great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

helpful staff, lovely rooms, spotlessly clean, good food and wifi

we were 2 families meeting-up with 3 kids under

tooo many kids and very loud at the bar

we were just waiting inside the hotel since the kids were cold

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

convenient for airport. good shuttle bus service

great location, close to the airport with free shuttle service.

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

helpful receptionists and bar staff

wifi signal was weak in my room, one night i could not even connect

plenty of free parking on site (in front of hotel)

the wifi in the room is very weak

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

friendly bar with snack food available

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

temperature a little too high and a soap bar would be great in the bathroom

good restaurant & bar food. close to airport

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

pet fee was the highest i've ever experienced: 25 per night

the gym could have more diverse equipment, though it's not a big deal.

facilities were excellent and i loved the gym

the bar area a nice place to chill and have a drink

bar area lovely and service excellent

room service/bar food is a disaster

room service was below par the shower had mold on the sides and the drain was semi clogged and

location, friendly staff, cleanliness, quiet rooms, fast&free wifi

excellent breakfast and tipps from receptionist; close to main atrractions and metro

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

service, room, breakfast, restaurant and bar and location

the food is also great this time i order room service

your kind wishes and the room service present on my birthday, was an unexpected surprise and i really thank

staff were so helpful sorting out the wifi

cleaning room service staff were just so nice and professional

kids were not allowed to use indoor pool

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

room service was nice too

my shirt got lost in the laundry

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

the terrace bar on the seventh floor was a great place for an pre dinner drink and

this time we used the spa (petite and perfect) and ate at olio, the restaurant

in addition charge 4 eur for each room service

snack bar in lobby very handy for drinks and meals

staff in the hotel were absolutely fantastic especially the bar staff who were very polite and kind and amazing

good choice at breakfast and freshly cooked omelettes a great

and what i absolutely loved is the surprise kit for the kids

food was lovely and bar was handy for a meal or quick bite to eat or just a drink

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

the wifi doesn t work very well.

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

nice room amenities such as mini bar, toiletries, and super fast wifi

room service is available in case you need it

used the laundry service twice and both times we received our garments back already in the afternoon: this

wifi was spotty and went down for a whole morning - i needed this for trip preparation (covid

really nice, good breakfast, good staff, early check in and late check out, good location

steam room / sauna was out of order, the gym equipment are ancient

very weak to non-functioning wifi, some sort of plastic sheets. noisy street (front side).

lovely staff who gave us an early check in and fab restaurant/bar

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

child seat in restaurant, not so good breakfast for kids

not mention the wifi was amazing

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

excellent location, great breakfast, wifi worked well, love the view from my balcony

great location, very clean. excellent wifi. helpful staff.

the bed was very comfortable and the airco (and wifi) worked very well

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

sure pet friendly applies

requested a cot which we got in the room but also received a baby bath and kids pack

no spa facilities, sauna steam room etc...

the gym could be bigger. prefer a softer bed.

gym could have been better equipped. spa relatively expensive.

the same was the breakfast area and the breakfast itself was various and of high quality

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

also highly recommend booking the spa service, the staff was very attentive and professional

how. you have to use the spa to use the pool

the restaurant was closed on the sunday evening but we managed to get room service

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

design, pet friendly, location great, the staff very welcoming and friendly,

gym was closed - that should be made clear on the hotel site on booking.com

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

wifi is just ok.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

asked for laundry service and reception informed me to leave the plastic bag in my room

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

little effort appeared to be made to get the nightdress back from the laundry

room quiet and beds comfortable. spa and pool good. breakfast excellent

they put in twin beds for my kids

swiming pool and the sauna create good moments of relaxation, very good location, a lot of design details

t like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

there was no room service for food etc in the advertised time as the cook was sick

room service food was also fantastic and good value for money

nice bed. perfekt wifi.

dry cleaning service despite it being listed on the in-room laundry information

the restaurant and bar were great, service and food outstanding

room was a bit small but not a huge issue room service - probably ordered the wrong thing

gym was well equipped, but it was very hot in the room

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

had a bar for cocktails at night , wonderful full french breakfast

wish the property had a swimming pool (though i knew it didn't have one)

the garage was well managed and room service timely and

the spa was wonderful the guys there helped as to relax and to feel special

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service

the wifi was terrible

best sleep we had in months (away from the kids…), breakfast delicious, wonderful location

the swimming pool was not for swimming. it looked like a small pool for kids

asking 10 eur extra for better quality wifi is exaggerated

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

the staff from reception, dining and bar were all excellent

- excellent breakfast - good wifi - gym was ok - free water in the

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

had a wonderful stay at hotel ercilla de bilbao with our pet; the staff were very welcoming and the location

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

the wifi didn't work very well but this was the only thing to improve from the hotel side

posh & executive feel that was really nice for the kids to also experience

plenty of restaurants and bars around to have breakfast or dinners

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

pet friendly hotel and the dog got his own bed

room service was fast and excellent

difficult to connect to wifi, horrible bad speed.

for foreigners information, the air conditioning and wifi are up to standards and nothing to worry about

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

the little play area for kids at breakfast was fantastic

our room, the bar and restaurant. the staff. the location

would have liked if there was a pool.

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

good wifi, kettle and mini fridge in the room

good wifi! very central location, perfect for tourists.

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

there was a strike from the cleaning service during my stay...no room service...no fresh towels

the room was too hot and when we opened window got noise from the terrace bar below

laundry bill was expensive

wifi connection very bad. we could ear everything from the rooms next to ours.

the bar was lively

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar & restaurant in building, so all convenient

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

there was no bar available within the premises.

and bar were closed at the weekend and we were there on saturday night

wifi doesn't work properly, i lost connection every 10 minutes

also the bar wasn't in the hotel, but a short walk away

mini bar price list was missing

location not great, expensive (but there was a conference on) and poor bar area

room service food

the gym is not located at the property. this should be advised in the property description.

no kettle in the room , had to ask for a corkscrew. gym off site

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

good parking

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

our was big and spacious, comfy beds, and internet/wifi worked like a charm

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

good laundry service, efficient friendly staff

americans by the pool on our last day with noisy unmonitored children taking over the pool and sunbeds

much - the pool was not open, but that was a date issue, as it only opened the weekend after we arrived, so

breakfast was one of the best i've ever had

the spa services were exceptional

tip to the hotel managers: we love that your hotel is pet-friendly, we've truly enjoyed our stay with our pet

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for

the pet bed, food and bowls were an excellent idea

pet friendly with pet bed & feeding bowls in room a nice extra touch

breakfast was a good quality

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

great food locations nearby and breakfast, room (suite) and dinner were all

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

the passing parade of people and pets adds colour to an already colourful location

nothing apart from could do with an earlier breakfast time for camino pilgrims

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

easy access to hotel and parking

late gin tonic in copa de balon at the bar was really nice

difficult to get on the wifi.

we were able to find parking onsite in front of the hotel