were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within

helpful, our labrador was made welcome, our room was clean and comfortable, we had dinner in the bar area which

good location right next to the a1 m loads of parking and good facilities

staff are great and even gave the kids the time of day

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

room looked onto laundry trollies

the wifi was really poor

early check in available free of charge, clean rooms, excellent restaurant next door, buffet

wifi signal was amazing & available in the room which was a definite plus

great location with private parking.

didn't eat in restaurant and bar menu was a bit limited

not a great wifi connection but it is an old big

absolutely beautiful and spotlessly clean, setting is amazing in a quiet part of town, ordered room service on

there are plenty of rooms on the ground floor with easy access to parking if that is more suitable to your

parking was not very good, there was quite a lot of parking but it was spread around the

it has a nice gym, swimming pool, and bar.

parking was easy and bar was well

good location good parking

no food in bar after 5pm

family member who was travelling with me was overlooked at the bar by staff who served customers that had arrived

delivery & pick-up of hotel laundry in the hotel car park at 6

no self laundry facility.

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

like piles of dirty laundry and pillows in corridor when arriving

had problems connecting to the wifi.

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

woken up early by their laundry deliveries and loading

dirt laundry piled up on floor next lifts on arrival and leaving

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

breakfast was great, plenty of choice and well cooked

there was no free wifi

friendly staff, rooms was clean and spacious and food was great in the bar area.

very good breakfast, friendly staff, good facilities such as swimming pool, sauna etc.

as we booked room only breakfast at 19 95 is overpriced

the initial room we were allocated. no view, over the back of the kitchen.

wifi very intermittent

the room service menu was very comprehensive and didn't disappoint

order for dinner did not reach the kitchen so long wait and slightly chaotic, untrained staff

wifi coverage - not great in our rooms

drinks i have bar expensive but to be expected.

all the staff from the manager and reception to the bar tender and maids were so polite and

the courtyard for pre dinner drinks and bar are was very comfy

staff couldn t have been more helpful with check in/check out, room service etc

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

room with lovely fresh laundry

no laundry bag in the room, and only one shortbread on the tea tray

the laundry service was good

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

lovely food, small gym, nice staff and super comfy rooms

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional

the gym is a treat, too

nice room, good location and it has a gym!

drinks for room service ?,

customer service, from reception to bar to breakfast staff

closing at 10pm and extremely limited room service (choice of 3 sandwiches only

steam room wasn't in use that was a shame but gym and sauna were good and clean

beds really comfy and nice size room. gym was small but did the job!

who runs the breakfast service at the hotel is excellent

sadly the wifi was patchy in the reception area and non existent in my room.

room was a nice size with plenty of space, and easy access to a unique parking place through a patio door

lovely friendly staff, lovely rooms, great bistro, pet friendly.

our room was perfect, even wrote an anniversary card and sprinkled rose petals in our room such a perfect touch

area is well set out and the food was very nice good portion sizes nicely presented the bar / lounge area was

windows in room would not close properly, could hear music from wedding, room outdated, room service food

friendly staff and lovely gym

booked late check out to have a sleep as we had a late night and we were woken up by the cleaners trying

great bar and staff

gym , lobby and room good

modern and very clean open lobby which led to the bar then breakfast area.

staff and laundry

it was placed finding it was easy the pool was brilliant the hotel is nice with a nice chilled out atmosphere

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

facilities and location are very good. breakfast is nice as is the bar area.

a very bright smoke detector flashing all night. noisy spa area full of kids.

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

probably is from the laundry but it s not pleasant

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

would have liked a laundry service

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

) the laundry also became out of service (which happens) but there was no other option apart from

loved the fact that they provided an excellent laundry at no cost

there are laundry facilities available

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

the bar is just beautiful, the staff were really friendly and welcoming

room service was limited and over priced

cosy feeling, luxurious. great choice for a first night away from the kids

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

found several items missing, such as the safe, iron and laundry requests

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

laundry shot was quite near our room which made a bit of noise

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

would have loved laundry facilities but that s me just grasping at straws. it s excellent

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

great check in and out times - late check out suited us

excellent location and late check out

we were also allowed an early check in

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

we didn't have the food, but there is an option for 24 hour room service of basic meals

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on

the dining room staff were so attentive at breakfast

restaurant for breakfast was clean and tidy and again staff couldn t be more helpful, good options for

very good transportation nearby free laundry

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

free laundry

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

there is laundry facilities

nowhere to wash clothes. no public laundry.

very good breakfasts plenty thing's for adults and for kids

excellent breakfast

so not really a family room if kids are a bit older

the beds are comfy and kids are happy

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

gym on site

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

breakfast and evening bar excellent

was a bit short/rude on arrival when asked was there a chance of an early check in other than this all the rest

staff and laundry

we had room service

breakfast was great too i'll look forward to coming again

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

the room was a well rounded room the gym was a decent facility

a gentl at the bar said my larger was flat i couldn't tell but the barman threw it away and brought in other

nice boutique rooms, but wifi was *awful*

the breakfast was good it was nice to have room service. the outdoor area was lovely.

my room was a bit noisy because of the kitchen fan till it's turning off around 22:30 (room4)

facilities were fabulous, luxury of spa bath and hot tub. very relaxing

it was quiet clean comfortable. good parking

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

make the parking a bit clearer

parking places are available and included in the price

friendly welcome, easy parking

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

hotel and the area was scruffy and graffiti everywhere, nowhere to eat in room, despite having a kitchenette

a little bit on the gym and bathroom sliding door privacy.

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

good breakfast, comfy bed. ev charging

wifi was not free a little extra milk for extra cuppa tea in morning would have been in room,

late check out was also a nice touch

the water pressure was excellent and breakfast was delicious

room service no extra charge

sure whether the hotel was pet friendly but dogs were allowed in the bar and on the seats where food was being

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the

friendly staff. clean quiet hotel. pet friendly.

great bar with atmosphere

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

spacious, very nicely decorated, convenient parking immediately outside.

breakfast was a real highlight

parking was easy and secure

small room adjacent to laundry. lots of steps and long corridors.

the room was right by the laundry room and felt like we where down in the cellar

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

great bar on site. stunning views. quirky decor.

location central to all seaburn amenities and free spacious parking

the wifi did not work and the phone service was bad

clean hotel, with parking, short walk from the metro to go into newcastle as we was watching the rugby, the

great location, friendly staff and very accommodating with i asked for a early check in .

wifi dropped after midnight

perfect location, pet friendly, lovely leisure facilities

didnt get a chance to use the pool area either but again i have used it before and its great for kids

room service was good

prices for breakfast a bit steep for kids

great location and helpful staff. large room plenty of room for kids. decent breakfast.

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

the breakfast is great cooked to order staff so friendly and helpful

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

lovely bar too

nothing staff were great happy to help with extra parking ud83dude00

good parking

pet friendly

location. as a family i like the bunk beds for the kids. restaurant and bar is very good.

wifi, i had to take laptop to reception for them to sign me in on a different wifi

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

i hate to think of all the wasteful laundry that will be needed

spa and reception staff very friendly and helpful

spa and gym facilities were excellent

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

gave us a room far away from everyone else because we had kids which was good.

there is no room service which is a big down for my preferences

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

wifi access a bit tricky

they offer room service upon request

location. excellent dinner and room service. very good freshly cooked breakfast

an early morning bumming noise like laundry machinery.

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

with two young kids, we appreciated the extra seating area and thoughtful room layout that provided both

free wifi

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

breakfast the next morning was very good

wifi / phone signal (ee) was not great

parking was a bit sketchy. access road was tight due to cars parked on road side.

restaurant and bar are a little expensive and you get a surcharge for service