waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

basic bar area

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

it was centrally located & pet friendly

friendly staff, early check in, comfortable room. very close to guggenheim museum.

no room service to order some food

my shirt got lost in the laundry

the bar at the top is beautiful with a great view over the guggenheim

the terrace bar on the seventh floor was a great place for an pre dinner drink and

there is a great roof terrace where a very substantial and delicious, fresh breakfast is taken every morning

excellent room cleaning and room service staff

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

nice room, great restaurant and bar with wonderful balcony

could not get the hang of how to sign in to wifi

great location. nice bar to come back to in the evening and very friendly staff

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

well situated to walk to guggenheim and old downtown, exceptional staff and room service

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

there is gym in the hotel with all essential equipment and a lobby bar that works till

wifi in the room was not consistent, really poor

little effort appeared to be made to get the nightdress back from the laundry

isn't really pet friendly

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

room quiet and beds comfortable. spa and pool good. breakfast excellent

nice hotel and breakfast was good, ev charging available to use

spacious car park

nearness to airport and airport shuttle

very close to the airport and with a free shuttle also pet friendly

early breakfast was delicious and abundant

it's about a 10 to 15 minute drive to the underground parking lot near the

room exceptional .breakfast good .location good

perfect location, welcome desk decoration, all day free catering, kids welcome kit

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

well equipped gym

the honesty bar was a great idea

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

free wifi, free coffee service

the wifi doesn t work very well.

nice room amenities such as mini bar, toiletries, and super fast wifi

wifi a bit intermittent but no real problem.

wanted to get a spa treatment in the evening at 8 p

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

helpful staff, very good free wifi, good breakfast, spacy room (even though pretty much

gym was clean with good selection

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

wifi was slow for us and the pillows could have been better

on site gym was equipped well enough to get a workout in

the gym is small, but offers everything

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

great location, friendly staff, comfortable room, good parking, pet friendly

the bar area was a nice place to enjoy a nightcap after a day of discovery

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

location, friendly staff, cleanliness, quiet rooms, fast&free wifi

very comfortable bed and excellent room service and changeover

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

pet fee, not disclosed on booking

i got the same excellent service from the restaurant staff and room service

wifi could be better

great attention for kids

access to spa facility was additional cost on top of pay for stay - bit

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

and what i absolutely loved is the surprise kit for the kids

it was difficult to get access to the spa but that s my fault for not prebooking.

cleaned every day, staff helpful and friendly, breakfast great , soundproofed rooms gym accessible at all

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

cost of 30 to take our pet with us along with 25 per day for parking in the underground car park soon

the staff was very helpful especially they helped us for early check in

especially the gym with complimentary fruit and water

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

would have been even better if it had a pool

disappointed gym / spa facilities not open but understandable in covid times.

location, staff, breakfast,gym

used the laundry service twice and both times we received our garments back already in the afternoon: this

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

wifi not very stable.

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn

not far from city center. has a gym.

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

they even had to fun out and buy ice cream for our kids b/c they were out

amazing breakfast, bar and of course staff

the kitchen wasn t flexible to accommodate kids menu

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

no pool which was a slight let down. gym was standard.

asked for laundry service and reception informed me to leave the plastic bag in my room

the wifi worked well

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

parking is few minutes from the hotel pet are not allowed in the room alone

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

is good selection but very average quality food, coffee is really not good, room service is only available

plenty of sockets, fast wifi

laundry bill was expensive

wifi: free and worked well from our room

bar & restaurant in building, so all convenient

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

no mini-bar in the room the wifi in the room was very bad

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

it does not have a bar but there are plenty near by

no bar or leisure facility

well appointed room with a good shower and fast wifi

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

very good wifi, airco and shower pressure

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

not mention the wifi was amazing

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

breakfast, cafe bar was lovely & good value

the terrace and bistro and bar area

wifi is bad. i used my mobile data, but for non-eu guests it might be a real problem.

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

hotel is supposedly pet-friendly, yet the receptionist was unpleasant when we arrived with our disabled german

given that we were with small kids, this was a huge hazard

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

rooms, great location, friendly and helpful staff, and most of all - it s a pet friendly hotel

the main reason was the fact of being pet friendly

dry cleaning service despite it being listed on the in-room laundry information

wifi was

gym & leisure facilities

the gym (although basic) in the basement is nice esp after having the delicious meals

got an early check in and best room

breakfast brunch was worth it for each day

and the gym nearby was included and definitely has exceeded my expectations

no kettle in the room , had to ask for a corkscrew. gym off site

nice clean hotel with free usage of a really good gym down the road.

good wifi

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

wifi can definitely work better

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

wifi was super slow.

hotel next to the airport. free parking, 10 minutes from bilbao.

no breakfast buffet restaurant, only a spanish style bar

wifi not goed

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

location is not convenient as uphill from most places, the breakfast was available in the room service menu with

the kids enjoyed the snooker table

the spa pool access costs 20 euro, but the spa is lovely - well worth the

pool is refreshing but lovely and clean with lots of space to sit around the pool

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

no children's menu/not much for kids to eat

wifi pretty bad. dont get a room near the pool, unless you are a big fan of adele!!

wifi, connection was ok however bandwidth was really limited

super limited wifi, too slow to do anything more than a simple google search

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

best gym in hotel i ever been before

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced

was spatious with fold down bunks for the kids and comfy beds

the bar seems to be separate from the hotel and not a very friendly service

real let down was the wrong information as the site said it had a full proper restaurant and a bar

also the bar wasn't in the hotel, but a short walk away

there was no bar available within the premises.

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

room was amazing, car parking easy, food first class and excellent value and we met some nice people to talk

the gym area is very small and the equipment in poor shape

seamless access to driving range & golf course

palace in the middle of of a golf course conveniently located close to the airport with a very good

the hotel is very pet friendly- with a dog bed and bowl provided in the room, and the bar (where delicious

fabulous location, beautiful room, clean, great bar area and terrace

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

high-speed wifi very nice personnell complimentary coffee machine in the

great location, friendly staff, nice meal in the bar and a very comfortable bed

good wifi

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

had room service as we were tired superb food and pleasant

restaurant was great. the staff was quite friendly and helpful. room service was very good.

the staff was great & very nice restaurant/ bar there, too

good laundry service, efficient friendly staff

lovely pool area with bar and excellent view with fabulous sunset

while we were there the weather was not very warm yet so pool etc

the views from the terrace and pool are what make the hotel exceptional

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

wifi was not good enough to support streaming or downloading tv shows

wifi connection dropped and was not repaired in the weekend, although a backup connection was

was 12,5€ extra pax and 7) for kids

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

breakfast was a good quality

the extra plus for the hotel being pet-friendly

breakfast was a small buffet but nice quality food

breakfast selection was very good

wifi in the room, no air conditioning nor fan (fine for winter, but for a 38oc day like today was

breakfast was good

the breakfast contained a very good selection that should suit all tastes

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

good off road parking under the hotel

wifi, tv , cleaning every day and nice staff

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

private parking

good parking

our was big and spacious, comfy beds, and internet/wifi worked like a charm

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

great rooms and parking.