waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

basic bar area

great to spend a night close to the airport. great breakfast from 5am.

proximity to the airport. ease of parking. quiet. convenient. comfortable!

the room is big enough to put your luggage comfortably, the little bar downstairs is very

peta are not allowed at the breakfast lounge

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

helpful reception and bar staff free airport transit

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

hotel next to the airport. free parking, 10 minutes from bilbao.

wifi was super slow.

no breakfast buffet restaurant, only a spanish style bar

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

sure pet friendly applies

friendly staff, early check in, comfortable room. very close to guggenheim museum.

of room service/food options close by

only significant issue was that the wifi was poor in our room

very comfortable room, quick friendly service. restaurant & room service very good.

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

slow wifi, old furniture

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

great location. nice bar to come back to in the evening and very friendly staff

small hickup in our room service order

bar could have stayed open longer

friendly and helpful staff everywhere -reception, room service, housekeeping, restaurant

my shirt got lost in the laundry

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

no mention of wifi code, i had to ask

loved that the hotel is across the street from the guggenheim! loved the room service!

location, decor, hotel art/design, rooms,staff spa & gym

no coffee machine - only instant coffee gym tiny

the location and the staff were fantastic! i also appreciated that there was room service.

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

the breakfast was varied and delicious

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

an excellent stay with young kids - highly recommended

room service is available in case you need it

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

room was comfortable, wifi worked, and tv had an english channel

little effort appeared to be made to get the nightdress back from the laundry

pool is rather small - no place to sit while the kids

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

too many unsupervised children in the pool/gym

like reception and room service didn't really have a good handover

bar area lovely and service excellent

however, room service had a nice selection and the delivery was timely

free wifi was mostly good but often dropped in the room but remained good in the lobby area

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

perhaps book spa treatments before arrival?

kids gets free breakfast so that is a great

good wifi, tv with international channels

big clean rooms, convenient spot close to grand via and the old city, great wifi.

the wifi was very slow

used the laundry service twice and both times we received our garments back already in the afternoon: this

really nice, good breakfast, good staff, early check in and late check out, good location

the location was excellent. having the bar and restaurant in the hotel was a plus.

very weak to non-functioning wifi, some sort of plastic sheets. noisy street (front side).

room service

the spa was wonderful the guys there helped as to relax and to feel special

the roof top pool wasn't as big as i'd hoped but still nice to have it :)

they charge 20 euros per pet, is a bit high

the family room accommodates two adults and two kids. good location. parking available.

the spa and massage treatments were excellent and the welcome drink was a nice touch

wifi was very poor and if you wanted better you had to pay

instructions to find garage and ev charging were clear

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

manager parked our car even though they don t have valet service, terrific bar and bartender, excellent room

maybe a pool

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

recently the breakfast variety is becoming less and less.

is difficult to know where to request more as there is no hospitality department in the hotel and room service

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

the gym hand weights could have a few lighter ones for women (2kg, 3kg)

nothing for kids at the hotel: no food no facilities

we however ordered room service which took close to an hour for fries

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

our kids loved the breakfast

wifi was slow. parking was full when we arrived.

plenty of restaurants and bars around to have breakfast or dinners

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

there was no room service menu in the room and no wifi instructions

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to

asked for laundry service and reception informed me to leave the plastic bag in my room

wifi was a bit sporadic

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

parking is few minutes from the hotel pet are not allowed in the room alone

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

so had to have window open which meant a lot of street noise disrupted our sleep (next to a casino)

facilities smell like new. strong wifi signal. location! hotel security.

noise from downstairs casino could be heard from the room

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

had a wonderful stay at hotel ercilla de bilbao with our pet; the staff were very welcoming and the location

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

great location, very clean. excellent wifi. helpful staff.

hotel bar is lovely, and used by locals too

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

not mention the wifi was amazing

great location. fabulous friendly staff. great bar & restaurant next door.

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

fantastic super modern room, pet friendly

the wifi was poor and the connection dropped many times

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

petit palace, really nice place to stay, they gave us a room on a high floor overlooking the street

staff very friendly and kind. lovely gifts in the room for our kids.

dry cleaning service despite it being listed on the in-room laundry information

gym is in basement and a little too warm for working out.

24 hour gym was really helpful after eating so much pintxos

got an early check in and best room

front of house staff seemed a little inexperienced for such a high quality kitchen

fabulous hotel and very pet friendly

great to have a pool too

was a very comfortable golf hotel with ample parking which was outside and easily accessible

no minibar; pool ceiling a bit dilapidated

plus the pool was amazing for the kids specially in a rainy day

cleaning room service staff were just so nice and professional

loads of comfortable seating in the bar

loved the spacious comfy lobby pool massive advantage

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

slow connectivity to wifi.

wifi unreliable in room. was adequately repaired after i informed the hotel desk.

small tv with limited channels, wifi was spotty and often dropped the signal.

laundry bill was expensive

unreliable wifi

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

there was zero wifi connectivity, even though this was advertised

the charge 11 euros a night per pet. complete rip off.

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

decent tv and wifi

the staff are friendly and helpful, rooms are comfortable and clean, value for money and wifi is great

no kettle in the room , had to ask for a corkscrew. gym off site

nice clean hotel with free usage of a really good gym down the road.

room service food

electric kettle, ac fully controlable, breakfast nothing special but good

room service was excellent

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

no swimming pool.

the main negative i will give the fact that room service took my cup, plate and cutlery

best gym in hotel i ever been before

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

perfect for families; my kids enjoyed the playroom

no children's menu/not much for kids to eat

everything, staff, location, pool! perfect pit stop before our ferry home

kids where very disappointed they couldn't swim

lack of bar facilities. seemed very lifeless.

there was no bar available in the hotel.

the bar seems to be separate from the hotel and not a very friendly service

no restaurant or bar working in the evening inside the hotel

and bar were closed at the weekend and we were there on saturday night

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

good facilities inc bar & brasserie style restaurant. very comfortable bed. excellent staff.

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

restaurant was great. the staff was quite friendly and helpful. room service was very good.

high-speed wifi very nice personnell complimentary coffee machine in the

is being refurbished so no bar or kitchen facilities

very limited room service menu , food obtained from outside the hotel

the location on the river was very good and the wifi worked very well.

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

good laundry service, efficient friendly staff

lovely pool area with bar and excellent view with fabulous sunset

while we were there the weather was not very warm yet so pool etc

the views from the terrace and pool are what make the hotel exceptional

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of

we travelled with two kids and two doggies

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for

the room was a good size and the wifi was fast too

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

also breakfast does not start until 7

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

anyone with pets it is worth pointing out that pet friendly rooms are located 5 floors below the hotel entrance

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

in room offer of tea, coffee, water etc was poor, and room service expensive.

breakfast was a small buffet but nice quality food

breakfast selection was very good

wifi in the room, no air conditioning nor fan (fine for winter, but for a 38oc day like today was

breakfast was good

the breakfast contained a very good selection that should suit all tastes

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

good off road parking under the hotel

wifi, tv , cleaning every day and nice staff

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

private parking

good parking

our was big and spacious, comfy beds, and internet/wifi worked like a charm

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

great rooms and parking.