as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

classic old style values. big rooms. attentive staff. fantastic location. onsite parking.

the food was delicious, our rooms were immaculate, the terrace off our room was so great, the parking was

free parking on site which is rarely heard of

being adults only there, it was obviously quiet with no children running along corridors

laundry option would be great too

house is right on the highway, so when you re relaxing by the pool or in your room, you might hear some noise

breakfast nice but nothing special not easy to find someone to ask questions and get

breakfast was simple, but offered fresh fruits, bread, pastries, cheese and ham

pool was lovely

don t expect fast speed wifi, it s a place to rest and zone out after all

old fashioned authentic basque premises with car parking

parking is available and with enough spots

as the area is very busy in august parking in nearby villages was difficult/impossible

wifi was a bit slow at times but the owners had the phone company working on it while we were there

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

by doubtful extra charge for kitchen facilities

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

we had use of the garden and kitchen facilities

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

seamless access to driving range & golf course

very nice hotel, beautiful decoration, relaxing environnement, good food, nice swimming pool.

great to be able to bring dogs into bar and restaurant with you

tooo many kids and very loud at the bar

wifi signal was weak in my room, one night i could not even connect

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

wifi did not work and the cafe is closed on weekends

helpful reception and bar staff free airport transit

friendly staff, many parking places, good food.

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

parking in any spanish city is a nightmare and expensive

good parking

private parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

clean, comfortable, ample free parking, excellent breakfast.

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

nearness to airport and airport shuttle

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

my kids would've appreciated internet tv. ;)

good wifi included

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

minimum is 18y no laundry service in august

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

the wifi signal is substandard for living in the year 2021

we enjoyed eating and drinking on the terrace, swimming in the pool

i even managed to take advantage of the outdoor pool

the hotel has a comfortable lounge bar which is good value

public areas were good and the bar prices were very reasonable

very handy to have outdoor pool despite having to share with gym

room service was nice too

gym and spa are excellent

breakfast choice was huge

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service/bar food is a disaster

wifi in the room could have been more consistent

lobby bar was comfortable. service was excellent. breakfast was great.

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

hotel bar is lovely, and used by locals too

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

the bed was very comfortable and the airco (and wifi) worked very well

excellent location, great breakfast, wifi worked well, love the view from my balcony

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

gym was closed - that should be made clear on the hotel site on booking.com

hotel was in an excellent location close to everything and great for traveling with kids

slow wifi, old furniture

we do appreciate that it was pet-friendly, though

the smile and attitude of the staff, reception, bar and housekeeping was impressive

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

wifi average.

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

wifi is just ok.

the breakfast was wonderful!

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

amazing gym !!

no pool. bit far from town.

everything was great. kids friendly hotel

room was very big and exceptional for traveling with kids

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

we travelled with kids, a small playing area could have been nice

we wish we had the chance to check the gym and spa

used the laundry service twice and both times we received our garments back already in the afternoon: this

wifi worked well & good choice of television channels

steam room / sauna was out of order, the gym equipment are ancient

wifi was good

the gym had good equipment

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

didn’t include breakfast

modern, great location, great gym , great rooftop bar and restaurant.

located, clean and modern hotel complete with an outstanding rooftop bar and gym/spa facilities

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

has a nice tapas bar to fill any of your needs during the day

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

basic bar area

the room and bar facilities.

dry cleaning service despite it being listed on the in-room laundry information

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

brand new, spotless clean, fats wifi, very friendly and supportive personnel

small hickup in our room service order

very good wifi reception

wifi was extremely slow at times. only a few parking places to unload in front of hotel.

asked for laundry service and reception informed me to leave the plastic bag in my room

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi is blocking certain network services without giving you upfront or during usage a warning

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

several things: - wifi didn't reach our room and because they were out of space

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

my shirt got lost in the laundry

spa did not open early.

awesome location, friendly staff, smelled really good, great gym, great products

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

is no room service during the day or evenings

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

room service food was not good by any means unfortunately but we loved the woman who delivered the

they had goodies for the kids which was very nice! the location was excellent.

were friendly and helpful on check in but didn't give us any information on breakfast, massages, gym or the bar

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

also very clean, room service daily

big bed, big tv, optimal wifi

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

the price of room service was reasonable, and the cake

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

swimming pool

no spa facilities, sauna steam room etc...

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

location and view honesty bar relaxing

gym could have been better equipped. spa relatively expensive.

the gym could be bigger. prefer a softer bed.

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

nothing else, no bar or food facility

wifi did not work first night