laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

wifi was not optimal

gym, spaciousness of room and location to city centre

generous breakfast, comfortable beds and helpful staff

good service by staff.especially bar staff late a night when we arrived late.

staff extra helpful ! pool was perfect x room service a1 loved everything

staff were really friendly and helpful, always greeted with a smile. breakfast was delicious.

wifi unreliable & situated only near trading estate so felt cut off

staff and laundry

the breakfast is good with a lot of options (there is a buffet and a menu)

staff excellent friendly breakfast yummy

staff lovely, 24hr room service

good choice of english and continental /gym facilites room service if required/seating spread

nowhere to wash clothes. no public laundry.

a secure car park next door room perfect wifi really good would stay here again any time we visit

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and

as a member the early check in and late check out was a massive bonus

rooms were perfect along with the breakfast ! £54 for 2 adults and 2 kids fantastic value

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

the room service robot is something my kids will remember forever

very clean, good breakfast, friendly staff, and prime location. great value for money.

room service didn t change the bed sheets the 3 nights we stayed

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

would have loved laundry facilities but that s me just grasping at straws. it s excellent

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

laundry shot was quite near our room which made a bit of noise

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

the wait for breakfast. no food left so had to wait ages before service

bar and bistro, service was excellent, the staff couldn't do enough for you

free ev charging

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

oh thing i'd have to say to be a let down, would be no swimming pool or gymnasium facilities

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it

wish the bar had stayed open a bit later.

only one lift working, running machines in gym not working

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

clean room, comfortable bed, great location for shops and train station, good breakfast

the breakfast was good. perfect location and very comfortable stay. me and the kids loved it.

easy to get your breakfast and lots of room to sit.

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

found several items missing, such as the safe, iron and laundry requests

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

really liked the parking at the back and the decorations

twin beds but ideal for kids not grown men way too small and narrow, room needs a good deep clean all levels

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

rooms are spotless and the wifi in your room is really good,it s a takeout breakfast at the moment so this

parking may be an issue as the car park is small

the freedom to go to local restaurants or leave to shop freely, i was told at check in there was room service

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

has a good number of ev charge points at a good price

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay

helpful and friendly staff, early check in and late check out for free with the ihg app

excellent value for money regarding the kids eat free deal

staff and laundry

we also travelled with two kids ages 6 and 8 and they also loved this hotel

i didn’t want to call reception and ask for someone to sort it as it was late and i needed to sleep

thought the breakfast was a little to expensive for buffet plus i could not get the free wifi in my room

didnt like that room service is chargable at certain times

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

to pay an extra 10 for fake rose petals think the price should be lowered or buy real ones

was very good from all staff service food drinks location and very helpful could get drinks in bar and take up

also visited the spa there which was excellent

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

probably is from the laundry but it s not pleasant

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

laundry , storage everything available, breakfast at cheaper price, if not included

free laundry

the hostel has a free laundry service with washing machine and dryer

very good transportation nearby free laundry

there is laundry facilities

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

others as in the images it showed children in little bath robes and looked really inclusive for kids

the most expensive ev charge i have ever experienced in the uk ;(

we got our breakfast at the hotel as well, and the food was made fresh and was delicious, as well as having a

couldn't get through to room service.

quiet clean and safe. good parking.

wifi code, a toilet that didn't take 20 minutes to fill!

it was quiet clean comfortable. good parking

friendly welcome, easy parking

the only thing i didn't like was the fact that the breakfast didn't include a hash brown and the wifi wasn't

breakfast and service

location. breakfast fantastic

has a small gym which is great

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location

free wifi

a rowdy group in bar. kids making a nuisance outside and coming into bar area

the bar area was lovely for an evening drink/ meal

customer service, from reception to bar to breakfast staff

clean room and good breakfast.

the beds were comfortable and all laundry and towels were like new

an early morning bumming noise like laundry machinery.

too hot in the room and the laundry underneath us made a lot of noise during the night

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will

limited choice of breakfast and same menu on a daily basis.

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

i hate to think of all the wasteful laundry that will be needed

we got a small bottle of presseco in our room for our anniversary free parking is always good

wifi hard to get into/ dropout with tv at times

no free wifi parking 12 for overnight

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

the kids were over the moon with everything which is all a parent can ask for

no ev charge points!

spa in hotel was lovely had a sauna steam room hot tub & pool

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

gym was indeed very small, good having the facility but some equipment wasn't working so didn't get

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably

cake there is a small bakery also very nice all things can be taken up to your room or orders on room

super modern clean and comfortable hotel.nice pub/restaurant.great staff easy ample parking

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a

solid wifi

delivery & pick-up of hotel laundry in the hotel car park at 6

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

like piles of dirty laundry and pillows in corridor when arriving

no self laundry facility.

the wifi worked wel

woken up early by their laundry deliveries and loading

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

dirt laundry piled up on floor next lifts on arrival and leaving

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

room service could have been extended to a later hour. by 10pm, nothing was available!

all the staff from the manager and reception to the bar tender and maids were so polite and

the courtyard for pre dinner drinks and bar are was very comfy

very weak wifi

likely going to come back for a night or few to experience the rooms and get a break from the kids

brilliant staff both on reception and in the bar :)

great bar with atmosphere

i stood around for a few minutes while the waitress stood in the kitchen talking about the night before

staff on reception were great, staff in the bar too

the kitchen also closes at 20:30 and we only just managed to get a dessert

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

room access through laundry and far from main entrance

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

friendly staff nice view from gym good value for money

pecilly for an airport proximity hotel with late/early check in/out), perfectly silent air conditioning system

24 hour room service menu could do with a tweak and the quality of what you receive at that time isn t

room service fantastic

room service breakfast delicious and nice and fresh

staff are helpful with an early check in

paid for an early check in as we arrived on an early flight

for room service and with in 15 minutes the food was delivered to the room, very friendly & polite

the drunken man in the bar very abusive the member of staf male sorted it straight out

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

the prices of the meals and room service

room itself was very comfortable, breakfast good however the best of all was hayley a member of staff on reception

clean friendly good all round breakfast out side the city good parking for cars all round 10/10

hotel is lovely, the bar was stylish, loved that there was a kids entertainment space, the room was nice and

the wifi wasn't that good but i wasn't to bothered about it

golf availability was a bonus

room service forgot, did not arrive even after an hour, had to go and ask where it was, after a

am aware of high standard of hotel ,comfortable seating in bar area ,clean carpark and tidy golf course nearbye

the adjacen 9 hole golf course & driving range were a bonus

room looked onto laundry trollies

one person serving in the bar..i work in a bar and wanted to help them.

breakfast was in a spacious dining area (with access to an outside seating area) that was again -

breakfast, hotel facilities room bed was comfortable

it was dirty, tiny and full of kids dive bombing into the pool

evening meal wasn't hot bar closed to early

however the free wifi made up for this

the room, staff, room service were excellent

wifi slow.

frustrating that the wifi reception as intermittent.

evening meal menu was extensive and choice of breakfast was superb

property was just what we needed. a night off from the kids and some peace and quiet.

parking was right outside

a gentl at the bar said my larger was flat i couldn't tell but the barman threw it away and brought in other

location, plenty of free parking, clean room, comfortably bed, nice hot powerful shower

pool too cold

great parking

no food in bar after 5pm

clean, modern room and free access to the gym.

love the spa facilities which were in with room price! nice bright room and comfortable bed

there was also an on site gym and a restaurant and parking was free

room service order was cold

we also ate dinner in there once and got room service, food was good

was really clean, staff were lovely and very helpful, room service was really good and was impressed with the

duty manager was very helpful and the receptionist helped me with safe parking of our motorcycles

location, loads to do nearby, fantastic room, friendly and welcoming, super breakfast, easy parking

the food was cold in the restaurant we ordered room service breakfast but the time we ticked on the card wasn

night in the bar and had friends visiting so couldn't talk very easily to them

the lady running the kitchen was only too happy to provide us with a full english even though the hot food had

great breakfast