the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

spacious & well appointed room room service meal was great value on site parking & midday check out real

not great wifi and since i went for business this was crucial for me...

decor location staff very friendly wayne and michelle at the bar lovely welcoming bed was so

the wifi was a bit intermittent, but it is okay for regular use (i

kitchen facilities and tea and coffee

more like a small apartment with sitting area and kitchen facilities

there was a kitchen area with a fridge, which was very useful

great location, very good wifi and great hot water

add ons (e.g. breakfast, laundry) not the best value for money

wifi wasn't free.

had something to eat in the hotel bar, so it wasn’t to much of an inconvenience, though the kids were hyper

staff everything you want town centre quiet room super breakfast and staff attentive, nice bar and restraunt

friendly and helpful staff, delicious food and accommodated two fussy kids by making 2 sandwiches that were not

room at the back turned out to be above the hotel s laundry facility which went on all through the night

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

it was around the corner from the beautiful bar but was still quiet - and incredibly convenient

location and breakfast

ample parking facilities, learned this stay it s dog friendly too which is fab

good secure parking,

a true pet-friendly hotel

kids running around in the bar area

the court yard rooms with parking outside each room

we got upgraded to a chalet which was unexpected but really lovely, the spa bath is huge and easily fit both

i arrived when an event was taking place in the hotel so there was no parking for a few hours

place very friendly staff fantastic food brilliant beer garden plenty of space for kids to play will be going

screaming kids running up & down the corridors, slamming doors

ample parking. warm friendly welcome.

the food is top notch and always hot plus a golf course right next door

as a family with kids, we wanted a castle stay on our trip and this one was just awesome

there are plenty of rooms on the ground floor with easy access to parking if that is more suitable to your

the wifi doesn't work in the rooms.

my kids loved it

cooked breakfast was very tasty and there were plenty of alternatives if you so wished

good wifi, shower,proper bath towels,tea and coffee

free parking on the door step, delicious full english breakfast, handy for visiting durham

t.v. wasn't fully functional. hot water tap dismal. parking.

bar food exceptional

great bed, shower, breakfast and for a do at bishop auckland golf club, perfect location

that i could bring my dog in the room as well as the bar area

the bar is so comfortable and the service was great

was all very clean in rooms and in bar area

wifi is reliable

wifi worked

we couldn't eat in the bar area with our two well behaved dogs with us, so had to have room service

good location right next to the a1 m loads of parking and good facilities

pet friendly policy needs reviewing

there was also an on site gym and a restaurant and parking was free

lots of parking spots, good size room

plenty of parking ,and locally there's places to get food also near a co-op

enough parking space.

location fine for car owners. safe parking

wifi code wasn't displayed

facilities were fabulous, luxury of spa bath and hot tub. very relaxing

the breakfast was good it was nice to have room service. the outdoor area was lovely.

1 person staying who didn't want to spend a fortune on a room for 1 night, lovely staff meals and breakfast were

property was just what we needed. a night off from the kids and some peace and quiet.

everything! especially the log burner and double spa bath... not to mention the private hot tub!

wifi is very good, tv streaming easy

grounds were absolutely stunning, the restaurant and bar was perfect and so was the lovely

wifi coverage - not great in our rooms

the room service menu was very comprehensive and didn't disappoint

debbie lovely restaurant plenty of parking discount of beamish

location great, right on the park and large bath tub, great for the kids.

room available for early check in

i travelled with my 3yo and is was ideal, deluxe room had plenty of space and the kids menu in the bar was spot

hotel for a get away, comfortable clean rooms, lovely to walk around the lake, lazy in the bar with

wifi was a bit of an issue, signal kept dropping in and out and everyone in the conference also

windows in room would not close properly, could hear music from wedding, room outdated, room service food

free parking plus a little patio outside most rooms so quite convenient

our room was perfect, even wrote an anniversary card and sprinkled rose petals in our room such a perfect touch

spacious good idea patio doors open for golf access neat bar area very friendly staff from the moment we arrived

area is well set out and the food was very nice good portion sizes nicely presented the bar / lounge area was

room looked onto laundry trollies

really good food in the bar and not too expensive

room ,good parking facilities were great although i didn t get a chance to use as i was working ,staff very

very clean (standard double) room, recently refurbished. free parking. good on site restaurant.

spa treatments unavailable without advance booking.

the spa is out of this world - perfection

one evening we asked for room service and food came after an hour and very cold, the reason i didn t return

of the spa facilities wasn't available, however this was clearly explained by a lovely member of staff

amazing rooms, breakfast and pool. we will be visiting again!

excellent staff - in pool area/ ozone area - food fab

would have preferred not to be woken at 6.45am by noise of laundry being collected!

no wifi in room

daughter and i stayed overnight prior to a morning spa

great value, building is full of character. free gym access!

wifi was at little hot and miss but ok

before top floor it was beautiful this one was a basement room dark and dingy with staff pushing laundry past

room was lovely inside just the view was a wall and we were right next to the laundry which you could hear all

love the facilities, and food to see they ve ev charging stations despite non evs parked in the spaces blocking

food was nice. gym was really good for a hotel gym aswell.

old building and mature grounds with enough parking and ev charging

breakfast had huge choice of cooked or continental food

modern, new .. everything works , nice bar area, lovely service from staff

room service is only available till 5 pm so you need to get down at the reception, in case if you

friendly staff and lovely gym

coffee machine broken in restaurant & bar at same time

free wifi

the lounge bar does a mix of bar meals and light bites - which are tasty

bar was a lovely area decorated nicely with great choice of beersthefood was excellent

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you

love the fact it's pet friendly x

good food, free customer laundry

desk staff were very nice and helpful when we needed to use the laundry facilities- bonus the machines were free

it was great having a guest laundry to use

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

pleasant bar and restaurant

plenty of parking

parking was easy and bar was well

on-site swim and gym facilities excellent

liked the facilities such as gym/pool and bar/restaurant area

the pool jacuzzi steam room and gym were excellent

gym is very very out staff which surprises me considering how nice the hotel and pool is

very pet friendly.saf

spa was a bit of a let down

there is ample parking around the hotel

parking available comfortable bed good breakfast friendly staff excellent price

parking places are available and included in the price

wifi code, a toilet that didn't take 20 minutes to fill!

wifi was shocking cleanliness was poor

friendly welcome, easy parking

room service was exceptionally quick and the food provided was flawless

breakfast and food in the restaurant were good quality and very good value, including the food on

lovely staff, a little gym, very clean, a little bar, free parking etc

the staff working the restaurant and bar were particularly lovely

wifi is good

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

parking facilities

watching members twist about the kids having fun in the pool on the monday morning

the gym and spa facilities were amazing - all staff were very friendly.

i wish there were more options on the menu for room service.

i had my 2 kids with me and they were great with them

and nothing was any trouble for him was always happy to help us and very friendly with the kids

amazing view and great pool and gym services!

breakfast queue for hot buffet too long. needed extra staff for busy times. or two stations.

clean despite the bad reviews and the staff where always busy and very helpful breakfast was very

the view was phenomenal, the room service was spot on!

no one aviable to help with tray food for kids to room

personal delivery of breakfast by one of the lovely team

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

laundry shot was quite near our room which made a bit of noise

would have loved laundry facilities but that s me just grasping at straws. it s excellent

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

was unable to access my room due to missing laundry

there was ample parking and free wifi throughout the hotel

wifi

availability of ev

great for a stop off on a long journey and great to have the pool for our kids to have a swim in and work off

staff and laundry

there was an excellent choice for breakfast with the option to order freshly cooked food from the kitchen at no

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

thought the breakfast was a little to expensive for buffet plus i could not get the free wifi in my room

nice warm pool and kids can access the pool all day so my daughter loved it