pool should ve been a bit bigger and rooms need microwave fridge but nothing to heat up your food

it had everything on site . a restaurant a bar and starbucks.

restaurant, exercise room, breakfast variety, staff, cleanliness, pet-friendly

- exceptional customer service - spacious and immaculate room - excellent value breakfast we look forward to

to the pool couldn't enjoy it kids without supervision jumping in the pool

the breakfast need attention.

very clean establishment and the breakfast was covid friendly

kitchen

a large and has a fully functioning kitchen and large spaces

location, breakfast, parking, staff, cleanliness

we had dirty laundry and in vacuumed carpet in our first room

the laundry room which was a great value and convenient

the staff and the fact that you have affordable laundry service. and good breakfast

trash all over on the 3rd floor in the laundry area

breakfast was weak but at least it was something to eat.

one for me and one for the kids

was too cold, heater did not heat really and was very loud, breakfast and bar unbeliveable expensive

it was nice to have a coffee bar downstairs especially when you have kids who wake up extra early

i was in town with my hockey team and we were placed right across from the pool and hot tub

didn t like that it advertised pool and hot tub and when arriving the pool and hot tub were closed

breakfast laundry room bed was comfortable

also, the laundry room was out of order and i needed to do laundry

the laundry facility is out of order for a long time.

was clean to my specifications and hot spa was nice ,staff was nice, and pretty much clean everywhere i was

room was huge! staff was very friendly and personable. nice gym equipment.

the only holiday inn express i have been to that has no laundry machines

the hotel did not have a guest laundry.

good room, refrigerator included, excellent kitchen staff, goof front desk staff

parking lot... no parking !!

excellent breakfast with a lot of selections

pool was closed due to covid but i definitely understand that

pool could be 2 degrees warmer. mattress was feeling a little old and springy.

gym, pool, bar, and restaurant closed

ordered thru room service was excellent

the room service personnel were not friendly

had to go out to do laundry.

i would have rated higher but there was not a customer laundry

was dirty water cloudy, dirt on the bottom, made kids leave and they were very upset

spacious room, ample breakfast choice, nice location. gym is small but serves the purpose.

breakfast was good

laundry facilities were nice to have but the water came out hot when we selected cold

was next laundry room and machine at various times of the night and had to tune the tv up

it was very helpful to have laundry facilities on site

we had a hard time getting correct change for laundry.

the hotel was excellent condition and very and the breakfast was excellent

whatever laundry detergent they used my body didn't like. not there fault

breakfast was hot & good variety

well lit parking

were awful, staff was not helpful, it was not really handicap accessible water cooler in gym was empty

no pool

view the lads who monitored the breakfast on saturday as a micromanager

clean and good breakfast

also, a decent desk would help while on business, and a pool (internal) or a sauna would make things also much

noisy in our room by pool at night, rooms need updating, pop prices

breakfast was tasty and well presented

in many parts of hotel, including wafting into our room loud parties on weekends broken elevator laundry out of

not enough parking

the pool was way over crowded so my family could barely use it.

friendly staff, clean rooms, nice pool, great breakfast.

very comfortable environment the breakfast was awesome

laundry sitting in hallway for 1 1/2 days

the laundry room on the second floor was filthy

1 staff worker who said there was no amenities and i found out they had a laundry room

the kitchen sink drain plug didn't fit

rooms had a great layout with the small kitchen area along with the sleeping area

good location near mall and lots of restaurants, room was comfortable, and it provided a clean laundry room

my son was disappointed not to use the pool but that was no fault of the staff/availability there

i didn't have time to use the fitness center or pool, but both looked to be in fine shape

the only people that we observed using the dining area, was a kids sports team who ordered pizza and drinks

the space of the room,the quietness and the pool was empty for me and my kids to enjoy.

paying for laundry

don't like the fact i had to pay to do my laundry

lot of kids in pool area, breakfast area

i was thankful for the hot tub and pool as well after a very long day

pool area was small

s no laundry room which would have been nice since we were here for a number of days while we moved a

does the hotel provide self-service laundry service

no guest laundry. heater didna ? ? t keep consistent temperature.

staff there attitudes the facility, it was just perfect and the free breakfast was extremely

they evoked a curfew for kids under 18 - totally acceptable but the security guard told the kids - who were

had to ask about the gym and made me wonder what other services were available that i wasn't told about

dining room hostess refused to seat us in the dining room but said we could eat in bar so it was

and the affiliated restaurant, the toasted oak, was bar none the best hotel dining experience i've had domestically

and maybe the fact that we had to pay an extra charge to have wifi in our room

great resturant and bar on site!

thing is kids under 12 should not be in hot tub

to make matters worse, the shuttle dropped me off to an event i had

good location. easy parking.

gym was

pool area, kids splashing in the hot tub, unsupervised, food and drinks all over in pool area

there is sufficient parking

absolutely had nothing no heated pool my kids stayed for 15min if that , food wasn't complimentary but expensive

the pool was not heated!

*tons* of kids there that could have been occupied longer

the bar and restaurant were poorly lit so it was hard to tell if they were open. but they were

heat tub and swimming pool and laundry

i didn't like the pool wasn't open or no ice machine

handicapped parking limited

catching 2 nails in my tire in the parking lot

the hotel bar was closed on a friday afternoon!

no breakfast, no pool, no view, no laundry, had to go to desk for towels,

breakfast was fantastic! many many options. lots of hot options as well, very balanced

) had to wait to use pool, as well as shorten use hours, and the gym had shorten hours

was great, kitchen area was clean, room was awesome

too much chlorine in the pool.

proximity to work and restaurants. on site laundry. welcome box was a nice touch.

great sized rooms, good gym and close to a families home

pool area needed another cleaning and restrooms needed more paper

the lady who took care of breakfast during the week was especially helpful and

breakfast was serviceable, although the fact that they only had one toaster for the whole of the

back to same, the employee didn t understand basic hygiene don t think about doing any laundry there, washer

location free parking

it was quiet and had a decent gym

nice indoor pool but too cold for us to

pool was closed sound proofing should be better would like to have safe in room

i don't like the kitchen or the furniture or tv size

the room was spacious and well equipped. good amenities. a good value. breakfast was very good

friendly staff. rooms very clean. good breakfast. location.

only thing they could do is add more kitchen items such as pans and skillets/frying pan.

we did not go to breakfast.

had to use laundry bag for my ice bucket.

staff clean rooms small refridgerator, microwave and coffee maker and much more swimming pool, laundry facility

the rooms were comfy, breakfast was good, pool and fitness room were well maintained

the rooms were comfy, breakfast was good, pool and fitness room were well maintained

pool was nice and was heated

the on site laundry was convenient.

breakfast and laundry facilities

swim pool and the 24 hours of the gym

i have a small dog. it was pet friendly.

we were told that you were pet friendly but were not told about the additional fee

laundry room and dryer vent hadn t been cleaned in awhile

outdoor pool was closed, but at the time of our booking, it was never mentioned.

the kids slept on the hide

told one pet fee charged another

liked having the kitchen facilities--very pleasantly surprised to find my dishes had been done when

clean, pool area was nice, friendly staff, great location, easy access, quiet overall just great

the hotel was quiet at night - no kids running halls, etc

very clean and fresh with an excellent breakfast

and out side hotel saturday aug 28, no relief from yelling and doors and loud music in the front parking lot

pool was clean and just a tad too cool for me but the kids loved it

very clean facilities, the laundry room was perfect for the point in our trip we were in, we were able to take

went to take the kids to the pool only to find no hot tub

the size of the pool and hot tub

chose this hotel as it listed (and pictured) a bar and a restaurant

were all too busy drinking and talking to the other parents to pay attention to what their kids were doing

staff, great breakfast (free), room location, location to interstates, full kitchen, laundry on premises

17 minutes she was back up to the room with police where there was no music playing and the kids were in bedroom

room was great, large, comfortable bed, nice little kitchenette

had a fire christmas day on the third floor we had to evacuate for two hours in my fireplace did not work they

pool was small. lacked a hot tub.

dirty but i cleaned it i didn't like that the ice machine is only on one floor i didn't see a laundry area but

desk clerks, especially hotel employee who made amazing breakfasts and the wonderful head of the laundry room

a room at the very back end of the property by the laundry

bed is so comfortable and the room was clean i love the laundry facility provided the front desk clerks are so

the pool was fun ud83dude0a the kids had a blast

where was the bar with the dinner food?

the bar would be absolutely great , if the menu could be expanded

clean and quiet. pet friendly

perfect for families..with indoor pool and breakfast

s not the property fault but the bar n grill food was extra expensive but wasn t worth the

wifi

the gym is small and most of the time full

so much noise from the rooms around me. it was a bunch of kids and no adult.

directions out of hotel parking lot were confusing

00 for having a pet

charge on laundry.

pool was closed

disappointment was condition of pool

not one single thing!!!! price, parking and accommodations were all great!

staff was quite nice, great breakfast, free internet in the room and quiet and it was just a very, very nice

wifi was not working

there was trash all around the hotel & parking lot that was never cleaned up during the week i was there

available amenities like the gym and the free breakfast everyday

several kids playing in the hallways throughout the night was unacceptable

nice clean room, free parking, and breakfast.

laundry in the hallways looked really bad

good amenities like inhouse laundry and as well in the apartment

my first room was dirty looking , it looked like a motel i had to walk through the employee laundry area

the room was large and spotless. staff were friendly, and there was plenty of parking.

breakfast bar was in a good location, the kitchen staff was very hospitable and didn t like the fact that the

the rooms were big. and i liked the free laundry facility.

good location, breakfast, friendly and helpful staff, clean room, laundry and swimming pool.

on site laundry was a plus

they have a laundry room which is free, you just need to have your own laundry soap or buy at the hotel-very

service on the weekend and they didn't make beds each day, not sure whether that was included laundry - was

too many kids. kept me up. running in the halls

it was loud the whole night both days kids knocking on the door the staff was rude

nice hotel great service nice pool was warm and quiet, kids had a great time, great room service, nice scenery

indoor pool, large room, meeting area, free parking

rooms were clean, perfect for couples and kids

kids had to walk throught the dark courtyard during winter, slight inconvenience

there was plenty parking close to the entrances

was too many kids and teenagers running and playing in the hallways without parental supervision and the staff

the kids said the pool smelled like pee

the food and bar area close too early.

we would have loved an outside pool.

property, very clean, multiple restaurants on site, nice pool and hot tub area for a quick

are local to the area and just wanted a quick getaway so the kids can swim in the pool

i dined on the garden patio, strolled the property, and took in a swim and soak in the pool and hot tub before

i didn't see spa facilities?

laundry room should have a change machine or machines that accept debit/credit cards

nice to have laundry facilities

clean, and private entrance near parking and room

location and pet friendly

of handicap parking

room was located next to the employee lounge, across from the laundry and next to the ice machine

my kids loved being able to swim in the morning, and go back until 11pm

pool and hot tub was a great addition

was very sweet to my kids at breakfast and she even went the extra mile to warm up extra gravy since there was

it was other people/ kids making alot of noise.

wifi

pool is open late

the breakfast should change from day to day. it was the exact same thing everyday.

found pubic hair bathroom was not clean parking horrible no bedding sheets available clean no towels no essential

was a really clean, updated hotel. nice indoor pool.

size of the pool

pool was very small and narrow

room was on the end next to the stairs and all i heard was the kids next to my room running up and down the the

they have an ev charger, just one mind, but in a land where so many hotels are without, this is something

breakfast had a great selection different everyday

there was not even a laundry bag in the

location to our venue and the fact that it had a bar and restaurant

the restaurant and bar were good

pool was not very inviting, but we were not planning on using it anyway.

lobby/lounge was great. nice space to relax and talk with friends. pool kept the kids busy.

no breakfast left when we went down 45 min before 11

parking lot was extremely littered with abandoned shopping carts, takeout containers of half eaten

advertised a continental breakfast, but didn t provide anything but coffee and bread

parking right in front of the door. staff was nice... fridge and microwave in room..

it was people in the parking lot jus chilln next to the car like it was a hang out spot

laundry

the price the quiet location.free laundry and gym.

oh, and did i mention free laundry

it was nice and clean and had a laundry area to wash clothes at.

friendly staff kitchenette laundry facility

and pleasant hotel, rooms spacious, great blackout curtains, fun indoor pool, even a useful guest laundry

wifi sucked

kids were looking forward to it but it was too much for us

they even were willing to give us a late check out

the parking lot entrance is in great need of repair.

of public spaces / mainly floors in elevators, laundry, stairs

my room was located near the pool, an exit door, and the laundry room/gym and i could hear everything

lots of parking available

easy parking

location, pool, kitchen equipment in the room.

under sheets for chips disgusting never use jacuzzi nasty ask for towels 1:00 they haven t did laundry

were people actually living there, had their laundry outside drying

the laundry room was on the second floor

do then i was told to go way down the hall to the laundry room to see if they would give me clean towels which

the laundry room was filled with flies

westin was nice but my neighbors had a bunch of kids

the pool the lounge bar bad the exercise room

i greatly appreciated their professionalism but also their understanding & willing to accommodate early check

location, nice gym, comfortable beds.

it was a lot of kids there, no microwave if i wanted to heat my food i had to go by the front desk, which is

the room was over the laundry...it was burning like hell!!!!

front door and front parking lot was not accessible due to work being done.

didn't like not being able to take my breakfast to my room and enjoy eating it in the comfort of my room

the pool n room

the staff were very friendly and helpful. the gym is small but nice. the rooms are big.

the only was i thought they would of had more choices for the breakfast but other than that i really enjoyed

i was told a shuttle would pick me up from the airport

i didn t like the fact the pool room and a bad feces odor that was very potent and very foul smelling

breakfast was poor due to covid, bathroom did not have soap, shampoo

they gave us a room in another hotel across the parking lot but it sure would have been nice to be closer

didnt have a safe in it,poor breakfast and was the same all the week,they need to work on the laundry

breakfast was good and hot

specific for the pool/ hot tub

we asked for more towels at 8am and was told the room service team did not come in until 9

parking was not great the pool was not open and the website didn t reflect this the breakfast

laundry room was a bit outdated and had no change machine so i had to travel too several places to

friendly staff, great location, easy access, good beds, clean rooms, good breakfast choices.

parking lot was safe

they were accommodating with a bit of an early check in as we were crunched for time

pool appears clean, well maintained

picked this property for a longer term stay because it checked all my boxes: laundry, fitness, pool, breakfast

the dryer was broken in the laundry room and no offer was made to refund my money

i thought it was the laundry room

bathroom wasn't that clean and laundry facility had a weird smell

there was no way to clean the dishes in the suite with a kitchenette

no gym or laundry

extra sheets after we were given a bed with 1 king bed when we chose 2 queen beds , she said the laundry room

room was clean & neat, towels were soft, laundry did an excellent job.

quite hotel no breakfast but they do have juice and coffee all day long staff is nice laundry is expensive and

laundry was closed until 8:30 a

gym with two peloton bikes

the fit kit (rental of gym apparel) was great

we complained at the front desk to clerk and manager and they said we are a pet friendly hotel

is 4 pm which was very later, when i arrived i didn t feel well and asked for an early check in but i couldn

the rooms were comfortable, mini bar was stocked and there were robes and slippers in each room

were lots of kids and could hear them running and jumping in the room above us

we did like breakfast and the room in general

the pool was closed had to go across the parking lot to fitness usa

staff was very friendly and helpful. the kids had a blast in the pool.

everyone and everything was great. pool unfortunately was closes

new and luxurious hotel ,exceptional location ! very nice restaurant and bar !

the gym floor was extremely slippery so whatever they are using to clean it, was not the appropriate

room service

incl breakfast is only some chips and popcorn in a kitchen an the floor - food was not good

the hotel bar was always busy

parking lot was weird situation

my room was near the kitchen and noisy

pool area, hot cookies and jim the front desk assistant

the kids unsupervised at the pool

skylight in the pool area made it feel like an outdoor pool without all of the hassel, and the bar was fun

location , parking, free breakfast

overall everything was great. friendly staff. nice breakfast. rooms were nicely done every day.

gym was small but

dove products in the bathroom as well as all of the delicious options included in the continental breakfast

breakfast great, especially the lady who took care of the breakfast room

parking was hard to come by in spite of a large lot on a saturday night

the pool heater was not working which was disappointing to my 6 year old

comfy beds, clean, ample free parking.

free parking, clean

spacious rooms and parking. great value with the breakfast included

kitchen was a little worn (cupboards, missing a piece of trim, stove not stable), and found some

sidewalks and parking lot crumbling. decor outdated, halls somewhat smelly.

nice that it was pet friendly for people with pets, but there was dog hair on the couch and my husband battled

the pool signs keep alluding to a whirlpool/spa but there is no whirlpool

pool wasn t open and really loud heater/a/c

plus you can do your laundry for free with their big whirlpool front loader washer and dryer

seating a behind the hotel near the pool looked great from a distance but up close was dirty

we were there for kids us fencing competition

the pool was perfect and the outside patio was very nice

we were there for kids us fencing competition

reception nice. room nice. helpful lady in the laundry when asked for directions.

and then walk to the opposite end of the building several times to wash, dry, and retrieve my laundry

the breakfast was great

the suite we had was number 145, a long walk down three halls from the parking area

congested parking bunch of containers around the lot