private parking

parking in any spanish city is a nightmare and expensive

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

good parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

gym, pool, lobby and room- all was great and service was all perfect

loads of comfortable seating in the bar

very handy to have outdoor pool despite having to share with gym

has spa for extra fee, bar, restaurant

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

i coulnt open up the lock door from the room through the app, neither connect wifi

problem was that i could not get the ev charger to work

) it would have been even better if the hotel had a pool, but we picked it knowing there wasn t

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

the bar is also great

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the addition of the bar next door for a lovely breakfast was also fabulous

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

the bed was very comfortable and the airco (and wifi) worked very well

excellent breakfast bar very clean and great value

good fast wifi

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

the gym is exactly what it looks like in the pictures, with the heaviest dumbbells weighing 10 kilos

hotel was in an excellent location close to everything and great for traveling with kids

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

wifi is just ok.

petit palace arana has a perfect location, as we could walk to many sites: guggenheim, funicular,

dry cleaning service despite it being listed on the in-room laundry information

24 hour gym was really helpful after eating so much pintxos

gym was sufficient for a light workout

late check out always a bonus the double room was on the small side - okay for solo traveller

good restaurant, more than adequate gym, friendly staff

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

the bar on the roof was nice but the staff were not very welcoming.

the kitchen wasn t flexible to accommodate kids menu

the gym was small but adequate for a short trip

very comfortable bed and excellent room service and changeover

wifi was terrible

location, view, cleanliness, helpful staff and a great breakfast

wifi was also excellent t and never failed us

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

used the laundry service twice and both times we received our garments back already in the afternoon: this

the gym is old and does not provide all you can expect.

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn

next to no wifi despite adverting wifi at booking.com

hotel staff was very welcoming and also gave us early check in, and gave information about the area

asked for laundry service and reception informed me to leave the plastic bag in my room

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

bright and clean room and bathroom with very fast wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

i had to work for a while and the wifi was good

helpful reception and bar staff free airport transit

hotel next to the airport. free parking, 10 minutes from bilbao.

wifi signal was weak in my room, one night i could not even connect

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

had to continually log back into wifi!

location and access to a gym

restaurant, bar was super (quality + prices

the view was not great. the gym is pretty poor.

very nice hotel. breakfast was fantastic. i highly recommend.

room was very big and exceptional for traveling with kids

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

booked that morning, specifically requesting ev charging & a room for our pet dogs via booking

from construction work at casino next door and below from 8 am to 6pm

easy to park with ev charging too

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

wifi can definitely work better

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

wifi did not work first night

no food available, not even room service after 2300

wifi in the room was not consistent, really poor

hotel staff was very kind and helpful, also our pet felt welcome

the smile and attitude of the staff, reception, bar and housekeeping was impressive

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

no room service which i expected for a 5-star hotel.

the free wifi was slow and streaming only worked when downloading a movie.

huge room and early check in on arrival from the airport.

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

room service was delicious and good value for money

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

your kind wishes and the room service present on my birthday, was an unexpected surprise and i really thank

good wifi and available parking for a fee

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

room service is available in case you need it

also very clean, room service daily

room was comfortable, wifi worked, and tv had an english channel

wifi was free, but weak, for emails okay

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

breakfast, lovely courtyard with some green plants, food available at the bar at all

wifi unreliable in room. was adequately repaired after i informed the hotel desk.

small tv with limited channels, wifi was spotty and often dropped the signal.

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

wifi was not always working

my shirt got lost in the laundry

fast room service, every request is done in a few minutes

amazing location, great staff, comfortable and quiet room, great wifi

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

didn t have the breakfast as we thought it was expensive at 35 euros pp and we were 4 with a light eater and

perfect location, welcome desk decoration, all day free catering, kids welcome kit

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

usage of the wellness facilities (infrared sauna and pool) are not complementary

gym could have been better equipped. spa relatively expensive.

requested a cot which we got in the room but also received a baby bath and kids pack

a short walk to the guggenheim museum in one direction and the old town bar district in the other

room service took almost an hour

and the gym nearby was included and definitely has exceeded my expectations

tea / coffee in room insufficient wifi poor

the gym was good, when i finally found it!

we enjoyed the gym and the pool

the roof top pool wasn't as big as i'd hoped but still nice to have it :)

pet friendly

pet friendly, but sadly only in the room, dogs are not allowed to the restaurants etc

the family room accommodates two adults and two kids. good location. parking available.

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

arrived early and were delighted and grateful to be allowed an early check in

no kettle in the room, breakfast too expensive, little kids pay the full price

the location is great and the staff are really friendly. specially the guys from the bar :)

little effort appeared to be made to get the nightdress back from the laundry

i booked the hotel as it said it was pet friendly

we loved the swimming pool

the room service was efficient and tasty but we would have preferred eating in the restaurant

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

the spa and gym facilities were also very

no gym or pool etc.

the shower, and slow internet connection (wifi)

manager parked our car even though they don t have valet service, terrific bar and bartender, excellent room

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

of room service/food options close by

at an extra 22 euros a day for our dog i'd call the hotel marginally pet friendly

i would not recommend for pet travelers and for remote workers

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

great attention for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

the bed for the kids was not so good and their room lacked air-conditioning

wifi could be better

i drove to this hotel, and i liked the big, open parking lot in front of the hotel

nearness to airport and airport shuttle

no conditioner (only shampoo). wifi was hit-and-miss. no minibar.

great breakfast and free parking place just in front of the hotel

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

the hotel is very pet friendly- with a dog bed and bowl provided in the room, and the bar (where delicious

we were there during a wedding and there was no room service at night.

plus the pool was amazing for the kids specially in a rainy day

loads of parking and walks for the dog amazing scenery 10 out of

comfortable, friendly, welcoming, pet friendly hotel

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

the room and bar facilities.

basic bar area

temperature a little too high and a soap bar would be great in the bathroom

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

there's a small charge for room service.

everything in the room was nice, the play area is excellent for kids.

super limited wifi, too slow to do anything more than a simple google search

wifi pretty bad. dont get a room near the pool, unless you are a big fan of adele!!

spa facilities, good value for money

a medium size hotel with own spa circuit

location, convenience of buffet restaurant for dinner and breakfast, en suite spacious

spa closes at 18.30. most of the rooms without bath.

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well

laundry bill was expensive

there was zero wifi connectivity, even though this was advertised

no food or bar facilities, closed down

the room i had at the end of the corridor/ building had very poor wifi/internet signal

wifi did not work in room unless you sat by the door

and bar were closed at the weekend and we were there on saturday night

no apparent room service

no restaurant or bar working in the evening inside the hotel

the bar seems to be separate from the hotel and not a very friendly service

comfortable bed and specious room with excellent wifi

sandwiches, crisps etc, on offer at bar and restaurant

safe, bar fridge and espresso maker with pods

location and bar / restaurant

quality in restaurant was poor - had to send fish dish back to kitchen

satisfactory kitchen and bedrooms

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

good bed and size of room. there is a quirky irish bar next door

nice to have parking on site

there is a nice seating area in the bar to gather

difficult to get on the wifi.

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

lively bar/restaurant with good bar menu

would love it if they added a gym!

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

great spot, with parking available and pets allowable*

to the port , pet friendly , large balcony to the room

dog friendly and good room service

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

great location for the port, secure free underground parking, very helpful and kind staff, large and well

good off road parking under the hotel

the location was very good and they have private parking

excellent hotel with included private parking ( own key for entry) good cafeteria

good laundry service, efficient friendly staff

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

private on-site open air parking

the views from the terrace and pool are what make the hotel exceptional

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

provided bowls and bed for our pet dog which we have not received anywhere else on our travels in spain

excellent choice at breakfast

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise