breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

although no towels available in the spa area you, you need to bring them from your room

good wifi

hotel nice and clean comfortable beds good wifi lovely bathroom great gym sauna steam room swimming pool sky

good parking

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

good food, free customer laundry

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

loved the fact that they provided an excellent laundry at no cost

there are laundry facilities available

free parking breakfast was amazing staff so

so if you are not a dog lover or have allergies you would need to make sure your room was none pet, and you

plenty of parking spaces in hotel grounds

have been great to know what was going on in the bar downstairs as there was a quiz on and it was a bit late to

a fridge in the room and room service would be good

good parking

clean hotel, with parking, short walk from the metro to go into newcastle as we was watching the rugby, the

after the cleaner had cleaned), great check in / out times (3pm/10am), free parking, excellent wifi

the wifi did not work and the phone service was bad

lovely clean and well equipped rooms, off road parking and great location

bar closing 10 pm no room service after 9.30 pm

great location and helpful staff. large room plenty of room for kids. decent breakfast.

the pool was an additional bonus and the kids loved it

the leisure pool and shanuas were beautiful so clean and so

the best part was swimming pool and jacuzzi

room looked onto laundry trollies

it was dirty, tiny and full of kids dive bombing into the pool

didnt grt to use other faciloties as visited for a wedding at another venue early check in was accomodated

room was lovely and bright overlooking the golf course

early check in available free of charge, clean rooms, excellent restaurant next door, buffet

oh and a 24 hour bar too

staff, the cleaning staff are doing a fab job (they never get a mention usually), and the buffet breakfast was

great location, staff polite and friendly. good breakfast.

breakfast had huge choice of cooked or continental food

nice to have a starbucks downstairs, a 24 hour bar and a gym

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

small room adjacent to laundry. lots of steps and long corridors.

the room was right by the laundry room and felt like we where down in the cellar

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

great bar on site. stunning views. quirky decor.

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

parking was easy and secure

gorgeous view of the seafront with private parking

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

location, decor, breakfast, quiet, clean

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches

good parking & room basic but fully adequate

loved everything about this place from the receptionists, the breakfast staff etc , etc

location, friendly bar and restaurant staff.

breakfast was nice...good choice.

how i wish i tried room service out but that s my fault

staff are great and even gave the kids the time of day

size of room, bar area

clean, not too busy. ample easy free parking easy to access. nice decor.

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

all amenities were included and all our needs catered for including both breakfast and dinner on room service

the courtyard for pre dinner drinks and bar are was very comfy

catena zapata room it was lovely clean and spacious and the little touch of the prosecco , rose petals and

got room service and the food was really nice too

earlier check in options even if pay a little more free parking more room service options

dirt laundry piled up on floor next lifts on arrival and leaving

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

woken up early by their laundry deliveries and loading

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

delivery & pick-up of hotel laundry in the hotel car park at 6

like piles of dirty laundry and pillows in corridor when arriving

no self laundry facility.

there was a gym to keep the other half occupied, breakfast was simple but catered for allergies very well

the laundry service was good

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

no laundry bag in the room, and only one shortbread on the tea tray

went well i loved the petals that i had requested on the bed i loved that the rooms were cleaned every morning

spa facilities could do with a refurb, particularly the changing rooms

lived up to expectations - the reception, bar and food were excellent - the location is fabulous for going into

i wish there were more options on the menu for room service.

as we booked room only breakfast at 19 95 is overpriced

no free wifi!

has a small gym which is great

excellent choice of breakfast, location & evening meals.

room service breakfast was stone cold.

the rooftop bar was an unexpected bonus with the best views over the town and tyne

the gym and spa is very small and does not have a good selection of work out equipment.

free laundry

laundry , storage everything available, breakfast at cheaper price, if not included

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

laundry room has no venting

very good transportation nearby free laundry

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

also visited the spa there which was excellent

it should do more to advertise the spa treatments located in the hotel

early check in/ luggage storage

i never found the gym ...does it exist

the view was phenomenal, the room service was spot on!

the bar area was lovely for an evening drink/ meal

a rowdy group in bar. kids making a nuisance outside and coming into bar area

excellent location easy check in beautiful room with river view lovely breakfast

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

very petty i know but the gym was a little run down but nothing to really complain about at all.

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

room service meal and the breakfast was lovely.

good choice for breakfast

probably is from the laundry but it s not pleasant

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

found several items missing, such as the safe, iron and laundry requests

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

central location breakfast choice was good kids loved waffle's for breakfast

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good

helpful reception staff good breakfast selection clean, quiet room for good night s

staff and laundry

pool and gym small but first class

bed a little firm, wifi needs a boost,

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

arrived we got a complimentary upgrade and late check out

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

wonderful lounge with fully equipped kitchen

gym & breakfast

foods been great, cocktails on the evening were great, the hotel room was pristine with a mini bar too

great location, comfortable, affordable and a great gym.

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

was a bit short/rude on arrival when asked was there a chance of an early check in other than this all the rest

centrally located, quiet room and excellent breakfast.

the room service robot is something my kids will remember forever

early check in fee - 40 gym - small accidentally double charged - sorted out but inconvenient

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

3* hotel with parking at rear, reasonably priced, nice size rooms with en-suite, stairs & lift, room service

room was dated also looking on to main road with lots of bars , so noisey until after 11:30 with kids not

early check in..

wifi was a little slow and unstable. water pressure for shower could be stronger

wifi connection not very good.

wifi in and out needs better connection

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

wifi worked very well

staff and laundry

recommended the indigo to others a special shout out to daniel on reception and laura behind the bar these two

staff were fantastic, coffee was great and the wifi was very strong

nothing the hotel could control. due to covid19 spa and gym closed

restaurant and bar ambience, staff friendliness, food and drink quality all excellent.

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

this is bit difficult with kids

wifi can occasionally drop (this is based on staying there three days a week for several months

also, the laundry was clean and fresh

a very pet friendly hotel

wish the bar was opened all night

cosy,loads of parking,next to the seafront.

pet friendly

laundry shot was quite near our room which made a bit of noise

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

would have loved laundry facilities but that s me just grasping at straws. it s excellent

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

we managed to get a parking spot but there are only 3 parking spaces outside of the

the wifi was not too good and the tv in my bedroom was not connecting to netflix

nice room comfy bed nice staff good bar food

nowhere to wash clothes. no public laundry.

rooms were perfect along with the breakfast ! 54 for 2 adults and 2 kids fantastic value

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we

breakfast can be better

so not really a family room if kids are a bit older

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

before arriving i spoke to the staff to try to get an early check in as i was going to a wedding

the room was really spacious with its own kitchen and living area

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

restaurant and bar are a little expensive and you get a surcharge for service

wifi / phone signal (ee) was not great

property was easy to find with plenty of parking

believe there was a pool as we found robes but a bit of a distance away and that wasn t made clear

absolutely beautiful and spotlessly clean, setting is amazing in a quiet part of town, ordered room service on

my kids loved it

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

rooms were very clean room service was amazing

there are plenty of rooms on the ground floor with easy access to parking if that is more suitable to your

the lovely reception staff and spa staff. the location easy parking the room the service

the spa is so relaxing, and the recently added heated outdoor infinity pool is unbelievable on a cold

the spa is so relaxing, and the recently added heated outdoor infinity pool is unbelievable on a cold night

hotel is stunning the room was huge and spotless and very comfortable we used the spa which was also top class

the spa was fabulous and so was the food

free wifi

friendly welcome, easy parking

very laid back atmosphere, free parking, what more could you expect

wifi wasn t great and bathroom light didn t work

the only thing i didn't like was the fact that the breakfast didn't include a hash brown and the wifi wasn't