breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

exceptional location helpful staff excellent breakfast

was 12,5 extra pax and 7) for kids

pet bed and bowls provided by hotel

good laundry service, efficient friendly staff

occasionally have bar tender stop by pool and ask guest if they need drink

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they

while we were there the weather was not very warm yet so pool etc

there was a charge for spa usage incorrectly applied to our room (this was quickly rectified by

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

great food locations nearby and breakfast, room (suite) and dinner were all

room was excellent and superb wifi connection

position, staff and high quality of the hotel. super pet friendly

good bar and restaurant

there was no bar available within the premises.

the bar seems to be separate from the hotel and not a very friendly service

there was no bar available in the hotel.

no restaurant or bar working in the evening inside the hotel

real let down was the wrong information as the site said it had a full proper restaurant and a bar

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

spacious gym with bikes

anyone with pets it is worth pointing out that pet friendly rooms are located 5 floors below the hotel entrance

great spot, with parking available and pets allowable*

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

high-speed wifi very nice personnell complimentary coffee machine in the

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

location and bar / restaurant

is being refurbished so no bar or kitchen facilities

from the street early in the morning, weak wifi in this particular room

breakfast was very good

good parking facilities good continental breakfast included in the price

wifi was not the best all time

clean, beautiful and excellent breakfast.

laundry bill was expensive

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bed is not comfortable , and the wifi is very bad, it s hard to connect

there was zero wifi connectivity, even though this was advertised

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

great location for the port, secure free underground parking, very helpful and kind staff, large and well

the location was very good and they have private parking

good parking arrangement and really nice staff such as andreas and a younger lady at reception

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

chairs in the bar area could have been more comfortable

pool, the rooms

great selection and kids loved the breakfast doughnuts

sitting by the pool was also lovely, and the staff were fantastic

basic bar area

friendly bar with snack food available

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

temperature a little too high and a soap bar would be great in the bathroom

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

great pet friendly hotel. parking in building was tight but convenient.

no room service to order some food

again should not say pet friendly as breakfast separately as no outside terrace

proximity to the airport. ease of parking. quiet. convenient. comfortable!

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

we were just waiting inside the hotel since the kids were cold

wifi is not always good

paid extra because i was traveling with my kids who are 20 years old

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

the bed for the kids was not so good and their room lacked air-conditioning

this was disappointing along with the fact that the room service did not include having the cups and glasses

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

also pet friendly, lovely note was left in the room for our doggy along with a bed & treats, lovely

little effort appeared to be made to get the nightdress back from the laundry

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

pool is rather small - no place to sit while the kids

pet friendly

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

wifi was very poor and if you wanted better you had to pay

the staff from reception, dining and bar were all excellent

wanted to get a spa treatment in the evening at 8 p

they even let me have late check out (subject to surcharge)

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

no kettle in the room, breakfast too expensive, little kids pay the full price

no kettle in the room, breakfast too expensive, little kids pay the full price

the staff could have been better, one morning i called down for room service which is offered in the rooms and

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

perfect location, welcome desk decoration, all day free catering, kids welcome kit

usage of the wellness facilities (infrared sauna and pool) are not complementary

requested a cot which we got in the room but also received a baby bath and kids pack

excellent breakfast. excellent staff members.

gym is small

pet friendly

pet friendly, but sadly only in the room, dogs are not allowed to the restaurants etc

enjoyed the lobby bar service

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

my shirt got lost in the laundry

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

have been greater, only one type of each tea bag etc (while there was a sign to order more via room service, if

art in public areas, gym, roof terrace

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

small hickup in our room service order

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

your kind wishes and the room service present on my birthday, was an unexpected surprise and i really thank

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

room was comfortable, wifi worked, and tv had an english channel

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

nice coffee lounge and bar and very good restaurant, reasonably priced

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

well situated to walk to guggenheim and old downtown, exceptional staff and room service

facilities were excellent and i loved the gym

gym equipment was very old

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

kids had a normal size room, beds were comfortable and room was clean

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

the gym is small but well equipped and it s always super nice to have a steam room

had a bar for cocktails at night , wonderful full french breakfast

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

a short walk to the guggenheim museum in one direction and the old town bar district in the other

the gym is not located at the property. this should be advised in the property description.

breakfast was additional 11 euros and was amazing, it had local products

room service food

mini bar price list was missing

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than

shower, and bathtub were too old room service (in other rooms) in the morning was too

wifi in the room was very slow due to the positioning, but when in the lobby, wifi was excellent

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

the wifi was very slow

restaurant, bar was super (quality + prices

cleaned every day, staff helpful and friendly, breakfast great , soundproofed rooms gym accessible at all

room was very big and exceptional for traveling with kids

lobby bar was comfortable. service was excellent. breakfast was great.

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

location and two interconnecting rooms we wonderful for the kids

staff, facilated an early check in and always available to answer questions

however, room service had a nice selection and the delivery was timely

used the laundry service twice and both times we received our garments back already in the afternoon: this

we could not reach room service or the front desk

early check in helpful as we arrived on early boat at santander

location, very clean, confort, fast room service

i found myself having to go to the hotel bar each morning to purchase a coffee to go

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

they had goodies for the kids which was very nice! the location was excellent.

they seemed to be having a little bit of trouble with the room service

easy to park with ev charging too

asked for laundry service and reception informed me to leave the plastic bag in my room

also good wifi (up to 120mbps)

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

free wifi not enough for work. teams meetings breaking up

nothing for kids at the hotel: no food no facilities

breakfast

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

wifi connection

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

there was a day where the wifi didn't work, so i wasn't able to use my phone.

very clean room, friendly and helpful staff, nice room service

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

great location, very clean. excellent wifi. helpful staff.

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

good breakfast! great variety every morning

the addition of the bar next door for a lovely breakfast was also fabulous

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

wifi was spotty inside the room itself

the bar is also great

dry cleaning service despite it being listed on the in-room laundry information

good restaurant, more than adequate gym, friendly staff

is no room service for breakfast and the options offered in the evening are very scarce

gym is in basement and a little too warm for working out.

the restaurant and bar were great, service and food outstanding

the grounds and building were lovely. great bar and restaurant and the view was amazing

pet friendly rooms were brilliant

plenty of parking space

tooo many kids and very loud at the bar

hotel and very pet friendly

helpful reception and bar staff free airport transit

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

no breakfast buffet restaurant, only a spanish style bar

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

wifi did not work and the cafe is closed on weekends

everything is close by with many kids play areas

location is not convenient as uphill from most places, the breakfast was available in the room service menu with

wifi only worked in the lobby, not the bedrooms

were lovely and really accommodating - they allowed me a late check out no dramas because of an information

loved the spacious comfy lobby pool massive advantage

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

pet friendly

amazing gym !!

details for the dog and kids.

the washing machines is do it yourself in a laundry 10 min walk.

proximity to beach. clean and spacious room. access to room service.

wifi in room was poor

the bar area could be a bit more comfortable

mini bar not replenished.