wifi coverage was poor in the hotel rooms

sofa and bar area

clean, comfortable, ample free parking, excellent breakfast.

great breakfast and free parking place just in front of the hotel

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

the wifi in the room is very weak

there was ample free parking on site

spotty wifi requiring frequent re entry of username and password.

hotel with excellent pet friendly facilities, lovely food, fabulous location and very helpful and friendly staff

hotel and very pet friendly

swimming pool delightful

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

helpful staff, lovely rooms, spotlessly clean, good food and wifi

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

temperature a little too high and a soap bar would be great in the bathroom

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

the room and bar facilities.

basic bar area

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

pet fee was the highest i've ever experienced: 25 per night

the gym could have more diverse equipment, though it's not a big deal.

facilities were excellent and i loved the gym

the bar area a nice place to chill and have a drink

bar area lovely and service excellent

room service/bar food is a disaster

room service was below par the shower had mold on the sides and the drain was semi clogged and

location, friendly staff, cleanliness, quiet rooms, fast&free wifi

excellent breakfast and tipps from receptionist; close to main atrractions and metro

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

service, room, breakfast, restaurant and bar and location

the food is also great this time i order room service

your kind wishes and the room service present on my birthday, was an unexpected surprise and i really thank

staff were so helpful sorting out the wifi

cleaning room service staff were just so nice and professional

kids were not allowed to use indoor pool

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

room service was nice too

and what i absolutely loved is the surprise kit for the kids

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

toiletries were very good quality and plentiful the staff were friendly and efficient the bar area is nice, with

perhaps book spa treatments before arrival?

hotel, great location, very good breakfast, room and front desk very helpful (and thank you for having umbrellas

my shirt got lost in the laundry

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

excellent room cleaning and room service staff

we loved the roof top bar with its fabulous view of the museum

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

used the laundry service twice and both times we received our garments back already in the afternoon: this

spa not operational

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee

good air conditioning and excellent free wifi

steam room / sauna was out of order, the gym equipment are ancient

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

nice room amenities such as mini bar, toiletries, and super fast wifi

wifi a bit intermittent but no real problem.

wifi was free, but weak, for emails okay

proper wifi and air conditioning were great

lovely staff who gave us an early check in and fab restaurant/bar

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

child seat in restaurant, not so good breakfast for kids

not mention the wifi was amazing

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

excellent location, great breakfast, wifi worked well, love the view from my balcony

great location, very clean. excellent wifi. helpful staff.

the bed was very comfortable and the airco (and wifi) worked very well

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

mini bar was locked and no wifi, which they will leave you to find out yourself so by 20:00it will be impossible

very nice decor !! very nice breakfast very clean

the breakfast buffet was ok but you can order special a la carte dishes that are super nice

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

hotel was in an excellent location close to everything and great for traveling with kids

the rooftop bar and gym is closed, essentially most of the amenities

strong wifi

fantastic location and views friendly staff beautiful room and the spa was great

cute spa set up and good looking gym even though i didn't use it

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

also there was a little play area in the breakfast room for kids

very good breakfast

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

friendly staff, early check in, comfortable room. very close to guggenheim museum.

of room service/food options close by

again should not say pet friendly as breakfast separately as no outside terrace

asked for laundry service and reception informed me to leave the plastic bag in my room

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

dry cleaning service despite it being listed on the in-room laundry information

late check out always a bonus the double room was on the small side - okay for solo traveller

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

great room, free upgrade and free late check out. i really recommend this place.

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

the front desk staff very helpful and the room service exceptional (disney was attentive and proactive)

gym needs upgrade (can t call that a gym anymore)

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

room service meal , menu was limited and food was just ok

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

com didn't say wifi is available throughout the hotel

little effort appeared to be made to get the nightdress back from the laundry

we loved the swimming pool

ac, wifi and black out blinds all worked perfectly

wifi works fine

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

the spa was wonderful the guys there helped as to relax and to feel special

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service

the wifi was terrible

best sleep we had in months (away from the kids…), breakfast delicious, wonderful location

the swimming pool was not for swimming. it looked like a small pool for kids

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

liked my whole stay but what really stood out for me was the bar at the 13th floor

good tv, good mini bar and excellent service

excellent wifi

wanted to get a spa treatment in the evening at 8 p

the room service food was quite poor considering the quality of the main restaurant

dog friendly, and with ev charging in the garage.

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

the wifi didn't work very well but this was the only thing to improve from the hotel side

posh & executive feel that was really nice for the kids to also experience

plenty of restaurants and bars around to have breakfast or dinners

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

wifi connection

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

wifi in the room was very slow due to the positioning, but when in the lobby, wifi was excellent

shower, and bathtub were too old room service (in other rooms) in the morning was too

the terrace and bistro and bar area

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

this was disappointing along with the fact that the room service did not include having the cups and glasses

very thoughtful stallf, allowed us to do an early check in and a laye checkout

pet fee, not disclosed on booking

also pet friendly, lovely note was left in the room for our doggy along with a bed & treats, lovely

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

the little play area for kids at breakfast was fantastic

would have liked if there was a pool.

room service was excellent, good food and the woman who delivered to our room was very friendly

very good breakfast, very comfy pillows, helpful staff and good location

the breakfast is exceptional, and the staff is very friendly and welcoming

the gym is not located at the property. this should be advised in the property description.

the gym is outside of the hotel but included in the

breakfast could be a bit upgraded.

laundry bill was expensive

the bar was lively

there was zero wifi connectivity, even though this was advertised

unreliable wifi

the charge 11 euros a night per pet. complete rip off.

parking in any spanish city is a nightmare and expensive

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

great rooms and parking.

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

everything in the room was nice, the play area is excellent for kids.

we had a great time when our sons visited with the grandchildren in the bar and the kids room

great pool and outside bar area

kids where very disappointed they couldn't swim

there was no bar available within the premises.

there was no bar available in the hotel.

wifi doesn't work properly, i lost connection every 10 minutes

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

no restaurant or bar working in the evening inside the hotel

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

the staff was great & very nice restaurant/ bar there, too

i had a pet friendly room which opened onto a little terrace which was perfect

the passing parade of people and pets adds colour to an already colourful location

& wifi didn't work

fabulous location, beautiful room, clean, great bar area and terrace

is being refurbished so no bar or kitchen facilities

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

quality in restaurant was poor - had to send fish dish back to kitchen

great location, friendly staff, nice meal in the bar and a very comfortable bed

good laundry service, efficient friendly staff

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every

bar again beautiful but again staff just need a bit more training

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast),

the rooms, the exclusive loctaion, facilities, restaurant, breakfast, staff, amenities, etc

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

we travelled with two kids and two doggies

excellent choice at breakfast

also breakfast does not start until 7

was 12,5€ extra pax and 7) for kids

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

spacious gym with bikes

it also offers a fine (but more expensive) a la carte menu and a decent room service menu

this has a gym but no pool (which didn't bother us)

wifi signal could be stronger

good selection of food for the continental breakfast

breakfast was good

wifi was not the best all time

good parking facilities good continental breakfast included in the price

underground parking was a bonus and it's free

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

liked the staff, location, food, bar and excellent bedroom

great location for the port, secure free underground parking, very helpful and kind staff, large and well