very handy for bilbao ferry port. strong wifi. clean budget hotel.

excellent hotel with included private parking ( own key for entry) good cafeteria

location, easy access, secure parking and free of charge , lovely clean room , modern

great location for the port, secure free underground parking, very helpful and kind staff, large and well

good parking arrangement and really nice staff such as andreas and a younger lady at reception

wifi was not the best all time

the breakfast contained a very good selection that should suit all tastes

wifi was not great

breakfast was a small buffet but nice quality food

the wifi was very weak in the room.

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

it was okay.. nothing really special about it, we used the gym once it was a nice area

for late check out only 5 per hour up til 5pm if required

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

very limited room service menu , food obtained from outside the hotel

wifi was good and easy to access

the fitness room is disappointing

safe, bar fridge and espresso maker with pods

great location, friendly staff, nice meal in the bar and a very comfortable bed

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

had room service as we were tired superb food and pleasant

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

delicious breakfast, excellent restaurant

good bar and restaurant

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

everything in the room was nice, the play area is excellent for kids.

room with all the facilities you expect from this class of hotel: clean, comfortable, good wifi

no children's menu/not much for kids to eat

perfect for families; my kids enjoyed the playroom

laundry bill was expensive

the bar was lively

the room i had at the end of the corridor/ building had very poor wifi/internet signal

room was as expected for 3 star rating; good wifi

the bed is not comfortable , and the wifi is very bad, it s hard to connect

good laundry service, efficient friendly staff

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

up orders and generally not in sync with the superior service of the staff at reception and those parking the

occasionally have bar tender stop by pool and ask guest if they need drink

bar again beautiful but again staff just need a bit more training

and bar were closed at the weekend and we were there on saturday night

wifi doesn't work properly, i lost connection every 10 minutes

no restaurant or bar working in the evening inside the hotel

comfortable bed and specious room with excellent wifi

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

good breakfast , nice room ,great view

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

great location, very helpful staff. pet friendly beach walk directly opposite the hotel

exceptional location helpful staff excellent breakfast

the pet bed, food and bowls were an excellent idea

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

has a nice tapas bar to fill any of your needs during the day

good restaurant & bar food. close to airport

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

the bed for the kids was not so good and their room lacked air-conditioning

hotel a bit tried, unfortuately due to covid no facilities available except room service

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

it was very well located, near the guggenheim museum. the room service was also good.

it was pet friendly, but no water bowl for the

no room service to order some food

- excellent breakfast - good wifi - gym was ok - free water in the

near the guggenheim the breakfast was super wifi was fast cause we were there on a sunday, street parking was

the spa and gym facilities were also very

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

they even let me have late check out (subject to surcharge)

little effort appeared to be made to get the nightdress back from the laundry

friendly staff, also towards our kids

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

room quiet and beds comfortable. spa and pool good. breakfast excellent

friendly staff, also towards our kids

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

arrived early and were delighted and grateful to be allowed an early check in

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

cost of 30 to take our pet with us along with 25 per day for parking in the underground car park soon

wifi was perfect - and the staff were very helpful and very flexible

bar ran out of crisps

and pet friendly

wifi was not the best

the family room accommodates two adults and two kids. good location. parking available.

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

the gym is not located at the property. this should be advised in the property description.

and the gym nearby was included and definitely has exceeded my expectations

the breakfast is exceptional, and the staff is very friendly and welcoming

room was lovely, the parking solved a few problems and the breakfast was very good

ada adaptations excellent excellent breakfast location excellent ac working great

requested a cot which we got in the room but also received a baby bath and kids pack

in the hotel is gym 24/7 and wellness and spa

could not use the sauna without payment for spa treatment

excellent breakfast. excellent staff members.

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

liked my whole stay but what really stood out for me was the bar at the 13th floor

my shirt got lost in the laundry

this time we used the spa (petite and perfect) and ate at olio, the restaurant

the terrace bar on the seventh floor was a great place for an pre dinner drink and

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

great rooftop bar and food

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

the hotel has a restaurant and a bar with good food and well-priced

the wifi did not work everywhere

the staff was super helpful especially at the restaurant while also doing double duty as room service

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

room service is available in case you need it

room was comfortable, wifi worked, and tv had an english channel

also very clean, room service daily

free wifi, free coffee service

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

wifi is a little slow for my tastes although not bad

wifi was not reliable on the mobile phone, but on the laptop it was really good

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

brand new, spotless clean, fats wifi, very friendly and supportive personnel

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

everything was excellent , however found the wifi a bit slow

small hickup in our room service order

very comfortable room, quick friendly service. restaurant & room service very good.

only significant issue was that the wifi was poor in our room

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

facilities were excellent and i loved the gym

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

the staff are friendly and helpful, rooms are comfortable and clean, value for money and wifi is great

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

they had goodies for the kids which was very nice! the location was excellent.

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

free coffee in the bar area was a bonus

hotel front desk super helpful, and breakfast was wonderful

gym was functional but a little sparse on machines

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

good wifi, tv with international channels

the bar was very nice as well as the room service

asked for laundry service and reception informed me to leave the plastic bag in my room

also good wifi (up to 120mbps)

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

the wifi worked well

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

used the laundry service twice and both times we received our garments back already in the afternoon: this

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

wifi was good

we ordered a pizza through room service

wifi not very stable.

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

located, clean and modern hotel complete with an outstanding rooftop bar and gym/spa facilities

the breakfast buffet was ok but you can order special a la carte dishes that are super nice

wifi was terrible

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

location and the breakfast was wonderful

free wifi was mostly good but often dropped in the room but remained good in the lobby area

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

dry cleaning service despite it being listed on the in-room laundry information

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

the gym (although basic) in the basement is nice esp after having the delicious meals

got an early check in and best room

gym is in basement and a little too warm for working out.

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

beautiful breakfast

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

room service and location excellent.

nice gym for the training and good restaurant for the dinner

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

wifi can be patchy

no bar or leisure facility

good fast wifi

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

great location. fabulous friendly staff. great bar & restaurant next door.

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

not mention the wifi was amazing

the wifi was also very poor

comfortable bed spotless room and hotel in general very kind and polite service the gym, spa and swimming pool

wifi only worked in the lobby, not the bedrooms

terrible wifi. continous disconnecting.

loved the spacious comfy lobby pool massive advantage

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

loved the little play corner for kids in the restaurant where breakfast was served

special attention to the pet, with bed, water pots and food and toys

missing a pool.... ud83dude44ud83dude44

my kids would've appreciated internet tv. ;)

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

the breakfast in the morning was exceptional

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next

free shuttle to and from airport

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

friendly staff, many parking places, good food.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

had to continually log back into wifi!

we were there during a wedding and there was no room service at night.

hotel and very pet friendly

the staff were very helpful and friendly and we enjoyed the bar setting

pool is a little small but fine for families. gym equipment has seen better days.

in the room which would have been nice - it would have been ok if you could have called for room service for a

the washing machines is do it yourself in a laundry 10 min walk.

proximity to beach. clean and spacious room. access to room service.

wifi in room was poor

the bar area could be a bit more comfortable

mini bar not replenished.