but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

the pool is a great addition along with the bar and terrace

wifi is really bad

super limited wifi, too slow to do anything more than a simple google search

laundry bill was expensive

no mini-bar in the room the wifi in the room was very bad

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

not as pet friendly as most other pet friendly hotels

wifi connection very bad. we could ear everything from the rooms next to ours.

the location on the river was very good and the wifi worked very well.

satisfactory kitchen and bedrooms

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

wifi was good and easy to access

great location, friendly staff, nice meal in the bar and a very comfortable bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

difficult to connect to wifi, horrible bad speed.

this was disappointing along with the fact that the room service did not include having the cups and glasses

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

some facilities and better wifi connection

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

again should not say pet friendly as breakfast separately as no outside terrace

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

comfortable bed and specious room with excellent wifi

no restaurant or bar working in the evening inside the hotel

and bar were closed at the weekend and we were there on saturday night

the bar seems to be separate from the hotel and not a very friendly service

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

little effort appeared to be made to get the nightdress back from the laundry

i booked the hotel as it said it was pet friendly

didn t use the gym

the bar downstairs is lovely

the room service was efficient and tasty but we would have preferred eating in the restaurant

the location was very good and they have private parking

good wifi signal

location, easy access, secure parking and free of charge , lovely clean room , modern

good off road parking under the hotel

underground secure and free parking

wifi is either free and extremely slow or paid (that is for 2023 absolute joke to pay for wifi)

there is a good gym on the roof

wifi was very poor and if you wanted better you had to pay

- excellent breakfast - good wifi - gym was ok - free water in the

could order room service outside restaurant hour e

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

also, great wifi

excellent bar staff and delicious chocolate cake

plenty of restaurants and bars around to have breakfast or dinners

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

so convenient for the port with a pet

a late check out was 5 per hour also

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

pool was very small and crowded

the swimming pool was not for swimming. it looked like a small pool for kids

lovely bar area

bar staff were rude when we asked for a beer at midnight, the just said closed- and the

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

basic bar area

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

has a nice tapas bar to fill any of your needs during the day

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

being single without kids

good facilities inc bar & brasserie style restaurant. very comfortable bed. excellent staff.

good bar and restaurant

restaurant food was incredible as was breakfast

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

the same was the breakfast area and the breakfast itself was various and of high quality

perfect location, welcome desk decoration, all day free catering, kids welcome kit

gym could have been better equipped. spa relatively expensive.

spa is extra charge and rather expensive. fitness room tiny.

a short walk to the guggenheim museum in one direction and the old town bar district in the other

and the gym nearby was included and definitely has exceeded my expectations

electric kettle, ac fully controlable, breakfast nothing special but good

breakfast was additional 11 euros and was amazing, it had local products

good wifi

breakfast was a small buffet but nice quality food

the wifi was absolutely atrocious it's 2025 not 2010

wifi was not the best all time

the wifi was very weak in the room.

good parking facilities good continental breakfast included in the price

my shirt got lost in the laundry

wifi could have been better

great rooftop bar and food

awesome location, friendly staff, smelled really good, great gym, great products

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

superb facilities - gym, dining room and bar area

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

big bed, big tv, optimal wifi

also very clean, room service daily

room was comfortable, wifi worked, and tv had an english channel

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

the terrace and bistro and bar area

breakfast, lovely courtyard with some green plants, food available at the bar at all

bar was well stocked with friendly staff

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

hotel wifi not great but he had trouble with my own plan

garage parking was expensive but included ev charging

good wifi and available parking for a fee

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

had a bar for cocktails at night , wonderful full french

there were no information leaflets in our room, and we had to ask about everything, including room service menu

great location, great breakfast and great service

no gym

the restaurant & bar staff also is very friendly & the chef is excellent

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

only remark would be if they mentioned the additional pet charge on booking

very comfortable room, quick friendly service. restaurant & room service very good.

enjoyed the bar downstairs a couple days too

breakfast was absolutely fantastic, really delicious.

and what i absolutely loved is the surprise kit for the kids

breakfast, location, room. staff

span and gym, location is great

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

the staff are friendly and helpful, rooms are comfortable and clean, value for money and wifi is great

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

they had goodies for the kids which was very nice! the location was excellent.

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

free coffee in the bar area was a bonus

good laundry service, efficient friendly staff

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast),

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they

bell staff and bar staff were hit and miss

very friendly staff, beautiful location and atmosphere. nice swimming pool.

asked for laundry service and reception informed me to leave the plastic bag in my room

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

also good wifi (up to 120mbps)

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

used the laundry service twice and both times we received our garments back already in the afternoon: this

steam room / sauna was out of order, the gym equipment are ancient

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

wifi was good

excellent up market tapas bars nearby

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

to separate us into separate floors which was disappointing as we were no longer next to my kids

convenient location. spacious room for family with 2 small kids.

amazing breakfast, bar and of course staff

very comfortable bed and excellent room service and changeover

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

location & breakfast

location, view, cleanliness, helpful staff and a great breakfast

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka

tip to the hotel managers: we love that your hotel is pet-friendly, we've truly enjoyed our stay with our pet

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

pet friendly with pet bed & feeding bowls in room a nice extra touch

dry cleaning service despite it being listed on the in-room laundry information

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

the gym (although basic) in the basement is nice esp after having the delicious meals

got an early check in and best room

gym is in basement and a little too warm for working out.

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

beautiful breakfast

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

room service and location excellent.

nice gym for the training and good restaurant for the dinner

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

wifi can be patchy

no bar or leisure facility

good fast wifi

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

great location. fabulous friendly staff. great bar & restaurant next door.

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

not mention the wifi was amazing

the wifi was also very poor

comfortable bed spotless room and hotel in general very kind and polite service the gym, spa and swimming pool

wifi only worked in the lobby, not the bedrooms

terrible wifi. continous disconnecting.

loved the spacious comfy lobby pool massive advantage

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

loved the little play corner for kids in the restaurant where breakfast was served

special attention to the pet, with bed, water pots and food and toys

missing a pool.... ud83dude44ud83dude44

my kids would've appreciated internet tv. ;)

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

the breakfast in the morning was exceptional

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next

free shuttle to and from airport

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

friendly staff, many parking places, good food.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

had to continually log back into wifi!

we were there during a wedding and there was no room service at night.

hotel and very pet friendly

the staff were very helpful and friendly and we enjoyed the bar setting

pool is a little small but fine for families. gym equipment has seen better days.

in the room which would have been nice - it would have been ok if you could have called for room service for a

private parking

good parking

our was big and spacious, comfy beds, and internet/wifi worked like a charm

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

great rooms and parking.