the location on the river was very good and the wifi worked very well.

fabulous location, beautiful room, clean, great bar area and terrace

location and bar / restaurant

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

safe, bar fridge and espresso maker with pods

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

i have never had bad coffee in a bar or restaurant in spain so it should be

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

location. pet friendly

good parking facilities good continental breakfast included in the price

breakfast was good

clean, beautiful and excellent breakfast.

the wifi was very weak in the room.

wifi was not working

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and

room was excellent and superb wifi connection

i had a pet friendly room which opened onto a little terrace which was perfect

being single without kids

good laundry service, efficient friendly staff

breakfast was one of the best i've ever had

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

lovely pool area with bar and excellent view with fabulous sunset

occasionally have bar tender stop by pool and ask guest if they need drink

real let down was the wrong information as the site said it had a full proper restaurant and a bar

and bar were closed at the weekend and we were there on saturday night

the bar seems to be separate from the hotel and not a very friendly service

wifi doesn't work properly, i lost connection every 10 minutes

no apparent room service

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

good off road parking under the hotel

staff were friendly, free parking very

wifi, tv , cleaning every day and nice staff

great location for the port, secure free underground parking, very helpful and kind staff, large and well

good breakfast , nice room ,great view

the extra plus for the hotel being pet-friendly

right across from one of the beaches. nice breakfast. great staff. wifi.

poor room service

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

laundry bill was expensive

the bar was lively

but you cannot leave the pet alone in the room

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

no mini-bar in the room the wifi in the room was very bad

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

chairs in the bar area could have been more comfortable

pool, the rooms

great selection and kids loved the breakfast doughnuts

sitting by the pool was also lovely, and the staff were fantastic

basic bar area

friendly bar with snack food available

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

temperature a little too high and a soap bar would be great in the bathroom

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

great pet friendly hotel. parking in building was tight but convenient.

no room service to order some food

again should not say pet friendly as breakfast separately as no outside terrace

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

pet friendly hotel and the dog got his own bed

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

some facilities and better wifi connection

little effort appeared to be made to get the nightdress back from the laundry

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

was fabulous- the decor was lovely, the pool, sauna and changing rooms were clean and kept well stocked with

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

early check in

the gym was modern, airy, clean and very accommodating

wanted to get a spa treatment in the evening at 8 p

the shower, and slow internet connection (wifi)

the bed was very comfortable, and the gym was pretty well equipped and clean

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

arrived early and were delighted and grateful to be allowed an early check in

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

cost of 30 to take our pet with us along with 25 per day for parking in the underground car park soon

wifi was perfect - and the staff were very helpful and very flexible

bar ran out of crisps

and pet friendly

wifi was not the best

the family room accommodates two adults and two kids. good location. parking available.

the same was the breakfast area and the breakfast itself was various and of high quality

well equipped gym

a bigger gym

perfect location, welcome desk decoration, all day free catering, kids welcome kit

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

my shirt got lost in the laundry

wifi connection was bad

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

awesome location, friendly staff, smelled really good, great gym, great products

great rooftop bar to enjoy the sunset

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

an excellent stay with young kids - highly recommended

the wifi coverage was inadequate in the room

breakfast was great with a big choice beautifully presented

the gym is not located at the property. this should be advised in the property description.

a short walk to the guggenheim museum in one direction and the old town bar district in the other

no kettle in the room , had to ask for a corkscrew. gym off site

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

great location. nice bar to come back to in the evening and very friendly staff

hotel wifi not great but he had trouble with my own plan

bar could have stayed open longer

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

kids had a normal size room, beds were comfortable and room was clean

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

great location for restaurants and the guggenheim. very comfy room. good service and good gym.

excellent local café around the corner for coffee and breakfast

there were no information leaflets in our room, and we had to ask about everything, including room service menu

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

slow connectivity to wifi.

wifi is bad. i used my mobile data, but for non-eu guests it might be a real problem.

the hotel has a restaurant and a bar with good food and well-priced

very comfortable room, quick friendly service. restaurant & room service very good.

only significant issue was that the wifi was poor in our room

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

facilities were excellent and i loved the gym

hotel, great location, very good breakfast, room and front desk very helpful (and thank you for having umbrellas

the gym was another great facility and a huge advantage of the hotel

cleaned every day, staff helpful and friendly, breakfast great , soundproofed rooms gym accessible at all

spa was busy

the wifi was very slow

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

safe available and good and fast wifi (both free)

nice bed. perfekt wifi.

might have been nice to have had better bar facilities.

was excellent , great choice probably the best we have had in awhile * staff were excellent * bar stayed open

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

the complimentary breakfast was generous

lobby bar was comfortable. service was excellent. breakfast was great.

asked for laundry service and reception informed me to leave the plastic bag in my room

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

bright and clean room and bathroom with very fast wifi

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

nothing else, no bar or food facility

used the laundry service twice and both times we received our garments back already in the afternoon: this

the bar area could do with a bit of updating. the staff were great though.

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

excellent up market tapas bars nearby

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

didn’t include breakfast

also i love their gym s floor area for my morning yoga practice - amazing space and design

breakfast was solid with nice choices, and the rooftop setting was a great touch

dry cleaning service despite it being listed on the in-room laundry information

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

the gym (although basic) in the basement is nice esp after having the delicious meals

got an early check in and best room

gym is in basement and a little too warm for working out.

early breakfast was delicious and abundant

bar services very flriendly

great breakfast and free parking place just in front of the hotel

we were just waiting inside the hotel since the kids were cold

clean, comfortable, ample free parking, excellent breakfast.

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

beautiful breakfast

petit palace arana has a perfect location, as we could walk to many sites: guggenheim, funicular,

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

wifi not so good in our room

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

good fast wifi

excellent breakfast bar very clean and great value

no bar or leisure facility

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

well appointed room with a good shower and fast wifi

hotel bar is lovely, and used by locals too

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

the bed was really comfy and the room service was tasty.

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

fast and easy wifi

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

gym facility

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

good if used some more options of tapas at bar without ham.

the snack bar at night has also good selection of wine, beer and pintxos

and friendly staff very nice spacious bedroom and prime position for ferry added bonus it is a pet friendly

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

friendly staff, many parking places, good food.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

had to continually log back into wifi!

we were there during a wedding and there was no room service at night.

hotel and very pet friendly

the staff were very helpful and friendly and we enjoyed the bar setting

pool is a little small but fine for families. gym equipment has seen better days.

in the room which would have been nice - it would have been ok if you could have called for room service for a

the washing machines is do it yourself in a laundry 10 min walk.

proximity to beach. clean and spacious room. access to room service.

wifi in room was poor

the bar area could be a bit more comfortable

mini bar not replenished.

parking in any spanish city is a nightmare and expensive

private parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

our was big and spacious, comfy beds, and internet/wifi worked like a charm