase in the

to airport shuttle service clean nice front lobby all amenities laundry pool fitness room walk to stores and

there was several outside locations to sit and enjoy the outdoors with things to entertain the kids

there was several outside locations to sit and enjoy the outdoors with things to entertain the kids

the room was clean, very nice bathroom, sufficient lighting and free wifi access

stated laundry available but washing machines were out of order throughout our 5 nites stay

the laundry is not working!!!!

clean rooms, very silent, nice property. staff is very nice. well maintained laundry.

it features a coin-op laundry for guests

are super comfy, ice machine and laundry on site, fridge and microwave in room

laundry facility, location, the grounds are nice, well layed out and give a nice sense of privacy

beautiful and well kept, also free laundry room.

laundry room

free wi-fi, free electrical vehicle charging, helpful staff excellent front desk people free laundry

laundry room located building 300

and maintenance team, extreme cleanliness in rooms and overall facilities (from gym, pool, laundry)

the location was so helpful to the airport, the facilities were excellent - loved the guest laundry

nice pool but water was cold

i love the breakfast, easy parking, 1 short block to caltrain and bart when i don't drive

property is new and the kitchen is well stocked

no laundry

cannot access laundry facilities, hotel staff have to do this on behalf, dated aesthetic

laundry facility

quiet, fun pool, near stanford. great if you have an appointment at the hospital. pet friendly!

the front desk personnel were extremely gracious and accommodating, as were the bar personnel.

theres a laundry room on site

very courteous and patient attendant. low cost laundry.

a broken dryer in the laundry room there is no sign says is not working so i put my money in then i realized is

the laundry room sink was filthy with sold dirty rags sitting on it

no clock, laundry bag, tv guide for television, map of premises, no directory at all for nearby restaurants

gazebo/spa experience was exceptional

fireplace perfect after a wet and windy beach walk, and i love the decor and charm

suite, fire place, big windows, easy parking, sitting room, patio, quiet environment, comfortable bed, easy walk

excellent breakfast

the owners were out of town so they gave us breakfast vouchers to a local cafe around the corner, and it was

i was thrilled there were laundry facilities - also clean and well-maintained

the laundry room was appreciated and good value

new and clean room, nice staff, pet friendly

the rooms clean(didn't smell nasty) and comfortable, the pool was heated-great for the kids, employees were nice

newer property, great location and pet friendly. good breakfast.

very clean, great pool & restaurant! quiet .. staff was very accommodating

parking garage; restaurant staff very nice; desk person got us ice cream from kitchen even tho the pantry shop

great staff and facilities. pool area nice and newly equipped gym.

it was hot in the bar area

loved the bar and bistro, didn't have to leave for something to eat

good laundry

laundry inside the hotel helps us during our stay

small but clean gym area

the paid wifi worked well

bed was like a cloud the bacon was crispy the eggs were fluffy the wifi was amazing my room was amazing very

wifi did not work for me.

design of the hotel and the gym are perfect

cold swimming pool

pool very very small

pool is really small, and there's no parking