s no laundry room which would have been nice since we were here for a number of days while we moved a

does the hotel provide self-service laundry service

no guest laundry. heater didna ? ? t keep consistent temperature.

beds, larger room, warm pool, clean, friendly

shuttle is free within 5 mile radius

liked how the pool was open

clean and good breakfast

breakfast was tasty and well presented

breakfast buffet

allowed an early check in for me and were super friendly

hotel breakfast offered many choices and actually was good

pool my baby loves swimming, quiet, safe, breakfast was good could use better waffles.

so many pot holes in the parking

pool was clean and just a tad too cool for me but the kids loved it

hot breakfast was kept hot

laundry room and dryer vent hadn t been cleaned in awhile

the breakfast did not look totally cooked so we didn t eat it.

the pool was closed. the decor was outdated no room cleaning during stay

super rooms, living room, dinette and kitchen

staff was friendly, price was good, kitchen in room

had to go out to do laundry.

i would have rated higher but there was not a customer laundry

the customer service staff. the wifi in the room was not working.

pool area needs major upgrading

breakfast was awesome and lady, who prepared breakfast was very nice and friendly

only thing they could do is add more kitchen items such as pans and skillets/frying pan.

the kitchen was also very nice, it is the type of place i would stay at for a longer duration of

didn t clean up poop after pets ( we cleaned up our own but there was poop all over the pet

friendly staff. rooms very clean. good breakfast. location.

it had a kitchen

gym, pool, bar, and restaurant closed

and the wet loved the pool because it s not deep and we felt safe allowing our kids to play

had a good dinner at the bar inside the hotel

we had drinks at the bar area and the bar staff were friendly and helpful

jason gave us an amazing welcome! tamika at the bar was kind and made my sons birthday special.

in many parts of hotel, including wafting into our room loud parties on weekends broken elevator laundry out of

the mess the kids made at the pool but, not your fault.

gander restaurant and the bar attendant, is a must

was excellent and the omelet bar was a nice touch

friendly staff, clean rooms, nice pool, great breakfast.

breakfast laundry room bed was comfortable

also, the laundry room was out of order and i needed to do laundry

the laundry facility is out of order for a long time.

can't go wrong with that continental breakfast either

kids who occupied the room next to us acted obnoxiously until 2am

thing that could be different is the pool size it is soo small for how big the hotel is

wide open and beautiful. the rooms were nice and th restaurant and room service was good.

i didn't see spa facilities?

lovely resort, top notch golf courses. most amazing gardens, and artwork.

luxury resort hotel spacious rooms with all modern amenities excellent grounds and golf course where you can

heat tub and swimming pool and laundry

the hotel bar was closed on a friday afternoon!

i liked that there were a lot of parking options

good news is, panera is just across the parking lot

pool area was over crowded, unruly kids, water all over the floor, kids, jumped in the hot tub, putting head

dirty but i cleaned it i didn't like that the ice machine is only on one floor i didn't see a laundry area but

a room at the very back end of the property by the laundry

bed is so comfortable and the room was clean i love the laundry facility provided the front desk clerks are so

desk clerks, especially hotel employee who made amazing breakfasts and the wonderful head of the laundry room

also the breakfast time period was very generous(4 hours

pool

the location is next to bar louie which provided good food and service.

there is sufficient parking

was absolutely filthy, they had a wedding party and kids were running and screaming on all floors, no control

asked for non smoking and got a smoking room

there was not even a laundry bag in the

the on site restaurant and bar avaliable when i arrived n the early evening

comfy, parking wasn t bad, around good food spots, walked into my room with my name on the tv, that was

allowed a group of kids to hang in the hallway all night until 1am yelling and conversing

that we were not warned about the sign up log for the pool (so we could book a better timeframe

and pleasant hotel, rooms spacious, great blackout curtains, fun indoor pool, even a useful guest laundry

fitness room had three treadmills, but only one was operational

we had a first floor room near parking lot and close to lobby and didn't area

the parking lot entrance is in great need of repair.

the outside looked a little sketchy with several cargo containers in the parking lot but once inside it was

of public spaces / mainly floors in elevators, laundry, stairs

my room was located near the pool, an exit door, and the laundry room/gym and i could hear everything

pool was ready to use, but the hotel did not receive the certification yet, we were not able to use

liked kitchen setup

my room was located near the pool, an exit door, and the laundry room/gym and i could hear everything

- exceptional customer service - spacious and immaculate room - excellent value breakfast we look forward to

the jacuzzi didn't work and there was no heat in the pool area.

a lot of kids running around and making noise. no adult supervision.

s great that you have a gym that s open 24 hours

would have been nice to have a complimentary breakfast that would make it nice

good location near mall and lots of restaurants, room was comfortable, and it provided a clean laundry room

this made absolutely no sense to me as there is no restaurant or bar in the hotel

the pool was a bit cold.

the pool was cold and the gym consisted of 3 bits of equipment that sounded like they were going to fall to

pet fee given was different from that listed on hotel wifi site or any available online

laundry sitting in hallway for 1 1/2 days

the laundry room on the second floor was filthy

1 staff worker who said there was no amenities and i found out they had a laundry room

room was very clean. there was a kitchenette with stove, fridge & microwave. spacious.

kitchen area

don't like the fact i had to pay to do my laundry

paying for laundry

pool area was small

good shower (excellent water pressure), nice work area with a good desk chair, and adequate gym

lot of kids in pool area, breakfast area

the pool was freezing cold and all the kids ended up in the jacuzzi, consequently the jacuzzi water level was

loud, can hear everything in hallway, kids playing, excited about hanging out together in hotel

close to 12 oaks mall staff was friendly bar and restaurant are very good

the lobby and bar were nicely laid out

location, good food at the bar with a good happy hour

i didn't see the pool but the room was beautiful. front desk staff was very friendly.

i like that they had a late check out for 1pm made a big difference and was great

pool was very small and the hotel was a bit busy because it s connected to the conference center

breakfast was excellent, serving area needs more room

great room great staff,excellent breakfast

very clean facilities, the laundry room was perfect for the point in our trip we were in, we were able to take

location. indoor pool for the kids.

the room was comfy and my kids settled in just fine

the room was comfy and my kids settled in just fine

were all too busy drinking and talking to the other parents to pay attention to what their kids were doing

loved the bar area

dining room hostess refused to seat us in the dining room but said we could eat in bar so it was

and maybe the fact that we had to pay an extra charge to have wifi in our room

great resturant and bar on site!

ordering room service

staff, great breakfast (free), room location, location to interstates, full kitchen, laundry on premises

had a fire christmas day on the third floor we had to evacuate for two hours in my fireplace did not work they

staff was very friendly, nice breakfast included with stay, nice stores

the fact i wasn't made aware of the pet fee was disappointing and a bit of a shock.

no dish liquid or paper towel in the kitchen or ice bucket

the only holiday inn express i have been to that has no laundry machines

the hotel did not have a guest laundry.

good breakfast, clean pool, clean rooms

the pool was small and cold for indoor.

clean comfortable room, friendly staff, easy access. free parking, wifi. good breakfast

service on the weekend and they didn't make beds each day, not sure whether that was included laundry - was

the rooms were big. and i liked the free laundry facility.

free laundry room, good breakfast every morning nice hospitality

on site laundry was a plus

they have a laundry room which is free, you just need to have your own laundry soap or buy at the hotel-very

nice to have laundry facilities

laundry room should have a change machine or machines that accept debit/credit cards

clean. up to date design. loved the kitchen. dodnt cook but nice to have had that option

pet friendly

one might say this the is like a small apartment with a tiny kitchen, but two queen beds

room was located next to the employee lounge, across from the laundry and next to the ice machine

the pool hours and the option to use the spa and pool. breakfast options.

uncontrolled kids from dance competition loud and disrespectful

kids just running back and forth between them or sitting on the steps, makes it just a little

lot of traffic seemed to be happening in the parking lot, although i know this is not the property itselfs fault

my children loved splashing around in the pool

place is almost great in every way, but the wifi was unsecured

the breakfast was delicious

the staff all very nice and friendly especially the kitchen staff !

pool is open late

our stay included breakfast

i enjoyed the gym, the breakfast was great, and the suite was perfect

pool was lacking towels for guests, but fresh from the dryer to my hands was nice

size of the pool

the pool was very small.

disappointed by that but immediately upon inspecting the room i noticed there were no pots in the kitchen, only

breakfast was an 7 out of 10 and the location was good.

breakfast could include some more options.

location, breakfast, parking, staff, cleanliness

not enough parking spaces in front of the main entrance to hotel.

trash all over on the 3rd floor in the laundry area

the staff and the fact that you have affordable laundry service. and good breakfast

the laundry room which was a great value and convenient

we had dirty laundry and in vacuumed carpet in our first room

kitchen staffs were better

having a pool and hot tub, and the ability to eat all meals there, was a plus

was too cold, heater did not heat really and was very loud, breakfast and bar unbeliveable expensive

to find out it is not included, plus you had to wait for the desk clerk to get to the breakfast bar to wait on

i didn t use the indoor pool but i did look at it and it was very clean

it was nice to have a coffee bar downstairs especially when you have kids who wake up extra early

i've been to many hotels with breakfast, but i felt this one was subpar

breakfast fast is mediocre.

i didn t eat breakfast

when i examined the room it was also clean and provided a full kitchen

the room has stains on the bed, the continental breakfast had only 3 different selections

laundry room was a bit outdated and had no change machine so i had to travel too several places to

parking lot was safe

the hotel was out of pet friendly rooms and demanded that we stay elsewhere, adding that travelodge in mansfield

my car was backed into in the parking lot.

pool appears clean, well maintained

didnt have a safe in it,poor breakfast and was the same all the week,they need to work on the laundry

staff ,beds breakfast, pool,clean bathrooms great manager

the parking situation was bad every day

no room service. poor housekeeping

nice breakfast selections. quiet and clean! friendly staff. even the elevator was smooth!

picked this property for a longer term stay because it checked all my boxes: laundry, fitness, pool, breakfast

i thought it was the laundry room

the dryer was broken in the laundry room and no offer was made to refund my money

bathroom wasn't that clean and laundry facility had a weird smell

night time parking, kids on third floor jumping around above our heads , to many unsupervised kids overall no

the laundry room was on the second floor

the laundry room was filled with flies

do then i was told to go way down the hall to the laundry room to see if they would give me clean towels which

were people actually living there, had their laundry outside drying

under sheets for chips disgusting never use jacuzzi nasty ask for towels 1:00 they haven t did laundry

laundry was closed until 8:30 a

extra sheets after we were given a bed with 1 king bed when we chose 2 queen beds , she said the laundry room

laundry machines didn t work properly. staff was unable to help.

no gym or laundry

i don t think they have laundry

no breakfast, no pool, no view, no laundry, had to go to desk for towels,

right next to us being way louder then we were not to mention a bunch of bums barbecuing in the parking lot

the coffee was so good and hotel coffee is never good :) the breakfast had many choices and the staff for the

gym had strong smell of rubber & chlorine.. making it a little more difficult to work out

the pool area was nice and the pool was warm

proximity to work and restaurants. on site laundry. welcome box was a nice touch.

restaurant hours. breakfast buffet ($15 a person) is equivalent to hampton inn free breakfast.

biggest amount of parking was in back and side. but

room was clean; all kitchen utensils and appliances were clean. breakfast was good.

the breakfast was very fresh and varied

pool and exercise gym not available.

were lots of kids and could hear them running and jumping in the room above us

gym is very basic

they used to have a as long as you stay pass to life time gym but no longer

kids were disappointed

laundry facilities were nice to have but the water came out hot when we selected cold

was next laundry room and machine at various times of the night and had to tune the tv up

it was very helpful to have laundry facilities on site

we had a hard time getting correct change for laundry.

kids and wife liked the breakfast made for a good time.

whatever laundry detergent they used my body didn't like. not there fault

wifi was spotty. the toilet had to be flushed twice sometime. the shower head was so so.

i enjoyed the breakfast too with eggs and sausage

breakfast eggs were not good....

dislike was the parking

advertised a continental breakfast, but didn t provide anything but coffee and bread

breakfast, bed was uncomfortable

no pool or hot tub . oh they have hot tubs if you want to pay price of two rooms

no breakfast left when we went down 45 min before 11

t tell us about the breakfast and didn t tell us wifi password and money was stolen from our room by a house

back to same, the employee didn t understand basic hygiene don t think about doing any laundry there, washer

negatives were there was never any pool towels and the chlorine was so strong your eyes burned even walking into

pool

it was quiet and had a decent gym

pool was nice, breakfast okay, coffee- meh

staff clean rooms small refridgerator, microwave and coffee maker and much more swimming pool, laundry facility

had to use laundry bag for my ice bucket.

the rooms were comfy, breakfast was good, pool and fitness room were well maintained

location, free parking, comfy and clean beds.

it's very nitpicky, but i would love to have a hot tub in the pool room for my sore back. :)

the on site laundry was convenient.

breakfast and laundry facilities

the staff were friendly and welcoming. breakfast was deliciously and beautifully packaged .

of kids in and out of the pool puddles everywhere leading to the elevators, inside the elevators, etc

there were kids in the pool being loud

pool hours til 2am????

down late for breakfast and the front desk agent asked the chef for some pastries for me and my kids

wifi was not connecting

nights were horrible with noise from another room in and out the room all night with a bunch of kids

pool was pretty crowded with kids but on the brighter side it’s adult swim from

charge on laundry.

but the next day there were kids running up and down the hallways, waking my family, screaming, knocking on

they quickly had the services (wifi and cable) restored and handled some unruly guests well

i was traveling alone with 3 kids and the staff was our family away from home, looking after everything we

location, room size, free parking

wifi didn t work

in southfield, no domestic room service if not

was poor,the room and the bathroom were dirty, the tv didn t work and there was no wifi during our 2days

wifi was very slow at times, i'm guessing when a lot of people

location was perfect . didnt get breakfast only cause i had my own food..

laundry in the hallways looked really bad

good amenities like inhouse laundry and as well in the apartment

my first room was dirty looking , it looked like a motel i had to walk through the employee laundry area

breakfast bar was in a good location, the kitchen staff was very hospitable and didn t like the fact that

and bar closed at 8pm to arrange furniture for a dance club that opens at 10pm

loved that the laundry room process didn t cost an arm and a leg

pool was ice cold, we couldn't even enjoy it

staff was friendly and professional. breakfast was good. room was good.

breakfast cook/employee is very nice, excellent at her job- efficient, kind etc

great location, very clean, wonderful breakfast and the staff was very friendly

the bar was open this time so i was able to have a few drinks.

the wifi speed was also

it was loud the whole night both days kids knocking on the door the staff was rude

rooms were clean, perfect for couples and kids

too many kids. kept me up. running in the halls

the timing for the pool.

we ended up just getting 1 bar from a nice housekeeper

the lower level access to the parking lot from the room. excellent

kids had to walk throught the dark courtyard during winter, slight inconvenience

the outside had garbage on the lawn and parking lot

oh, and did i mention free laundry

laundry

it was nice and clean and had a laundry area to wash clothes at.

free laundry room, nice big gym

the water in the lobby, rooms need a little upgrading, slept well, felt safe, appreciate the free laundry

24-hour room service

like that it was over the capacity and the pool area and they did not check for ids for the kids that was in

large, pet friendly hotel with clean rooms and decent amenities like a pool.

the pool the lounge bar bad the exercise room

the room service was awesome as well

the room was over the laundry...it was burning like hell!!!!

the living room kitchen area

the breakfast, the room was very clean, parking was easy and so was check in

no wifi

the hotel including pool, room and breakfast area were very clean

fitness room, laundry and breakfast area

restaurant and laundry and coffee bar.

laundry and made 2 attempts to dry the cloth and they were still wet

the indoor pool, laundry room, and amazing breakfast in the morning are all great perks of staying there

full house only one elevator ran low on food due to so many guests nice to have laundry on site

is very clean, updated and has multiple conveniences such as breakfast, laundry and a large pool

loves breakfast and the fact their was laundry available .. kindness of staff as well .

breakfast and access to free laundry services

love the place. free breakfast and laundry. worry free hotel.

breakfast was delicious with a nice variety. rooms were well designed.

no laundry

laundry facilities

i could hear kids running around upstairs, and the people in the next rooms conversation word for word

& my kids got treated so bad they but my kids out room when i had to leave & go to the hospital

the breakfast was not fully stocked & missing some essentials