service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

pay for the pool

the room was spacious, quiet, and impeccably clean, with a big, super comfy bed that made for a great night's

breakfast was solid with nice choices, and the rooftop setting was a great touch

asked for laundry service and reception informed me to leave the plastic bag in my room

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

parking is few minutes from the hotel pet are not allowed in the room alone

used the laundry service twice and both times we received our garments back already in the afternoon: this

no pool, wifi wasn t very good, especially in the evening.

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee

size room, bed, room service

wifi not very stable.

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

they seemed to be having a little bit of trouble with the room service

no tea and coffee in rooms. only outside of bar hours was that free.

gym is included until 10pm

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

loved everything. except for the bad wifi signal inside the room.

very good breakfast

dry cleaning service despite it being listed on the in-room laundry information

wifi was

reception & room service staff were really attentive and helpful

quite expensive, and would like to have option for glass of wine in the room service not all full

fantastic location. early check in. complimentary drinks.

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

fantastic super modern room, pet friendly

the wifi. it didn t work the entire time we were there. it was on and off (more off)

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

great location, very clean. excellent wifi. helpful staff.

no bar or leisure facility

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

hotel bar is lovely, and used by locals too

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

lovely staff who gave us an early check in and fab restaurant/bar

very good wifi, airco and shower pressure

great large room and room service and location close to old city and guggenheim museum by walk.

and what i absolutely loved is the surprise kit for the kids

hotel front desk super helpful, and breakfast was wonderful

big clean rooms, convenient spot close to grand via and the old city, great wifi.

the gym was another great facility and a huge advantage of the hotel

was excellent , great choice probably the best we have had in awhile * staff were excellent * bar stayed open

location and two interconnecting rooms we wonderful for the kids

free wifi was mostly good but often dropped in the room but remained good in the lobby area

wifi was also excellent t and never failed us

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

staff was friendly and helpful i also liked that they had bar and place to eat

the location was excellent and the breakfast had a great variety of offerings

staff were all excellent, wifi some of the best i ve had in a hotel for a long time

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

noise at night from the bar near by

nothing else, no bar or food facility

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

an excellent stay with young kids - highly recommended

wifi was free, but weak, for emails okay

proper wifi and air conditioning were great

free wifi, free coffee service

slow wifi, old furniture

the smile and attitude of the staff, reception, bar and housekeeping was impressive

breakfast and room service really good

well situated to walk to guggenheim and old downtown, exceptional staff and room service

only remark would be if they mentioned the additional pet charge on booking

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

brand new, spotless clean, fats wifi, very friendly and supportive personnel

limited menu (in the restaurant and in room service) but absolutely no complaints about the quality of the food

fast wifi, super clean, ultra comfortable beds

the food is also great this time i order room service

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

specialty neck pillow was accidentally sent to the laundry and lost

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

my shirt got lost in the laundry

the room service food is impeccable and all the staff are exemplary

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

excellent gym with very new equipment

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

disconnecting wifi, changing water temperature in the shower

the hotel has a restaurant and a bar with good food and well-priced

the wifi did not work everywhere

gym could have been better equipped. spa relatively expensive.

breakfast was a little pricey

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

requested a cot which we got in the room but also received a baby bath and kids pack

we had a lovely stay ,dine over in the old town lots of bars and restaurants

wifi was rather slow. no ice cube machine on floor level.

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service

bar staff were rude when we asked for a beer at midnight, the just said closed- and the

had a room service issue sadly

the kids enjoyed the snooker table

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

location, really helpful staff, great bar and facilities, super safe parking.

the view into the city from the bar area is incredible esp at night

gym facility

the breakfast is exceptional, and the staff is very friendly and welcoming

the gym is outside of the hotel but included in the

tea / coffee in room insufficient wifi poor

no kettle in the room , had to ask for a corkscrew. gym off site

room service food

little effort appeared to be made to get the nightdress back from the laundry

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

t like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold

pet friendly

pool is rather small - no place to sit while the kids

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

good location and a very clean hotel with a great breakfast.

the staff were friendly and professional and the gym was super

no kettle in the room, breakfast too expensive, little kids pay the full price

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

excellent wifi

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

the gym was modern, airy, clean and very accommodating

dog friendly, and with ev charging in the garage.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

centre but still walking distance and easy access to trams, metro and bus (though buses are not pet

if the sercotel gran bilbao also had a pool it would be heavenly!

good bar with nice selection of wine ans beer

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

of room service/food options close by

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

it was centrally located & pet friendly

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

there was no room service menu in the room and no wifi instructions

room service was fast and excellent

great attention for kids

there was no room service menu in the room and no wifi instructions

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

excellent. just loud music from bar opposite.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

wifi signal was weak in my room, one night i could not even connect

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

clean, neat, friendly staff, lovely bar area, excellent breakfast, easy shuttle to airport

the breakfast in the morning was exceptional

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

proximity to the airport. ease of parking. quiet. convenient. comfortable!

great breakfast and free parking place just in front of the hotel

temperature a little too high and a soap bar would be great in the bathroom

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

has a nice tapas bar to fill any of your needs during the day

basic bar area

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

the bar staff were helpful and we had an enjoyable evening meal

poor wifi,food in the restaurant expensive,a little bit far from center

great pool and outside bar area

the pool area was lovely with comfy area for dining outdoors

good parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

laundry bill was expensive

the charge 11 euros a night per pet. complete rip off.

the room i had at the end of the corridor/ building had very poor wifi/internet signal

no food or bar facilities, closed down

not as pet friendly as most other pet friendly hotels

swimming pool delightful

no minibar; pool ceiling a bit dilapidated

great to be able to bring dogs into bar and restaurant with you

helpful staff, lovely rooms, spotlessly clean, good food and wifi

nice pet friendly room with small outside terrace

there was no bar available within the premises.

there was no bar available in the hotel.

wifi doesn't work properly, i lost connection every 10 minutes

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

no restaurant or bar working in the evening inside the hotel

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

very limited room service menu , food obtained from outside the hotel

wifi was good and easy to access

safe, bar fridge and espresso maker with pods

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

delicious breakfast, excellent restaurant

the passing parade of people and pets adds colour to an already colourful location

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

great spot, with parking available and pets allowable*

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

location, secure parking, room size, pet friendly

wifi, tv , cleaning every day and nice staff

very handy for bilbao ferry port. strong wifi. clean budget hotel.

the hotel has an underground car park (max headroom 1

good off road parking under the hotel

nice little bar and restaurant

good laundry service, efficient friendly staff

occasionally have bar tender stop by pool and ask guest if they need drink

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they

there was a charge for spa usage incorrectly applied to our room (this was quickly rectified by

the views from the terrace and pool are what make the hotel exceptional

breakfast was a small buffet but nice quality food

breakfast selection was very good

wifi in the room, no air conditioning nor fan (fine for winter, but for a 38oc day like today was

breakfast was good

the breakfast contained a very good selection that should suit all tastes

provided bowls and bed for our pet dog which we have not received anywhere else on our travels in spain

right across from one of the beaches. nice breakfast. great staff. wifi.

good breakfast , nice room ,great view

kind staff good wifi 7 mb download / 10 mb upload

the extra plus for the hotel being pet-friendly